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Article
Publication date: 1 December 1999

Danny Shiem‐Shin Then

“Facilities management” (FM) has been described as a hybrid management discipline that combines people, property and process management expertise to provide vital services…

Abstract

“Facilities management” (FM) has been described as a hybrid management discipline that combines people, property and process management expertise to provide vital services in support of the organisation. Attempts by academics and practitioners to define the scope and content of FM inevitably incurred the displeasure of some quarters of this emerging FM industry that has shown signs of rapid growth in North America, Europe, and Australia and New Zealand, and the Far East in the last two decades. This paper represents a personal view based on a study that covered a multi‐sector survey of five industrial and commercial sectors in the UK in 1996. The focus of the research is to provide a business perspective to the role of operational facilities. One of the objectives of the research is to explain the need for strategic business planning to incorporate and, indeed, integrate the facilities dimensions of business delivery. Whilst conceptual in its presentation, there is increasing evidence that the views and models contained within this paper are worthy of serious consideration by practitioners in the field

Details

Facilities, vol. 17 no. 12/13
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 1 April 2002

Barry Varcoe

In today’s highly charged economic environment, all organisations have to make the most of all of the resources and assets at their disposal. Within corporate real estate…

Abstract

In today’s highly charged economic environment, all organisations have to make the most of all of the resources and assets at their disposal. Within corporate real estate this increasingly means adopting a portfolio approach to the management function. This paper assesses the adoption of performance management processes at this level through the review of practising leading corporate real estate teams. In documenting the measures deployed and how they are used, it identifies shortcomings and proposes an improved approach. The practical application of this is illustrated using a hypothetical case example, together with a list of potential measures.

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Journal of Facilities Management, vol. 1 no. 2
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 October 2004

Ron Davis

The concept of outsourcing is a recognised business planning strategy; senior corporate management and facilities services have been progressively outsourced in the UK for…

Abstract

The concept of outsourcing is a recognised business planning strategy; senior corporate management and facilities services have been progressively outsourced in the UK for many years. However, transforming an outsourcing business plan into an effective and balanced operating contract remains challenging. Getting your outsourcing project properly positioned in the business, procuring the right integrated facilities contractor and then subsequently mobilising and managing the contract can be a difficult journey to navigate. This paper describes how to approach the principles and practicalities of outsourcing noncore services and how to make sure that some of the principal pitfalls along the road of the outsourcing project are avoided. It finally offers some ideas on how to get the most out of a project in the long term.

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Journal of Corporate Real Estate, vol. 6 no. 4
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 1 April 2002

Mert Livingstone and Brett Dibkey

Pharmacia’s Corporate Services organisation (which consists of Global Real Estate, Facilities Management, and various other internal service functions) recently commenced…

Abstract

Pharmacia’s Corporate Services organisation (which consists of Global Real Estate, Facilities Management, and various other internal service functions) recently commenced an initiative aimed at driving operational excellence throughout all functional areas and geographic sites. Apart from greatly improving both financial and operational results, this initiative also led to the collapse of existing functional and geographic ‘silos’. By breaking down these ‘silos’ (which developed partially as a result of Pharmacia’s recent merger activity), Corporate Services has begun to achieve breakthrough results. These results are largely attributable to the application of a comprehensive, management‐sponsored undertaking, referred to as the Continuous Improvement (CI) Initiative. The CI Initiative has helped to minimise disparity, drive process optimisation and ensure enterprise‐wide alignment with organisational objectives. This paper outlines the various tools, processes and resources that Corporate Services’ management used in design and execution of the CI Initiative. Most notably, the paper describes the use of ‘scorecards’ to communicate and drive performance in a balanced context. Further, the paper provides numerous real‐life examples of how these scorecards are leveraged in the identification and prioritisation of process improvement opportunities.

Details

Journal of Facilities Management, vol. 1 no. 2
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 8 November 2011

S.D. Wapwera, Ali Parsa and Charles Egbu

The purpose of this paper is to identify and analyse the methods of housing finance adopted by the low income and informal groups in Nigeria.

Abstract

Purpose

The purpose of this paper is to identify and analyse the methods of housing finance adopted by the low income and informal groups in Nigeria.

Design/methodology/approach

A survey of 300 households in selected areas (low‐income/informal) of Jos Metropolis, Nigeria, was carried out, concerning the methods of housing finance used for building and home improvement.

Findings

The survey showed that 75 per cent of the households utilized traditional methods of financing and 25 per cent using modern methods.

Research limitations/implications

Based on data collected from the survey, the research serves as a basis for further research into traditional methods of housing finance in developing countries.

Practical implications

The analysis of traditional financing methods highlights the range and structure of the traditional methods of financing in operation in informal and low income areas of Jos Metropolis, Nigeria. For example, informal and customary/traditional methods (Esusu/Asusu, Age grade association, Men's Revolving Loan Association, Social club contribution among others), of financing appear to be very effective housing finance methods.

Social implications

The paper shows that In the absence of formal institutional financing methods, strengthening the community‐based social network through formalisation and empowerment for housing finance becomes vital.

Originality/value

It is argued that it is possible to utilise and formalise these traditional methods of housing finance, in order to enhance access to finance for housing development in low‐income urban areas in developing countries.

Details

Journal of Financial Management of Property and Construction, vol. 16 no. 3
Type: Research Article
ISSN: 1366-4387

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Article
Publication date: 1 January 2002

Barry Lynch

Planning and implemating fixed asset capital projects that increase shareholder value is problematic because the process spans the entire enterprise and requires the…

Abstract

Planning and implemating fixed asset capital projects that increase shareholder value is problematic because the process spans the entire enterprise and requires the coordinated efforts of professionals in the areas of accounting, finance, real estate, facility management, tax, engineering and project management. In many respects the process is only as strong as its weakest link. Initiatives to improve the process must start with an understanding of capital budgeting, and require executive sponsorship and vision as well as a functioning capital budgeting system. This paper is the first of a two part series that provides an overview of the importance of capital budgeting and explains the four types of capital budgeting decisions that most executives face. Part II builds upon the basics covered in Part I and lists more than twenty improvement tactics that can be implemented by organisations and individuals.

