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The recent departure of Fair Trade USA (FTUSA) from Fairtrade International is the most seismic event in the fair trade movement in the past decade. This paper aims to analyse recent dynamics between and within multiple fair trade strands and the attendant changes in vision and approach.

The authors use and develop a framework focusing on the relationship between business and development to analyse the dominant narratives and practices of each different strand of fair trade. To unpack the various fair trade narratives, they have conducted a narrative analysis of policy documents and online debates in the wake of the split in the fair trade movement and they draw on recent impact studies.

The politicising narrative in fair trade stresses governance and voice based on clear structures of representation within the standards body, and recognizes the value of development inputs that do not focus solely on technical and quality development, but lead to organisational advocacy and representational capacity of producer organisations and the regional networks. In contrast “pragmatism” focuses more on economic empowerment and using the market to drive change, an approach that is gaining greater traction with the split of FTUSA from FLO, the most prominent body within Fairtrade International.

The analysis raises implications with regards to how impact analysis captures both the pragmatic and politicising narratives.

The paper's originality/value lies in its novel use of narrative analysis and its early analysis of the shifting dynamics within fair trade precipitated by the departure of FTUSA.

This paper aims to use organisational theories to frame research questions examining how to embed social sustainability in supply chain management (SCM) by focusing on fair trade.

Drawing on previous organisational theory review papers in SCM, institutional theory and the extended resource-based view have been used as theoretical lenses to develop research questions for further studies.

The authors developed seven research questions that enable and encourage the further examination of the factors impacting fair trade supply chains, as well as identify approaches to improve social sustainability in SCM practice.

As the aim of fair trade is to rebalance inequities inherent in North–South trading relationships, further work in this area has the potential for positive economic, environmental and social impact.

The paper discusses two key themes: whether fair trade is changing SCM practices, and whether fair trade is a source of competitive advantage in supply chains. Using established theory to develop research questions encourages further examination of this important topic.

The purpose of this paper is to provide insights into the association between physical and virtual trade fairs under the conceptual lens of engagement platforms. The authors build on the idea of business trade fairs (i.e. physical and/or virtual customer touch points) as learning and engagement platforms in service ecosystems.

The empirical study combines qualitative interviews (n = 16) with trade fair organizers, exhibitors and visitors and a survey (n = 263) comprising open-ended questions administrated to visitors of an international trade fair.

Findings highlighted the general role that trade fairs have in facilitating companies’ interactions with existing and potential customers. The trade fair develops in physical and virtual platforms, where companies advance business relationships and generate learning experiences and customer engagement. Participants look for solutions to problems and frequently innovation is a consequence of the engagement and learning processes. Yet, while the physical trade fair is instrumental for human personal interaction, namely, to establish informal networks of contacts and face-to-face interactions, virtual trade fairs are highlighted as a catalyst to foster interactivity and connectivity before and after the physical trade fair.

The study endures limitations that may be addressed by future research. For example, studies in similar contexts and in other settings (e.g. different industries) are warranted.

The study offers wide-ranging implications for the principal agents from the trade fair industry: trade fair organizers, exhibitors and visitors.

This research constitutes a preliminary attempt to understand the association between physical and virtual trade fairs and contributes to the discourses on customer engagement and the underlying notion of service ecosystems in the trade fair environment. In particular, the study looks at the role and connections that each platform plays for organizers and participants providing important insights into improving physical and virtual trade fair participation strategies.

Copyright exceptions promote access to information by users without breaching copyright. This research paper reviews copyright exceptions in Kenya, Ghana and Uganda and how they influence access to information in libraries. Objectives were to find out the implications of copyright exceptions in Kenya, Ghana and Uganda; advantages and disadvantages of copyright exceptions for libraries; and recommend best practices of copyright exceptions.

This is a desktop research reviewing empirical literature and incorporating authors' experiential knowledge in their information profession. Authors have interrogated copyright exceptions in their home countries' copyright acts, policy documents and peer-reviewed articles on copyright and information access. They analysed the documents as stated to deduce key recommendations regarding ideal copyright exceptions.

The study established that copyright exceptions do not always improve access as intended because they are inadequate, ignoring key library functions. Major inconsistencies exist in the exceptions in these countries; key terminologies have not been defined; and the concept is not well understood. Librarians lack sufficient knowledge on exceptions, hence lack self-efficacy in educating users. Kenya, Ghana and Uganda should improve and harmonize their copyright acts to cover key library functions.

This study provides in-depth analysis of historical and modern practices of copyright exceptions in the three countries revealing useful comparative insights. Previous studies looked at the issues from individual countries perspective.

This chapter traces the history of widening participation (WP) policy from 1992 to 2021, as seen largely from the point of view of a practitioner involved in policy enactment. After a brief overview of the history of widening access to higher education (HE), with its long tradition of outreach to adults, this chapter focuses on the significant shift to WP among young people in 1992. Following attempts to specify the problem and to provide the available evidence about it, a range of initiatives was introduced, designed to test appropriate interventions. This chapter identifies three broad strands of intervention – changes in the funding method, the requirement for institutions to produce WP strategies, and the development of collaborative programmes, all underpinned by a programme of research. Though the balance of these three strands has varied ever since, all have always been present. Underpinning all this intervention was a general assumption, again differentially emphasised, that widening access and participation to HE, though an ambition for the whole sector, would be an activity separate from and subordinate to the existing missions and ‘business’ of institutions and accepting the existing market hierarchy. From 2010 onwards, there was a sharper policy shift, which sought to make the existing market both a market in entry qualifications and a genuine financial market in tuition fees, with students seen as consumers, and a determination to ensure value for money for all and from all institutions. In spite of this, the three strands of intervention remained.

