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The purpose of this paper is to report a study investigating the predictors of acceptance of multisource feedback (MSF) by managers. Specifically, it investigates the extent to which locus of control, cynicism and perceptions of procedural justice predicted acceptance by feedback recipients.

Quantitative data were analysed from 520 questionnaires completed by managers who participated in a multisource feedback programme as part of a leadership development process.

The study findings reveal that managers' perception of procedural justice was most significant in explaining variance in acceptance of MSF. Cynicism also explained significant variance in acceptance.

The findings highlight the importance of attending to procedural justice issues when implementing MSF. They also highlight the need to assess cynicism levels in the organisation.

The study combines variables not included in previous studies.

This paper synthesizes the extant feedback literature, focusing on how feedback affects an auditor’s learning, performance, and motivation. Performance feedback is an important component in the auditing environment for ensuring quality control and for developing and coaching staff auditors. However, the literature on feedback in the audit environment is fragmented and limited making it difficult to assess its behavioral effects on auditors. This paper has three main objectives. The first is to review some of the influential research in psychology and management to identify key variables and issues that appear to be critical in the study of behavioral consequences of feedback in organizational settings. The second is to review performance feedback research specifically in auditing to identify the areas previously examined and synthesize the findings. The third is to suggest a variety of future research opportunities that may assist in developing an understanding and knowledge of the behavioral effects of feedback on auditors. The literature analysis has significant implications for audit research and practice. In particular, the analysis provides important insights into understanding who, how, and when performance feedback should be given to improve its effectiveness in the audit environment.

Burnout among first-line police in China is high. The purpose of this paper is to examine the relationship between feedback environment, feedback orientation, psychological empowerment, and burnout as related to the police work.

An empirical study was conducted with a sample of 437 basic-level policemen and policewomen in the Shandong province of China. Participants completed a series of questionnaires including the supervisor feedback environment scale, feedback orientation scale, psychological empowerment scale, and the Maslach Burnout Inventory.

The results indicate that police supervisor feedback environment is negatively related to burnout. The relationship between the supervisor feedback environment and burnout is perfectly mediated by psychological empowerment and significantly moderated by feedback orientation. The mediation effect of psychological empowerment is significantly influenced by feedback orientation.

The findings have contributed to answering several recent questions in the feedback-burnout literature. The authors stress that leaders should strive to build a supportive feedback environment for employees.

Theoretical explanations for the diverse reactive feedback from secretarial employees in different career phases are relatively unexplored. However, research examining age differences in the impact of feedback suggests that the effects of performance feedback may differ for employees in the early career phase and employees in the late career phase. This paper aims to address this issue.

This contribution reports an experimental study on feedback perceptions and attribution by 173 secretarial employees of 12 Dutch organizations. Each participant responded to one of eight scenarios, which varied in terms of feedback content, sender status, and sender performance appraisal. Feedback perceptions were measured in terms of perceived fairness, acceptance, usefulness, willingness to improve and affect. An additional scale measured attribution.

The results reveal that elaborated specific feedback is perceived as more adequate, irrespective of feedback sender status and appraisal. Complex three-way interaction effects were found for educational level on affect and attribution, and for career phase on willingness to improve and affect. Low-educated employees reacted more strongly to supervisor feedback. Employees in the late career phase were more oriented towards the content of the feedback than feedback sender status, whereas the latter was of more concern for employees in the early and middle career phase.

In order for feedback to be considered as adequate, it is necessary to formulate the feedback as specific and as elaborated as possible. Employees in their late career phase especially react differently in comparison to employees in early and middle career phases. They are more inclined “to opt for quality” and appreciate elaborated feedback from a high experienced sender. Human resource managers should be aware of this in their policy towards employees in their late career phase

The present study shows that feedback content and sender characteristics (status and performance appraisal) differentially affect feedback perceptions and attribution. In addition, the study reveals that perceptions and attributions of performance feedback might be mediated by educational level and career phase.

The purpose of this paper is to understand the nature of leadership development (LD) methods adopted by companies operating in Syria by exploring the content, purpose, and the implantation of LD methods.

Middle and top managers were asked via semi-structured interviews to describe the content, purposes, and implementation of LD practices.

The findings revealed that the LD interventions are mixed between experiential learning and self and team analysis. Specifically, five major methods or activities used in Syria: action learning, coaching, feedback, rotation, and networking. These methods and activities were not only used for a specific purpose, but also for multiple purposes.

Research data were conducted during what was called the Arab Spring, which has negative implications not only on the participants, but also on the way they responded to questions. In addition, the for-profit sector was only involved in the study because of its flexibility, lack of bureaucracy, and the application of LD.

