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The facility management (FM) sector, which is developing rapidly, is making slower progress in Turkey compared to Europe and the USA. This paper aims to research the underlying issues leading to FM practices and offer insights into the implications of FM-related policies, especially for large urban transformation projects.

The study used a mixed-methods research design and collected qualitative data through semi-structured interviews with building/site managers and quantitative data through structured surveys with residents. Forty-nine building/site managers and 660 residents participated in the interview and survey from Turkey’s North Ankara and Dikmen Valley urban transformation projects.

The FM by residents, performed by the managers selected among homeowners, was preferred to the professional FM in Turkey. Education level, age, homeownership and duration of living in the region were associated with selecting FM practices. Cost also had an important place among the selection criteria, and the standard view from the residents was that professional FM would cause a cost increase. However, interviews with building/site managers in North Ankara and Dikmen Valley Urban Transformation areas revealed that a significant part of the problem resulted from insufficient knowledge and experience in FM.

Within the scope of the research, two urban transformation projects in Ankara Province were selected, and the survey was limited to the North Ankara Entrance Urban Transformation Project and Dikmen Valley Urban Transformation Project areas. Although there is a need to improve the understanding of FM in all facilities, built environments and collective buildings, collective buildings in urban transformation areas due to several constraints, those other identified areas are postponed for future study. In addition, collective buildings located in transformation areas differ from others in discussing the social dimension and the impact of management.

Within the scope of the research, two urban transformation projects in Ankara Province were selected, and the survey was limited to the North Ankara Entrance Urban Transformation Project and Dikmen Valley Urban Transformation Project areas. Although there is a need to improve the understanding of FM in all facilities, due to several constraints built environments and collective buildings in urban transformation areas, are postponed for future study. In addition, collective buildings located in transformation areas differ from others in discussing the social dimension and the impact of management.

This study evaluates two different FM approaches: FM by residents and professional FM, implemented in Turkey and identifies the criteria for choosing the FM practice. In addition, both building/site managers and residents evaluate different perspectives on FM. This study is unique because it compares different FM practices in Turkey and the criteria for residents to prefer different FM practices.

This study aims to gain a qualitative understanding of the residents’ perspective on the complexities of built environment management in Turkey. In addition, facility management (FM) is a newly emerging field in Turkey and therefore the paper contributes to the existing knowledge base on the global status of the field.

In-person surveys with the residents in the North Ankara and Dikmen Valley urban transformation projects were evaluated. The data have been collected from 660 residents through surveys using the random sampling method. Chi-square tests were used to examine the frequency and percentage distributions of the data, as well as the relationship between categorical variables. If the expected values in the chi-square analysis were low/insufficient, the Monte Carlo simulation method was used. A value of 0.05 was used as the level of significance, and it was stated that there was a significant relationship/dependency in the case of p < 0.05, and that there was no significant relationship/dependency in the case of p > 0.05.

The research identified that there was a prevailing opinion that professional FM services would likely increase the overall cost of maintenance, but satisfaction was lower in areas where management was carried out by a resident management group. It has been observed that there is a significant dependency between the regions with the answers given to the statements “Management by professional management companies causes an increase in costs” and “Management by the homeowners is more advantageous than working with professional management companies.”

The concept of “gecekondu” is unique to Turkey and the operation, maintenance and quality expectations of gecekondu owners and those of the more affluent residents can be significantly different. This fascinating process of illegal housing-to-urban transformation and the current need for many more urban transformation projects in the country distinguished the Turkish urban transformation approach from other countries. In addition, to the best of the authors’ knowledge, there is no other study in Turkey regarding the FM of urban transformation areas with data of this size.

Given the aging population and resulting increase in the demand for residential care and attention (C & A) homes in Hong Kong, the government has allotted funds to provide better care services for the elderly. However, such appropriation seems to have focused on creating additional places, rather than improving the quality of services. The elderly may face risks if they are not provided with proper facilities to assist with activities of daily living (ADL), while those suffering from various diseases may be at even greater risk. In order to mitigate such risk and hence enhance the quality of facility management (FM), this paper aims to identify the major components of FM in C & A homes and investigate the relationships between these components and the risks and diseases facing elderly residents.

