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Article

Gabriella Arcese, Marco Valeri, Stefano Poponi and Grazia Chiara Elmo

The aim of this paper is to verify whether, in the tourism sector, the “family business model” is an important development opportunity and, in particular, if it is an…

Abstract

Purpose

The aim of this paper is to verify whether, in the tourism sector, the “family business model” is an important development opportunity and, in particular, if it is an innovation driver for this industry development. In the literature, there is no conclusive evidence of this for the tourism sector. In this context, the authors investigate personal and family needs and preferences alongside the relationship between family business model, growth and profit maximization and the development of tourism businesses through innovation drivers.

Design/methodology/approach

To develop this topic, the authors conducted an extensive literature review considering the scientific papers published and contained mainly in database in the last 10 years (2010–2020) and focused the attention on the last five years. The authors ran content and structural analysis on the collected sources by main scientific databases (EBSCO, Scopus, Thomson Reuter, etc.). Based on a systematic literature review, the analysis was conducted using statistical criteria and bibliometric indicators. In detail, the authors used systematic literature review, bibliometric analysis and automatic text analysis (ATA) tools for identified lexicon analysis and strategic keywords and used statistical correlation to classify the different approaches in the literature and to outline the orientations of the various research groups.

Findings

From this analysis, the correlation between tourism, hospitality, entrepreneurship, life cycle and innovation dynamics was analysed. Important research gaps are identified, and future research priorities are suggested. Implications for both family business and tourism theory are discussed.

Originality/value

While the intersection between tourism management and family business model has been established in the literature, the number of related publications is still limited. Against this background, a literature review as a total analysis was an adequate and practicable research methodology. This paper proposes a comprehensive literature review and a reflection on the potential developments and applications for family business in the tourism sector. Authors also suggest several research directions that have not been adequately investigated yet. In particular, scholars do not seem to have caught all the implications of innovation adoption, especially for SMEs and family ownerships in tourism.

Details

Journal of Family Business Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2043-6238

Keywords

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Article

Beatriz Adriana López-Chávez, César Maldonado-Alcudia and Ana María Larrañaga Núñez

The purpose of this study is to analyze the current state of knowledge of family businesses in tourism through a systematic review of international academic literature…

Abstract

Purpose

The purpose of this study is to analyze the current state of knowledge of family businesses in tourism through a systematic review of international academic literature with an emphasis on Latin America.

Design/methodology/approach

The paper opted for a systematic review involving analyzing international academic documents, articles, dissertations and papers that presented both theoretical and empirical research results. The search was conducted from January to April 2019 on online databases and search engines.

Findings

Studies are concentrated in strategic planning and competitiveness. Most of them are published since 2014 by Ibero-American countries. Some features are coincident among the varied geographical contexts, as the importance of generational succession planning; search for family welfare throughout the business; and the existence of own capacities and resources. Besides, the owner's objectives and gender involvement differ in the research results of developed countries and emerging economies; some implications for Latin America are analyzed.

Originality/value

The family business has international economic relevance, especially in tourism. Still, the studies in this field are few, even when tourism implies processes and interactions that can influence the development of the companies that integrate their industry. In this way, a compilation of the recent works is carried out, in order to identify how the complex family dynamics with tourism are integrated into the studies, main contributions to the field and knowledge gaps.

Propósito

Analizar el estado actual del conocimiento de la empresa familiar en el turismo a través de una revisión sistemática de literatura académica internacional con énfasis en Latinoamérica.

Diseño/Metodología/Enfoque

El documento sigue una revisión sistemática de artículos académicos, disertaciones y capítulos internacionales, que presentan resultados de investigación tanto teóricos como empíricos. La búsqueda fue realizada de Enero a Abril de 2019 en bases de datos en línea y motores de búsqueda.

Resultados

Los estudios se concentran en la planificación estratégica y competitividad. La mayoría de ellos son publicados desde 2014 por países Iberoamericanos. Algunos aspectos son coincidentes entre los variados contextos geográficos, como la importancia de la planificación de sucesión generacional; búsqueda del bienestar familiar a través del negocio; y existencia de capacidades propias. Por otra parte, los objetivos del propietario y el involucramiento de género difieren en los resultados de investigaciones de países desarrollados y economías emergentes; algunas implicaciones para América Latina son analizadas.

