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Article
Publication date: 17 October 2018

Sérgio Moro, Paulo Rita, Cristina Oliveira, Fernando Batista and Ricardo Ribeiro

This study aims to propose a data-driven approach, based on open-source tools, that makes it possible to understand customer satisfaction of the accommodation offer of a…

Abstract

Purpose

This study aims to propose a data-driven approach, based on open-source tools, that makes it possible to understand customer satisfaction of the accommodation offer of a whole country.

Design/methodology/approach

The method starts by extracting information from all hotels of Portugal available at TripAdvisor through Web scraping. Then, a support vector machine is adopted for modeling the TripAdvisor score, which is considered a proxy of customer satisfaction. Finally, knowledge extraction from the model is achieved using sensitivity analysis to unveil the influence of features on the score.

Findings

The model of the TripAdvisor score achieved a mean absolute percentage error of around 5 per cent, proving the value of modeling the extracted data. The number of rooms of the unit and the minimum price are the two most relevant features, showing that customers appreciate smaller and more expensive units, whereas the location of the hotel does not hold significant relevance.

Originality/value

National tourist offices can use the proposed approach to understand what drives tourists’ satisfaction, helping to shape a country’s strategy. For example, licensing new hotels may take into account the unit size and other characteristics that make it more attractive to tourists. Furthermore, the procedure can be replicated at any time and in any country, making it a valuable tool for data-driven decision support on a national scale.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 12 no. 4
Type: Research Article
ISSN: 1750-6182

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Article
Publication date: 6 November 2018

Nuno Antonio, Ana Maria de Almeida, Luís Nunes, Fernando Batista and Ricardo Ribeiro

This paper aims to develop a model to predict online review ratings from multiple sources, which can be used to detect fraudulent reviews and create proprietary rating…

Abstract

Purpose

This paper aims to develop a model to predict online review ratings from multiple sources, which can be used to detect fraudulent reviews and create proprietary rating indexes, or which can be used as a measure of selection in recommender systems.

Design/methodology/approach

This study applies machine learning and natural language processing approaches to combine features derived from the qualitative component of a review with the corresponding quantitative component and, therefore, generate a richer review rating.

Findings

Experiments were performed over a collection of hotel online reviews – written in English, Spanish and Portuguese – which shows a significant improvement over the previously reported results, and it not only demonstrates the scientific value of the approach but also strengthens the value of review prediction applications in the business environment.

Originality/value

This study shows the importance of building predictive models for revenue management and the application of the index generated by the model. It also demonstrates that, although difficult and challenging, it is possible to achieve valuable results in the application of text analysis across multiple languages.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 12
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 29 July 2021

Kettrin Farias Bem Maracajá, Vanessa Batista Schramm, Fernando Schramm and Vander Valduga

This paper aims to propose a multicriteria model for the evaluation of tourist service quality in Brazilian wineries from a tourism perspective.

Abstract

Purpose

This paper aims to propose a multicriteria model for the evaluation of tourist service quality in Brazilian wineries from a tourism perspective.

Design/methodology/approach

The model is comprising two phases: structure of the problem and application of the method. First, the selection of wineries in a given region, the identification of decision-makers that will perform the evaluation according to a set of 19 criteria based on the Tourqual protocol and the construction of the evaluation matrix in the next phase. Then, the analytic hierarchy process (AHP) method is applied and a rank of wineries is provided.

Findings

The model is applied to evaluate the seven most important wineries in South Brazil and the results provided by the AHP method, considering the categories of Tourqual protocol, are consistent with the opinion of specialists in wine tourism.

Research limitations/implications

The model needs to be applied to other case studies to evaluate the consistency of the results and their acceptability by the tourism sector.

Practical implications

The model has the potential to be applied as a formal tool for evaluation of wineries, support decision-making processes in different wine tourism management structures: private wine and tourism organizations; public managers of tourism activity and managers of governance structures.

Originality/value

This paper presents a novel AHP-based model for evaluation of service quality in the winery’s tourism domain, an empirical application of the model for evaluation of wineries in one of the most important regions that produce grapes and wine in South America.

Details

International Journal of Wine Business Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1751-1062

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Article
Publication date: 19 February 2021

Caio Melo Almeida, Fernando Oliveira Araujo, Chrystyane Gerth Silveira Abreu and Haydee Maria Correia da Silveira Batista

The maintenance of process improvement programs within organizations is not an easy task. Some processes do not maintain the results achieved with the improvement project…

Abstract

Purpose

The maintenance of process improvement programs within organizations is not an easy task. Some processes do not maintain the results achieved with the improvement project and again present low performance shortly after completion of the project. This paper aims to identify the socio-technical causes responsible for the loss of process performance after applying improvement projects, in order to support the mitigation of the problem.

Design/methodology/approach

A systematic review of the literature was carried out, which allowed the selection of 28 articles. The empirical stage used the benchmarking technique, along a large Brazilian mining company with an international standard of production and quality. This organization has been using improvement projects for more than ten years.