In total, 81 questionnaires were completed by elderly residents of C & A homes, evaluating their perceived comfort level with FM components, their disease status and the frequency of occurrence of various specified risks. Relationships between these variables were then established by Pearson correlation and partial correlation analyses.

In total, 13 FM components were identified, of which only four (space planning, noise, signage and catering) had significant relationships with the identified risks. Some of these relationships were moderated by specific diseases.

The relatively small sample size, with 81 respondents from seven homes, may limit the generalisability of the results. However, the study establishes a platform for conducting further large-scale surveys of elderly residents in different types of C & A homes. On the other hand, further investigation of the specific FM requirements of elderly residents suffering from various diseases is also encouraged.

This paper confirms that close relationships exist between various FM components, risks and diseases relevant to elderly residents in C & A homes. The results indicate that the FM components of space planning, noise, signage and catering should be addressed in order to reduce the risks such residents face.

The paper aims to investigate the key components of facilities management (FM) in care and attention (C & A) homes from the end users’ perspective based on a post-occupancy evaluation method. Hong Kong is a rapidly ageing society. Elderly population may reach 24.3 per cent in the next 20 years, causing an increase in the demand for care services. Therefore, it is necessary to provide sufficient and satisfactory residential C & A homes with appropriate facilities for our elderly.

To collect subjective data from end users, a questionnaire survey was conducted in 119 respondents consisting of both elderly residents and staff of the C & A homes. To further understand the actual situations, site measurements were also used to collect the objective data from the representative homes.

The results indicate that three aspects of key FM components, namely, architect, building services and supporting, all have significant relationships with the overall satisfaction. The site measurements further revealed the actual environment of the seven C & A homes, especially the contrasts between homes with highest scores (Homes E and F) and lowest scores (B and D).

To provide a clear picture to the government and construction professionals, a number of practical recommendations were proposed, such as sufficient space with single or couple bedrooms, sufficient corridor width for two people in wheelchairs and white or pink as the colour scheme in architectural aspect; sufficient lighting, central air conditioning system and adequate quantities of natural fresh air in the building service aspect; and frequently updated menus, door lock and CCTV system for supporting facilities.

This paper applied site measurement on the representative homes to cross-check the quantitative results. The findings of this study can assist architects and facilities managers in C & A homes to improve FM services during the design and operational stages for improving the satisfaction levels of elderly residents.

The proportion of the population aged 65 and over is rapidly rising and is expected to reach 24.3 per cent by 2031, up from 12 per cent in 2006. As a result, the Hong Kong government is facing challenges in meeting the growing demand for residential care homes. To provide a clear picture for construction professionals engaged in the future design and operation of such homes, it is first necessary to understand the opinions of end‐users in existing facilities. The paper aims to identify key facilities management (FM) components in three particular areas of residential care homes.

In order to collect data from end‐users, a questionnaire survey of 119 end‐users (both elderly residents and staff) based on post‐occupancy evaluation (POE) was used to evaluate the FM performance of the homes and establish the relationships between the comfort levels of FM components and the satisfaction of elderly residents.

The findings in the questionnaire survey indicated that all 16 key FM components were significantly related to the satisfaction with the home, while space planning, temperature, ventilation, privacy, finishes, and staff were the factors predicting satisfaction with different areas.

The paper makes a number of practical recommendations to government and construction professionals for improving the residential care environment, including a wide corridor with short distance and a low‐speed air‐conditioning machines in the common areas. In the bedroom, designers are recommended to install some partitions in terms of privacy and consider the microclimate carefully. In the bathroom, the use of lifting devices, louver doors, sufficient ventilation and a stable hot water supply are beneficial for the elderly's satisfaction.

