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Book part
Publication date: 10 December 2015

Chun Kit Lok

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption…

Abstract

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

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Book part
Publication date: 11 November 2019

Shikta Singh

This chapter explains the “reason” and “procedure” of research. It also pertains to the substances of undertaking research including hypothesis building, conceptual…

Abstract

This chapter explains the “reason” and “procedure” of research. It also pertains to the substances of undertaking research including hypothesis building, conceptual framework, and theory advancement. It is intended to serve as a fundamental resource to equip the researcher with a manual for research.

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Methodological Issues in Management Research: Advances, Challenges, and the Way Ahead
Type: Book
ISBN: 978-1-78973-973-2

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Article
Publication date: 1 August 2004

Daniel Andriessen

This paper raises the issue of research methodology for intellectual capital and other types of management research by focusing on the dilemma of rigour versus relevance…

Abstract

This paper raises the issue of research methodology for intellectual capital and other types of management research by focusing on the dilemma of rigour versus relevance. The more traditional explanatory approach to research often leads to rigorous results that are not of much help to solve practical problems. This paper describes an alternative approach of practicing intellectual capital research as a design science. This approach is equally scientific but is able to develop management methods that helps to solve organisational problems. This paper shows strengths and weaknesses of both the approaches and concludes that combining both within the intellectual capital research community can help to reconcile the dilemma of rigour versus relevance.

Details

The Learning Organization, vol. 11 no. 4/5
Type: Research Article
ISSN: 0969-6474

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Abstract

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Applying Partial Least Squares in Tourism and Hospitality Research
Type: Book
ISBN: 978-1-78756-700-9

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Article
Publication date: 25 May 2012

Hans Ruediger Kaufmann, Demetris Vrontis, Michael Czinkota and Alvin Hadiono

Environmental changes require higher levels of corporate authenticity when communicating with stakeholders. This is achieved by a congruence of stakeholder and brand…

Abstract

Purpose

Environmental changes require higher levels of corporate authenticity when communicating with stakeholders. This is achieved by a congruence of stakeholder and brand identities. Focusing on employee identity, the purpose of this paper is to explain relationships of factors predicting brand‐building behavior.

Design/methodology/approach

The study pursues a triangulation approach, applying case study and survey as research methods and telephone interviews and questionnaires as research techniques in the respective exploratory and explanatory research stages.

Findings

Confirmed by exploratory and explanatory research, the antecedent factors of behavioral branding have been elicited. Interestingly, marketing control reflected differentiated results compared to previous research. It showed the highest level of contribution to explain R square followed by role identity salience and value congruence. This factor also had the highest correlation value.

Research limitations/implications

Additional qualitative and quantitative research with increased sample size is suggested to validate the findings in diverse cross‐cultural research settings.

Practical implications

The findings enable global marketing managers to more effectively relate to stakeholders by a holistic, empathetic and authentic corporate branding strategy execution.

Originality/value

The interdisciplinary study validates and further develops recent pioneering research by using different measurements, scales and sample scopes. This multidisciplinary research delineates innovative and integrated conceptualizations on corporate branding, identity and leadership and supports the call to upgrade the branding concept within the marketing discipline.

Details

Journal of Product & Brand Management, vol. 21 no. 3
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 15 June 2020

Silvia Ratna, Hamidah Nayati Utami, Endang Siti Astuti, Wilopo and Muhammad Muflih

Find out how the employees’ performance on the implementation of the hotel reservation information system. Therefore, this paper aims to examine the effect of the…

Abstract

Purpose

Find out how the employees’ performance on the implementation of the hotel reservation information system. Therefore, this paper aims to examine the effect of the task-technology fit (TTF) on the use of information systems, as well as its effect on user performance and satisfaction.

Design/methodology/approach

This research type is explanatory research. In explanatory research, the aim is to provide an explanation related to the causal relationship between variables and hypothesis testing. The unit of analysis adopted in this study is the individual of the front office employees who use the star hotel reservation information system in South Kalimantan Province (the population is 239, and the taken are 150 samples, based on the number of indicators multiplied 5).

Findings

The higher the TTF, the higher the level of using information systems. The higher the use level of information systems, the higher the information systems user performance and vice versa in which the higher the user’s performance, the more increase the use of information systems. On the other hand, this study found that the use of information systems and user performance has no significant effect on user satisfaction.

Originality/value

The novelty in this study is shown in the influence between performance variables on the usage and the usage variables on the users’ performance. This study examines the importance of reciprocal usage and user performance relationships based on previous research studies that examine the relationship and that information technology (IT) usage will affect user performance. In addition, the users’ performance will affect the users’ behavior in using IT.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 50 no. 3
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 29 November 2018

Junzhe Ji, Emmanuella Plakoyiannaki, Pavlos Dimitratos and Shouming Chen

The purpose of this paper is to examine how qualitative case research (QCR) has been conducted in the field of international entrepreneurship (IE) in terms of…

Abstract

Purpose

The purpose of this paper is to examine how qualitative case research (QCR) has been conducted in the field of international entrepreneurship (IE) in terms of onto-epistemology and methodology. QCR can serve as an umbrella approach for contextualizing and capturing the complexity of IE opportunities, events, conditions and relationships, and to illuminate and enrich the understanding of related IE processes.

