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Article
Publication date: 13 March 2009

An exploration of unspoken bias: women who work for women

Renee Warning and F. Robert Buchanan

The purpose of this paper is to inquire whether gender plays a role in the supervisory preference of female workers, and to establish a starting‐point in the…

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Abstract

Purpose

The purpose of this paper is to inquire whether gender plays a role in the supervisory preference of female workers, and to establish a starting‐point in the identification of any bias that is discovered.

Design/methodology/approach

A field experiment of 226 adults of both genders was used to test the hypotheses. It combined a video vignette with a survey that employed a dispositional index followed by attitudinal measures.

Findings

Descriptive statistics, analysis of variance, and regression analyses were used to highlight the biases that were discovered. Females believed that other women are good managers, but the female workers did not actually want to work for them. The results may have some basis in females' perceptions of female managers as being high in dominance. The female manager was also seen as being emotional. More specifically, the female manager was seen as being more nervous and more aggressive than a male manager. It was also discovered that female preference for male supervisors increased with greater numbers of years in the workforce.

Research limitations/implications

This is an exploratory study. Workers surveyed were enrolled in a large metropolitan US university. Subsequent studies need to include a broader sample, particularly including workers from earlier generations. Extensive additional research is essential.

Originality/value

The findings lend credence to strong but seldom discussed anecdotal undercurrents of women's unwillingness to work for other women. Although female managers have been studied to a limited degree, there has been no empirical research on the female subordinate relationship. The study makes an entry into this important question of whether women have a prejudice against working for other women. The practitioner/policymaker implications are substantial.

Details

Gender in Management: An International Journal, vol. 24 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/17542410910938817
ISSN: 1754-2413

Keywords

  • Bias
  • Gender
  • Women workers
  • Women executives
  • United States of America

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Article
Publication date: 2 October 2017

Watch his deed or examine his words? Exploring the potential of the behavioral experiment method for collecting data to measure culture

Ryan W. Tang

To address three issues of survey-based methods (i.e. the absence of behaviors, the reference inequivalence, and the lack of cross-cultural interaction), the purpose of…

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Abstract

Purpose

To address three issues of survey-based methods (i.e. the absence of behaviors, the reference inequivalence, and the lack of cross-cultural interaction), the purpose of this paper is to explore the potential of using the behavioral experiment method to collect cross-cultural data as well as the possibility of measuring culture with the experimental data. Moreover, challenges to this method and possible solutions are elaborated for intriguing further discussion on the use of behavioral experiments in international business/international management (IB/IM) research.

Design/methodology/approach

This paper illustrates the merits and downside of the proposed method with an ultimate-game experiment conducted in a behavioral laboratory. The procedure of designing, implementing, and analyzing the behavioral experiment is delineated in detail.

Findings

The exploratory findings show that the ultimate-game experiment may observe participants’ behaviors with comparable references and allow for cross-cultural interaction. The findings also suggest that the fairness-related cultural value may be calibrated with the horizontal and vertical convergence of cross-cultural behaviors (i.e. people’s deed), and this calibration may be strengthened by incorporating complementary methods such as a background survey to include people’s words.

Originality/value

The behavioral experiment method illustrated and discussed in this study contributes to the IB/IM literature by addressing three methodological issues that are not widely recognized in the IB/IM literature.

Details

Cross Cultural & Strategic Management, vol. 24 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/CCSM-10-2016-0175
ISSN: 2059-5794

Keywords

  • Behavioural experimentation
  • Cross-cultural data
  • Interactive behaviour
  • Reference inequivalence

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Article
Publication date: 24 May 2013

Cross‐cultural differences in the content and presentation of web sites

Ruben Huertas‐Garcia, Agusti Casas‐Romeo and Esther Subira

Internet is set to be one of the main channels of distribution in the future and already greatly facilitates product evaluation thanks to the information available on the…

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Abstract

Purpose

Internet is set to be one of the main channels of distribution in the future and already greatly facilitates product evaluation thanks to the information available on the net. The main advantages of electronic shopping over other channels include the reduced costs of searching for products and for product‐related information. Research has stressed the importance of quality information in web site design. The perceived utility of a web site depends on the perceived utility of its content (i.e. quality of information on product characteristics) and its presentation of that content. This paper compares the ways in which a web site's content and content presentation affect the product choice of two consumer groups from different cultures. The paper aims to discuss these issues.

Design/methodology/approach

The authors conduct an exploratory study to determine the key factors which may be used in a later conclusive research. The authors propose a tool based on the statistical design of experiments to determine the number of significant factors used by two market segments (Spanish and US students) when selecting a bottle of wine sold via a web site.