Findings

The research complements the literature regarding the prioritization of the 26 identified failures and the identification of seven new failure factors and two resources. Findings in this study can be an inspiration for other organizations, considering the similarity of methodological aspects of improvement projects since internationally standardized methodologies such as Six Sigma, Lean, Kaizen and 5S are used.

Originality/value

The research presented a proposal of guidelines that corroborate to the mitigation of loss of process performance after improvement project.

Details

Benchmarking: An International Journal, vol. 28 no. 8
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 29 October 2021

Edwin Sallica-Leva, Fernando Henrique da Costa, Cláudio Teodoro Dos Santos, André Luiz Jardini, Jorge Vicente Lopes da Silva and João Batista Fogagnolo

This paper aims to describe the obtainment of Ti-6Al-4V parts with a hierarchical arrangement of pores by additive manufacturing, aiming at designing orthopedic implants.

Abstract

Purpose

This paper aims to describe the obtainment of Ti-6Al-4V parts with a hierarchical arrangement of pores by additive manufacturing, aiming at designing orthopedic implants.

Design/methodology/approach

The experimental methodology compares microstructural and mechanical properties of Menger pre-fractal sponges of Ti-6Al-4V alloy, manufactured by laser powder bed fusion (LPBF) and electron beam powder bed fusion (EBPBF), with three different porosity volumes. The pore arrangement followed the formation sequence of the Menger sponge, with hierarchical order from 1 to 3.

Findings

The LPBF parts presented a martensitic microstructure, while the EBPBF parts presented an α + ß microstructure, independently of its wall thickness. The LPBF parts presented higher mechanical resistance and effective stiffness than the EBPBF parts with similar porosity volume. The stiffness values of the Menger pre-fractal sponges of Ti-6Al-4V alloy, between 4 and 29 GPa, are comparable to those of the cortical bone. Furthermore, the deformation behavior presented by the Menger pre-fractal sponges of Ti-6Al-4V alloy did not follow the Gibson and Ashby model's prediction.

Originality/value

To the best of the authors' knowledge, this is the first study to obtain Menger pre-fractal sponges of Ti-6Al-4V alloy by LPBF and EBPBF. The deformation behavior of the obtained porous parts was contrasted with the Gibson and Ashby model's prediction.

Details

Rapid Prototyping Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-2546

Keywords

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Book part
Publication date: 24 October 2018

Tony L. Henthorne

Abstract

Details

Tourism in Cuba
Type: Book
ISBN: 978-1-78743-902-3

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Book part
Publication date: 24 June 2017

Maria Alice Nunes Costa, Lucia Bravo, Elaine Borin and José Eduardo Pereira Filho

This chapter discusses the Operation Lava Jato (or Operation Car Wash) which is an ongoing investigation in Brazil, since 2014, by the Federal Police and the Federal…

Abstract

This chapter discusses the Operation Lava Jato (or Operation Car Wash) which is an ongoing investigation in Brazil, since 2014, by the Federal Police and the Federal Public Ministry. This Operation triggered systemic and endemic corruption among companies, self-described as socially responsible, the State, and Brazilian Government. The analysis is based on empirical data available on the internet and in the Brazilian press about “Operation Car Wash” (Operation Lava Jato) and its socio-legal implications. We conclude that when a society has a historical and cultural tradition permeated by close private and patrimonial relations between government and companies, this fact negatively impacts the economic performance and the adoption of ethical behavior and social responsibility. This case study examines the recent police investigation into corruption involving companies and governments in a Latin American country. It provides empirical and historical data on the nature of the capitalism of ties model developed in Brazil that impacts on economic performance and the strategic proposal of corporate social responsibility.

Details

Corporate Social Responsibility and Corporate Governance
Type: Book
ISBN: 978-1-78714-411-8

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Article
Publication date: 16 August 2021

Alex Moysés Barbanti, Rosley Anholon, Izabela Simon Rampasso, Vitor William Batista Martins, Osvaldo Luiz Gonçalves Quelhas and Walter Leal Filho

This paper aims to evaluate the adoption of sustainable procurement practices adopted by Brazilian manufacturing companies in supplier selection; additionally, it is aimed…

Abstract

Purpose

This paper aims to evaluate the adoption of sustainable procurement practices adopted by Brazilian manufacturing companies in supplier selection; additionally, it is aimed to understand which of these practices enable a better differentiation of the analysed companies.

Design/methodology/approach

A systematic literature review was performed to compose the theoretical base of this research. In addition, a detailed study of ISO 20400 standard was conducted. The guidelines of ISO 20400 were used as a base to structure a questionnaire used in a survey with professionals working in procurement sphere of manufacturing companies in Brazil. The data were analysed via frequency and CRITIC (Criteria Importance Through Intercriteria Correlation) method.

