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Article
Publication date: 20 August 2010

Jung‐Hwan Kim and Chungho Kim

The purpose of this paper is to compare the e‐service quality perceptions of US and South Korean consumers in relation to overall e‐service quality, e‐satisfaction, and…

2454

Abstract

Purpose

The purpose of this paper is to compare the e‐service quality perceptions of US and South Korean consumers in relation to overall e‐service quality, e‐satisfaction, and e‐loyalty to understand geographic and cultural differences in relation to the international expansion of e‐business.

Design/methodology/approach

The data for the study were collected from college‐age internet users in the USA and Korea. A total of 361 questionnaires were deemed as usable for data analysis. Regression analyses were used to test the conceptual model.

Findings

Privacy and efficiency significantly affected overall e‐service quality and e‐satisfaction for respondents in both Korea and the USA. As for Korean respondents, system availability and fulfillment were significant factors that affected overall e‐satisfaction. The relationships among overall e‐service quality, e‐satisfaction, and e‐loyalty were positively significant between the two countries.

Practical implications

Using two sets of data from the USA and Korea, the paper examined important e‐service quality dimensions in producing overall e‐service quality and e‐satisfaction which in turn influence e‐loyalty based on respondents' actual shopping experience. The dimensions identified in the study are based on a full assessment of an e‐service experience. Global e‐retailers can use the dimensions identified by the paper to better assess their service performance on an international level.

Originality/value

The paper is unique in that it is one of the first cross‐cultural examinations of how consumers in two different countries perceived e‐service quality using e‐SQ scale developed by Parasuraman et al.

Details

Journal of Research in Interactive Marketing, vol. 4 no. 3
Type: Research Article
ISSN: 2040-7122

Keywords

Content available
Article
Publication date: 16 October 2020

Xiaoyu Yang, Zhigeng Fang, Xiaochuan Li, Yingjie Yang and David Mba

Online health monitoring of large complex equipment has become a trend in the field of equipment diagnostics and prognostics due to the rapid development of sensing and…

Abstract

Purpose

Online health monitoring of large complex equipment has become a trend in the field of equipment diagnostics and prognostics due to the rapid development of sensing and computing technologies. The purpose of this paper is to construct a more accurate and stable grey model based on similar information fusion to predict the real-time remaining useful life (RUL) of aircraft engines.

Design/methodology/approach

First, a referential database is created by applying multiple linear regressions on historical samples. Then similarity matching is conducted between the monitored engine and historical samples. After that, an information fusion grey model is applied to predict the future degradation trajectory of the monitored engine considering the latest trend of monitored sensory data and long-term trends of several similar referential samples, and the real-time RUL is obtained correspondingly.

Findings

The results of comparative analysis reveal that the proposed model, which is called similarity-based information fusion grey model (SIFGM), could provide better RUL prediction from the early degradation stage. Furthermore, SIFGM is still able to predict system failures relatively accurately when only partial information of the referential samples is available, making the method a viable choice when the historical whole life cycle data are scarce.

Research limitations/implications

The prediction of SIFGM method is based on a single monotonically changing health indicator (HI) synthesized from monitoring sensory signals, which is assumed to be highly relevant to the degradation processes of the engine.

Practical implications

The SIFGM can be used to predict the degradation trajectories and RULs of those online condition monitoring systems with similar irreversible degradation behaviors before failure occurs, such as aircraft engines and centrifugal pumps.

Originality/value

This paper introduces the similarity information into traditional GM(1,1) model to make it more suitable for long-term RUL prediction and also provide a solution of similarity-based RUL prediction with limited historical whole life cycle data.

Details

Grey Systems: Theory and Application, vol. 11 no. 3
Type: Research Article
ISSN: 2043-9377

Keywords

Article
Publication date: 21 December 2021

Xiao-xiao Liu, Hui-hui Liu, Guo-liang Yang and Jiao-feng Pan

The high-quality development of the real estate industry is crucial to the transformation of China's economy. However, few studies apply the productivity to explore the…

Abstract

Purpose

The high-quality development of the real estate industry is crucial to the transformation of China's economy. However, few studies apply the productivity to explore the development path of the real estate industry in China. To fill this gap, this study mainly investigates the total factor productivity (TFP) of the real estate industry of 30 sample provinces in mainland China from 2007 to 2016.

