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The term wellness is widely used in Swiss tourism. The principal observations regarding the wellness industry concern an expanding supply of and an insufficiently…
The term wellness is widely used in Swiss tourism. The principal observations regarding the wellness industry concern an expanding supply of and an insufficiently researched demand for wellness programs. The quality dimension of wellness services is increasingly becoming the decisive competitive factor. For this reason quality management plays an important role. Market research shows that average 3‐ to 5‐ star hotels provide fairly comprehensive wellness facilities. Wellnesshotels should therefore specialize in health information, individual care and a wide range of cultural and relaxation programs. Although the same hotel can host cure and wellness guests at the same time, these two segments have to be considered seperately when deciding on the marketing strategy. We therefore assume that wellness is pursued solely by “healthy” people, the prime aim being prevention. “Normal cure guests” aim to heal their illness.