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The aim of this paper is threefold: giving a description of how much internet‐based tools are used in inter‐firm supply chain relationships in Italy; analysing the different adoption behaviours of such tools held by Italian firms; and describing the main features of the firms using the internet for supply chain (SC) management, in terms of structures, players, processes and governance.

The paper is based on a survey carried out by involving Italian firms having more than 50 million euros turnover: 1,458 firms were involved and 463 answered, with a 31.8 per cent response rate. Firm referents were first‐level managers from SC, distribution, procurement or the IT/IS areas. The questionnaire was designed in five sections investigating: general SC features; internet‐based tools diffusion; main effects in terms of efficacy, effectiveness and customer value; relationships governance; general information about the firm.

Three adoption modalities can be pointed out: firms are divided in those mainly oriented to SC execution processes, from those mainly driven to collaboration in new product development or marketing processes. Most of the former operate with high‐order frequency and low product complexity in a make‐to‐catalogue environment, while the latter face higher product complexity, variability and customization: the use of the tools is consistent with firms' strategies. Correlation is found between the use of internet‐based tools and the collaborative environment within the SC, as marked by intense information and knowledge sharing among partners.

The paper gives a description of the adoption modalities of internet‐based tools by large Italian companies. Because of the high response rate and the international context characterizing such firms – most of them are branches of international companies, findings are generalizable and can be used to understand adoption behaviours of most firms.

Following the imperative for human-centric digital innovation brought by the paradigm of Industry 5.0, the article aims to integrate the dispersed and multi-disciplinary literature on individual risks for workers to define, explain and predict individual risks related to Industry 4.0 technologies.

The paper follows the question, “What is the current knowledge and evidence base concerning risks related to Industry 4.0 technologies, and how can this inform digital innovation management in the manufacturing sector through the lens of the Industry 5.0 paradigm?” and uses the method of systematic literature review to identify and discuss potential risks for individuals associated with digital innovation. N = 51 contributions met the inclusion criteria.

The literature review indicates dominant trends and significant gaps in understanding risks from a human-centric perspective. The paper identifies individual risks, their interplay with different technologies and their antecedents at the social, organizational and individual levels. Despite this, the paper shows how the literature concentrates in studying risks on only a limited number of categories and/or concepts. Moreover, there is a lack of consensus in the theoretical and conceptual frameworks. The paper concludes by illustrating an initial understanding of digital innovation via a human-centered perspective on psychological risks.

Findings yield practical implications. In investing in the adoption, generation or recombination of new digital technologies in organizations, the paper recommends managers ensure to prevent risks at the individual level. Accordingly, the study’s findings can be used as a common starting point for extending the repertoire of managerial practices and interventions and realizing human-centric innovation.

Following the paradigm of Industry 5.0, the paper offers a holistic view of risks that incorporates the central role of the worker as crucial to the success of digital innovation. This human-centric perspective serves to inform the managerial field about important factors in risk management that can result in more effective targeted interventions in risk mitigation approaches. Lastly, it can serve to reinterpret digital innovation management and propose future avenues of research on risk.

This paper aims to evaluate emergency department (ED) design space planning approaches and draw lessons for developing more resilient and integrated ED guidelines. Two key objectives have been set; these include: exploring potential factors affecting the ED performance, and investigate how ED space planning is addressed internationally through the evaluation of international case studies and design guidelines.

A robust research method has been adopted including comprehensive literature review in addition to 76 case studies from Italy and the USA.

Findings show that the important factors in defining ED space requirements are attendance variability, vulnerable groups and mass casualty events. The study concludes that current design guidelines and approaches need to be updated to meet with the current and future demand by taking into account design performance: effectiveness, efficiency and resilience, to avoid underestimating ED space; and that the US EDs are in a better position, than Italian EDs, to increase capacity when needed.

The contribution of this study is in providing a tangible “understanding” of factors influencing ED design and prepares a firm ground to develop more resilient and integrated design guidelines, able to meet current, exceptional and long-term needs of EDs. The study also shows that research can provide a valuable contribution to improve ED design which needs to feed more in practice to improve design process and guidelines.

