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The purpose of this paper is to explore the mediating role of organisational harmony and fellow-feelings in the relationship between intelligence generations, dissemination and implementation on business performance and explain how market orientation impacts certain aspects of organisational behaviour which in turn lead to the performance of service firms.

The data set comprises 108 responses of senior managers within the logistics sector. The multi-level sequential mediation path analysis is used to examine the above mediating role.

Results indicate that intelligence dissemination (ID), response implementation (RI) and business performance relationship is significantly mediated via fellow-feelings and organisational harmony. However, the relationship between dissemination, implementation and overall business performance is mostly mediated by fellow-feelings and followed by organisational harmony. Furthermore, when overall market orientation (intelligence generation, dissemination and RI) is used as a determinant of business performance, organsiational harmony emerged as the most significant contributor to organsiational performance.

Managers are urged to focus on building fellow-feelings among their employees, resulting in a harmonious work environment between functional units and market orientation organisation wide.

Compared to previous research, this is one of the first attempts to develop an understanding of fellow-feelings, contributing to organsiational harmony resulting market orientation and, hence, business performance. Market orientation conceptualisations lump intelligence generation, dissemination and RI of business activities together but do not explain how market orientation impacts fellow-feelings and organisational harmony which in turn leads to performance. The authors specifically address this important lacuna in our conceptualisation and propose that ID and RI lead to fellow-feelings within functional departments and results in organisational harmony.

A close reading of Adam Smith’s works, “An Inquiry into the Nature and Causes of Wealth of Nations” and “The Theory of Moral Sentiments,” indicates that he would not support the advocacy of free markets wholeheartedly. His view on market systems, although “free,” implies strong institutions and regulations. Adam Smith would have been particularly concerned with the fact that the large multinationals are as much political actors as they are economic actors. He would have argued that there may be ‘moral‘ limits to globalization. In his view, the general rules of morality are (in modern parlance) ‘socially embedded.’ Thus, sympathy and fellow‐feeling mostly operate at ‘close quarters’ and, in particular, they may not be effective at a transnational level.

The purpose of this paper is to analyze the determinants of three domain satisfactions, focusing on volunteer work supplied in official non‐profit service associations.

This paper uses the data from the Multiscopo Survey of Households (MSH) conducted by the Italian Central Statistical Office for the years 1993‐1995‐1998‐2000 for empirical investigations with ordered probit and ordinary least square estimations. A statistical matching procedure to impute missing values on household income in MSH is also performed.

The paper finds that volunteering is positively correlated with satisfaction with leisure, with relationships and economic well‐being. These findings are interpreted as an indication that the benefits gained from volunteering are a combination of intrinsic and extrinsic motivations as well as the production and consumption of relational goods. In addition, results for Italy confirm findings gathered from domain satisfaction studies for other Europe countries with some novel evidence.

Studies on domain satisfactions have received much less attention than happiness and life satisfaction. The paper contributes to the literature by carrying out the first assessment of the socio‐economic determinants of domain satisfactions in Italy from an economic perspective and the first empirical analysis on the relationship between volunteering and domain satisfactions. Overall, the value‐added of the study is two‐fold. First, it isolates empirically the reasons by which unpaid labour supply may be associated with individual life satisfaction. Second, it validates the empirical results of the few previous studies on domain satisfactions for some European countries using cross sectional and longitudinal data.

The purpose of this paper is to explore the relationships among the welfare constituents of benevolent leadership, ethical climate, and organizational citizenship behaviour (OCB) by examining the direct as well as the indirect impacts of benevolent leadership constructs on OCB mediated through the ethical work climate (EWC).

The data analysis for managerial responses obtained from eight not-for-profit organizations established that ethical sensitivity, spiritual wisdom, positive engagement, and community responsiveness as the welfare elements of benevolent leadership significantly influenced OCB both as proximal and distal outcome through the mediating effect of EWC found in the organizations.

This study substantiated the point that the welfare orientation exhibited by top and senior management as the core of benevolent leadership behaviour in not-for-profit organizations influenced the EWC and OCB among the organizational members that in turn would enable them to meaningfully engage themselves with the socially relevant projects and community development activities.

The application of benevolent leadership scale in not-for-profit organizations established its predictive validity in relation to ethical climate and OCB.