Originalidad/valor

La empresa familiar tiene relevancia económica internacional, especialmente en el turismo. Aun así, los estudios en este campo son pocos, incluso cuando el turismo implica procesos e interacciones que puede influenciar el desarrollo de las compañías que integran su industria. En este sentido, se llevó a cabo una compilación de trabajos recientes, con la finalidad de identificar como se ha integrado a los estudios la complejidad de la dinámica familiar con el turismo, las principales contribuciones y vacíos de conocimiento.

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Article

Yuhanis Abdul Aziz, Siti Rahayu Hussin, Hossein Nezakati, Raja Nerina Raja Yusof and Haslinda Hashim

This paper aims to investigate the socio-demographic variables that affect the motivation of Muslim tourists in Malaysia, and to examine the travel characteristics factors…

Abstract

Purpose

This paper aims to investigate the socio-demographic variables that affect the motivation of Muslim tourists in Malaysia, and to examine the travel characteristics factors that affect the motivation in decision making of Muslim tourists travelling to Malaysia.

Design/methodology/approach

The study surveys questionnaires for data collection. Convenience sampling technique was used on the selected sample. The study was conducted in Malaysia, where the target respondents included Muslim family tourists with ages ranging from 18 to 64 years.

Findings

The findings show that motivation differs significantly among different levels of the socio-demographic characteristics except for gender and income. The result also reported that a majority of tourists’ travel behaviour was significantly different unless when it comes to seeking accommodation. Results also revealed a tendency for long holiday stays among Muslim tourists in Malaysia.

Research limitations/implications

In this study, the examination of motivation on the Muslim family tourists has provided significant influence in managing the family tourist experience. On the other hand, most previous studies have shown that motivation is positively guided by general “push and pull” factors. However, this research demonstrates that components such family financial income and age of respondents has an effect on Muslim family tourists’ motivation, thus justifying the experience effect.

Practical implications

It is crucial for the service provider and destination management organizations to differentiate their products and services so that the packages and experience will be more meaningful.

Social implications

Destination packages should be appropriately designed and positioned in the target markets to meet the needs and wants of different Muslim family groups. Communication should emphasize not only the most distinctive characteristics but also the most suitable holiday packages that the family tourist can afford to pay. This would assist the family in the decision-making process and choice processes and facilitate the family’s expectation.

Originality/value

This research paper related to Islamic tourism marketing which can be used to formulate appropriate marketing strategies, build a viable market segment and design practical marketing strategies to attract potential Muslims travellers.

Details

Journal of Islamic Marketing, vol. 9 no. 2
Type: Research Article
ISSN: 1759-0833

Keywords

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Article

Birgit Pikkemaat and Anita Zehrer

This paper aims to explore the pertinent issues of innovation and service experiences in family firms in the tourism industry, which are mostly small- and medium-sized enterprises.

Abstract

Purpose

This paper aims to explore the pertinent issues of innovation and service experiences in family firms in the tourism industry, which are mostly small- and medium-sized enterprises.

Design/methodology/approach

The conceptual paper, building on social identity theory, undertakes a thorough review of the relevant literature before developing propositions regarding innovation and service experiences for small family firms in the tourism industry.

Findings

Small tourism family firms are faced with deficits in strategic orientation and innovation, and cooperation seems to be a means to overcome size deficits in family-run businesses. Customers integrated into the service experience enhance innovative developments and foster innovation in small tourism firms. As a prerequisite, the service experience must be appropriately managed by collecting and evaluating relevant data on customers’ needs, expectations and satisfaction. An open-minded and consumer-focused market-driven strategy seems to be an advantage.

Practical implications

Future research should undertake empirical studies to validate and/or modify the propositions presented in this conceptual paper.

