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The purpose of this paper is to study the market reactions of the banking industry to the Russian–Ukraine war.

This paper uses an event study methodology, regression analyses and interaction effects to study the effect of the war on banks stock prices and analyze factors that explain the cumulative abnormal return.

First, this study finds a significant decline of almost 1.5% in return on the war date. Similar patterns were observed for all continents, but Europe had the most severe drop of about 4%. Second, after excluding the contemporaneous influence of the whole market using the market model, global bank equities returns fell by about 1% on the war date, indicating that bank stocks were more severely impacted by the war than the average stock market. Net-of-market return approach further reveals that bank stock prices decreased 1.4% more on the event day compared to the prewar market average. Third, the impacts of the war and sanctions were persistent when the war continued. Banks stocks were most hit in Europe, Asia and North America.

This paper pioneers the study of the effect of the Russia–Ukraine war on the banking industry. This paper also analyzes the reaction pattern of bank stocks before, during and after the war to explain the behavior and expectations of investors toward the war.

Customer satisfaction managers tend to be more concerned with simply measuring customer satisfaction than actually using the resulting information to build a business case for the improvement of service quality. Presents a simple methodology that any organization can use to move from measuring customer satisfaction to managing service quality using a four‐step procedure based on research; market damage assessment; action plan formulation; and policy implementation.

Suggests that the existing literature in management on Asian corporate and industrial strategies has tended to focus on the relationship between the USA and Japan. Research has greatly neglected such comparisons between Europe and Asia, although there are recent exceptions. Aims to analyse business relations in the triad: Europe, Asia and the USA, with a focus on the future of the Europe‐Asia relationship. Also addresses how US corporations have competed unsuccessfully against Japan, and whether European countries and companies can avoid such future defeats.

Increasingly, sourcing decisions are routinely including contract manufacturers and suppliers in developing countries. While many studies have researched and identified the criteria for selecting suppliers in general terms, there has been a dearth of studies on the criteria for choosing amongst suppliers in developing countries including suppliers in Eastern Europe, Asia and Africa. The purpose of this paper is to investigate the criteria for choosing amongst suppliers in different developing countries.

The methodology consists of a series of case studies involving six firms some of which are sourcing from developing countries and some that are based in developing countries and supply lead firms in developed countries.

Cost, physical and cultural proximity, political factors and reliability are found to be the primary criteria for sourcing decisions that include suppliers in Eastern Europe, Asia and Africa. Further, the paper identifies why these criteria are used and the drawbacks in using them.

A key limitation of the study is generalizability. Based on the use of a case study methodology, caution should be exercised in generalizing the results of the study.

In spite of the limitations, this paper contributes to the extant literature on sourcing from developing countries. It provides valuable insights for global purchasing managers interested in sourcing from developing countries in terms of the criteria for choosing a particular location for sourcing and selecting a supplier within a given location.

Toyota's internationally coordinated production system in Asia and its selection of supply bases in South America and South Africa highlights the significance of recognizing global network firms and the global hub-and-spoke logistics system that has been developed to meet their needs. This system underpins the expansion of container shipping, air freight and telecommunications. Recognition of Main Street, linking Europe, Asia and North America with cui-desacs in Africa, Australasia and Central and South America, provides a framework for examining the relative importance of the system's hubs and terminals across different modes and regions. This analysis provides the basis for identifying and ranking key regional logistics platforms in Northeast Asia and their attraction as headquarter sites for global network firms. Examining the logistical situation pertaining after the end of the Cold War in the early 1990s and a decade later is used to gauge progress towards regional economic integration in Northeast Asia.

Reports on research by the Society of Consumer Affairs Professionals and TARP Europe Ltd into the effectiveness of customer service as a marketing tool and whether companies are really as customer focused as they maintain. Classifies UK companies into three classes: those who deliver effective customer service; those who do not have any department or individual responsible for customer service and deal with it in an ad hoc manner; and those who fit between these two. Concludes that in the UK there is some way to go before companies actually achieve the levels of customer service which they maintain they have already reached. Proposes that when this is attained, companies will be in a better competitive position.

Is it regionalization or globalization that more accurately depicts the state of the global economy? Exports and foreign direct investments (FDI) data are analyzed with the aim of answering the question and determining how intra‐ and inter‐regional integration has changed over time.

To address the research questions, this paper covers the following. First, it takes a longitudinal perspective in examining the changes taking place in exports and FDI at the regional level. Second, it draws strategic business and marketing implications of this development.

The results show a trend toward regionalization in the Quad (North America, Western Europe, Asia, and Latin America), especially with respect to exports data.

Findings, strategic implications, and directions for future research are presented.

At times the self may be bicultural only in ideas and thought, for the individual lacks the opportunity to actual live biculturally. Very recent immigrants who are barely learning the language of the new country, and have yet to fully understand social cues and the deeper nuances of the language and social customs of the new country would fall into this category. Indeed, the chapter on becoming musically bicultural is an example of the bicultural self as ideas and thoughts, and we could extend Simmel's analogy to include, in this case, living musically in one world while socially restricted by segregation from living in some of the situations which provided the creative fuel for the world from which one is excluded. It is in this same sense that millions of teenagers in Europe, Asia, Africa, and Latin America may experience Black American musical culture hip-hop and rap, and attempt to sing, dress, and act as if they are in an environment similar to the ones they have seen in American movies and videos. Their bicultural selves are rooted in images and are fed by their youthful imagination, but the social structural background where theses, at least some of them, middle class youth, play out the drama of rap and hip-hop reside in the bicultural self as idea and thought. In a Kantian mode, also may be Schopenhauerian, it might be suggested that the idea and thought always precede the actual doing or living.