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The aim of this study was to investigate the dimensions of housing adequacy evaluation by residents in public housing with a view to identifying how government and construction professionals can deliver adequate housing facilities.

The research is based on household surveys involving 517 respondents selected from nine public housing estates constructed between 2003 and 2010 in Ogun State Southwest Nigeria. The data were collected using structured questionnaire administered to the residents by the researchers through visits to the housing estates. A total of 33 variables derived from the review of the literature were used in measuring housing adequacy. Descriptive statistics and factor analyses were used in analysis of the data.

The study reveals that residents perceived their housing situation as inadequate. They evaluated housing adequacy based on four key dimensions: ambient condition of interiors spaces, security, utilities and neighbourhood facilities; social infrastructure; level of privacy and size of sleeping; and living and dining areas in the residences. These dimensions of housing adequacy evaluation were found not to be exactly the same way experts conceived housing adequacy in the literature.

The concept of housing adequacy can be used to examine occupants’ housing preferences and their standard of living, the quality of housing and the performance of mass housing projects.

The paper makes practical suggestions to government and construction professionals on how to improve adequacy levels of public housing. Specifically, in the areas of giving more attention to ambient condition of interiors, security, utilities and neighbourhood facilities as well as privacy and sizes of main activities areas in dwelling units in the design, construction and management of public housing projects.

The study identifies dimensions of housing adequacy evaluation by residents in public housing and compares these with experts’ conception of housing adequacy.

The purpose of this paper is to appraise the sustainability of the Nigerian Army Shopping Arena urban renewal project in Oshodi‐Lagos, Nigeria.

Case study research design was adopted for the study and both quantitative and qualitative data collection methods were used. Data were collected from randomly selected 94 business operators in the shopping complex using structured questionnaires, while oral interviews were conducted with two purposively selected members of the project management team. Data were also collected through non‐participant observation and analysed by using both descriptive statistics and content analysis.

The project was executed using the build‐operate‐transfer (BOT) arrangement, and users were generally satisfied with facilities provided, except for the provision of utilities. Access to public facilities, creation of job opportunities, community involvement and sense of ownership, as well as the provision of facilities for pedestrian and vehicle users were considered as contributing optimally, while adherence to the principle of green design and construction was rated as contributing minimally to the sustainability of the project.

The adoption of BOT can facilitate access to funds for urban renewal projects in the developing countries. Creation of job opportunities, ensuring users' satisfaction, community involvement and compatibility with environment can promote the sustainability of urban renewal projects in the developing countries.

The study extents our understanding of funding mechanisms, users' satisfaction with, and the sustainability of urban renewal projects from the Nigerian perspective.

The purpose of this study is to examine the adequacy of incrementally constructed government assisted self‐help housing in addressing the needs of residents of the Workers’ Housing Estate, Abeokuta, Ogun State, Nigeria.

A quantitative method and the survey research approach were used. Data were collected from randomly selected 156 household heads in this housing estate with structured questionnaires and analyzed using descriptive and factor analyses.

About 50 percent of the respondents felt that housing environment in the estate was adequate in meeting their needs. Adequacy of housing unit characteristics was higher than that of housing services, social infrastructure and management of the housing estate.

Incremental housing construction strategy can provide adequate housing for low and middle‐income public sector workers in the developing countries; and this can be enhanced through measures that ensure rapid upgrading of housing units and access to housing services and basic infrastructure by the residents.

The adoption of government assisted incremental construction strategy has great potentials in facilitating access to housing by low‐income urban residents in the developing countries.

A pioneer study on the adequacy of housing provided using the incremental construction strategy in Ogun State Nigeria. Findings may not be generalised, but they have implications for social housing in the developing countries.

The purpose of this paper is to present research assessing the level of qualitative adequacy of newly constructed public housing in urban centres in Ogun State, Nigeria.

The study followed a quantitative research strategy. A survey of 517 housing units constructed through four different strategies and selected based on quota of their existence in nine public housing estates was conducted with a questionnaire as the key data collection instrument. A five‐point Likert scale was used in measuring the level of qualitative adequacy of four key housing sub‐components. The data were analysed using descriptive statistics.

Residents found the overall housing to be inadequate; they indicated that housing unit attributes were the most adequate and thus contributed most, while neighbourhood facilities were the least inadequate and contributed the least to qualitative housing adequacy.

The sample population comprised mainly house heads in public housing constructed between 2003 and 2009 therefore, the findings may not be considered to be applicable to all the public housing in the study area. However, the findings can form the basis for judging the performance of public housing in the current democratic dispensation in the study area.

The findings imply that giving adequate attention to the provision of infrastructural facilities and maintenance of existing ones can enhance the qualitative adequacy of public housing.

This paper is a pioneering effort at evaluating the qualitative adequacy of most recently constructed public housing in the study area.

The aim of this study was to investigate the factors which define and predict the satisfaction of first-time residential clients of architects in Nigeria using Lagos as a case study.

