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In the wake of COVID-19, most of the countries at present, are in a dilemma whether to extend lockdown at the cost of economy or to improve the hard-hit economy by lifting the lockdown. It is indicated by the reputed organizations and medical fraternity that corona will stay here for a longer period contrary to the earlier assumptions. Hence the purpose of this study is to suggest a strategy which balances both preventive measures and economic losses to control the pandemic.

There is a need for the identification of the critical success factors (CSFs) for developing COVID-19 preventive strategies to control the pandemic with an economy-centric approach.

The six CSFs identified are “Effective communication”, “Social distancing”, “Adopting new technology”, “Modify the rules and regulation at workplace”, “Sealing the borders of the territory” and “Strong leadership and government control”.

The study has a vital contribution to literature as no previous study has identified CSFs for developing COVID-19 preventive strategies while focusing on the economy.

Further, these identified CSFs are helpful in medium and longer-term planning which is required to rebalance and re-energize the economy following this epidemic crisis.

The study has given a model that depicts the cause and influence relationship between the key factors in the system under question. The importance of study increases many fold, as resources are limited and the outcome of the study could be used to channelize the resources effectively.

A raíz del surgimiento de COVID-19, en la actulidad la mayoría de los países se encuentran en un dilema entre extender el confinamiento a costa de la economía o mejorar la afectada economía levantando las cuarentenas. Diversas organizaciones incluyendo la comunidad médica indican que el coronavirus permanecerá por un período más largo, contrario a las suposiciones anteriores. En este contexto, es muy necesaria una estrategia que equilibre tanto las medidas preventivas como las pérdidas económicas.

Existe la necesidad de identificar los factores críticos de éxito (CSF) para desarrollar estrategias preventivas de COVID-19 para controlar la pandemia con un enfoque centrado en la economía.

Los seis CSF identificados son “Comunicación efectiva”, “Distanciamiento social”, “Adopción de nuevas tecnologías”, “Modificar las reglas y regulaciones en el lugar de trabajo”, “Sellar las fronteras del territorio” y “Liderazgo fuerte y control gubernamental”.

Este estudio tiene una contribución relevante para la literatura, ya que ningún estudio anterior ha identificado CSF para desarrollar estrategias preventivas de COVID-19 mientras se enfoca en la economía.

Además, los CSF identificados son útiles en la planificación a mediano y largo plazo que se requiere para reequilibrar y reactivar la economía después de esta crisis epidémica.

El estudio ha proporcionado un modelo que describe la relación de causa-efecto entre los factores clave del sistema analizado. La importancia del estudio se hace más evidente ya que ante recursos limitados, los resultados podría utilizarse para canalizar los recursos de manera eficaz.

Como resultado do surgimento do COVID-19, a maioria dos países está atualmente em um dilema entre estender o confinamento às custas da economia ou melhorar a economia afetada suspendendo as quarentenas. Várias organizações, incluindo a comunidade médica, indicam que o coronavírus permanecerá por um período mais longo, ao contrário das suposições anteriores. Nesse contexto, uma estratégia que equilibre medidas preventivas e perdas econômicas é muito necessária.

É necessário identificar os Fatores Críticos de Sucesso (CSF) para desenvolver estratégias preventivas ao COVID-19 para controlar a pandemia com uma abordagem centrada na economia.

Os seis CSF identificados são “Comunicação eficaz”, “Distanciamento social”, “Adoção de novas tecnologias”, “Modificar regras e regulamentos no local de trabalho”, “Selar as fronteiras do território” e “Liderança forte e controle governamental”.

Este estudo tem uma contribuição relevante para a literatura, uma vez que nenhum estudo anterior identificou a CSF para desenvolver estratégias preventivas ao COVID-19 com foco na economia.

Além disso, os CSF identificados são úteis no planejamento de médio e longo prazo necessário para reequilibrar e reativar a economia após esta crise epidêmica.

O estudo forneceu um modelo que descreve a relação causa-efeito entre os fatores-chave do sistema analisado. A importância do estudo fica mais evidente uma vez que, diante de uma situação de recursos limitados, os resultados poderiam ser usados para canalizar recursos de forma eficaz.

The purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature and experts practical experience.

