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Article
Publication date: 10 December 2018

Giuditta Pezzotta, Claudio Sassanelli, Fabiana Pirola, Roberto Sala, Monica Rossi, Sophia Fotia, Angelos Koutoupes, Sergio Terzi and Dimitris Mourtzis

Nowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them…

Abstract

Purpose

Nowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently develop PSSs, since they need a joint focus on both customer’s perspective and company’s internal performance and at the same time a proper support for the integration of product and service design. The purpose of this paper is to propose the Product Service System Lean Design Methodology (PSSLDM), a structured methodology to develop PSSs along their entire lifecycle.

Design/methodology/approach

Retrieving concepts from interpretative, interactive and system development research traditions, and strongly reminding the design research methodology framework, the adopted research methodology is composed of three main phases (observation and conceptualization, theory building and tool development, validation) and involved three heterogeneous companies.

Findings

This paper provides an overview of the PSSLDM, explaining how the different methods supporting its conduction should contribute to properly design an integrated PSS. Moreover, companies highlighted several benefits in the different stages along the PSS lifecycle deriving by the adoption of the PSSLDM.

Research limitations/implications

The development of a platform based on the PSSLDM methodology raises a discussion on the possible changes needed by current Product Lifecycle Management (PLM) models and systems when they have to do with PSSs.

Originality/value

The PSSLDM enriches the already proposed SErvice Engineering Methodology, introducing new several components linked by lean rules in each of its phases (starting from customer analysis, going through solution concept and detailed design, until the offering analysis) and better supprting the deatil design of both prodcut and service components.

Details

Journal of Manufacturing Technology Management, vol. 29 no. 8
Type: Research Article
ISSN: 1741-038X

Keywords

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Article
Publication date: 25 November 2019

Fabiana Pirola, Chiara Cimini and Roberto Pinto

Given the challenges that Industry 4.0 poses, the purpose of this paper is to propose a comprehensive assessment model suitable for evaluating small- and medium-size…

Abstract

Purpose

Given the challenges that Industry 4.0 poses, the purpose of this paper is to propose a comprehensive assessment model suitable for evaluating small- and medium-size enterprises’ (SMEs) digital readiness levels, discuss the results of an assessment of 20 manufacturing SMEs using the proposed model and highlight priorities needed to undertake a successful journey towards Industry 4.0.

Design/methodology/approach

The research adopts an empirical approach using multiple case studies. Starting with a literature review about maturity and readiness-assessment models for Industry 4.0, the study’s model has been built and validated through two pilot case studies, with the final model used in an extensive case studies research with 20 enterprises.

Findings

The SMEs used in this research present an intermediate readiness level with respect to Industry 4.0. They are aware of the phenomenon, but management is still taking the first steps towards identifying the most appropriate strategy to approach this Fourth Industrial Revolution. Companies need to exploit all opportunities that data availability provides in terms of knowledge creation and decision-making support, in all forms, through investments in people skills and expertise and through an infrastructure that can support data gathering, analysis and sharing.

Originality/value

The Italian industrial landscape comprises mainly SMEs, mostly needing support to understand their path towards Industry 4.0. Therefore, the proposed model specifically focuses on SMEs, given its modularity, ease of understanding and fit to SMEs’ organisational structure. Furthermore, insights from 20 Italian SMEs are examined, and a list of priorities is highlighted.

Details

Journal of Manufacturing Technology Management, vol. 31 no. 5
Type: Research Article
ISSN: 1741-038X

Keywords

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