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Article
Publication date: 11 September 2017

Leah Gillooly, Philip Crowther and Dominic Medway

The purpose of this paper is to explore the application of event design principles in the creation and execution of effective experiential sponsorship activations (ESAs) by B2B…

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Abstract

Purpose

The purpose of this paper is to explore the application of event design principles in the creation and execution of effective experiential sponsorship activations (ESAs) by B2B brands and examine the challenges posed by the sponsorship context to sponsors seeking to create ESAs, with proposed potential solutions.

Design/methodology/approach

A case study of Cisco’s ESA activities as part of its London 2012 Olympic and Paralympic Games sponsorship activation is developed, drawing on interviews with key Cisco employees and secondary sources of data, both internal and external to Cisco.

Findings

Blending the event design principles typically associated with B2B events with those more commonly found in corporate hospitality or B2C events enables sponsors to address the cognitive needs of attendees as business representatives, while also satisfying their needs as individuals seeking more sensorial experiences. Effective use of event design principles, creative marketing and promotion, and collaboration with other sponsors allow brands to overcome constraints placed on them by the unpredictable nature of sponsorship, sponsorship rights agreements and the increased clutter in the sponsorship environment.

Research limitations/implications

Existing knowledge on sponsorship activation is extended, drawing on principles of event design to offer a sponsor-focused perspective on the creation and execution of effective ESAs for B2B brands. Existing thinking around B2B event design is challenged and augmented when considering its application to ESA design.

Practical implications

Inter-sponsor collaboration and the blending of cognitive and sensorial elements of event design are important for sponsors seeking to create and deliver effective ESAs.

Originality/value

The paper draws on the event design literature to appraise the execution of ESA by B2B brands within the context of event sponsorship.

Details

Sport, Business and Management: An International Journal, vol. 7 no. 4
Type: Research Article
ISSN: 2042-678X

Keywords

Article
Publication date: 5 March 2018

Chiara Orefice

The purpose of this paper is to contribute to the paradigm shift towards event design predominant research by presenting an analysis of how the concept of event design has…

7628

Abstract

Purpose

The purpose of this paper is to contribute to the paradigm shift towards event design predominant research by presenting an analysis of how the concept of event design has developed in the events literature and by exploring a new perspective based on its contribution to value co-creation.

Design/methodology/approach

Theory from design management and service design is discussed to provide insights on the role of event design as contributing to the creation of value in social systems.

Findings

A new framework for categorising the role of event design is proposed, called the Event Design Ladder. Event design is no longer considered as a problem solving activity, but as a contributor to value creation and an ongoing pursuit carried out over time and space. Stakeholders become co-designers of value systems.

Research limitations/implications

Service design and design management literature offer interesting potential for event researchers to advance the conceptualisation of event design. Considering events as platforms for long-term stakeholder engagement implies that the concept of design becomes strategic. Design as strategy is identified as a new area of event research.

Originality/value

This paper proposes a new perspective on events considered as catalysts of value systems, where the role of design is not only to orchestrate meaningful experiences but to facilitate collaboration across projects, integrating resources and building on stakeholders’ skills and knowledge. Theories of practice are explored as a way to theorise and carry out research on how value is co-created by actors.

Details

International Journal of Event and Festival Management, vol. 9 no. 1
Type: Research Article
ISSN: 1758-2954

Keywords

Article
Publication date: 1 August 1980

Don Binsted

This monograph is written with the management trainer, development adviser or OD consultant in mind. People engaged in other types of training may find ideas and approaches which…

472

Abstract

This monograph is written with the management trainer, development adviser or OD consultant in mind. People engaged in other types of training may find ideas and approaches which are useful in a different context. A precise definition of who “management” are may be difficult, but the one I wish to work from would include “managers, supervisors and any person engaged in management work”. Such a definition would include supervisors in an office but exclude their subordinates. This definition would also include professional staff in for example marketing, or operations research, who are involved in the processes of management within an organisation, even though they had no responsibilities for subordinates. This monograph is written in four sections, each dealing with a particular aspect of design.

Details

Journal of European Industrial Training, vol. 4 no. 8
Type: Research Article
ISSN: 0309-0590

Article
Publication date: 16 December 2022

Jovan Velroy Fernandes and Ewa Krolikowska

The purpose of this paper is to contribute to the conceptualisation of the festival customer experience by proposing a new framework based on three interrelated concepts: event

1305

Abstract

Purpose

The purpose of this paper is to contribute to the conceptualisation of the festival customer experience by proposing a new framework based on three interrelated concepts: event design, social environment and digital environment.

Design/methodology/approach

The authors use a theory adaptation research design to adapt an existing customer experience framework to the specific context of festival customer experience based on the literature on customer experience and experiential marketing within events, festivals, tourism and leisure.

Findings

Based on this new conceptual framework, the authors identify interrelationships between event design, social environment and digital environment which can be managed by festival organisers to improve the customer experience.

Research limitations/implications

This study’s analysis identifies five areas which are crucial for managing the contemporary festival customer experience. It offers researchers a conceptual framework for further development.