The purpose of this paper is to provide empirical evidence of the relationship between intellectual capital (IC) and economic performance, with focus on social cooperative enterprises (SCEs) that work in non-profit sectors.

A survey was developed and administered in Italy. A final sample of 151 SCEs participated in the study. Data were collected on IC measures, social enterprise activities and economic and mission-based performance outcomes.

Two hypotheses that proposed a positive association between IC sub-components (i.e. human capital, structural capital and relational capital) and the economic and mission-based performance of SCEs were tested. Findings highlight that human capital contributes to explain economic performance which is positively affected by the presence of graduate employees and value added per employee. However, economic performance is negatively affected by the yearly training per employee. In addition, human and relational capital contribute to explain mission-based performance which is positively affected by yearly training, the value added per employee and the quality of relationships with customers. However, mission-based performance is negatively affected by the relationships’ quality with the reference territorial community. Therefore, relational capital would seem to affect only mission-based performance, and human capital influences both dimensions of corporate performance. Structural capital does not affect social cooperatives’ performance.

Some of the results in this study are particular to this research setting. It is therefore important for senior leaders of SCEs to take the results of general IC literature with a grain of salt. Whereas most of the academic literature generally supports the positive relationship of all IC sub-components (i.e. human, structural and relational capital) with performance outcomes, this is not the case in this particular study.

This is the first empirical study that has examined the linkages between IC sub-components and performance outcomes in SCEs in Italy.

The study provides an overview of the Eco-Management and Audit Scheme (EMAS) standard and its potential in helping a company to improve its environmental performance. The work aims to investigate a company's perception towards the implementation of the EMAS environmental management system with the benefits and the critical areas derived from it, the overall assessment of the certification and its possible future developments.

The study develops an empirical analysis of Italian EMAS III certified companies, through the administration of a questionnaire to all those Italian companies that were EMAS certified and that provided a valid e-mail address on the EMAS register. Overall, 231 Italian companies took part in the survey.

The results confirm the heterogeneous effects of an Environmental Management System depending on the company profile and highlight the positive influence of certification on environmental management. It emerges how the EMAS certification is approached more for internal reasons, and therefore gives more internal benefits to companies that implement it. Moreover, the time from which companies have been certified turns out to be a relevant factor for obtaining environmental and organizational benefits connected with EMAS certification.

The recent decrease in EMAS registrations has not been sufficiently studied, leaving unsolved questions for scholars, practitioners and policy-makers. Previous studies used a negativist perspective, identifying the barriers that led to the non-renewal of the certification. The present study aims to focus on the positive factors, which have led still active companies to renew the certification.

This article investigates the relationship between family ownership and export performance in the context of SMEs while also considering the moderating role of the financial dimension and, in particular, financial constraints and financial flexibility.

We select a sample of 1,132 Italian SMEs to examine through an econometric analysis the role and impact of family ownership and the financial moderating variables being used on their export performance.

The results indicate that there is a U-shaped relationship between family ownership and export performance: the highest levels of export performance correspond to the lowest and highest family ownership levels, whereas when a mixture of family and nonfamily ownership exists, the performance suffers because of “conflicting voices” dominating strategic visions and approaches, harming the firm's export commitment. Moreover, the findings show that lower financial constraints and/or stronger financial flexibility improve the relationship between family ownership and export performance.

Our findings show that the ownership structure is important for export performance; in particular, firms should avoid a mixture between family and nonfamily ownership because it is detrimental to export performance. Moreover, Italian SMEs need to develop sources of financing other than the banking channel, and policy makers should favour this process to overcome financial constraint problems and improve financial flexibility. Limitations concern the use of other econometric approaches and measurement variables to further investigate the connection between family ownership and export performance.

The present study enhances the comprehension of the complex relationship between family ownership and export performance by documenting the relevance of the level of family ownership and considering the moderating role of financial constraints and flexibility.