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Article
Publication date: 19 October 2018

Fazli Idris and M. Muzamil Naqshbandi

The purpose of this study is to explain the components of competitive priorities of Indian service firms, to find out the competitive priorities of different service…

Abstract

Purpose

The purpose of this study is to explain the components of competitive priorities of Indian service firms, to find out the competitive priorities of different service industries in India and to find out how these competitive priorities change across low- and high-performing service firms.

Design/methodology/approach

An empirical study of 166 firms from five different service industries is undertaken in New Delhi and its surroundings.

Findings

The results reveal the presence of three competitive priorities in the services sector in India: cost, flexibility and quality/delivery, with quality/delivery being the most distinctive competitive priority. Hotel and auto-repair industries are found to be focused on controlling costs, while hospitals, banks and private colleges prioritized quality/delivery. For high-performing firms, cost is the top most competitive priority, followed by quality/delivery and flexibility, while for low-performing firms, quality/delivery remains the top most competitive priority, followed by flexibility and cost.

Originality/value

The paper enhances the understanding of competitive priorities in the Indian services sector. The identification of competitive priorities of different service industries in India and their dynamics across different industries add value to the current literature and fill an important research gap. Additionally, surveying diverse industries in this paper reveals a holistic picture of the Indian service industry and helps achieve some degree of cross-industry perspective.

Details

International Journal of Quality and Service Sciences, vol. 11 no. 2
Type: Research Article
ISSN: 1756-669X

Keywords

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Article
Publication date: 20 March 2019

Jihad Mohammad, Farzana Quoquab, Fazli Idris, Mohammad Al Jabari and Raed Wishah

Most of the past studies related to organisational justice focussed on different types of justice, such as procedural justice, distributive justice and interactional…

Abstract

Purpose

Most of the past studies related to organisational justice focussed on different types of justice, such as procedural justice, distributive justice and interactional justice either separately or collectively. Still, further investigation on the overall concept of fairness is required to extend theoretical generalisability. Moreover, researchers argued that overall fairness rather than a specific type represents more concrete situation about employees’ perception of fairness within an organisation. Considering this, the purpose of this paper is to examine the mediating effect of overall fairness perception (OFP) in relation to workplace outcome as well as its predictive ability on employees’ attitude and behaviour in term of psychological ownership and citizenship behaviour.

Design/methodology/approach

A total of 250 questionnaires were distributed among the employees of financial institutions in Malaysia, which yielded 150 completed usable responses. Smart PLS (version 3) software and SPSS were utilised in order to analyse the data.

Findings

The results revealed that overall fairness plays a crucial role as a mediator as well as a predictor. Limitations and future research directions are also discussed.

Practical implications

This study provides useful insights for the mangers of financial institutions. It also suggests strategies about how to manage justice and workplace outcomes at workplace.

Originality/value

This paper is among the pioneers to address the mediating role of OFP in relations to workplace attitude and behaviour in non-western context.

Details

Employee Relations: The International Journal, vol. 41 no. 3
Type: Research Article
ISSN: 0142-5455

Keywords

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Article
Publication date: 19 June 2018

Jihad Mohammad, Farzana Quoquab, Fazli Idris, Mohammed Al-Jabari, Nazimah Hussin and Raed Wishah

The purpose of this paper is to examine the relationship between Islamic work ethic (IWE) and employees’ attitude and behaviour in term of perceived organisational…

Abstract

Purpose

The purpose of this paper is to examine the relationship between Islamic work ethic (IWE) and employees’ attitude and behaviour in term of perceived organisational justice, psychological ownership (PSY), and employees’ performance in the Islamic financial institutions in Malaysia.

Design/methodology/approach

This study used a sample of 301 employees of Islamic financial institutions and employed structural equation modelling-partial least square technique in order to analyse the data.

Findings

The findings demonstrated that IWE has both direct and indirect effects on attitudinal as well as behavioural outcomes.

Practical implications

Managers who want to enhance their employees’ attitude and behaviour are strongly advised to give proper attention to the concept work ethic. Moreover, they need to conduct training programs to instil these values and to emphasise its crucial role in enhancing the effectiveness and efficiency of the organisation.

Originality/value

This study contributes to the body of knowledge on IWE by: testing its ability to predict employees’ performance, their perception of organisational justice, and their feeling of PSY, and examining the mediating effect of perceived organisational justice and PSY between IWE and employees’ performance.