Originality/value

The paper proposes a new conceptual framework for festival customer experience which can be used to improve brand experiences at festivals. This is an emerging area which warrants further attention since festivals provide a valuable opportunity for brands to engage and build relationships with prospective and existing customers. This study is the first to combine insights from the interrelationships between event design, digital environment and social environment to better understand how to improve the management of brand experiences at festivals.

Details

International Journal of Event and Festival Management, vol. 14 no. 1
Type: Research Article
ISSN: 1758-2954

Keywords

Article
Publication date: 15 March 2013

Steve Brown and Alison Hutton

The purpose of this paper is to explore recent technological and methodological developments in the evaluation of audience behaviour at planned events and discuss the implications…

5193

Abstract

Purpose

The purpose of this paper is to explore recent technological and methodological developments in the evaluation of audience behaviour at planned events and discuss the implications for researchers in this field, particularly the advantages of evaluating in real‐time. The creation and staging of the event experience – the realm of event design – is predicated on an understanding of the psychosocial domain of the audience. By understanding the motivations, the behaviours and the predispositions that the audience brings to the event, and how event design principles and techniques can be applied to influence audience behaviour in real time, the event designer is able to more successfully create and stage the event experience to meet the aims and objectives of the event.

Design/methodology/approach

The paper discusses international developments in the evaluation of the psychosocial domain of audiences at planned events and the range of research methodologies being used from a practitioner academic perspective. The paper will look at current research being undertaken in Sweden, Austria and Australia and identify trends internationally in this nascent field of research.

Findings

The paper argues that real time data collection of audiences provides insights into the effective design and management of planned events, particularly from the event risk management perspective.

Practical implications

Drawing on work being undertaken in the mass gatherings, tourism and service fields, the paper examines and synthesises these into a proposed model for the effective evaluation of the event audience.

Originality/value

This paper argues for an increase in – and a model for – research on audience behaviour, specifically in the real time capture and analysis of data of audiences at events as a means of developing and understanding of the effects of event design techniques applied at planned events.

Article
Publication date: 15 November 2018

Buddhi Wahalathantri, Weena Lokuge, Warna Karunasena and Sujeeva Setunge

The 2011 and 2013 Queensland, Australia flood events caused massive infrastructure damage for low-level stream crossings such as floodways and culverts in regional Queensland…

Abstract

Purpose

The 2011 and 2013 Queensland, Australia flood events caused massive infrastructure damage for low-level stream crossings such as floodways and culverts in regional Queensland. Failures of newly built floodways during the 2013 Queensland flood event in the Lockyer Valley Regional Council area raised significant concerns with respect to floodway design practices adopted in Australia and attracted significant research interest to enhance the resilience of floodways. Review of existing floodway design guidelines indicates that floodway design process is closely related to hydraulic and hydrological aspects. However, conducting a hydrological analysis is a challenging in rural areas, mainly owing to information scarcity. Floodways in rural areas often require a simple and economical solution contrast to more detailed hydrological analysis approaches adopted in urbanised areas. This paper aims to identify and apply the rational method to estimate maximum flood discharges at selected floodway locations in the Lockyer Valley Regional Council area. The paper further attempts to provide the first insight of flood characteristics during the 2011 and 2013 Queensland flood events at three catchment outputs across the selected case study area. It also highlights modern day challenges for practising engineers and researchers when estimating flood characteristics in rural areas. The paper shows that cross-cultivation of advancement in engineering practices and traditional approaches can promote quantitative approaches when assessing floodway damage in regional areas.

Design/methodology/approach

The research identifies limitations when assessing flood impact in rural regions in collaboration with experience from industry partners and authors themselves. The authors developed a framework to overcome those limitations arising from information scarcity to minimise the trial and error design approaches utilised in the current design practices for floodways.

Findings

This paper developed a simple and effective hydrological method with minimum inputs. It also provides an example on collating available but scattered resources and traditional method to quantitatively assess flood discharges of a rural catchment in Australia. Flood discharges at three catchment outlets along the Left-Hand Branch Road in the Lockyer Valley Region during both 2011 and 2013 Queensland flood events are estimated for the first time. The findings highlight the impact of flood discharges and flooded period on floodway failures.

Research limitations/implications

The current research is based on a selected case study area in Australia. However, similar challenges are expected all across the world, due to the scarcity of rainfall and flood measurement gauges.

Practical implications

Floodway designers can apply similar framework to estimate the flood discharges instead of current practice of trial and error process. This will provide more scientific and reliable estimation and assessment process.

Social implications

One of the social impacts identified in the broader research is the community outrages and disagreement between floodway design engineers and the community. Following the developed framework in the manuscript, design engineers will be able to justify their assumptions and design work.