Design/methodology/approach

The Malmquist index is applied to estimate the productivity (i.e. TFP) of the real estate industry, based on the data envelopment analysis (DEA). Then, the truncated tobit regression analysis explores the external influencing factors on the TFP of the real estate industry.

Findings

Through empirical analysis, it is found that the high-quality development of the real estate industry depends on the technological innovation by the real estate enterprises and the targeted policies by the provincial government. Moreover, the development of the real estate industry has a positive correlation with the growth of China's economy but a negative correlation with the development of other industries.

Practical implications

TFP mainly reveals the development status of the provincial real estate industry and identifies the driving force for exploring the high-quality development mode of the real estate sector. Furthermore, the fluctuation rule of TFP can be applied to predict the development trend of the real estate industry in the future.

Originality/value

As an application, this study measures the TFP of the Chinese real estate industry in different provinces and periods. The results have meaningful policy implications for policymakers regulating the real estate industry.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 3 October 2016

Yi-Fang Yang and Yahn-Shir Chen

The purpose of this paper is to examine the direct and interactive effects of audit service quality and audit market concentration on performance of public accounting…

Abstract

Purpose

The purpose of this paper is to examine the direct and interactive effects of audit service quality and audit market concentration on performance of public accounting firms in Taiwan.

Design/methodology/approach

Empirical data of this study come from registered public accounting firms in Taiwan, an industrial data. From the perspective of industrial economics and based on the structure-conduct-performance paradigm (Cowling and Waterson, 1976), this study use OLS to test the linear regression equation.

Findings

Empirical results indicate that both audit service quality and audit market concentration have positive effects on performance. The interaction terms between audit service quality and audit market concentration are positively related to performance.

Practical implications

This documents that human capital is the core resource in public accounting firms which could enhance performance through higher audit service quality under intense market competition. Specifically, facing increasingly competitive audit market, public accounting firms response to the hostile situation by employing auditors with higher educational level, more work experience, with professional licenses, and taking more continuing professional education.

Originality/value

Few previous researches consider the effects of either market concentration or audit service quality on firm performance. This study simultaneously examines the relation among audit service quality, audit market concentration, and performance of public accounting firms. With the results, this study contributes knowledge to human resource and quality management-related literatures.

Details

International Journal of Quality & Reliability Management, vol. 33 no. 9
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 3 June 2021

Fang Yang, Pingqing Liu and Shuang Xu

Drawing upon organizational support theory and family-like exchange perspective, this paper aims to investigate whether mentoring influences protégés’ work engagement, and…

Abstract

Purpose

Drawing upon organizational support theory and family-like exchange perspective, this paper aims to investigate whether mentoring influences protégés’ work engagement, and the roles of perceived organizational support (POS) and family-like employee-organization relationship (FEOR) between mentoring and protégés’ work engagement.

Design/methodology/approach

Matched data were collected from 290 protégés and their mentors in two large state-owned enterprises in Northwest China. Multiple regression analyses and bootstrapping methods were used to test the hypotheses.

Findings

The results show that mentoring is positively related to protégés’ work engagement, and POS and FEOR play multiple mediation roles in the relationship between mentoring and protégés’ work engagement.

Research limitations/implications

The primary contribution of this study is exploring the impact of mentoring on protégés’ work engagement. Additionally, this study uses organizational support and family-like exchange perspective to understand how mentoring influences protégés’ work engagement.

Originality/value

Despite a few studies examining the effect of mentoring on protégés’ work engagement, but focusing excessively on organizational socialization and social exchange, as such, limited attention has been given to the role of emotions. This is, to the best of the authors’ knowledge, the first study to investigate the effect of emotional factors (including POS and FEOR) on the relationship between mentoring and protégés’ work engagement in Chinese organizational culture.

Details

Chinese Management Studies, vol. 16 no. 1
Type: Research Article
ISSN: 1750-614X

Keywords

Article
Publication date: 27 March 2020

Yu hui Fan, Pan pan Liu, Bo Shen, Kejian Ma, Bang Wu, Tianhong Zheng and Fang Yang

The reinforced concrete open-web sandwich slab is composed of upper rib, lower rib, surface plate and shear key and was applied to long-span structure crossing at 18–30 m…

Abstract

Purpose

The reinforced concrete open-web sandwich slab is composed of upper rib, lower rib, surface plate and shear key and was applied to long-span structure crossing at 18–30 m. The shear-bearing capacity of shear key, having vital effects on the slab’s bearing capacity, is analysed to present its calculation formula used for the engineering application of the slab.