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Article
Publication date: 2 November 2012

M. Muzamil Naqshbandi and Fazli Idris

This study attempts to explain the components of competitive priorities of Malaysian service firms and to find out the competitive priorities of different service…

Abstract

Purpose

This study attempts to explain the components of competitive priorities of Malaysian service firms and to find out the competitive priorities of different service industries in Malaysia, and how these competitive priorities change across “low performance” and “high performance” service industries.

Design/methodology/approach

An empirical study of 254 firms from nine different service industries is conducted to answer the objectives of this study.

Findings

Four competitive priorities are identified: cost, quality, delivery and flexibility. Six service industries namely fast food, hospital, retail store, bank, private college and accountant industries are found to be focused on quality while three industries namely hotel, auto‐repair and architect prioritized delivery. For both high performance and low performance firms, quality remained the top competitive priority followed by delivery, flexibility and cost.

Originality/value

This is the first study that identifies competitive priorities in the Malaysian service sector

Details

Business Strategy Series, vol. 13 no. 6
Type: Research Article
ISSN: 1751-5637

Keywords

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Article
Publication date: 29 August 2011

Main Naser Alolayyan, Khairul Anuar Mohd Ali and Fazli Idris

The importance of total quality management (TQM) to organizational achievement and performance has been established by many studies. Nevertheless, studies on the…

Abstract

Purpose

The importance of total quality management (TQM) to organizational achievement and performance has been established by many studies. Nevertheless, studies on the implementation of TQM and its relationship to operational flexibility have been limited, particularly in the developing countries. The purpose of this paper is to address this gap by exploring the extent of the application of TQM and its influence on operational flexibility in Jordanian hospitals.

Design/methodology/approach

The study covers both public (King Abdullah University Hospital) and private (Jordan Hospital and Medical Center) health care services. A survey was conducted using a quantitative approach where the researchers distributed 400 questionnaires to selected respondents. The response rate was 57 percent out of the total questionnaires distributed. TQM is an independent variable which consists of eight principles, namely, leadership, employee management, information analysis, training, customer focus, continuous improvement, process management, and supplier management was examined in relation to operational flexibility as a dependent variable which comprises external flexibility and internal robustness.

Findings

The findings reveal that there is a significant positive relationship between TQM and operational flexibility. The authors conclude that TQM practices significantly influence the intensity of operational flexibility in Jordanian hospitals.

Originality/value

The significant impact of TQM on operational flexibility has been argued to be positive. The value of the paper is that it points out the influence of TQM on operational flexibility in Jordanian hospitals in order to improve hospital performance and efficiency.

Details

Asian Journal on Quality, vol. 12 no. 2
Type: Research Article
ISSN: 1598-2688

Keywords

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Article
Publication date: 2 September 2013

Fazli Idris

The research aims to find and highlight the process, procedures, and practices at AirAsia that deem to fit the characteristics of simplicity and discipline in the original…

Abstract

Purpose

The research aims to find and highlight the process, procedures, and practices at AirAsia that deem to fit the characteristics of simplicity and discipline in the original model for creating value in the forms of lower operations costs, which ultimately translates into lower ticket price for Airasia's customers.

Design/methodology/approach

A case study method is used in this study. It is appropriate as; the model has not been applied to a service organization. In exploring the concept of simplicity and discipline and how they create values, at a set of the best practices and procedures utilized by AirAsia are being scrutinized. Four employees at the executive and managerial level were interviewed. The author spent approximately two hours with the senior manager of Network Management Centre as all operations fall under his jurisdiction. Besides him, this study also took information from a technical service manager and two executives. The information collected from the staff is complementary to each other, ensuring the internal validity of the method. The secondary information was taken primarily from AirAsia's website: AirAsia.com.

Findings

It is suggested that excellent practices and procedures done at Airasia characterize both concepts of simplicity and discipline, which in return help AsiaAsia in creating value for its customers. For example, the company decision to use one type of aircraft ensures its easy maintenance and training of staffs. The use of IT at the company helps the company plan the unplanned changes. The clever use of IT has enabled the control filter, as specified by Correa and Gianesi to function properly. It simplifies the booking, sales and checking-in procedures. Furthermore, the company has locked a partnership with its IT vendors for mutual benefits where AirAsia can constantly improve their system while the IT vendor learns to create innovative products according to customer requirements.

Research limitations/implications

The result does not indicate that that Airasia's operational success is due to these concepts. Rather this article suggests that the concepts of simplicity and discipline, as proven to be successfully applied to manufacturing sector, could also be potentially applied to service organizations to helps firms create value, in this company in the form of low price ticket for affordable travel.

Practical implications

Managers in a similar service industry could use the principles and practices proposed to potentially enhance its operations flexibility.