Findings

The authors identify key extrinsic factors of consumers' perceived utility when selecting a bottle of wine from a web site and analyse whether cross‐cultural aspects are significant in this choice. The authors assume that web site evaluations made by users from different geographical areas reflect their preferences for more familiar designs.

Research limitations/implications

The sample size does not enable us to determine the significance of certain variables. Moreover, the sample is not fully representative of the overall consumer population, and so inferences cannot be made about all consumers. However, since the study is exploratory with a theoretical content, the results can be considered valid.

Practical implications

Web page designers need to take into account the cultural characteristics of their target market in the presentation and content of their sites.

Originality/value

The internet marketing literature considers cultural differences in web design as a tool to improve user confidence and attitude. However, few studies have examined the effects of the cultural adaptation of web sites on user evaluations. Here, the authors propose a straightforward procedure for calculating the main effects of web site attributes. Yates' algorithm and the normal probability plot, proposed by Daniel, can be implemented in any spread sheet.

Details

Kybernetes, vol. 42 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/K-03-2013-0061
ISSN: 0368-492X

Keywords

  • Experimental psychology
  • Information theory
  • Web site design
  • Cross‐cultural consumer behaviour
  • Information quality
  • Exploratory experiment
  • Wine online
  • Statistical design of experiments

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Article
Publication date: 14 January 2019

Empirical studies of collaborative information seeking: a review of methodological issues

Morten Hertzum and Preben Hansen

Information seeking is often performed in collaborative contexts. The research into such collaborative information seeking (CIS) has been proceeding since the 1990s but…

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Abstract

Purpose

Information seeking is often performed in collaborative contexts. The research into such collaborative information seeking (CIS) has been proceeding since the 1990s but lacks methodological discussions. The purpose of this paper is to analyze and discuss methodological issues in existing CIS studies.

Design/methodology/approach

The authors systematically review 69 empirical CIS studies.

Findings

The review shows that the most common methods of data collection are lab experiments (43 percent), observation (19 percent) and surveys (16 percent), that the most common methods of data analysis are description (33 percent), statistical testing (29 percent) and content analysis (19 percent) and that CIS studies involve a fairly even mix of novice, intermediate and specialist participants. However, the authors also find that CIS research is dominated by exploratory studies, leaves it largely unexplored in what ways the findings of a study may be specific to the particular study setting, appears to assign primacy to precision at the expense of generalizability, struggles with investigating how CIS activities extend over time and provides data about behavior to a larger extent than about reasons, experiences and especially outcomes.

Research limitations/implications

The major implication of this review is its identification of the need for a shared model to which individual CIS studies can contribute in a cumulative manner. To support the development of such a model, the authors discuss a model of the core CIS process and a model of the factors that trigger CIS.

Originality/value

This study assesses the current state of CIS research, provides guidance for future CIS studies and aims to inspire further methodological discussion.

Details

Journal of Documentation, vol. 75 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JD-05-2018-0072
ISSN: 0022-0418

Keywords

  • Research methods
  • Information science
  • Information seeking
  • Information behaviour
  • Collaborative information seeking
  • Collaborative search

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Article
Publication date: 4 September 2017

Does lean cure variability in health care?

Oskar Roemeling, Martin Land and Kees Ahaus

The purpose of this paper is to investigate the roles that employee-initiated Lean improvement projects play in health care. Lean ideas are introduced to improve flow in…

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Abstract

Purpose

The purpose of this paper is to investigate the roles that employee-initiated Lean improvement projects play in health care. Lean ideas are introduced to improve flow in health care. Although variability is detrimental to flow performance, it is unclear whether Lean initiatives set out to reduce this variability and the associated buffers.

Design/methodology/approach

Longitudinal field research is combined with an exploratory field-quasi-experiment. First, a large set of Lean interventions were explored and their focus classified. Semi-structured interviews with practitioners supported the initial findings regarding the focus. Second, this study investigated whether a knowledge deficiency could explain the identified focus through a quasi-experiment in which the authors’ stimulated knowledge on the roles of variability and buffers and then classified subsequent interventions.

Findings

The results reflected a narrow application of Lean, with most interventions directed at reducing direct waste. A quasi-experiment demonstrated that a small investment in knowledge enables the focus to shift toward buffers and variability issues – i.e. toward a more complete Lean approach.

Research limitations/implications

This research supports the commonly held view that there is a tendency to focus on waste. Furthermore, a lengthy experience of Lean does not guarantee interventions will focus on buffers and variability, issues with arguably a higher complexity compared to obvious waste. However, small investments in knowledge can broaden the focus of practitioners’ interventions.

Originality/value

This study is one of the first to research the focus of Lean interventions through a data set spanning several years. The results are based on a unique data set covering a large number of documented Lean interventions.

