Search results

The purpose of this paper is to examine the consistency over time of customer attitude towards country-of-origin in a transitional economy.

A single cross-sectional study in Uzbekistan was carried out, with n=527, consisting of 374 street and 153 online surveys, replicating a study carried out 20 years earlier.

Whilst consumers still perceive products from advanced countries to have higher quality, quality perception in relation to country-of-origin information is dynamic and transitional countries can improve the perception of consumers towards their national brands.

This study was carried out in Tashkent, the capital of Uzbekistan, the most populous of the Central Asian republics. Researchers may wish to extend it by examining COO effects in other transitional economies, and additionally to examine the effect of country-of-brand origin.

Customer perceptions and attitudes take a long-time to evolve. This cross-sectional study showed that the COO perception of China has improved significantly and the perception towards the products produced locally in Uzbekistan has also slightly improved across all categories. Strong brands can contribute to the image of the country. Transition countries need to take appropriate marketing actions to cultivate positive perception through innovation and branding.

Prior research has been extended by adding new product categories such as mobile phones, computers, washing machines and air conditioners. This research shows that government officials and exporters in developing countries should prioritise strengthening their country’s image to help domestic marketers export and attract foreign investors. The authors provide insights for marketers to understand the impact of product country-of-origin on customer purchase intention and its antecedents in transitional economies, such as Uzbekistan.

The purpose of this paper is to test the effectiveness of the mere integration of social network applications to provide a signal concerning the “trustworthiness” of an unfamiliar e‐vendor in order to enhance subsequent purchase intentions.

To investigate the impact of web communities on consumers' initial trust beliefs (i.e. ability, benevolence and integrity), a 2×3 between‐subjects full factorial online experiment was carried out, using a fictitious web site for a gift gadgets selling company, manipulating it for inclusion or exclusion of a “social networking site”, and for inclusion or exclusion of “a corporate blog (text only blog, photo and text blog, or no blog)”. Data were obtained from 226 online shoppers.

Although the authors could not reveal any effects of the integration of social network applications on “ability” beliefs, it was possible to demonstrate their capacity to “signal” “benevolence” and “integrity”, which in turn have a significant impact on purchase intentions. Unfamiliar e‐retailers may foster perceptions of “integrity” by utilizing text‐blogs into their web sites, but they should avoid embedding facial photos of shop representatives in the blog. If e‐retailers want to make use of “a corporate blog with facial photo”, it is recommended to combine it with the integration of a social networking site such as Facebook in order to boost perceptions of “benevolence”.

The simple integration of “social network applications” can affect “initial trust beliefs” towards unfamiliar e‐tailers and subsequent “purchase intentions”, but it appears essential to utilize just the right cue combination in order to obtain the desired effect. The effectiveness of integrating a social network application may vary according to the type and may affect different trust beliefs (benevolence, integrity).

An important issue in e‐commerce remains how trust is developed between consumers and e‐retailers. This paper investigates the use of different web communities and the influence of their integration in the commercial web site on consumers' initial trust beliefs in the online environment. The findings will help business managers to understand how social media should be used to lead to optimal results.