Originality/value

This research is important as for one to understand the main topics of operations flexibility in services sector.

Details

Business Strategy Series, vol. 14 no. 5/6
Type: Research Article
ISSN: 1751-5637

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Article
Publication date: 11 February 2014

Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali and Fazli Idris

The purpose of this research is to identify and validate a measurement model for assessing the quality management practices among small and medium-sized enterprises…

Abstract

Purpose

The purpose of this research is to identify and validate a measurement model for assessing the quality management practices among small and medium-sized enterprises, specifically for the food processing industry in developing countries such as Malaysia.

Design/methodology/approach

A survey was initially conducted among SMEs using a questionnaire mailed to the managing director of companies selected from the SMECorp directory. A total of 207 respondents from SMEs were used for further analysis. Two steps of analysis were undertaken to validate the measurement model of critical success factors: principal component analysis and confirmatory analysis.

Findings

Eight critical success factors of quality management practices are proposed for assessing quality management practices among SMEs in the food processing industry in Malaysia. A measurement model was then developed. PCA with Varimax rotation revealed 13 components, eight of which were retained for further analysis. First- and second-order CFAs identified the CSF measurement model along with the goodness-of-fit index. Thus, the findings also reveal the status of quality management practices among food processing SMEs in Malaysia.

Research limitations/implications

This paper is to evaluate only the CSFs; therefore, further work is needed to evaluate the relationship between CSFs and organisational performance of SMEs in the food processing industry in Malaysia.

Originality/value

There are various papers regarding the assessment of quality management, especially on TQM practices in various industries. However, few assessments of the critical success factors of quality management practices of SMEs in the food processing industry, especially in developing countries like Malaysia, have been found to date. The findings of this paper will help the industry to identify its current quality management practice to focus on improving its performance.

Details

Journal of Small Business and Enterprise Development, vol. 21 no. 1
Type: Research Article
ISSN: 1462-6004

Keywords

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Article
Publication date: 3 April 2017

Ilyana Abdullah, Wan Hasrulnizzam Wan Mahmood, Hafidz Fazli Md Fauadi, Mohd Nizam Ab Rahman and Saiful Bahri Mohamed

The purpose of this paper is to investigate the implementation of sustainable manufacturing practices in Malaysian palm oil mills (POMs) by comparing the status of their…

Abstract

Purpose

The purpose of this paper is to investigate the implementation of sustainable manufacturing practices in Malaysian palm oil mills (POMs) by comparing the status of their current achievements and the levels of priority placed on their practices.

Design/methodology/approach

A questionnaire survey was used to collect data about 20 sustainable manufacturing practices from 51 POMs located in Malaysia. A five-point Likert scale was considered for recording variations in priorities and current practices with regard to sustainable manufacturing. A Cronbach’s α reliability test and a binomial test were undertaken to assess the internal consistency and the validity of the survey data. Spearman’s ρ correlation analysis was employed to determine the linear correlation between each of the sustainability practices identified. Factor analysis was conducted to reduce the number of sustainable manufacturing practices based on factor loading and to derive a clustering of these factors.

Findings

The results showed that employees’ well-being has the highest level in terms of both priority and current achievement. However, for other sustainable manufacturing practices, there was a difference where the current achievement of these practices in the Malaysian POMs was seen to be slightly lower than the priority given to them. Strong correlation of significant value was observed between the minimization of production waste and pollution prevention practices. From factor analysis, 15 practices of high factor loading were grouped into a proactive sustainability strategy and a preventive sustainability strategy.

Research limitations/implications

The study was still relatively exploratory. Future studies could investigate the barriers to the implementation of sustainable manufacturing practices at Malaysian POMs. The sample, which consisted of 51 Malaysian POMs, represented an important sector of the Malaysian economy. Reliance on stated, rather than revealed, preferences may limit the implications of the analysis undertaken for this study, but it does represent a major step forward in understanding the past in what was a highly recommended sector for investigation due to the paucity of extant data. A more broadly based, random sample of POMs from other countries would provide a better understanding of issues related to sustainable manufacturing practices.

Practical implications

The results of this study can be used by practitioners to adjust the sustainable manufacturing practices currently applied and further studies may go on to examine the reasons and implications for discrepancies between priorities and desired sustainability goals in more detail.

Originality/value

The survey conducted about sustainable manufacturing practices amongst Malaysian POMs was focussed on the three dimensions of sustainability, namely, the economic, environmental, and social elements involved.

Details

Journal of Manufacturing Technology Management, vol. 28 no. 3
Type: Research Article
ISSN: 1741-038X

Keywords

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