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This chapter reviews the new inspectorate, Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services, and the new Inspection Framework for Fire and Rescue Services in England. It will look at the antecedents of the inspectorate and the history of inspections in both the police and in the fire and rescue services. Prior to the Policing and Crime Act 2017, Fire and Rescue Services in England were without a dedicated independent inspectorate for almost 10 years and the government promised a new independent and a rigorous inspection regime. This chapter critically evaluates the government's response and the early development of the new regime.

The UK has been a pioneer and international leader in the development of fire and rescue services and this has been based on a long attachment and strong adherence to empirical evidence at both the local and national levels. Policy makers, in close collaboration with practitioners, have also developed standards and practices and any changes have traditionally needed robust justification. Yet the evidence base and the tools and techniques for investigating and interrogating the evidence base have been significantly deteriorating over the last 10 years. This chapter sets out what is inadequate, what is missing and suggests what needs to be done about it.

This chapter investigates the history, antecedents and drivers for the latest Fire and Rescue National Framework for England, published in 2018. It reviews the previous five national frameworks published since the first was introduced in 2004 and evaluates them against the model outline in Chapter 2. The authors suggest that that political expediency and speed of delivery have played a greater role in their development than improving services, increasing public safety and providing assurance to the public. It therefore highlights some key areas for improvement in both the national framework and in its implementation.

Modern emergency management policy is built around the concepts of shared responsibility and the development of resilient communities. Drawing on the Australian context, this chapter argues that giving effect to these policy directions will require negotiation between stakeholders and an inevitable trade in values, interests, and resources. The chapter identifies an apparent contradiction at the heart of modern disaster management: that improvements in establishing professional emergency and risk management services may have reduced the capacity of individuals and local communities to take responsibility for disaster preparation and response.

Theresa May in one of her final speeches as Home Secretary before becoming prime minister, laid bare what she considered to be the major inadequacies in the performance management regime for fire and rescue services. ‘There's no independent inspectorate; no regular audit of performance; and only limited available data on performance over time or between areas’. Based on her earlier reforms to the police she therefore proposed a series of reforms that have now been implemented. This chapter introduces her reform agenda and its antecedents. It also makes explicit the assumptions upon which the authors build their evaluation of the relevant reforms.

To examine and account for an innovative project bid and delivery partnership by a fire and rescue service in an area (Eastern European migrant integration) usually thought to be beyond its remit. An interpretation of the findings will be based on public value theory.

The study examines three sets of conditions: national and local political and economic environments facilitating the grant bid and its success; a history of safety and safeguarding work by a specific fire and rescue service that made the bid plausible and leadership of the FRS in constructing both bid (for funding) and turning that into a delivery partnership. Methods included a focused analysis of existing academic work and government reports, observation of partnership meetings, interviews and a focus group.

That the success of the funding bid and delivery of objectives can be explained in terms of national government funding decisions relating to migrant integration; the recognition both locally and nationally that the specific FRS had the capacity, because of previous innovative partnership work, to manage all aspects of a sub-regional partnership; the ability of the FRS to manage the delivery of partnership objectives over a two year period; that the project realised a range of public value outcomes. It generated a range of public value outcomes. Individual managers took risks and worked ‘beyond authority’ but the partnership that they built and maintained was the principal entrepreneurial agent.

The findings may have implications for the reconfiguration of sub-regional public service delivery.

The chapter is a study of a successful innovative, fire and rescue service led public sector partnership creating public value outcomes.

Performance regimes attempt to bring policy development, service delivery and public assurance into a mutually supportive, coherent and joined-up approach. This chapter sets out a dynamic conceptual model that illustrates how the different parts of performance regimes are configured and how the individual parts interrelate with each other. It identifies the activities relevant to the three core domains of policy development, service delivery and public assurance and shows how they relate to situational and contextual factors, as well as the principle values and behaviour by which public service is conducted in the United Kingdom. This model forms the basis for the evaluations of the specific reforms in the following three chapters.

The final chapter summarises the conclusions from chapters three to five. Fire and rescue services are currently having to contend with a data-poor operating environment (Chapter 3); an inadequate national framework, which has eschewed some of the lessons from previous frameworks (Chapter 4), and a new inspectorate and inspections regime that are at best, at an early stage of development (Chapter 5). Theresa May's vision of a new and revitalised performance management regime based on better data, a renewed purpose, with improved governance and accountability has been severely damaged and tarnished in the course of implementation. The authors suggest what the government needs to do to get back on track.

With confidence in the British Political system in decline, it is more important than ever that the top-down approach to decision-making and service strategy in public services is challenged. In this chapter, we examine how coproduction of services can be achieved using Get Talking, an approach to participatory action research that utilizes creative consultation techniques to engage with publics. We explain how the approach enabled Staffordshire Fire and Rescue Service (SFRS) to involve young people in the development of a Children and Young People’s Strategy. The case study approach, building on qualitative methods including focus groups and semi-structured interviews, demonstrates how creative approaches were used by public sector staff to engage young people and partners in strategy development. Creative consultation techniques were used to facilitate the focus group activity. While using Get Talking as an approach to policy development required a resource investment in terms of staff time, it provided SFRS with insight into the needs of service users. This resulted in a more relevant strategy being developed and a cultural shift in how the organization works with young people. Engagement with the Get Talking process had a positive effect on staff, providing them with a sense of ownership over the resulting strategy, enhanced the reputation of SFRS with partners, and improved relationships with young people through demonstrating that they were valued partners in coproduction. While the approach was well received by all parties, challenges of using Get Talking in a public service setting resulted in pragmatic adaptations to a traditional PAR approach.