Originality/value

This is one of the few studies to have addressed the relationship between service experiences and innovation for family-run small businesses in the tourism industry.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 10 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

Content available
Article

Heike A. Schänzel and Ian Yeoman

Families represent a large and growing market for the tourism industry. Family tourism is driven by the increasing importance placed on promoting family togetherness…

Abstract

Purpose

Families represent a large and growing market for the tourism industry. Family tourism is driven by the increasing importance placed on promoting family togetherness, keeping family bonds alive and creating family memories. Predictions for the future of family travel are shaped by changes in demography and social structures. With global mobility families are increasingly geographically dispersed and new family markets are emerging. The purpose of this paper is to discuss the trends that shape the understanding of families and family tourism.

Design/methodology/approach

This paper examines ten trends that the authors as experts in the field identify of importance and significance for the future of family tourism.

Findings

What emerges is that the future of family tourism lies in capturing the increasing heterogeneity, fluidity and mobility of the family market.

Originality/value

The paper contributes to the understanding about the changes taking place in family tourism and what it means to the tourism industry in the future.

Details

Journal of Tourism Futures, vol. 1 no. 2
Type: Research Article
ISSN: 2055-5911

Keywords

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Article

Jenna Drenten

Surprise family vacations have become increasingly prevalent in today’s digitally mediated consumer culture. Drawing on a performance-based view of tourism, this paper…

Abstract

Purpose

Surprise family vacations have become increasingly prevalent in today’s digitally mediated consumer culture. Drawing on a performance-based view of tourism, this paper aims to explore the performance practices and embodied experiences by which young consumers are the recipients of last-minute surprise vacations.

Design/methodology/approach

YouTube offers a space for examining surprise family vacations, as captured in real time by consumers. The visual elements and verbal discourses of 139 surprise family vacation reveal videos were analyzed using a hermeneutical approach.

Findings

Findings suggest that surprise family vacations are characterized by three performance practices in which embodied tensions arise between normative expectations and unanticipated experiences: executing the reveal (scripted act versus improvised act), announcing the destination (absolute ideal versus relative ideal) and reacting to the surprise (initial acceptance versus initial rejection).

Research limitations/implications

By exploring a phenomenon in which children’s anticipation for a vacation is largely absent or limited, surprise family vacations reveal culturally idealized norms and performative practices in family tourism. Positioning a family vacation as an offering or surprise for the children is distinct from previous research, which suggests family vacations are co-created. Children of all ages experience tourism-related stresses and anxieties.

Practical implications

The primary practical contribution for marketers lies in revealing how the material and performative practices of a family vacation begins even before a family enters its tourist destination. Service providers and retailers may provide offerings for families to support surprise family vacations, particularly in an increasingly digital culture. This study also reveals opportunities for parents to strategically discuss surprise vacations with their kids.

Originality/value

This study captures the liminal moment in which a child’s tourism journey begins. By using YouTube as a resource for digital ethnography, researchers can better understand how families discuss, negotiate and mediate tourism-oriented concepts, through their lived experiences.

Details

Young Consumers, vol. 19 no. 2
Type: Research Article
ISSN: 1747-3616

Keywords

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Article

Catheryn Khoo-Lattimore, Giacomo delChiappa and Mona Jihyun Yang

Where tourism research related to families holidaying with young children in coastal mass tourism destination is scant, this paper aims to explore accommodation…

Abstract

Purpose

Where tourism research related to families holidaying with young children in coastal mass tourism destination is scant, this paper aims to explore accommodation constraints and needs of European parents who holiday with young children.

Design/methodology/approach

Fourteen in-depth interviews were conducted with parents of young children who have just completed their family vacation in the island of Sardinia, Italy by positioning the interviewer at the boarding area of the Olbia Costa Smeralda airport.

Findings

The analysis returned five key themes: location of accommodation, quality of interactions, child-friendly amenities, safety and family-oriented programmes.

Originality/value

Within these five themes, seven new attributes were identified and contribute to the current literature on accommodation preferences of parents travelling with young children. The findings also suggest that this is a distinct segment within family tourism and should not be treated homogeneously with families with older or adult children. Finally, the data highlight the distinctions between Asian and Western parents in terms of their accommodation needs.

