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Article
Publication date: 1 October 2018

Fayaz Ahmad Lone and Ulfat Rashid Bhat

The purpose of this paper is to find out the importance of the tag “Islamic” in the title of banks. This will help to determine the future strategy of Islamic banks, while…

Abstract

Purpose

The purpose of this paper is to find out the importance of the tag “Islamic” in the title of banks. This will help to determine the future strategy of Islamic banks, while expanding to the countries where Islamic banking is seen as a religious banking and not an as an alternative approach to the conventional banking.

Design/methodology/approach

Adopting convenience sampling, a total of 596 customers of both Islamic and conventional banks were surveyed from four regions of Saudi Arabia (Makkah, Madinah, Riyadh and Dammam) using a self-structured questionnaire on a five-point Likert scale.

Findings

The results concede that Islamic banks without the tag “Islamic” and conventional banks have same customer satisfaction. There are some factors other than the tag “Islamic” which are driving customers towards Islamic banking. Those factors include physical aspects of the bank, level of satisfaction with the services, dealing and attendance by the staff and safety and security of the bank. Besides, the application of fundamental principles of Islamic banking works as a key motivation for customer satisfaction with Islamic banking.

Practical implications

Applying the tag “Islamic” is not as important as implementing the principles of Islamic banking. Islamic banks can survive and compete well even without using the “Islamic” tag if they implement the prime principles of Islamic banking and work on improving the factors highlighted by this study. This study can prove to be helpful in the expansion of Islamic banking in the countries where religious banking is not generally preferred by customers.

Originality/value

This is the first study to find out the customer satisfaction in a dual banking system (comprising of conventional banks and Islamic banks that do not use the tag “Islamic”), thereby filling the existing gap in the Islamic banking literature.

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Article
Publication date: 6 June 2016

Fayaz Ahmad Loan and Shueb Sheikh

This study aims to assess open access (OA) repositories in the field of the health and medicine (H&M) available in the Directory of the Open Access Repositories (OpenDOAR…

Abstract

Purpose

This study aims to assess open access (OA) repositories in the field of the health and medicine (H&M) available in the Directory of the Open Access Repositories (OpenDOAR) by analysing their various facets like geographical distribution, language diversity, collection size, content types, operational status, interoperability, updating policy and software used for content management.

Design/methodology/approach

To achieve the objectives of the study, the OpenDOAR was selected as a source for identifying the H&M repositories. The required data were manually collected from 1 to 30 April 2014 and analysed using various quantitative techniques to reveal the findings.

Findings

The results reveal that the OpenDOAR lists 254 repositories in the field of the H&M contributed by the 62 countries of the world, topped by the USA (15.4 per cent), followed by Japan (7.9 per cent) and the UK (7.5 per cent). The majority of the repositories are institutional (187, 73.6 per cent) in nature, having less than 5,000 items (161, 63.4 per cent) in the collection and mostly consisting of articles (76.0 per cent), theses (49.6 per cent), unpublished documents (33.1 per cent) and books (31.9 per cent). The linguistic assessment shows that the majority of the H&M repositories accept content written in English language (71.3 per cent), followed by Spanish (16.1 per cent) and Japanese (7.5 per cent). The updating policy of these repositories is not up to the mark, as only 67.0 per cent of the H&M repositories have been updated from 2008-2012, but the majority are still operational (91.7 per cent) and are compatible (67.3 per cent) with the Open Archive Initiative Protocol for Metadata Harvesting (OAI-PMH). About 30 software brands, both commercial and open source, have been used by administrators for creating these repositories and managing their content. DSpace is the most popular software used by 88 (34.7 per cent) repositories, followed by EPrints (43, 16.9 per cent) and Digital Commons (18, 7.1 per cent).

Research limitations/implications

The scope of this study is limited to the health and medical repositories listed in OpenDOAR, and hence the generalisation is to be cautioned.

Practical implications

This study is useful for library and information professionals and health and medical professionals across the globe.

Originality/value

This study is the first attempt to analyse the health and medical repositories in OA sites.

Details

The Electronic Library, vol. 34 no. 3
Type: Research Article
ISSN: 0264-0473

Keywords

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