Post‐occupancy evaluation is a commonly used tool to evaluate FM performance based on the end‐user's perspective. The study innovatively investigates the impact of different FM components on elders' satisfaction degree by application of POE.

The purpose of this study is to examine supply network designs that large service organisations use in the residential-FM sector to respond to the organising requirements of their operating environments.

The study is theoretically grounded in the well-established literature on the organisational design and structural contingency theory. Utilising a framework of generic organising problems proposed by Miles and Snow (1978) and a multiple-case study design, the study elaborates how large service organisations organise and manage their supply networks in the Finnish residential-FM sector.

The study identifies four supply network designs that organisations use for responding to the organising problems inherent in the property and resident services domains in the residential-FM sector. These include regional production organisation, horizontal decentralisation, environment stabilisation and demand – supply pooling, reflecting the type of the service-market domain and the organisation’s service strategy.

The study contributes to the facilities management literature by expanding the field of inquiry from the commercial real estate sector into the emerging field of professional residential facility services. In particular, the study adds to the discussion on supply strategies and design, offering a service provider perspective to the organisation of service supply in housing.

Quality of life (QoL) for elderly residents of care and attention (C&A) homes has become an important consideration, given the increasingly aging population. Due to the number of hours such residents spend indoors, the quality of the facilities can contribute to their day-to-day QoL. This study aims to investigate the effect of facilities management (FM) on the QoL of Chinese elderly people living in C&A homes.

A survey of perceived satisfaction with the components of FM and QoL was carried out with a sample of residents. A total of 18 FM components and five QoL domains, including physical health, independence, psychological health, social relationships and living environment, as well as overall QoL, were identified.

The findings show that physical health is influenced by accessibility, doors and windows and signage; independence can be improved by enhancing accessibility, water supply, lighting and ventilation; accessibility, water supply, distance and doors and windows all predict psychological health; social relationships are improved by lighting and ventilation; distance impacts positively on the living environment; and overall QoL is predicted by lighting, ventilation, accessibility, doors and windows, handrails, recreation and signage.

The study recommends that designers and facilities managers review the micro-climate settings to harness available natural lighting and ventilation, introduce bimetallic strips to the heating systems to maintain a suitable water temperature and install large, easy-to-understand and graphic signage for straightforward wayfinding in C&A homes.

The development of sustainable facilities management (FM) practices requires active and integrated engagement of the FM organization. Building on a three-year research project (2015-2018) within Nordic Built that aims to strengthen FM competencies in the Scandinavian countries, this paper aims to list and document the challenges and barriers of implementing sustainability as identified by the Scandinavian FM practitioners who took part in this research.

The paper builds on the understanding gained from using an interpretive sociological approach and uses qualitative mixed methods to collect data from four workshops, group sessions and expert group discussions with a mix of representatives including owners, property managers, facilities managers, consultants, teachers and academics. Four case studies were completed of refurbishment projects implementing sustainable solutions; these encompassed in-depth interviews with the stakeholders, site visits, observations of meetings and gathering project documentation. The data were complemented by a systematic literature review on a selection of topics focusing on articles referring directly to FM, the sustainability of FM, ends-user and stakeholder involvement, energy performance and sustainability. The challenges and barriers identified in practice were compared to those found in the literature.

The concept of sustainability, and its different dimensions and implications, seems to be well understood now by the practitioners who participated in this study, who claimed they were able to provide the required solutions. What seems to be lacking, though, is the possibility of convincing the end-users, who are expected to operate and maintain the facilities, to act according to the standards that these solutions require. It appears to be easier to focus on the technical aspects than on the end-users’ behaviors. The practitioners reported a shortage of social competencies and tools to deal with the situation, and despite an increasing awareness of smart technology, they lacked solutions to engage the end-users in optimizing the facilities. Besides, not all FM companies were well equipped to face the challenges imposed by the sustainable agenda; the small and medium enterprises in particular seemed to be struggling to implement the different dimensions of sustainability.