Design/methodology/approach

A thorough literature review was conducted of IE journal articles published between 1989 and mid-2017. This paper identified and analyzed 292 journal articles in terms of theoretical purpose and research design.

Findings

The findings suggest that the “positivistic” QCR is the customary convention of QCR in IE. “Exploratory” and “theory building” are the two most commonly pursued objectives. There have also been atypical practices and increased methodological rigor in recent years. Alternative paradigmatic QCRs that depart from positivistic assumptions are in an early stage of development in IE.

Originality/value

To the best of the authors’ knowledge, this is the first research examining QCR onto-epistemology and methodology approaches in IE, providing a useful state of the art that has been hitherto lacking in the literature. Based on this paper’s findings, the authors suggest that the IE field would benefit from greater methodological transparency in the reporting and writing of QCR. Also, the breadth of knowledge and legitimacy of the IE area would be enhanced through more studies involving unconventional (beyond positivistic) QCR.

Details

International Marketing Review, vol. 36 no. 1
Type: Research Article
ISSN: 0265-1335

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Book part
Publication date: 11 November 2019

Abstract

Details

Methodological Issues in Management Research: Advances, Challenges, and the Way Ahead
Type: Book
ISBN: 978-1-78973-973-2

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Book part
Publication date: 1 October 2008

Karen L. Tonso

Who can make claims “to know?” This chapter argues that there are distinct sets of understandings in social science versus STEM fields, and that STEM education research

Abstract

Who can make claims “to know?” This chapter argues that there are distinct sets of understandings in social science versus STEM fields, and that STEM education research can benefit from interdisciplinarity, instead of being disciplinary (principally the purview of STEM insiders). The concept “gender” proves illustrative. Among many social science scholars, gender is understood as a complex social construction: contingent, contextual, contested ways that masculinities and femininities are embodied, enacted, and differentiated in everyday social life – as compared to simple, dichotomous male–female comparisons. Comparing social science and STEM conceptualizations of gender leads to three conclusions. First, empirical research with more forward-looking conceptualizations demonstrate that outdated underpinnings in STEM research overlook important issues, such as seeking solutions within individuals (especially students) instead of in the educational community or STEM culture. Second, since the frontier of social science keeps moving, and STEM insiders’ appreciations will necessarily lag new understandings, STEM-insider research might unfortunately be outdated from inception. Thirdly, the chapter concludes that collaborations between/among STEM and social science scholars have greater potential for research with explanatory power, research able to contribute better understandings of and solutions for dilemmas of STEM education.

Details

Integrating the Sciences and Society: Challenges, Practices, and Potentials
Type: Book
ISBN: 978-1-84855-299-9

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Article
Publication date: 3 June 2020

Fredrick Odhiambo Adika and Tom Kwanya

The purpose of this study was to analyse the skills required by lecturers to be able to support research data management effectively; assess the research data management…

Abstract

Purpose

The purpose of this study was to analyse the skills required by lecturers to be able to support research data management effectively; assess the research data management literacy levels amongst lecturers at Strathmore University; and suggest how research data management capacity can be strengthened to mitigate the knowledge gaps identified.

Design/methodology/approach

This study was conducted as a mixed methods research. Explanatory sequential mixed methods approach was used to collect, analyse and interpret quantitative and qualitative data from lecturers at Strathmore University in Nairobi, Kenya. Quantitative data was collected using questionnaires while qualitative data was collected through focus group discussions. Quantitative data was analysed using SPSS while qualitative data was analysed thematically.

Findings

The findings of this study indicate varied levels of research data management literacy amongst lecturers at Strathmore University. Lecturers understand the need of having literacy skills in managing research data. They also participate in data creation, collection, processing, validation, dissemination, sharing and archiving. This is a clear indication of good research data management. However, the study also revealed gaps in research data management skills amongst the lecturers in areas such as sharing of research data on open access journals, data legislation and securing research data.

Research limitations/implications

The study has been conducted in one university in Kenya. However, the findings have been contextualised in the global landscape through suitable references.

Practical implications

The findings of this study may be used to attract the attention of lecturers and librarians to research data management. The findings may also be used to develop institutional policies on research data management at Strathmore University and beyond. The suggested ways of research data capacity strengthening can be adopted or adapted by other universities to enhance research data management.

Originality/value

This is an original study.

Details

Library Management, vol. 41 no. 6/7
Type: Research Article
ISSN: 0143-5124

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