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1 – 10 of 443This paper aims to analyse the key Faro notions of “heritage community” and “democratic participation” as defined in the Faro Convention, and how they challenge core notions of…
Abstract
Purpose
This paper aims to analyse the key Faro notions of “heritage community” and “democratic participation” as defined in the Faro Convention, and how they challenge core notions of authority and expertise in the discipline and professional practice of cultural heritage.
Design/methodology/approach
This paper examines notions of “heritage community” and “democratic participation” as they are framed in the Faro Convention, and it briefly introduces two cases (Finland and Marseille) to explore their application. It then focusses on the implications of these two notions for heritage administration (expertise) in terms of citizen agency, co-creation of knowledge and forms of decision-making processes.
Findings
The Faro Convention favours an innovative approach to social, politic and economic problems using cultural heritage. To accomplish this, it empowers citizens as actors in developing heritage-based approaches. This model transforms heritage into a means for achieving socioeconomic goals and attributes to the public the ability to undertake heritage initiatives, leaving the administration and expert bodies as mediators in this process. To bring about this shift, Faro institutes the notion of “heritage communities” and fosters participative governance. However, how heritage communities practise participation may follow different paths and result in different experiences due to local and national political circumstances.
Originality/value
The Faro Convention opens up a window by framing cultural heritage within the realm of social and democratic instrumentality, above and beyond the heritage per se. But it also poses some questions regarding the rationale of heritage management (authority in governability), at least as understood traditionally under official heritage management discourses.
João Viseu, Patrícia Pinto, Sérgio da Borralha and Saúl Neves de Jesus
This study aims to follow the Job Demands-Resources model to understand how: job resources (organisational health and organisational support) were related to work engagement…
Abstract
Purpose
This study aims to follow the Job Demands-Resources model to understand how: job resources (organisational health and organisational support) were related to work engagement through intrinsic motivation (personal resource); and intrinsic motivation was associated with job satisfaction through work engagement.
Design/methodology/approach
Data were collected from 504 workers (50% women and 50% men; M = 39.48 years old, SD = 11.98) at four- and five-star hotels from the Algarve, Portugal. Through structural equation modelling, using the maximum likelihood estimation method, nine research hypotheses were tested.
Findings
Results indicated that intrinsic motivation mediated the relationship between organisational health and work engagement. Work engagement mediated the association between intrinsic motivation and job satisfaction.
Practical implications
Hotel managers must promote a supportive work environment and demonstrate openness to receiving suggestions from employees. Employees should also be informed about their hotel’s business model and operation. At the task design level, challenging and stimulating tasks should be created and job rotation policies should be implemented to foster work motivation. Also, managers must recruit employees that present positive emotions, proactivity and stress and time management skills.
Originality/value
This study considered the role of organisational health as a job resource, a new concept in hospitality. The selected personal resource, intrinsic motivation, is different from positive psychological capital, the typical resource used in hospitality studies.
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Gabriela Gonçalves, Marta Reis, Cátia Sousa, Joana Santos, Alejandro Orgambídez-Ramos and Peter Scott
Negotiating effectively in multicultural contexts or others is not only a very important skill for all organizational elements but also crucial to inter-organizational relations…
Abstract
Purpose
Negotiating effectively in multicultural contexts or others is not only a very important skill for all organizational elements but also crucial to inter-organizational relations (Adler, 2008). If defined as a process that occurs when one party feels adversely affected by another (De Dreu, 1997). Conflict management styles can be analyzed as a function of personality variables. In this respect, cultural intelligence and self-monitoring appear to be relevant variables, as they are characterized by the demonstration of flexibility and interest in elements that are present in conflict management styles. This study aimed to evaluate the extent to which variables such as cultural intelligence and self-monitoring can positively influence the ability to solve interpersonal conflicts more effectively.
Design/methodology/approach
This study, with a sample of 399 individuals, aimed to test a model that explores how cultural intelligence and self-monitoring are related as predictor variables in the styles of conflict resolution.
Findings
It was observed that cultural intelligence presents itself as a reasonable predictor of conflict management styles, whereas self-monitoring appeared as a dispositional and controversial measure in relation to those styles. Self-monitoring exhibited itself as an important predictor of conflict management, but on the other hand, it had an influence on the choice of the dominating style in conflict situations.
Practical implications
Understanding the predictors of conflict management style and, in particular, realizing the extent to which cultural intelligence promotes a more effective conflict management style can help in the development of selection processes and skill training programs. The development of these multicultural skills will contribute to individual, social and organizational well-being.
Originality/value
This study contributes to the literature of individual differences and conflict management, demonstrating that some individual differences that predict the styles of conflict management can lead to a certain ambiguity in understanding the behaviour that an individual may adopt in situations of conflict.