Originality/value

The paper presents a novel framework on collating different and scattered information towards estimating flood discharges in rural areas. The manuscript presents the first insights on estimated flood discharges in the selected case study area during the 2011 and 2013 Queensland flood events. This will enable further research to be performed in a quantitative manner rather than the present approach of qualitative manner.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 9 no. 4/5
Type: Research Article
ISSN: 1759-5908

Keywords

Article
Publication date: 29 March 2021

Husam AlWaer, Susan Rintoul and Ian Cooper

This paper is concerned with what should happen after design-led events have been held to promote co-decision-making, between professionals and local stakeholders, in…

Abstract

Purpose

This paper is concerned with what should happen after design-led events have been held to promote co-decision-making, between professionals and local stakeholders, in collaborative planning of the built environment. Rather than being standalone, such events form one single step in a multi-stage collaborative planning process. What comes before and after them has to be acknowledged as important to their effective contribution to collaborative planning. This paper aims to make a case for giving more attention to the post-event stages of collaborative planning, to ensure that the involvement of the public produces real and tangible benefits.

Design/methodology/approach

Content analysis of both academic and grey literatures was undertaken to examine emerging advice on how to conduct decision-making, the implementation of outputs and the delivery of desired outcomes, after design-led events. A critical review of the post-event decision-making and delivery activities is offered, which aims to add to the current academic literature on the deployment of design-led events. An attempt is made to sketch out the characteristics of post-event stages, drawn from the literature and collated specific examples of collaborative planning investigated in Scotland.

Findings

Three key factors are identified as affecting the successful implementation of decisions reached at design-led events: (1) a shared follow-on plan, (2) an agreed action programme for delivering this and (3) a properly constituted and resourced delivery vehicle that can monitor and evaluate progress. A research agenda to address questions raised but left unanswered is suggested dealing with how the decision-making and delivery activities following design-led events in collaborative planning might be improved.

Originality/value

A research agenda to address questions raised but left unanswered is suggested dealing with how the decision-making and delivery activities following design-led events in collaborative planning might be improved.

Details

Archnet-IJAR: International Journal of Architectural Research, vol. 15 no. 3
Type: Research Article
ISSN: 2631-6862

Keywords

Article
Publication date: 2 September 2021

Husam AlWaer, Susan Rintoul and Ian Cooper

Design-led events are known under a range of different titles such charrettes, participatory placemaking, co-design and enquiry by design. Rather than being standalone, such events

Abstract

Purpose

Design-led events are known under a range of different titles such charrettes, participatory placemaking, co-design and enquiry by design. Rather than being standalone, such events form one single step in a multi-stage collaborative planning process. What comes after them has to be acknowledged as important to their effective contribution to collaborative planning. To date, no coherent body of empirical evidence on the aftermath of events has been published demonstrating critical factors that contribute to their success.

Design/methodology/approach

The paper’s significance resides in identifying an extended framework for the stages in the collaborative planning process and in highlighting critical issues for ensuring that the aspirations and concerns expressed by stakeholders throughout the process are acted on and delivered, namely, subsequent decision-making and delivery; follow-on support, resourcing and funding; the legal status of events and related governance issues; and appropriate monitoring and evaluation practices.

Findings

The paper provides guidance for professional and local stakeholders who are expected to carry the burden of acting on the outputs arising from such events. To be successful, collaborative planning has to be based on longitudinal stakeholder engagement – both long before but also after such events. It is here that the significance of the results reported here lie.

Originality/value

The originality of this paper lies in its attempt to broaden understanding of what happens in collaborative planning following design-led events, drawing on interviews with professional and lay participants in events held across Scotland over the past decade.

Details

Archnet-IJAR: International Journal of Architectural Research, vol. 15 no. 3
Type: Research Article
ISSN: 2631-6862

Keywords

Book part
Publication date: 8 November 2019

Magdalena Petronella (Nellie) Swart

Bidding, planning, design, and management are principles of successful conference execution. In this chapter, an appreciation of context and the specification of concrete…

Abstract

Bidding, planning, design, and management are principles of successful conference execution. In this chapter, an appreciation of context and the specification of concrete guidelines are shared on how to make a conference a success. Micro examples inform the perspectives on how to apply event domain literature in the management of an academic association conference. Practical viewpoints, including strategic planning guidelines, operational documents, and event design philosophies shed light on professional conference management. Key success factors and challenges related to its design provide a yardstick on how to execute a conference. Key summary issues and special tips for success are also highlighted.

Details

Delivering Tourism Intelligence
Type: Book
ISBN: 978-1-78769-810-9

Keywords

Article
Publication date: 1 January 1980

Roger Stuart and Don Binsted

This paper is the final part of a trilogy focusing upon the reality dimensions in management learning event designs. In the first paper a number of models were developed which…

Abstract

This paper is the final part of a trilogy focusing upon the reality dimensions in management learning event designs. In the first paper a number of models were developed which lend greater understanding to the design of reality into learning events and the implications for participants' subsequent learning. The second paper considered the application of these models to designs specifically aimed at producing high reality learning events. In all, six broad types of strategy were identified, each of which prescribed tactics leading to a perceived high reality for the learner. The focus upon high reality was in line with the authors' thinking that there needs to be a much stronger base in reality than that which is perceived in many management learning events currently mounted as part of management development activities in this country. Nevertheless, as discussed in the first paper, there are situations where low reality learning activities are appropriate.

Details

Personnel Review, vol. 9 no. 1
Type: Research Article
ISSN: 0048-3486

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