Findings

A moderate dispersion in the adoption level of sustainable procurement practices in supplier selection process of the manufacturing companies was observed; in practices associated with social aspects, the dispersion is greater. A negative issue to be highlighted is that almost 20% of analysed companies did not even considered in their supplier selection process if their candidates accomplish philanthropic activities, generate jobs in local community and fulfill the Universal Declaration of Human Rights of United Nations (UN). Those two last practices are the ones with the best capacity to differ the companies in the sample.

Originality/value

There are few studies that focuses on understanding the adoption of sustainable procurement practices in manufacturing companies' supplier selection process. The main contribution of this study to the literature is to evidence that social requirements in supplier selection process are considered in a clear and well-structured form only by few Brazilian manufacturing companies. Despite the sample size, companies analysed in this research are prominent organisations in manufacturing sector. Thus, if this situation occurs in these companies, a more critical scenario will be evidenced in other organisations. This study has implication for practice and academy. For companies' managers, information present here can be used to debate the theme in the organisational context and the nine practices and scale can be used to perform a critical analysis of company's practices. For researchers, the information present here can be used as starting point for futures studies.

Details

Corporate Governance: The International Journal of Business in Society, vol. 22 no. 1
Type: Research Article
ISSN: 1472-0701

Keywords

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Article
Publication date: 23 October 2020

Jonas Fernando Petry, Antônio Giovanni Figliuolo Uchôa, Maurício Brilhante de Mendonça, Karinny de Lima Magalhães and Rafaella Marlene Barbosa Benchimol

The purpose of this paper is to draw on concepts from the creative economy literature to present a proposal for conceptualizing the creative industries from the…

Abstract

Purpose

The purpose of this paper is to draw on concepts from the creative economy literature to present a proposal for conceptualizing the creative industries from the perspective of the ideas underlying the concepts of industrial districts and the triple helix. The analysis lays out the foundations with a review of the literature on the creative economy and builds upon them with the terminology of creative industries and industrial districts.

Design/methodology/approach

The analysis lays out the foundations with a review of the literature on the creative economy and builds upon them with the terminology of creative industries and industrial districts. A three-dimensional representation is developed, from a perspective in which the three dimensions comprise university, creative industries and government, combined with seven underlying factors that define the archetypal framework from the perspective of the creative economy of the region's handcrafts.

Findings

Working from the principal of an analysis of underlying factors, the paper presents an ethnographic study of the potentials and obstacles present in the handcrafts sector and delineates the work that remains to be done to enable construction of a creative economy.

Originality/value

A prominent possibility based on the ethnographic study of the potentials listed, the creative economy of the handicraft sector is underexplored in the Amazon. Based on the Amazon heritage of the people in the Alto Solimões region, future prospects such as establishment of guilds, clusters and internationalization of production in a tourism association represent sui generis potentials for the economic development of the Alto Solimões region of the Brazilian Amazon.

Details

International Journal of Social Economics, vol. 47 no. 12
Type: Research Article
ISSN: 0306-8293

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Article
Publication date: 26 June 2020

Gustavo Dambiski Gomes de Carvalho, June Alisson Westarb Cruz, Hélio Gomes de Carvalho, Luiz Carlos Duclós and Rúbia Oliveira Corrêa

This research aims to analyze the relations between coopetition and innovation, by comparing two coopetitive tourism SMEs networks in Brazil.

Abstract

Purpose

This research aims to analyze the relations between coopetition and innovation, by comparing two coopetitive tourism SMEs networks in Brazil.

Design/methodology/approach

The first network comprises 23 SMEs in Honey Island, a natural reserve, and the second network comprises 21 out of 25 SMEs in the Campos Gerais region, recognized by its strong agribusiness. Innovativeness variables included innovation inputs, capabilities, and outputs; and four types of relations that foster innovation were considered, namely, commercial, informational, knowledge, and partnerships. Social network analysis was employed as well as statistical analyses such as Kolmogorov–Smirnov, Mann–Whitney, Spearman correlation and Fischer's Z transformation.

Findings

Results show that coopetition is related to SMEs innovativeness. Commercial relations centralities correlated with many innovation outputs, information and knowledge centralities with some innovation inputs and outputs, and partnerships also with capabilities.

Research limitations/implications

Besides contributing to the literature of innovation in tourism, this paper also contributes to the literature on coopetition and innovation by investigating how different types of coopetition relationships foster innovation inputs, capabilities, and outputs.

Practical implications

Managers may benefit from these findings by fostering specific innovation inputs, capabilities, or outputs by means of different coopetition relations. Similarly, regional tourism policy planners may also improve the innovativeness of tourism small businesses by fostering coopetition networks.

Originality/value

This paper not only compares the innovativeness of two small business coopetition networks in the tourism industry but also analyses quantitively in detail how different types of coopetition relations are related to different innovativeness variables.

Details

Journal of Hospitality and Tourism Insights, vol. 3 no. 4
Type: Research Article
ISSN: 2514-9792

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