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Ken Young, Stephen Kirk and Richard Piggin
The ability of portable inspection arms for inspection and redesign of body in white assembly tooling is evaluated. Issues of data exchange between the systems used including the…
Abstract
The ability of portable inspection arms for inspection and redesign of body in white assembly tooling is evaluated. Issues of data exchange between the systems used including the accuracy and usability of the data are discussed. Data generated are used to directly produce modified location blocks using selective laser sintering. This offers a rapid route for tooling modifications and has proved to be a robust solution despite initial doubts. Other uses of inspection arms are also discussed.
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Danielle Pimentel de Oliveira and María Dolores Pitarch-Garrido
A synthetic indicator (SI) is developed to measure the sustainability of tourist destinations according to four proposed dimensions of sustainable development: social, economic…
Abstract
Purpose
A synthetic indicator (SI) is developed to measure the sustainability of tourist destinations according to four proposed dimensions of sustainable development: social, economic, environmental and political. Its purpose is to determine the most appropriate indicators for each type of tourist destination, i.e. which variables should be considered in each territory according to its typology (environmental, social, economic and tourism). To test the usefulness and employability of the SI, it has been applied in the Algarve (Portugal). Three destinations were analysed in this region: Albufeira, Faro and Lagos, all three good examples of the well-known sun and beach tourism model.
Design/methodology/approach
The SI is the result of a system of indicators. To reach the final result, a multi-criteria calculation has been used in which the most important variables that fit the territorial reality analysed have been included, based on an exhaustive analysis of more than 2,000 indicators proposed by various scientific studies and international organisations such as the United Nations World Tourism Organization. The results of this analysis have been weighted according to the opinion of the population. A survey of more than 1,800 questionnaires was carried out in tourist destinations with high seasonality and dependence on tourism in the Algarve, Portugal. Finally, the SI has been aligned with the Sustainable Development Goals (SDGs).
Findings
The level of sustainability and the level of social concern regarding tourism activity were defined. In the Algarve, tourism is transforming the landscape and the local economy, and overcrowding is perceived as an economic activity that negatively affects sustainability. The concerns of the resident population about the impacts of tourism have served to identify priority strategies to improve the level of sustainability of the destinations. The three territories analysed present different problems and therefore require different strategies for action, mainly of a local public nature. The final result indicates the level of sustainability of the destination, which allows specific actions for improvement in the short, medium and long term to be generated.
Practical implications
The results made it possible to develop lines of action aimed at improving the sustainable management of each tourist destination analysed. Involving the local population allows the residents of the destination to be part of tourism policies, assuming a bottom-up strategy. This research provides answers to destinations seeking to implement sustainable tourism, offering tourism sector managers tools for correct decision-making.
Originality/value
This research presents a SI based on a system of indicators adjusted to the needs of the territory to be analysed, takes into account the opinion of the local population as a weighting factor and is in line with the 17 SDGs.
目的
本文根据为可持续发展提出的四个方面:社会、经济、环境和政治, 开发了一个综合指标(SI)来衡量旅游目的地的可持续性。其目的是为每一类旅游目的地确定最合适的指标, 即根据每个地区的类型 (环境、社会、经济和旅游), 应考虑哪些变量。为了测试IS的有用性和可用性, 它被应用于阿尔加维 (葡萄牙) 。在这个地区, 有三个目的地。阿尔布费拉 (Albufeira)、法鲁 (Faro) 和拉各斯 (Lagos), 这三个地方都是著名的阳光和海滩旅游模式的例子。
方法
SI 是一个指标体系的结果。为了得出最终结果, 我们采用了多标准计算, 在对各种科学研究和国际组织(如世贸组织)提出的两千多个指标进行详尽分析的基础上, 将符合所分析的领土现实的最重要变量纳入其中。这一分析的结果已经根据民众的意见进行了加权处理。在葡萄牙阿尔加维(Algarve)季节性强且依赖旅游业的旅游目的地进行了1800多份问卷调查。最后, SI与可持续发展目标保持一致。
结果
本文定义了可持续发展水平和社会对旅游活动的关注程度。在阿尔加维, 旅游业正在改变景观和当地经济, 过度拥挤被认为是一种对可持续性产生负面影响的经济活动。居民对旅游业影响的关注有助于确定优先战略, 以提高目的地的可持续性水平。所分析的三个地区出现了不同的问题, 主要是地方公共属性方面的, 因此需要不同的行动策略。最终的结果表明了目的地的可持续发展水平, 并为短期、中期和长期的具体改进行动提供依据。
实际影响
这些结果帮助我们制定行动方针, 以改善所分析的每个旅游目的地的可持续管理。让当地居民参与进来这一种自下而上的战略, 可以让目的地的居民成为旅游政策的一部分。这项研究为寻求实施可持续旅游的目的地提供了答案, 为旅游管理者提供了正确决策的工具。
原创性/价值
这项研究提出了一个合成指标, 其基础是根据要分析的区域的需要而调整指标系统, 考虑到当地居民的意见作为加权因素, 并且与17项可持续发展目标一致。
Objetivo
Se desarrolla un indicador sintético (IS) para medir la sostenibilidad de los destinos turísticos según las cuatro dimensiones propuestas para el desarrollo sostenible: social, económica, medioambiental y política. Su objetivo es determinar los indicadores más adecuados para cada tipo de destino turístico, es decir, qué variables deben considerarse en cada territorio según su tipología (ambiental, social, económica y turística). Para comprobar la utilidad y empleabilidad del IS, se ha aplicado en el Algarve (Portugal). En esta región se analizaron tres destinos: Albufeira, Faro y Lagos, los tres buenos ejemplos del conocido modelo de turismo de sol y playa.