Details

International Journal of Operations & Production Management, vol. 37 no. 9
Type: Research Article
DOI: https://doi.org/10.1108/IJOPM-07-2015-0452
ISSN: 0144-3577

Keywords

  • Health care
  • Continuous improvement
  • Lean management
  • Buffers
  • Field research
  • Variability

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Article
Publication date: 16 November 2015

Two ' s company, but three ' s no crowd: Evaluating exploratory web search for individuals and teams

Chirag Shah, Chathra Hendahewa and Roberto González-Ibáñez

The purpose of this paper is to investigate when and how people working in collaboration could be benefitted by an exploratory search task, specifically focussing on team…

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Abstract

Purpose

The purpose of this paper is to investigate when and how people working in collaboration could be benefitted by an exploratory search task, specifically focussing on team size and its effect on the outcomes of such a task.

Design/methodology/approach

The paper investigates the effects of team sizes on exploratory search tasks using a lab study involving 68 participants – 12 individuals, ten dyads, and 12 triads. In order to assess various factors during their exploratory search sessions, an evaluation framework is synthesized using relevant literature. The framework consists of measures for five groups of quantities relevant to exploratory search: information exposure, information relevancy, information search, performance, and learning.

Findings

The analyses on the user study data using the proposed framework reveals that while individuals working alone cover more information than those working in teams, the teams (dyads and triads) are able to achieve better information coverage and search performance due to their collaborative strategies. In many of the measures, the triads are found to be even better than the dyads, demonstrating the value of adding a collaborator to a search process with multiple facets.

Originality/value

The findings shed light on not only how collaborative work could help in achieving better results in exploratory search, but also how team sizes affect specific aspects – information exposure, information relevancy, information search, performance, and learning – of exploratory search. This has implications for system designers, information managers, and educators.

Details

Aslib Journal of Information Management, vol. 67 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/AJIM-05-2015-0082
ISSN: 2050-3806

Keywords

  • Evaluation
  • Group work
  • User study
  • Information seeking
  • Collaborative search
  • Exploratory search

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Article
Publication date: 17 August 2015

The impact of destination images on tourists’ decision making: A technological exploratory study using fMRI

Osama Sam Al-Kwifi

The purpose of this paper is to explore the influence of destination images on tourists’ behavioral intention to select a destination for their next vacation. Most of…

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Abstract

Purpose

The purpose of this paper is to explore the influence of destination images on tourists’ behavioral intention to select a destination for their next vacation. Most of previous studies investigated this relationship by interacting with tourists during their stay in the destination. However, this research examines the impact of destination images before tourists visit a destination, using functional technological-oriented magnetic resonance imaging (fMRI) approach to track brain activation during the decision to select a destination.

Design/methodology/approach

The proposed model is adopted from the theory of planned behavior. Study participants divide a set of hotel destination images into two groups: attractive and non-attractive destination images. A blocked design experiment was used during fMRI scan to track brain activities resulting from presenting the two groups of images to participants, and record the strength of their intention to visit the attractive destination.

Findings

The level of brain activation at the ventromedial prefrontal cortex (vmPFC) increased when participants were asked to assess the attractive destination images compared with the level of activation for non-attractive ones. Also, the positive attitude toward an attractive destination led to higher intention to visit that destination.

Research limitations/implications

This study enhances the authors’ understanding of how tourists analyze destination images to reach a decision on future action. It can also be used to help destination managers define an advertisement strategy that makes their destination more attractive.

Originality/value

Although the literature reports considerable research on destination image and its influence on tourists intention, this is the first exploratory study to use the fMRI technology to investigate tourists’ attitude toward destination images.

Details

Journal of Hospitality and Tourism Technology, vol. 6 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JHTT-06-2015-0024
ISSN: 1757-9880

Keywords

  • Decision-making
  • Intention
  • Consumer behavior
  • Attitude
  • Destination image
  • Functional magnetic resonance imaging

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Article
Publication date: 15 May 2020

Unravelling the relationship between response time and user experience in mobile applications

Mengli Yu, Ronggang Zhou, Zhao Cai, Chee-Wee Tan and Huiwen Wang

This study examines the impact of response time on user experience for mobile applications and considers the moderating influence of gender and network environment on this…

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Abstract

Purpose

This study examines the impact of response time on user experience for mobile applications and considers the moderating influence of gender and network environment on this relationship.

Design/methodology/approach

An experiment was conducted with 50 young adults to evaluate their user experience of a mobile application that simulates variations in network environment and response time. User experience was evaluated based on the three constituent dimensions of tolerance, acceptance, and satisfaction.

Findings

Analytical results demonstrate that response time not only adversely affects user experience of mobile applications, but that this effect is not homogeneous across the three dimensions of tolerance, acceptance and satisfaction. The findings also illustrate that gender moderates the effect of response time on user experience, however, the negative influence is more salient for males than females, which is opposite to our hypothesis. The joint moderating influence of gender and network environment turned out to be partly significant.