Details

Young Consumers, vol. 19 no. 2
Type: Research Article
ISSN: 1747-3616

Keywords

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Book part

Vivina Carreira, Joana Azeredo, María Rosario González-Rodríguez and María Carmen Díaz-Fernández

A World Heritage Site (WHS) since 2013, Coimbra, in the centre of Portugal, is already struggling with excess of tourists and with difficult management challenges. A…

Abstract

A World Heritage Site (WHS) since 2013, Coimbra, in the centre of Portugal, is already struggling with excess of tourists and with difficult management challenges. A possible solution for this overtourism problem can be the creation of alternative differentiated tourism products in neighbouring, peripheral small towns capable of diverting tourists and visitors from the sites in overload. Cultural routes inspired by landscapes and historical places and personalities can contribute to the affirmation of a collective memory, combining natural and cultural heritage and adding value to existent heritage resources while providing intercultural dialogues and interaction with the visited community and its distinctive values. This research in cultural tourism and education is about a proposal of a walking route for cultural interpretation intended for young visitors. The theoretical framework draws on the importance of designing tourism products that will engage families in quality time and that heritage interpretation products for young visitors can also create an awareness of the importance of cultural heritage and its conservation. Literature review regarding issues of interpretation in tourism as well as on family and educational tourism preceded an inventory which covers natural and cultural resources used as materials in the route manual and activity guide. An important piece of information was collected through a survey aimed at understanding the socio-economical, cultural and attitudinal impacts that were caused by the UNESCO listing of the University of Coimbra, Alta and Sofia as a WHS. The route project demonstrates how cultural tourism can be a driver of local development through adequately designed non-formal educational tourist programmes to foster an in-depth knowledge of destinations. The results point to the importance of destination managers and marketers to focus on providing informal educational activities which can increase the tourist offer and satisfaction of young and family tourism and thereby strengthen a destination competitiveness and value creation. The tourist route challenges young visitors and their families to know the most relevant cultural aspects of the region, allowing them to effectively contribute to local development, as it invites visitors' interaction with the local community.

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Article

Rodolfo Baggio and Marco Valeri

There is a little appreciation for the role network science can play in sustainable tourism, and it is not quite clear to what extent generic models from the tourism

Abstract

Purpose

There is a little appreciation for the role network science can play in sustainable tourism, and it is not quite clear to what extent generic models from the tourism network analysis literature are applicable. In the international management literature, then, few significant studies exist that deal with the effects of network structures on the sustainable performance of tourism family businesses. This research analyzes these issues and discusses the state of the art of this area.

Design/methodology/approach

Based on a scrutiny of the literature conducted on research papers published in the last twenty years, this analysis focuses on the relation between network analysis methods and sustainable performance within the tourism family business domain. The paper uses a limited set of keywords, restricting the selection to tourism and hospitality works on sustainability. A qualitative content analysis is performed.

Findings

The results suggest a critical reflection on how the methods of network science can be profitably and advantageously used for supporting a sustainable performance of family businesses in tourism.

Originality/value

The paper contains a critical consideration on the potential drivers and drawbacks of the relationship between sustainability and networking in tourism and highlights some managerial implications. The analysis closes with some suggestions and indications for future research work.

Details

Journal of Family Business Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2043-6238

Keywords

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Article

Alison Morrison

To explore and critically analyse entrepreneurship theories and concepts within the context of the small family tourism business, and the extent to which owner‐managers…

Abstract

Purpose

To explore and critically analyse entrepreneurship theories and concepts within the context of the small family tourism business, and the extent to which owner‐managers and their enterprises can be classified as entrepreneurial.

Design/methodology/approach

A model has been developed and applied to support a “drilling down” approach that moves from a surface understanding of entrepreneurship as a process through to an industry setting, to penetrate the organisational context and consequential entrepreneurial socio‐economic outcomes.

Findings

It has been demonstrated that understanding of the entrepreneurial process, as it interplays with family business, is best served by reference to the cultural, industry setting and organisational context within which entrepreneurs are embedded.

Originality/value

The tourism industry has been deliberately selected as an illustrative context due to the low degree of entrepreneurial behaviour that it has traditionally exhibited. Through the application of the model explanations are provided for this, and conclusions are drawn that do classify small family tourism businesses as a manifestation of entrepreneurship as broadly conceived.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 12 no. 4
Type: Research Article
ISSN: 1355-2554

Keywords

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