Design/methodology/approach

The shear-bearing capacity of shear key is analysed by the strut-and-tie model and the benchmark model established by the finite element method. Furthermore, the design formula of its shear capacity is given by the parametric analysis of FEM to adjust the result of the strut-and-tie model, using multivariate linear regression analysis of these parameters.

Findings

The calculation result of the benchmark model is compared with those of the strut-and-tie model and the standard formula, which indicates that the result of the strut-and-tie model is closer to that of the benchmark model than that of the standard formula. Moreover, the parametric analysis of the finite element model indicates that the volume–stirrup ratio of the shear key and the compression strength of the concrete have lesser effect on the shear capacity compared with the longitudinal reinforcement ratio and the shear-to-span ratio of the shear key and the relative section height of the rib.

Originality/value

The shear capacity of the shear key is provided in the paper by combining the finite element method and the strut-and-tie model, which is different from the calculation of the shear key in local codes and Chinese code, based on the theory of short corbel and the experiment of member. Furthermore, the formula of the shear capacity could be employed in the design and construction of the RC open-web sandwich slab, mainly used in the public and industrial multi-story building with long span to save the dwindling land resource currently.

Details

International Journal of Structural Integrity, vol. 12 no. 2
Type: Research Article
ISSN: 1757-9864

Keywords

Article
Publication date: 18 September 2009

Myria Ioannou and Judy Zolkiewski

The intangible nature of banking services enables financial institutions to deliver them through electronic channels. In addition, the interactive and continuous nature of…

1322

Abstract

Purpose

The intangible nature of banking services enables financial institutions to deliver them through electronic channels. In addition, the interactive and continuous nature of banking services is conducive to relationship development. It would, therefore, be beneficial for the dyad to build exchange relationships online. This exploratory research investigates the effect of e‐banking on the development of retail relationships in Cyprus.

Design/methodology/approach

The perspective of both sides of the dyad is incorporated through face‐to‐face in‐depth interviews. The empirical base used is the Cypriot retail banking sector.

Findings

The findings suggest that in the specific context, e‐banking has a significant impact on relationship development, especially at the first stages of the developmental process, but it cannot substitute the other delivery channels.

Research limitations/implications

In view of the contextuality of exchange relationships, it is recognised that the results may be context‐specific and as such, future research should investigate the impact of online delivery systems in alternative cultures and service settings.

Practical implications

The findings create a number of managerial implications, including the need for banks to invest both in e‐platforms and in the development of their employees, as well as the need to systematically appraise customer relationships.

Originality/value

The paper is of value to both academics and practitioners as it addresses the pressing need to investigate exchange relationships using a processual perspective and offers insights into the developmental process of Cypriot retail bank‐client relationships.

Details

EuroMed Journal of Business, vol. 4 no. 3
Type: Research Article
ISSN: 1450-2194

Keywords

Article
Publication date: 29 March 2022

Yahn-Shir Chen, Enny Susilowati Mardjono and Yi-Fang Yang

To maintain auditor independence, Section 201 of the Sarbanes–Oxley Act of 2002 (SOX) imposes restrictions on audit firms in rendering management advisory services (MASs…

Abstract

Purpose

To maintain auditor independence, Section 201 of the Sarbanes–Oxley Act of 2002 (SOX) imposes restrictions on audit firms in rendering management advisory services (MASs) to audit clients. Responding to the requirement, audit firms establish a strategic alliance with consulting companies to expand their scope of services to alleviate the impairment of auditor independence. Taiwan follows the spirit of SOX in related laws and regulations. To investigate the effects of SOX on Taiwanese auditing industry, this study aims to examine the relationship between MASs and operating performance of audit firms.

Design/methodology/approach

This study obtains empirical data from the 1989–2017 Survey Report of Audit Firms in Taiwan, published by the Financial Supervisory Commission (FSC). FSC administers the survey across all registered audit firms annually to collect business information on the auditing industry for macro-economic analysis and industrial policy development. The authors group audit firms into three categories: national, regional and local firms. Based on the structure-conduct-performance (S-C-P) theoretical framework, this study establishes the following cross-sectional regression equation to test the authors’ hypotheses.