The study was based on the notion that satisfaction of first-time residential clients with architectural services is a combination of satisfaction with service, design and relationship qualities as well as reputation of the architect. A cross-sectional survey of randomly selected first-time residential clients of architects in the study area was conducted using pre-tested questionnaire as the principal data gathering instrument. Data were analyzed using descriptive statistics, factor and regression analyses.

Of the seven factors identified, the factors which best define the satisfaction of the first-time residential clients were personalization of service, reliability of, confidence inspired by and personality of the architect. The best predictors of the satisfaction of the first-time residential clients of architects in Nigeria varied with the nature of service. However, it was observed that the experience of the architect cut across all service types as a significant predictor of client satisfaction.

Only residential clients were considered in the study. Other categories of clients may be considered in further studies.

There is need for architects to consider the nature of services provided in their quest to satisfy their first-time residential clients.

Previous studies have focused on experienced and mostly public sector clients. This study provides empirical data on the factors that influence the satisfaction of first-time private clients who engaged the services of architects for their personal homes.

The general aim of this research is to investigate residents' perception of the quality of public housing and factors influencing this in Ogun State Southwest Nigeria. This is in view of a paucity of published works on this subject matter and the need to upgrade the quality of public housing in urban areas in Nigeria.

Data for the study were collected through a cross sectional survey of proportionately selected 517 household heads in newly constructed public housing estates, and 90 staff members of four key public housing agencies in urban areas of Ogun State, Nigeria. Structured questionnaires were used in the collection of primary data. Descriptive statistics and categorical regression analysis were used in data analysis.

The results show that a majority of the respondents rated their current residential environment low on the quality scale. Whereas housing unit attributes were rated highest, neighbourhood facilities were rated very low on the housing quality scale. Housing delivery strategies, spatial deficiencies in housing units, organizational capacity of housing providers, age, income, education and tenure status of residents were found to be among the key factors influencing residents' perception of housing quality in the study area.

The survey was concentrated on newly constructed public housing by Ogun State government in selected urban areas. Other studies can examine housing constructed by the Federal Government of Nigeria in the study area.

Lack of access to housing services, infrastructure and neighborhood facilities accounts for poor quality of public housing in the study area. This can be improved through adequate provision of basic social amenities, organizational capacity building and adoption of appropriate housing delivery strategies by public housing providers.

A framework for studying the quality of public housing in Nigeria and other countries has been developed. The findings can assist public housing policy makers and programme managers to improve on the quality of public housing and services.

The aim of this research is to identify the factors responsible for the inability of authorities in rapidly growing megacities in developing countries to integrate disaster risk vulnerability reduction strategies effectively with their development plans.

The study followed a qualitative research strategy. A survey research approach with pre‐tested questionnaires as key data collection instrument was used in eliciting responses from 135 randomly selected built environment professionals in academics and disaster management practitioners in government and non‐governmental organizations in Lagos Megacity Area, Nigeria.

A number of factors militating against the adoption of effective disaster vulnerability reduction strategies in the area were identified. The most critical were faltering institutions and governance, weak infrastructure base and a low level of disaster education.

The sample population comprised mainly built environment professionals in academics and disaster managers across the city. Therefore, the views presented in the paper may not be considered generalizable within the context of multiplicity of stakeholders in disaster studies. However, the research presents the perception of experts and key stakeholders in disaster vulnerability reduction in the study area.

The findings can form the basis for addressing these challenges, most particularly in generating and adopting new approaches to policy formulation and implementation by the public and private sectors.

Research on this subject‐matter is very limited in Nigeria. It is, however, very relevant in efforts at addressing the challenges of sustainable development in developing countries from the human and policy dimensions.

This study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is observed that the high degree of manual work in the O2C process causes mistakes, delays and rework in the process. The purpose of this article is therefore to analyze the case company's current state of the O2C process as well as to identify the areas of development in this process by deploying the means of Lean Six Sigma tools such as value stream mapping (VSM).

The study was conducted as a mix of quantitative and qualitative analysis. Based on both the quantitative and qualitative data, a workshop on VSM was organized to analyze the current state of the O2C process of a case company, engaged in the energy and environment sector in Finland.

The results found that excessive manual work was highly connected to inadequate or incorrect data in pricing and invoicing activities, which resulted in canceled invoices. Canceled invoices are visible to the customer and have a negative impact on the customer experience. This study found that by improving the performance of the O2C process activities and improving communication among the internal and external stakeholders, the whole O2C process can perform more effectively and provide better customer value.

The O2C process is the most visible process to the customer and therefore its punctual and fluent order management is vital. To ensure that the O2C process is operating as desired, suitable process performance metrics need to be aligned and followed. The results gathered from the case company's data, questionnaire interviews, and the VSM workshop are all highlighted in this study. The main practical and managerial implications were to understand the real-time O2C process performance, which is necessary to ensure strong performance and enhance continuous improvement of the O2C process that leads to operational excellence and commercial competitiveness of the studied case company.