This study is the only study that investigated LD methods and activities in Syria.

The purpose of this paper is to explore the ways a manager in a coaching role may influence employees to embrace a learning orientation based upon the growth mindset. Conceptual in nature, this paper uses recent research, interpretations, explanations and suggestions to propose how manager-as-coach can informally and formally apply basic interventions to assist employee learning and change.

Based upon a review of relevant literature of theory and practice using several search tools, the authors have isolated a few critical areas to explore to include role of the coach, performance appraisal – the stimulus for manager-as-coach interaction with an employee, feedback orientation and environment, the growth mindset and learning orientation and the dynamics of self-regulated learning. Information from these areas is integrated to inform practitioners of approaches to take in a manager-as-coach role.

Included for each of the main segments presented are specific, practitioner “Commitment advice/action agendas” for manager-as-coach to stimulate and guide employee learning. These agendas contribute sound, practical information to the body of information concerned with manager-as-coach.

A contribution this work makes is to propose how learning orientation and the growth mindset are intertwined to the extent they assist the manager-as-coach supply the motivational support for employee learning. The resultant learning may lead to one or more of: improved work performance, individual development, attitudes toward learning and increased employee commitment or engagement.

Recent investigations on multi‐source feedback have focused on rating congruence. The extent to which self ratings are in agreement with the ratings of others has been linked to various individual outcomes such as derailment, likelihood of promotion and overall managerial effectiveness. This study takes this line of investigation one step further and investigates possible determinants of rating congruence. Using a series of regression analyses, various demographic and personality variables are shown to predict the extent to which self ratings converge with the ratings of supervisors, peers, and subordinates. Moreover, some of these predictors were found to be specific to congruence within specific rating dyads (e.g. self‐supervisor). The implications of these findings are discussed.

In recent years, practitioners have identified a number of problems with traditional performance management (PM) systems, arguing that PM is broken and needs to be fixed. In this chapter, we review criticisms of traditional PM practices that have been mentioned by journalists and practitioners and we consider the solutions that they have presented for addressing these concerns. We then consider these problems and solutions within the context of extant scholarly research and identify (a) what organizations should do going forward to improve PM practices (i.e., focus on feedback processes, ensure accountability throughout the PM system, and align the PM system with organizational strategy) and (b) what scholars should focus research attention on (i.e., technology, strategic alignment, and peer-to-peer accountability) in order to reduce the science-practice gap in this domain.

The purpose of this paper is to overview the state of research on feedback and aspects of feedback that have been under-researched in the scholarly literature, particularly involving the theme of quality of the feedback. The paper seeks to draw on the existing literature, to develop a conceptual framework that identifies important aspects associated with quality of feedback that the articles in this special issue uniquely address.

This is a conceptual article that presents the results of an analysis of the feedback research literature and offers an abbreviated overview of it. It also develops a conceptual model that illustrates the complexity of the feedback process and identifies gaps that exist in the literature which the contributions of this special issue address.

The provision of feedback is critical to individuals ' learning and performance improvement in the context of their work. Coupled with the provision of feedback is the importance and need for high quality feedback. The quality of feedback and factors that influence it are the central themes of this issue.

This paper introduces this special issue on “Perceptions of quality of feedback in organizations: characteristics, determinants, outcomes of feedback, and possibilities for improvement” by overviewing the concepts associated with feedback and feedback seeking and developing a conceptual model that highlights the complexity of the feedback process. It also identifies existing gaps in the knowledge base that the contributions within this special issue address.

In this study the authors use longitudinal data from a randomized experiment to investigate the impact of a feedback and coaching intervention on principals’ leadership behaviors. The paper aims to discuss these issues.

In total, 52 elementary and middle school principals (26 receiving teacher feedback, 26 receiving feedback and coaching) were randomized into a year-long feedback and coaching study. Measures of leadership actions were collected from principals and teachers during the fall, winter, and spring. The authors use instrumental variables approach to examine the impact of treatment.

Behavioral change may take longer than is presented in this study, which implies that these findings represent a lower-bound. As an intervention leadership coaching is costly and this research does not explore alternatives to help principals make feedback data actionable.

It is unlikely that providing school leaders with feedback alone will induce behavioral change. Other systems and supports – such as leadership coaching – are needed to help principals make sense of feedback data and translate data into actionable behaviors.

Few leadership studies use exogenous variation in treatment conditions to examine leadership outcomes. This study builds upon our causal knowledge of leadership behaviors and presents a viable intervention to improve school leadership.