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Article
Publication date: 20 November 2017

Nathália de Paula, David Arditi and Silvio Melhado

The purpose of this paper is to investigate sustainability efforts in the managerial processes of design, consulting, construction, and facility management firms and to…

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1727

Abstract

Purpose

The purpose of this paper is to investigate sustainability efforts in the managerial processes of design, consulting, construction, and facility management firms and to identify the differences between these parties.

Design/methodology/approach

A questionnaire survey was administered to design, consulting, construction, and facility management firms in the USA to seek information about the state of sustainability efforts in these firms relative to strategic planning, marketing, business management, financial management, organizational structure, and people management. χ2 tests were performed on the data collected to determine if statistically significant differences exist between the project participants relative to sustainability efforts.

Findings

Sustainability efforts are related to a firm’s strategic positioning, reputation and experience, and hiring/employment policies, while profit margins are not higher in sustainable projects compared to traditional projects. Statistically significant differences were detected in three of the six items investigated, indicating conflicting interests among the parties.

Research limitations/implications

The study’s limitation is that it is limited to sustainability efforts in the USA.

Practical implications

It is concluded that sustainability demands have changed the nature of design, construction, and operation of buildings in ways that deserve special attention on the part of all parties involved.

Originality/value

The firms that participate in building construction projects need to adopt management practices that accommodate sustainable building design, construction, and operation in order to remain competitive in a market where demand for environmental sustainability has grown significantly in recent years.

Details

Engineering, Construction and Architectural Management, vol. 24 no. 6
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 1 October 2002

Antonella Meneghetti and Damiana Chinese

The possible evolution of facility management (FM) in industrial districts, which characterise Italian industrial system, is analysed. The paper investigates structural…

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1486

Abstract

The possible evolution of facility management (FM) in industrial districts, which characterise Italian industrial system, is analysed. The paper investigates structural features of industrial districts, mainly formed by small sized enterprises, and how they influence the attributes of the FM market. An aggregation matrix is introduced to identify technical opportunities such as replicated, centralised and distributed facilities and management for industrial districts. A positioning matrix for a district‐oriented FM is proposed, allowing FM providers to seize technical opportunities and to reap economies of scale and scope. Requisites and obstacles to the evolution of potential FM providers towards more competitive positions are outlined. The role of co‐operation with and among potential clients, in particular, together with information, is clarified. Considering the client’s perspective, the paper describes the forms of competitive advantage that can be gained through a district‐oriented FM by single enterprises and by an industrial district as a whole.

Details

Facilities, vol. 20 no. 10
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 27 July 2018

Peter Palm

The purpose of this paper is to identify factors on property management level for analysing incentives for an effective property management in an outsourced setting.

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1018

Abstract

Purpose

The purpose of this paper is to identify factors on property management level for analysing incentives for an effective property management in an outsourced setting.

Design/methodology/approach

This research is based on an interview study of a set of three real estate-owning companies and their contracted facility management companies’ property management teams.

Findings

The study concludes that the property manager within the facility management company is highly controlled by the contract between the real estate owner and the facility management company. However, this contract does risk the individual property manager to prioritise the wrong work tasks as she/he has to know exactly what to prioritise in each contract and consider in whose interest she/he performs each task, the real estate owner, her/him employer or the tenants.

Research limitations/implications

The research in this paper is limited to Swedish commercial real estate sector.

Practical implications

The insight in the paper is regarding how real estate owners create incentives for the facility management companies’ property management organisation and how that are perceived by the individual property manager.

Originality/value

It provides an insight regarding how the commercial real estate industry prioritises different work tasks and how incentives are created to enable effort.

Details

Property Management, vol. 36 no. 5
Type: Research Article
ISSN: 0263-7472

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Article
Publication date: 5 September 2016

Muhammad Umbugala Douglas

This paper aims to address the often fragmented approach to performance issues to maximise services quality and returns. With the increased emphasis on corporate reforms…

Abstract

Purpose

This paper aims to address the often fragmented approach to performance issues to maximise services quality and returns. With the increased emphasis on corporate reforms, the research presents a model framework as logic to strategy viability and competitive advantage for better outsourcing services delivery and excellence. The global change requires models with logic and variability to practically see the reality and challenges of all times.

Design/methodology/approach

Based on comprehensive literature search on performance research, nine influence factors were deduced as models for performance measure. This model is used to evaluate the performance of outsourcing firms in Malaysia. Over 200 questionnaires were sent out to outsourcing services delivery firms in Malaysia by post or personal visits; 68 of them responded. The study applied multivariate analysis to ascertain strategy capability and perception about factors that influence performance in the firms.