Details

Journal of Facilities Management, vol. 1 no. 1
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 12 September 2016

Chiara Tagliaro and Andrea Ciaramella

The purpose of this paper is to share the insights gained by a recent research and consultancy work performed by the authors accompanying an organization in workplace…

Abstract

Purpose

The purpose of this paper is to share the insights gained by a recent research and consultancy work performed by the authors accompanying an organization in workplace change management. The inception of the new ways of working may lead a company to rethink the office space toward downsizing, with the main objectives to shrink occupancy costs and enhance workers’ productivity. The shift to a new office building and a smart working model needs to be well managed and verified ex-post. The application of a post-occupancy study can help fine-tune real and perceived quality with the enhancement of both space and people’s performance.

Design/methodology/approach

The experience is presented as a case study. Data have been collected through the triangulation of different methodologies, both quantitative and qualitative. Walk-throughs, observations, questionnaires, interviews and focus groups have been conducted. Interpolation and interpretation of all the information obtained led to a critical synthesis that this paper aims at disclosing.

Findings

Inter-disciplinary collaboration between corporate real estate, facilities management and human resources departments, with employees’ involvement, has been fundamental for gaining useful insights.

Research limitations/implications

It is necessary to extend the sample to obtain information at an epidemiological level.

Originality/value

The research can be considered one of the few Italian contributions to the field of post-occupancy studies. Moreover, it can give new indications about the evolution of workplace features in an Italian context.

Details

Journal of Corporate Real Estate, vol. 18 no. 3
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 6 July 2012

Stephen S.Y. Lau, Feng Yang and Anthony Y.W. Ma

The purpose of this paper is to understand the potential as well as the limitations of user behavioral and technical approaches in potable water savings in typical…

Abstract

Purpose

The purpose of this paper is to understand the potential as well as the limitations of user behavioral and technical approaches in potable water savings in typical high‐density urban housing estates in Hong Kong.

Design/methodology/approach

The approach used was a review of the lessons learnt from the case study of two housing estates that had participated in the CIWEM HK Water Saving Competition 2009. The overall effectiveness of user behavioral and technical measures was reviewed by studying targeting, strategy setting, implementation, monitoring, and evaluation mechanism.

Findings

The behavioral approach appears to be a promising one to achieve substantial water savings and has a potential for wide application in Hong Kong; detailed cost‐benefit analysis should be carried out to assess the cost‐effectiveness of water‐efficient technologies and devices.

Research limitations/implications

The number of cases is limited, and is selected from a finite set of estates that had participated in the competition, which might limit the applicability of the findings to other regions.

Originality/value

The case study provides a useful source for housing estate facilities managers to determine suitable water saving approaches and strategies for housing estates typically found in Hong Kong.

Details

Journal of Facilities Management, vol. 10 no. 3
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 April 2003

James Ware and Charles Grantham

This paper reports on a year‐long research project undertaken by the authors and a group of sponsoring corporations to explore the future of work and thereby the…

Abstract

This paper reports on a year‐long research project undertaken by the authors and a group of sponsoring corporations to explore the future of work and thereby the workplace. Experiences, ideas and data were shared to address questions about the changing nature of the workforce itself, new workplace designs, new technology capabilities and the economics of supporting and leveraging knowledge workers. But this paper does more than report on specific findings, it interprets, predicts and offers the authors’ personal perspectives in order to share with readers their own views of the issues and challenges facing facility managers today as they prepare their organisations for a changing and very different world of work in the near future.

Details

Journal of Facilities Management, vol. 2 no. 2
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 11 September 2017

Knut Boge and Alenka Temeljotov Salaj

The aim of this paper is to present findings from the research project “Oscar – Value for Owners and Users of Buildings” and investigate two research questions: What in…

Abstract

Purpose

The aim of this paper is to present findings from the research project “Oscar – Value for Owners and Users of Buildings” and investigate two research questions: What in early-phase planning of real estate projects and facilities management creates value for owners and users of buildings? Do respondents in private enterprises, public administrations and hybrid organizations have different priorities during early-phase planning of buildings and facilities management concerning which factors creates value for owners and users of buildings?

Design/methodology/approach

This study is based on a national survey (N = 837) among Norwegian owners and users of buildings where the respondents report their emphasis on economic, social, environmental and physical aspects during early-phase planning of buildings. The data have been analysed through descriptive statistics, ranking of means and one-way ANOVA supplemented with bootstrapping.

Findings

Many Norwegian owners and users of buildings emphasize short-term financials and seem to overlook recent research concerning what creates long-term value such as life-cycle planning and the buildings’ elasticity, flexibility, generality. Respondents employed by private enterprises seem to have shorter time horizon than respondents employed by hybrid organizations and public administrations.

Research limitations/implications

Further empirical research in Norway and preferably also in other countries, based on surveys with large random samples of respondents is needed to establish whether it is possible to generalize this study’s findings.

Practical implications

Increased emphasis during early-phase planning of buildings on aspects creating long-term value can significantly increase the buildings’ value creation for owners and users. This article indicates some attention areas and possible strategies during early-phase planning to improve the long-term value creation for owners and users.

Originality/value

This is an empirical study (national survey) with particular emphasis on how early-phase planning of buildings can contribute to value creation for users and owners during the buildings’ use phase.

Details

Journal of Corporate Real Estate, vol. 19 no. 3
Type: Research Article
ISSN: 1463-001X

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