The limitation of this research rests in the chosen research approach as it focuses on the FM practitioners. The contribution of the end-users’ perspective is not strongly represented or systematically explored, but is identified as a new topic that needs to be investigated further to provide further insight. This study focuses on refurbishment and/or retrofit of existing buildings and the operation of facilities. The authors do not embrace the design phase or the construction phase of new buildings.

The paper underlines the need for frameworks and concrete tools to help FM practitioners to integrate the social and cultural aspects of sustainability. It identifies end-users, both in housing and in offices, as creating a bottleneck to the implementation of sustainable FM. To gain insight into this bottleneck, the authors suggest implementing a sociologically inspired method using an integrative approach. Highlighting such issues will mean that future research will be able to define further solutions for managing and maintaining existing and future built assets and fulfilling sustainability requirements by engaging end-users. This study also emphasizes the need to introduce these topics as part of the curriculum for FM education.

This paper provides an update on the level of the development of sustainable FM in the three Scandinavian countries. This is highly relevant for Scandinavian practitioners, but the authors consider this relevant for international practitioners, researchers, academics and teachers and developers as well. Practitioners and researchers are invited to join in these efforts to explore how to find practical frameworks, tools, policies and instruments and new services that will improve sustainable FM practices.

The aging population is growing rapidly, causing significant increases in the demand for public housing. Normally, the elderly rely heavily on the facilities available in their living environment to maintain their quality of life (QoL). However, most public housing is not purposely designed for the elderly, and, thus, has inappropriate facilities, which often have a negative impact upon the physical and psychological health of residents. This paper aims to investigate the relationships between the indoor facilities management (FM) of public housing and the QoL of elderly persons.

Based on an extensive literature review, a questionnaire has been designed and distributed among elderly residents of different public housing buildings. To investigate the impact of indoor FM on the QoL of the senior residents in public housing, statistical analysis methods including reliability analysis and multiple regression modeling were adopted.

The study identified 12 indoor FM factors and six QoL domains (i.e. overall QoL, physical and psychological health, independence, social relationship and living environment). The results also reveal that space planning and bathroom influence most QoL domains, including overall QoL, physical/psychological health, independence and living environment of the elderly; electricity and noise mainly affect physical health and independence, while noise is negatively related to elderly QoL; and supporting facilities (including windows and doors, indoor decoration, non-slip floors and accessibility) have a positive impact on psychological health and social relationships.

Based on the current findings, several practical recommendations are made for the designers and facilities managers, including wide corridors for individuals with wheelchairs, the installation of single-lever-type mixers to provide a stable hot water supply and a window designed to get as much natural light as possible.

This paper provides a clear picture about elderly special requirements on indoor FM and their QoL. It can assist architects, engineers and facilities managers in public housing to understand elderly needs and improve FM during design and operation stages for enhancing QoL of elderly residents in public housing buildings.

This paper aims to assess the facility management (FM) practices in public and private buildings, and compare the practices in both the buildings. This paper critically analysed the current FM practices and explored the range of contributions that the facility manager could offer in both public and private buildings.

A case study of 19 public and 20 private buildings in Ibadan and Akure cities was carried out in this paper.

The paper revealed that the state of FM awareness is higher in private buildings than in public buildings and that FM practices in the two types of buildings are significantly related, but the extent of usage of FM methods are significantly different in the buildings. It was also observed in the research that corrective and responsive FM practices are the order of the day in both public and private buildings.

The paper acknowledged that the involvement of the facility manager with the integrated design team if implemented efficiently will contribute in reducing the need for major repairs and alterations in the lifespan of the facility and that the practices of preventive, planned and immediate responsive approaches would better the life of buildings.

The paper recommended that stricter action should be taken to mitigate against the poor handling and misuse of buildings by users, as it affects negatively the success story of FM in the country.

This paper reached out to address the lack of proper FM in the country.