Findings

The outsourcing strategy performance revealed by the principal component analysis has given the strategy capability of the firms to be above-average, however not in a state to guarantee achievement of sustaining quality and excellence in services delivery. Conversely, to remain at the edge requires strategy that is flexible, integrated and sustainable, which most firms do not have. The results have also shown that more than half of the sampled population opted for a high-performance delivery goal; however, this vision was not supported adequately by a viable strategy. This inflexibility in strategy by most firms gives rise to usurpation and sub-optimality, which failed to take the facilities management (FM) profession beyond the reactive maintenance culture of the past century.

Research limitations/implications

This research paper is one of the few strategic models from Malaysia that holistically evaluates performance in outsourcing firms.

Practical implications

The paper provides a model that can integrate and sustain the workplace which is a valuable insight to the FM and research world.

Originality/value

This study introduced a paradigm using influence factors (timeless practice) to ensure excellency in outsourcing services delivery. Today savvy customers are looking for reliability and quality services with cost certainty, which is partly the reason for the expanding interests on outsourcing. The workplaces require strategic reforms to foster better facilities performance and value.

Details

Journal of Facilities Management, vol. 14 no. 4
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 17 October 2008

Chung Yim Yiu

To identify a distinctive knowledge‐base of facilities management (FM) based on a conceptual framework of the market‐and‐firm dichotomy.

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4971

Abstract

Purpose

To identify a distinctive knowledge‐base of facilities management (FM) based on a conceptual framework of the market‐and‐firm dichotomy.

Design/methodology/approach

By reviewing literatures in classical management and project management, the evolution of the management theories and FM discipline highlights the identity of FM.

Findings

Recognize the lack a distinctive knowledge‐base in FM discipline. This paper puts forward a conceptual link among FM, strategic management and project management from a market‐firm perspective. Four strategic roles of FM are identified for future research, namely the sourcing of services, the sourcing of workspace, the sourcing of funds from infrastructure facilities; and the sourcing of performance.

Research limitations/implications

This conceptual framework paves the road to establish a distinctive knowledge‐base of FM.

Practical implications

To revamp the concepts of FM and to make the discipline sustainable.

Originality/value

To establish an identity of FM and to channel resources to some research domains.

Details

Facilities, vol. 26 no. 13/14
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 4 July 2017

Saleh Kalantari, Mardelle M. Shepley, Zofia K. Rybkowski and John A. Bryant

The aim of this study is to focus on the perspectives of facility managers in each region and the different challenges impacting collaboration in each geographical…

Abstract

Purpose

The aim of this study is to focus on the perspectives of facility managers in each region and the different challenges impacting collaboration in each geographical context. This research analyzed obstacles to collaboration between facility managers and architectural designers in three international regions.

Design/methodology/approach

A multi-method approach was used, allowing the researchers to triangulate data from in-depth interviews and a widely distributed survey instrument. The participants included a large cross-selection of facility management professionals in each of the regions under study. The interview data were parsed to identify recurring themes, while the survey data were analyzed statistically to test specific hypotheses.

Findings

Significant differences were found in the culture of the facility management profession in each region. These differences created unique challenges for collaboration, especially in the context of a non-local design team. While the facility management profession was perceived as most established and professional in the UK, rates of collaboration between facility managers and designers were actually much higher in the USA. Collaborations between facility managers and designers were almost non-existent in the Middle East.

Originality/value

While the importance of collaboration between facility managers and designers is increasingly recognized for improving the efficiency of building operations, crucial obstacles continue to limit the scope of this engagement. There has been limited previous research analyzing obstacles to collaboration that are specific to international contexts and non-local design teams. This study helps to fill an important gap in the literature by providing a comparative analysis of collaboration challenges in three international contexts.

Details

Facilities, vol. 35 no. 9/10
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 April 2006

Paul Dettwiler

To discern patterns of property and facilities management (FM) evolution of the offices of growth firms.

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1387

Abstract

Purpose

To discern patterns of property and facilities management (FM) evolution of the offices of growth firms.

Design/methodology/approach

Statistical analysis with ten variables which are analysed through four perspectives (clusters, industrial sectors, age and size).

Findings

The result consists of characteristic features of three clusters labelled as “low”, “high” and “moderate” FM firms with a ubiquity from all major industry sectors. The studied population reveals that various industry sectors expose more significant differences of FM variables than age and size. However, age is a background factor for discerning the three clusters and it reveals to be the youngest cluster that has the most intense FM activities, which argues for linkage between rapid growth and FM.

Research limitations/implications

Relevant study for predefined Swedish growth firms.

Practical implications

Reveals linkage between faster growth and FM.

Originality/value

Survey empery is collected in a primary database of FM variables and analysed.

Details

Facilities, vol. 24 no. 5/6
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 3 February 2020

Solomon Olusola Babatunde, Damilola Ekundayo, Adedayo Opeyemi Adekunle and Wasiu Bello

Building information modelling (BIM) adoption is vital to the productivity and competitive nature of the construction sector. However, BIM adoptions have not been…

Abstract

Purpose

Building information modelling (BIM) adoption is vital to the productivity and competitive nature of the construction sector. However, BIM adoptions have not been generally embraced by many architecture, engineering and construction (AEC) firms, particularly in developing countries. Moreover, studies that investigate the important drivers to BIM adoptions among construction professionals through quantitative approach are limited. The purpose of this study is to address the aforementioned gap.