Findings

Main results indicate that national firms have better post-SOX firm and alliance performance. Both firm and alliance MASs contribute more to the performance of national firms after SOX.

Practical implications

This study claims that national firms establish alliance with consulting companies for resource sharing but regional and local firms for tax-saving.

Originality/value

Consistent with the economic theory of regulation and resource-based theory, SOX matters in Taiwan.

Details

Managerial Auditing Journal, vol. 37 no. 5
Type: Research Article
ISSN: 0268-6902

Keywords

Article
Publication date: 4 September 2017

Jia-Lang Seng and Hsiao-Fang Yang

The purpose of this study is to develop the dictionary with grammar and multiword structure has to be used in conjunction with sentiment analysis to investigate the…

1297

Abstract

Purpose

The purpose of this study is to develop the dictionary with grammar and multiword structure has to be used in conjunction with sentiment analysis to investigate the relationship between financial news and stock market volatility.

Design/methodology/approach

An algorithm has been developed for calculating the sentiment orientation and score of data with added information, and the results of calculation have been integrated to construct an empirical model for calculating stock market volatility.

Findings

The experimental results reveal a statistically significant relationship between financial news and stock market volatility. Moreover, positive (negative) news is found to be positively (negatively) correlated with positive stock returns, and the score of added information of the news is positively correlated with stock returns. Model verification and stock market volatility predictions are verified over four time periods (monthly, quarterly, semiannually and annually). The results show that the prediction accuracy of the models approaches 66% and stock market volatility with a particular trend-predicting effect in specific periods by using moving window evaluation.

Research limitations/implications

Only one news source is used and the research period is only two years; thus, future studies should incorporate several data sources and use a longer period to conduct a more in-depth analysis.

Practical implications

Understanding trends in stock market volatility can decrease risk and increase profit from investment. Therefore, individuals or businesses can feasibly engage in investment activities for profit by understanding volatility trends in capital markets.

Originality/value

The ability to exploit textual information could potentially increase the quality of the data. Few scholars have applied sentiment analysis in investigating interdisciplinary topics that cover information management technology, accounting and finance. Furthermore, few studies have provided support for structured and unstructured data. In this paper, the efficiency of providing the algorithm, the model and the trend in stock market volatility has been demonstrated.

Details

Kybernetes, vol. 46 no. 8
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 5 February 2018

Mengru Tu, Ming K. Lim and Ming-Fang Yang

The purpose of this paper is threefold: to present internet of things (IoT)-based cyber-physical system (CPS) architecture framework to facilitate the integration of IoT…

3091

Abstract

Purpose

The purpose of this paper is threefold: to present internet of things (IoT)-based cyber-physical system (CPS) architecture framework to facilitate the integration of IoT and CPS; to implement an IoT-based CPS prototype based on the architecture framework for a PL application scenario of in a case study; and to devise evaluation methods and conduct experimental evaluations on an IoT-based CPS prototype.

Design/methodology/approach

The design research method, case study, emulation experiment method, and cost-benefit analysis are applied in this research. An IoT-based CPS architecture framework is proposed, and followed by the development of prototype system and testbed platform. Then, the emulation and experimental evaluation of IoT-based CPS are conducted on the testbed, and the experimental results are analyzed.

Findings

The emulation experiment results show that the proposed IoT-based CPS outperforms current barcode-based system regarding labor cost, efficiency, and operational adaptiveness. The evaluation of the IoT-based CPS prototype indicates significant improvements in PL tasks and reduced part inventory under a dynamic changing shop-floor environment.

Practical implications

The case study shows that the proposed architecture framework and prototype system can be applied to many discrete manufacturing industries, such as automobile, airplane, bicycle, home appliance, and electronics.

Originality/value

The proposed IoT-based CPS is among the first to address the need to integrate IoT and CPS for PL applications, and to conduct experimental evaluations and cost-benefit analysis of adopting IoT-based CPS for PL. This paper also contributes to the IoT research by using diverse research methods to offer broader insights into understanding IoT and CPS.

Details

Industrial Management & Data Systems, vol. 118 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

1 – 10 of over 4000