A systematic literature review (SLR) was conducted, and 25 articles from 12 different countries were selected and analyzed. In addition, through a survey, 113 BPM experts were consulted in order to assist in the evaluation of critical success factors (CSFs) initially identified in the bibliography.

All CSFs identified in the literature were accepted as real critical factors according to the tacit knowledge of the experts. Thus, the factors identified in the literature and approved to a large extent by the experts can serve as a basis for organizations and professionals who want to implement BPM to know of their existence, to relate to them, to control them and thus to potentiate the success of the implementation.

The construction of the theoretical framework based on SLR on BPM is a contribution to the bibliographic database. Another contribution is the identification and synthesis of the CSFs most cited by different authors from 12 different countries and its analysis by professionals on BPM.

The article aims to critically analyze the project management developed by research laboratories of a Brazilian university in order to enhance their performance. For this, a critical analysis was performed to identify existing opportunities about the management of schedules and resources. Additionally, a software was developed to enable performance improvement.

The methodological procedures used were literature review, for a theoretical foundation, and case study conducted with semi-structured interviews, documentary research and on-site visits. Through a detailed critical analysis of the laboratories' management, it was possible to understand the activities developed and map the main difficulties observed.

A total of five plausible points of improvement were identified, namely reduced teams and accumulation of activities; team seasonality; centralized management; deviations from projects and schedule control. Based on the theoretical foundation, it has been proposed adjustments to minimize the mentioned difficulties that can greatly contribute for better management efficiency of multiple research projects. In addition, a software was structured based on the proposed improvements. The laboratories' performance was monitored for a month and significant improvements were observed.

The information presented here may be of great value to other researchers interested in enhancing research laboratory performance.

The academic literature presents several examples of project management guidelines application in different organizations; however, there are few studies about the application of them in research laboratories and how to improve their performance.

The purpose of this study is to evaluate whether the perceptions of cleanliness and organization of the point of sale, hygiene and training of those who serve the public (service) and healthiness of the products, constitute a base for the perception of the quality of food sold in the street. Studies about development of street food trade have gained relevance in academic debate because of its social and economic significance. Usually, aspects related to sanitary issues are presented, and the factors that influence consumer perception regarding quality of food consumed are less explored. This was the focus of this work. The relationships among possible predecessors – attendance, cleanliness, organization and healthiness – were tested, all acting together, influencing the variable perception of product quality. Competitive models were tested because of theoretical divergences regarding the relationship between quality and healthiness, not yet totally clear in the literature.

A quantitative survey was carried out in the city of Diadema (SP, Brazil), getting 603 respondents, with data and theoretical models analyzed by structural equation modeling.

Results indicated that organization variable is not significant regarding perception of product quality, while attendance and healthiness directly affect this perception. On the other hand, cleanliness influences perceived healthiness and this, in turn, reinforces perception of product quality.

The focus of street food traders should be on clerk cleanliness and politeness (characteristics related to the service) that end up influencing the perception that the consumer develops regarding healthiness (characteristic related to product quality).

Usually research studies on this theme include only aspects related to sanitary and safety issues, and those which focus on consumer perception of food quality cover conventional outlets such as bars and restaurants. There are few ones performed as in this study that analyze street food consumer behavior regarding his/her perception of quality, cleanliness, care received, among others.

This study investigated the contribution of artificial intelligence (AI) to the efficiency of customer service. This study contributes to services technological innovation in process management, a field not yet settled in the literature.

AI is a multidisciplinary field of research that has stood out for the technological dynamism provided to organizational products and processes. The study was carried out at an Analytical Intelligence Unit (AIU) of a Brazilian commercial bank that applies AI integrated with IBM's Watson system. The study used data content analysis, structured and supported by Atlas.ti software.

The notorious AI cognitive maturity evolution allowed 181 million interactions and 7.6 million attendances in 2020, improving services efficiency, with gains in agility, availability, accessibility, resoluteness, predictability and transshipment capacity. The chatbot service reduced the queues of call centers and relationship centers, allowing the human attendant to perform more complex attendances.

The main limitations of this study relate to the research cutout and its borders, such as the choice of participants and their areas of activity, and the choice of the unit of analysis.