Design/methodology/approach

This study involves a literature review, a pilot study and a questionnaire survey. The primary data were carried out using structured questionnaires distributed to four different BIM adopter AEC firms. These comprised architectural firms, facility management firms, quantity surveying firms and structural engineering firms in Lagos, Nigeria. Data obtained were analysed using mean score, standard deviation, Kruskal–Wallis test and factor analysis.

Findings

The study identified 23 drivers to BIM adoption, and the relative importance of the identified drivers was gauged from each selected BIM adopter AEC firm category. The result of the Kruskal–Wallis test showed that there is no statistically significant difference in the perceptions of the four selected AEC firms in the mean ranking of the identified 23 drivers to BIM adoption. The findings from factor analysis categorized the identified drivers into two major factors to include cost and time savings, improved communication, and BIM awareness and government supports.

Practical implications

The study empirically identifies important drivers to BIM adoption that will be useful for construction stakeholders to formulate strategies to adopt the full implementation of BIM in the AEC firms of Nigeria and other developing countries. Also, this study is important as it identifies, analyses and compares the drivers to BIM adoptions from four different AEC firms, thereby providing robust and more reliable findings.

Originality/value

The study findings will provide information to policymakers and construction stakeholders to make policy recommendations that are capable of positively influencing the widespread adoption of BIM in AEC firms in particular and the construction industry at large. This study is important because the studies that comparatively and empirically analyzed BIM drivers in AEC firms are rare, particularly in developing countries. Hence, this study could be used to benchmark future studies in developing countries.

Details

Journal of Engineering, Design and Technology , vol. 18 no. 6
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 20 March 2020

Solomon Olusola Babatunde, Chika Udeaja and Adedayo Opeyemi Adekunle

BIM has much potential to improve the effectiveness of construction works with respect to design, construction and maintenance. However, many Architecture, Engineering…

Abstract

Purpose

BIM has much potential to improve the effectiveness of construction works with respect to design, construction and maintenance. However, many Architecture, Engineering, and Construction (AEC) firms are still lagging in the adoption and implementation of BIM in both developing and developed countries. The purpose of this study is to assess the barriers to BIM implementation, and examine the ways forward to improve BIM adoption within the Nigerian AEC firms.

Design/methodology/approach

A comprehensive literature review and questionnaire survey were used in the study. The survey targeted four different AEC firms. These include architectural firms, facility management firms, quantity surveying firms and structural engineering firms in Lagos, Nigeria. The data obtained were analyzed using mean score, standard deviation, Kruskal–Wallis test, and factor analysis.

Findings

The study identified 20 barriers to BIM implementation and identified ten ways forward to improve BIM adoption in AEC firms, particularly in Nigeria. The relative importance of both the identified barriers and the ways forward were gauged. The Kruskal–Wallis tests revealed that except for one (out of 20) identified barriers, and one (out of 10) identified ways forward; there is no statistical significant difference in the perceptions of four different AEC firms. The factor analysis result grouped the 20 identified barriers into three major factors to include: weak top management support and BIM environment related issues; cost of BIM software and training issues; and incompatibility, legal, contractual, and culture related issues.

Practical implications

The significance of the study cannot be over-emphasized due to BIM relevance to construction stakeholders and researchers at large.

Originality/value

The study findings would inform the decisions of the construction stakeholders to make some policy recommendations capable of positively influencing the full BIM implementation in AEC firms.

Details

International Journal of Building Pathology and Adaptation, vol. 39 no. 1
Type: Research Article
ISSN: 2398-4708

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Article
Publication date: 1 May 2000

Edward Finch

Superlatives abound when talking about the impact of the Internet in business. Facilities management is no exception. However, simply becoming Internet enabled is not…

Abstract

Superlatives abound when talking about the impact of the Internet in business. Facilities management is no exception. However, simply becoming Internet enabled is not enough for facilities management firms. The Internet itself is undergoing a process of perpetual renewal. Firms already have Internet based systems that are obsolete. Systems have passed through a first phase of static delivery, through to dynamic delivery and we are now witnessing the emergence of intelligent delivery. This will result in an Internet environment that can be interpreted by machines (agents) as well as humans. This paper attempts to shed some light on this evolution. The author considers the groundswell of activity that is likely to take place as facilities management addresses the virtual value chain as well as the physical value chain. The discussion in the paper is based in the research explored in a forthcoming book Net Gain in Construction.

Details

Facilities, vol. 18 no. 5/6
Type: Research Article
ISSN: 0263-2772

Keywords

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