Metodología
El IS es el resultado de un sistema de indicadores. Para llegar al resultado final se ha utilizado un cálculo multicriterio en el que se han incluido las variables más importantes que se ajustan a la realidad territorial analizada, a partir de un análisis exhaustivo de más de dos mil indicadores propuestos por diversos estudios científicos y organismos internacionales como la OMC. Los resultados de este análisis se han ponderado según la opinión de la población. Se ha realizado una encuesta de más de 1.800 cuestionarios en destinos turísticos con alta estacionalidad y dependencia del turismo en el Algarve – Portugal. Por último, el IS se ha alineado con los Objetivos de Desarrollo Sostenible.
Resultados
Se definió el nivel de sostenibilidad y el nivel de preocupación social respecto a la actividad turística. En el Algarve, el turismo está transformando el paisaje y la economía local, y la masificación se percibe como una actividad económica que afecta negativamente a la sostenibilidad. La preocupación de la población residente por los impactos del turismo ha servido para identificar las estrategias prioritarias para mejorar el nivel de sostenibilidad de los destinos. Los tres territorios analizados presentan problemas diferentes y, por tanto, requieren estrategias de actuación distintas, principalmente de carácter público local. El resultado final indica el nivel de sostenibilidad del destino, lo que permite generar acciones específicas de mejora a corto, medio y largo plazo.
Implicaciones practices
Los resultados permitieron desarrollar líneas de actuación dirigidas a mejorar la gestión sostenible de cada destino turístico analizado. Involucrar a la población local permite que los residentes del destino formen parte de las políticas turísticas, asumiendo una estrategia ascendente. Esta investigación aporta respuestas a los destinos que buscan implementar un turismo sostenible, ofreciendo a los gestores del sector turístico herramientas para una correcta toma de decisiones.
Originalidad/valor
sta investigación presenta un indicador sintético basado en un sistema de indicadores ajustado a las necesidades del territorio a analizar, tiene en cuenta la opinión de la población local como factor de ponderación y se ajusta a los 17 ODS.
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Jorge Ramos, Patrícia Pinto, Pedro Pintassilgo, Anabela Resende and Luís Cancela da Fonseca
There is an increasing interest in visiting protected areas in the Algarve (Portugal). Tourists are interested in contact with nature activities. However, protected areas are…
Abstract
Purpose
There is an increasing interest in visiting protected areas in the Algarve (Portugal). Tourists are interested in contact with nature activities. However, protected areas are quite sensitive to human pressure and are limited in their carrying capacity. The purpose of this study is to fill a literature gap concerning which features attract tourists who visit saltpans via a pedestrian tour and what sort of pressure they inflict on waterbirds’ behaviour.
Design/methodology/approach
The tour consists of a predefined path with interpretive boards and guides who provide explanations to visitors. This study is threefold: to find out if waterbirds are disturbed by the presence of tourists, if tourists prefer to learn more about saltpans instead of finding waterbirds and if tourists have any preferred waterbird species. The methods used are direct observations with binoculars of the saltpan area and a short questionnaire. With the data collected, three hypotheses are tested.
Findings
The results show that the occurrence of waterbirds does not vary according to the presence or absence of tourist visits, tourists prefer visiting saltpans rather than watching waterbirds and there is some waterbird species preference.
Practical implications
Few people can visit the saltpan while keeping disturbance of both waterbirds and workers to a minimum. This study gives insights into sustainable ecotourism practices and how to articulate them with saltpan works.
Originality/value
The value of this study can be demonstrated by the interconnection between traditional salt production, waterbirds’ habitat, visitors’ interest and their interaction.
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Sofia Vicente, Laura Inês Ferreira, Antonia María Jiménez-Ros, Cláudia Carmo and Luís Janeiro
This study aims to investigate whether the influence of group cohesion on the outcomes depended on the levels of the therapeutic alliance.
Abstract
Purpose
This study aims to investigate whether the influence of group cohesion on the outcomes depended on the levels of the therapeutic alliance.
Design/methodology/approach
Sixteen individuals with a substance use disorder who were undergoing treatment in a therapeutic community responded to therapeutic alliance, group cohesion, craving and outcomes measures after every therapeutic small group session for a period of six weeks. Data analysis was performed using hierarchical linear modeling.
Findings
Results indicate that the effect of group cohesion is stronger when there is a high therapeutic alliance between resident and therapist.
Originality/value
Even on group interventions, to enhance group cohesion effects on outcomes, therapists must foster higher therapeutic alliance levels. The findings point out the importance of studying the effect of common factors on outcomes.
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