Practical implications

By illuminating users' tolerance, acceptance, and satisfaction with varied response times, findings from this study can inform the design of mobile applications such that desired levels of user experience can be assured with minimum resources.

Originality/value

Although response time has been hailed as a key determinant of user experience for desktop applications, there is a paucity of studies that have investigated the impact of response time on user experience for mobile applications. Furthermore, prior research on response time neglects the multi-dimensional nature of user experience. This study bridges the above mentioned knowledge gaps by delineating user experience into its constituent dimensions and clarifying the effects of response time on each of these dimensions.

Details

Internet Research, vol. 30 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/INTR-05-2019-0223
ISSN: 1066-2243

Keywords

  • Mobile application
  • Response time
  • User experience
  • Zone-of-tolerance
  • Gender
  • Network
  • Expectation disconfirmation theory

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Article
Publication date: 19 June 2008

Design creativity: static or dynamic capability?

Arash Azadegan, David Bush and Kevin J. Dooley

Viewing creativity through the theoretical lens of the resource‐based view, the paper attempts to answer a fundamental question: is design creativity a static or dynamic…

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Abstract

Purpose

Viewing creativity through the theoretical lens of the resource‐based view, the paper attempts to answer a fundamental question: is design creativity a static or dynamic capability? If static, then firms need to acquire personnel who are already creative. If dynamic, then personnel's creative talents should be developed through training.

Design/methodology/approach

In an exploratory controlled experiment of 74 design engineers from ten firms, two forms of training emphasizing design creativity as static or dynamic capability were applied. Creative designs developed by the participants were judged by professionals inside each organization. Results were analyzed using structural equation modeling.

Findings

The exploratory findings support the notion that design creativity is a static capability. In tandem, support for design creativity as a dynamic capability, contingent upon personality traits is apparent. Training may help develop some people's creative skills.

Research limitations/implications

Small sample size limited the ability to distinguish the significance of some effects. Further incubation time for training and an added evaluation step by the judges could have resulted in more apparent effects of training.

Practical implications

Finest candidates for recruitment and development may not be identified based on a limited set of characteristics. Selection should be based on a combination of criteria. To gain the most, training programs should be subject to the individuals' learning styles.

Originality/value

Design creativity should be considered as a static characteristic determined upon recruitment (buy), and as a dynamic one developed post hire (make). The exploratory findings suggest a combined buy and modify approach to design creativity.

Details

International Journal of Operations & Production Management, vol. 28 no. 7
Type: Research Article
DOI: https://doi.org/10.1108/01443570810881794
ISSN: 0144-3577

Keywords

  • Creative thinking
  • Product design
  • Resource allocation

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Article
Publication date: 12 March 2018

Choosing a book by its cover: analysis of a reader’s choice

Arūnas Gudinavičius and Andrius Šuminas

The massive growth in the number of book titles has made publishers think about how to attract a customer’s attention to particular books. This is the reason why the book…

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Abstract

Purpose

The massive growth in the number of book titles has made publishers think about how to attract a customer’s attention to particular books. This is the reason why the book cover plays an important role as a tool of communication with the reader. The research question of this exploratory study is whether the preference given by readers to book cover colors is different across genders and age groups when they choose the book in an online bookstore by its cover. The paper aims to discuss these issues.

Design/methodology/approach

The experiment in a bookstore and a library was done. Each respondent was asked to choose one book from our sample of 18 books and a mobile eye tracking laboratory was set up in order to find out the respondents’ basic gazing data. After conducting an experiment with bookstore and library visitors, the results showed that younger women tend to select a book by its cover (when the time for selection is not limited) statistically significantly faster than men of the same age group. The difference disappears with age.

Findings

The data of the experiment suggested that women from the age group 18-35 prefer books with cool color covers and the preference disappears with age; accordingly, men in the age group 56+ prefer books with warm color covers. The preference was not seen in younger age groups. The analysis of data on the number of choices for each cover and the time spent looking at each of them revealed a significant positive correlation between the women’s preferences in selecting covers and the time women spend looking at them; however, there was no such correlation in the case of men’s data.

Originality/value

The study has shown that the reader’s book choice is at least partly influenced by the cover color. The preference given to cool and warm colors and the speed of decision making show certain differences across genders and age groups. The result contributes to knowing how to create book covers more adopted to reader’s needs.

Details

Journal of Documentation, vol. 74 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JD-09-2016-0111
ISSN: 0022-0418

Keywords

  • Publishing
  • Eye tracking
  • Book covers
  • Choosing a book by its cover
  • Colour preference
  • Readers

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