The results indicated that attendance through the virtual assistant increased by more than a 1,000% from 2019 to 2020, demonstrating the bank was technologically ready to face the Covid-19 pandemic effects.

In line with the evolutionary theory of innovation, the authors concluded that technological scaling in AI allows exponential gains in customer service efficiency and business process management. They also conclude that the strategy for creating AIUs is successful, once it allows centralizing, structuring and coordinating AI projects in R&D cooperation, cognitive computing and analytics.

This paper aims to identify relevant aspects to achieve advantage of the innovative potential of a human resource information system (HRIS). The present study compared the system implementation professionals’ perception of the results expected from the system, its characteristics and how it should be implemented.

Semi-structured interviews were conducted with eight information technology specialists and ten human resource (HR) professionals from four organisations at different stages of HRIS implementation, in which two had it fully implemented and two were undergoing the implementation process. The resulting data were submitted to four sets of content analyses and then compared.

Findings suggest specificities in the perception of these professionals. Critical aspects regarding the effective adoption of HRIS were addressed, such as characteristics of the systems, implementation process and human resource management model.

The implementation of an HRIS alone does not ensure the achievement of the obtained advantages. The results of the present study provide guidelines for implementation of HRIS as innovation for a strategic management of people. These guidelines come from different knowledge areas and from different stages of implementation. These findings corroborate models of innovation diffusion and technology acceptance.

The purpose of this article is to identify the critical success factors (CSFs) of information technology (IT) projects using cloud computing. CSFs are variables that can influence the success of projects and therefore need to be identified and managed appropriately.

This is an exploratory qualitative study with 23 experts in cloud computing projects through semi-structured interviews. The data was analyzed using content analysis.

The results present a list of CSFs for projects in a cloud computing environment. The study demonstrated that the CSF with greater relevance to cloud projects is the team’s technical capacity, followed by the support of senior management and the team’s soft skills. In addition, results demonstrated that contract item management is a limiting factor for cloud projects.

The sample comprised only Brazilian experts, so it may not represent the same scenario as in other locations. The CSF ratio for cloud computing projects may vary depending on the company’s maturity in projects of this nature.

The CSF relationship can guide managers in properly conducting cloud computing projects, contributing to minimizing the risks and challenges that may interfere with the project.

The relationship of the CSFs in cloud computing projects proposed fills a gap in studies specifically related to this context and tries to minimize project managers’ stress.

Contract items for the cloud context are added to the CSF literature in IT projects, which have not been addressed so far.

This study aims to propose and test a research framework for analyzing the relationship between new product development (NPD) best practices and performance in companies that belong to innovative industries in Brazil.

A quantitative survey was conducted, involving several industries, including agricultural machinery, automotive and pharmaceutical. Data was analyzed through multiple linear regression.

Among the best practices investigated, the main results show that “innovative culture” and “project climate” are factors that significantly affect the performance of the NPD.

The choice of best practices can be considered a major limitation of this study, as this is a dynamic concept depending on a continuous analysis that must take into account the economic and technological environment.

This study highlights a relationship between an innovative culture and performance. Some practices may be adopted to address an innovative culture, such as stimulating employee creativity, acceptance and partnership with external actors for the joint development of technologies and employee involvement with NPD.

The findings expand the debate on best practices in NPD and innovation management by presenting results on the topic in an emerging country, in this case, Brazil.

This study aimed to investigate the effects of internal stickiness (IS) on the success of projects through the perception of managers involved in projects.

This study collected 253 valid responses from project managers, using a validated IS scale and project success scale. The results were analyzed using nonparametric correlation due to the nature of the data.

The dimensions of success are interrelated, and IS, considering the barriers to knowledge transfer, is negatively related to all of these dimensions. This confirms the importance of the behavior of the individual and the team, rather than only formal processes to avoid IS and positively impact the success of projects.

The tacit and behavioral component of knowledge management needs to be further explored in practice. Project management activities need to pay greater attention to knowledge development, knowledge transfer and learning between those involved in the project and within a company.

The study provides a better understanding of knowledge transfer barriers, represented by the IS construct, to the success of projects. The success of projects depends on the relationship with teams that include members of organizational sectors not related to the existence of permanent project management teams. The relationship contributes to the successful transfer of knowledge between the recipient and the source of knowledge according to the recipient's needs.