Purpose – To raise awareness of Supporting Professionalism in Admissions Programme's (SPA's) development of the concept of the applicant experience strategy and the use of contextual data to support good practice in widening access and fair admissions.

Design/methodology/approach – SPA worked with Higher Education Institutions (HEIs), HEI groups and funding agencies through visits, discussions, desk-based research and literature reviews to develop an evidence base. Definitions and preliminary findings from SPA's review and analysis were released to HEIs in stages throughout 2009 and 2010 for the formative production of good practice.

Findings – The research and analysis of the information gained from the institutions and other stakeholders enabled SPA to develop the applicant experience strategy for the benefit of institutions and potential students and has enabled SPA to develop principles for the use of contextual data. This was shared with HEIs enabling them to develop and enhance what they do in these areas.

Originality/value – The applicant experience strategy is an original concept developed by SPA as there was no comprehensive research on this in the United Kingdom. It is the precursor to the student experience, which has had much more coverage. The use of contextual data while not new has been taken to a new level United Kingdom wide through the work of SPA. Both these areas of SPA's work support institutions working on widening access, admissions and transition into higher education to enhance professionalism and good practice and to aid retention.

The overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their suffering. Second, it extends a recently introduced transformative refugee service experience framework by integrating and conceptualizing refugees' resource and service inclusion during a pandemic. Third, it explores lessons learned and implications from the COVID-19 pandemic for the future of service research and practice.

This study synthesizes approaches on refugees, resources and transformative service research to develop an extended framework for addressing one of society's pressing issues during and after pandemics.

Recognizing refugees as providing resources rather than just needing or depleting resources can enable more inclusion. It facilitates refugees' integration into society by drawing on their skills and knowledge. This requires hospitable refugee service systems that enable service inclusion and opportunities for refugee resource integration.

This article focuses on one vulnerable group in society. However, the extended framework presented warrants broader application to other contexts, such as subsistence marketplaces.

Managers of service businesses and public policymakers should create more inclusive and hospitable service systems for refugees. This may result in redesigning services, changing consumer behavior and reformulating public policy.

Better inclusion and integration of refugees and their resources should increase their individual well-being, reduce social issues in society, increase overall societal well-being and productivity.

This article presents a novel extended framework for service scholars and service providers to increase resource and service inclusion of refugees in a disaster context.

While recent changes to Fairtrade's governance structures aim to facilitate “stronger voices” for producers, relatively little is known about the impact on individual farmers. This paper aims to consider the nature of participation and representation, assessing the role of Fairtrade International (FLO) in representing the interests of its members through an exploration of collaborative governance.

The author utilizes Fung and Wright's framework of empowered participatory governance to explore the nature of individual participation in Fairtrade governance.

This paper finds that, while FLO has demonstrated a commitment to improving producer participation and its governance structures appear to be evolving accordingly, much remains to be done in order to ensure that individual producers are genuinely engaged in decision making and have a voice. The concept of countervailing power may provide a means of achieving this.

This paper highlights gaps in the literature that future research might serve to fill. It also finds that there are practical implications for FLO's structures and policies that aim to encourage individual participation and representation, particularly with regards to capacity building and leadership. In addition, the notion of countervailing power is outlined as a useful concept for further addressing diversity and heterogeneity in Fairtrade participation.

This paper focuses on Fairtrade's emerging agenda related to producer voices, while applying EPG in a novel manner. This theoretical framework allows for an original interpretation of the existing empirical material on Fairtrade, and the introduction of countervailing power as a useful concept within Fairtrade may be of interest to both practitioners and researchers.

A recent study considered the extent of workplace bullying in four-year colleges and universities (Hollis, 2015a). However, as 60% of all community college employees (faculty and staff) are represented by collective bargaining (Berry, Savarese, & Boris, 2012), no studies consider the impact of labor unions on the extent of workplace bullying at community colleges and the impact on people of color in labor unions.

Guided by a theory on social responsibility espoused by Dawkins (2010), this study considered a sample of 142 community colleges through a correlation analysis to reveal that 67% of those who belong to unions are subject to workplace bullying, 3% higher than the general population reporting their experiences in relationship to workplace bullying at community colleges. Further, 76% of people of color in unions also are affected by workplace bullying in community colleges. In contrast, 68% of people of color not in unions are affected by bullying.

Elevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations that seek to reduce human suffering and improve human well-being.

To catalyze this initiative, the authors introduce ServCollab's three human rights goals (serve, enable and transform), standards of justice for serving humanity (distributive, procedural and interactional justice) and research approaches for serving humanity (service design and community action research).

ServCollab seeks to advance the service research field via large-scale service research projects that pursue theory building, research and action. Service inclusion is the first focus of ServCollab and is illustrated through two projects (transformative refugee services and virtual assistants in social care). This paper seeks to encourage collaboration in more large-scale service research projects that elevate the HX.

ServCollab seeks to raise the aspirations of service researchers, expand the skills of service research teams and build mutually collaborative service research approaches that transform human lives.

ServCollab is a unique organization within the burgeoning service research community. By collaborating with service researchers, with service research centers, with universities, with nonprofit agencies and with foundations, ServCollab will build research capacity to address large-scale human service system problems. ServCollab takes a broad perspective for serving humanity by focusing on the HX. Current business research focuses on the interactive roles of customer experience and employee experience. From the perspective of HX, such role labels are insufficient concepts for the full spectrum of human life.