IN SAMOA seventy‐five years ago this December, Robert Louis Stevenson died far away from his ‘hills of home’. Samoa has chosen to commemorate this occasion with a special issue of postage stamps, each one carrying a head of Stevenson and scenes from some of his well known books. From Treasure Island, Long John Silver is shown hurrying up the beach with his parrot, Captain Flint, on his shoulder, while the schooner, Hispaniola, is lying at anchor in the background with sails furled, flying the Jolly Roger. From Kidnapped, Alan Breck is seen striding over the moors on a stormy evening with David Balfour in the distance. From Dr Jekyll and Mr Hyde, Mr Hyde is shown walking out into the foggy night while Dr Jekyll drinks the evil potion. From Weir of Hermiston, Archie Weir and Christina Elliott are seen meeting at the Weaver's Stone.

The current study evaluated (1) characteristics of the community leadership development program associated with successful participant recruitment, (2) active ingredients that promoted fellow engagement and program completion and (3) how the program addressed blackness and racism.

Individual interviews were conducted with a representative subset of former program fellows.

Results indicated that offering training in small cohorts and matching fellows with individual mentors promoted program interest. Program strengths and unique ingredients included that the program was primarily led by people from the Black community, program malleability, and that the program was a partnership between fellows and leadership. Additionally, the program was responsive to fellows’ needs such as by adding a self-care component. Fellows also noted dedicated space and time to discuss race and racism. Results offer a unique theoretical perspective to guide leadership development away from the uniform or standardized approach and toward one that fosters diversity and equity in leadership.

Altogether, this work demonstrates how leadership development programs can be participant-informed and adapted to participants’ social and cultural needs.

In part 1 of this paper we used the concept of the occupational role to illustrate some of the contributions social scientists make to the better understanding of the problems confronting members of work organisations. The problem we were particularly interested in commenting upon was the difficulties surrounding the inter and intra‐organisational mobility of labour, and we used an analysis of the structure of the occupational role to examine the processes which result in the inability and/or unwillingness of employees to change their job.

With the exigencies of health-care service quality to actualize sustainable socio-economic and developmental aspirations, in both peripheral and core countries, this paper aims to provide empirical evidence on health-care service quality and its precursor – patients’ satisfaction, and continuous service utilization.

A total of 398 screened questionnaires were analyzed from selected hospitals of the Koforidua, Ghana. Findings from the structural equation modeling showed a significant association among perceived quality, patients’ satisfaction and tangibility. Contrary to the expectations, the results did not show a significant association among the constructs – perceived quality, safety and empathy. Again, the model fit indices collaboratively showed that the hypothesized model overwhelmingly “fit” the sample data, and further proved the predictive robustness of the model.

The results of the analysis demonstrate that patients were discontent with empathy and safety measures at the hospitals. However, tangible and perceived quality were identified as significant predictors of patients’ satisfaction.

There is a dearth of empirical investigations on the assessment of health-care service quality and patients’ satisfaction in developing economies such as Ghana. Therefore, the implication of the study will equip the top hierarchy of the Health System of Ghana in achieving their mission, and objectives in line with quality service delivery. In particular, MoH and GHS can embark on a routine exercise to audit the hospitals for re-accreditation, and provide CCT cameras to improve safety and security conditions at the hospitals, while enforcing the culture of receptive hospital environment to improve empathy.

In the history of economic thought, a number of heterodox economic thinkers have focused upon the manner in which economic doctrines are built upon an essentially unexamined vision of social reality. Karl Marx referred to this vision as an ideology generated in the interest of the ruling class. Thorstein Veblen saw it as a complex of preconceptions reflecting prevailing beliefs. Joseph Schumpeter saw these visions as providing the “raw material for the analytic effort” of economists. [Schumpeter, 1954:42] In all three instances the vision was understood as a complex of assumptions concerning social reality that economists accept uncritically, if not unconsciously, and upon which the science of economics is constructed.

The purpose of this paper is to propose a model that relates the desire for justice with welfare.

The point of departure, elaborated in the first part of the paper, is the observation that we have no sense-organs for experiencing welfare and the experiences of happiness being, in general, transient if they emerge at all. Desires drive our behavior and motivate our decisions. The author will analyze conditions so that desires can be related to welfare, making use of results of social choice theory. There is some (technical) similarity between aggregating individual preferences and editing (“reconstruction”) desires.

In special cases, desires are well ordered and can be represented by preference orderings, ready for deriving “rational choices.” However, desires may be circular. Then, of course, the satisfaction of a particular desire will never trigger happiness because there is always a “higher valued” (or “more prominent”) desire unsatisfied. In these cases, desires and welfare cannot be matched. However, there are social desires, such as the desire for justice (as fairness), that can have welfare-enhancing consequences if satisfied even when private desires are circular, as desires for justice contain a social component.

This issue will be elaborated in the second part of the paper using a formal model, borrowed from Fehr and Schmidt (1999), in order to illustrate the underlying reasoning.