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This paper primarily aims to identify the multilevel learning processes emerging from abrupt telework implementation in a public knowledge-intensive organization (KIO) amid the COVID-19 crisis.

This single-case process research was guided by interpretivist epistemology. Empirical data from documentary research and 41 interviewed managers were processed by inductive qualitative analysis using the multilevel learning theoretical model.

Eight types and three modes of learning processes during the COVID-19 pandemic were identified in a public KIO, iteratively emerging in multilevel learning dynamics during the compulsory adoption of telework and replacing the face-to-face work mode conducted since its foundation.

As insider researchers, while daily and privileged access to the field was obtained, it also demanded their continuous effort to maintain transparency and scientific distancing; conceptual results are restricted to process theorisation studies, specifically the 4Is theoretical model in the scope of crisis learning process studies concerning KIOs.

This study provides evidence for managers to adopt interactive dynamics among eight multilevel types and three learning modes of emergent learning, developed during the COVID-19 pandemic, and support learning practices’ implementation and routinisation across three organizational levels in crisis situations. In addition, evidencing emergent types of learning enables organizational learning (OL) researchers to examine how organizational structures and work practices either promote or inhibit different learning types and impact multilevel learning when adopting teleworking during a crisis.

This research has theoretical value in two ways: (i) Providing empirically supported knowledge: This involves understanding multilevel learning processes resulting from emergent learning in a public KIO that abruptly adopted teleworking during a crisis context; (ii) deepening process theorization studies on OL: To achieve this, we enhance the 4I model by incorporating eight types and two modes of learning processes. These processes iteratively emerge from the individual and group levels towards the institutional level in a public KIO.

The paper is the story of the marginalization of the concept of networks of dyadic exchanges or patronage and clientage by Brazilian intellectuals and Brazilianist academics. I contend that though it is a pervasive pattern in the culture of the nation, Brazilian intellectuals wrote about patronage/clientage as an aspect of politics that is responsible for the country's backwardness and underdevelopment. Anthropologists, for the most part, judged it to be exploitative of the people involved and believed that it should be eliminated. The Workers Party (Partido dos Trabalhadores or PT), as it implemented a highly commended conditional cash transfer program to help the poor, attempted to replace it with an alternative way they believed electoral politics ought to be conducted. I suggest that the pattern continues to be more than exchanges between political office seekers and voters in Brazil as it transcends the political, economic, and religious categories of modernity and may provide the most needy with what the labor market does not.

This conceptual paper examines and evaluates patronage and clientage as a system of interrelated dyadic exchanges between unequals through which goods and services circulate, flowing both up and down through stratified societies. The parties involved may be in different places socially and geographically.

Data are presented for Brazil from the period of the Old Republic beginning in the 1890s, through the end of the Military Dictatorship in mid-1980s, and finally to the present, ending with today’s conditional cash transfer programs. The data are examined against the background of a 15th century book, O Livro da Virtuosa Bemfeituria (The Book of the Virtuous Benefits), written by a Portuguese Prince influential in the expansion and discoveries as a guide for princes and great lords that is used in the paper very much in the way that Adam Smith’s writings are used for most economic behavior today.

There are striking parallels over this long historical period in the behaviors referred to as patronage and clientage that may be conceptualized as an older (traditional) way of ordering the flow of goods and services (distributing them), alternative and parallel to market mechanisms that have, and continue to operate in Brazilian society.

Patronage and clientage are often-misunderstood behaviors, sometimes referred to as corrupt, that alternatively may be explained and understood as part of a still viable and operational socio-cultural system that goes back to a period before the colonization of Brazil.

Income and wealth in Brazil is distributed as unequally and unjustly as in any other nation or region of the world. This chapter examines how wealth and income has been, is, or might be made available to the population. Using the conceptual framework of the substantive economics developed by Karl Polanyi, Conrad Arensberg, and their colleagues, the distribution of goods and services is analyzed as a socially “instituted process,” separate from production and other factors generally included in studies of economics. Four approaches are presented as they were elaborated in the thinking of authors who wrote at different times in history: The Infante Dom Pedro of Portugal in the early 15th century, Adam Smith in the late 18th century, Karl Marx in the 19th century, and Louis Kelso in the mid-20th century. Each approach, three of which have been, and one which might be instituted, is explored in terms of its potential for reducing poverty and correcting distributive injustice.