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1 – 10 of 670
Article
Publication date: 2 August 2011

Jamshed A. Halepota and Naimatullah Shah

Increasing dynamic technological and communication net working environment today reflects to employee attitudes and behaviours with respect of their inputs. Employee…

3861

Abstract

Purpose

Increasing dynamic technological and communication net working environment today reflects to employee attitudes and behaviours with respect of their inputs. Employee motivation is an important and critical issue specifically for health organisation where they relate to patients. The purpose of this paper is to focus on the employee perception regarding procedural justices, on job training, esprit de corps, and job clarity variables towards job satisfaction in a developing country.

Design/methodology/approach

This study is a cross‐sectional study which applied a self‐administered survey questionnaire for data collection. By using statistical package for social sciences (SPSS) 15.0 version for Windows, analytical techniques were used to the results of descriptive statistics and Pearson's correlations. The hypotheses were tested using the hierarchical regression analysis techniques.

Findings

The findings showed significant and positive impact of procedural justices, on job training, esprit de corps for job satisfaction. However, employees reported less job satisfaction with their jobs due to lack of job clarity in a developing country.

Research limitations/implications

This study has three limitations such as single source of data, examined limited factors, and small sample of population.

Practical implications

With few limitations this study contributes to literature in the field of human resource management and organisational behaviour and can support public sector management to design policies that may help to enhance employee job satisfaction in the context of developing countries.

Originality/value

The paper provides empirical evidence of employee job satisfaction in a developing country.

Details

Transforming Government: People, Process and Policy, vol. 5 no. 3
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 24 May 2013

Hanna Salojärvi and Sami Saarenketo

This study aims to examine what the role of key account teams is in the management of international key account customers in terms of customer knowledge processing…

2759

Abstract

Purpose

This study aims to examine what the role of key account teams is in the management of international key account customers in terms of customer knowledge processing behaviours of the supplier, esprit de corps of employees and supplier's key account performance.

Design/methodology/approach

Survey data from large industrial firms in Finland are used to compare the differences between supplier firms having a team and those not having a team for managing the key account customer.

Findings

The results reveal a higher perceived level of customer‐knowledge acquisition, dissemination and utilisation, and of suppliers' key account performance, in the group representing team‐based key account management compared with the non‐team group.

Originality/value

The article is one of the first studies in which the role of teams in the management of international key account customers is examined based on empirical, quantitative data.

Details

European Journal of Marketing, vol. 47 no. 5/6
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 7 June 2013

Hanna Salojärvi, Sami Saarenketo and Kaisu Puumalainen

This study aims to identify the organizational antecedents of intra‐organizational customer knowledge dissemination in the context of key account management (KAM).

1297

Abstract

Purpose

This study aims to identify the organizational antecedents of intra‐organizational customer knowledge dissemination in the context of key account management (KAM).

Design/methodology/approach

The data were collected from large industrial companies in Finland by means of a structured survey. Linear hierarchical regression analysis was used to test the hypotheses.

Findings

The findings of the study show that esprit de corps among employees and the formalization of key account management facilitate customer knowledge dissemination in industrial key account organizations. Moreover, the findings show that the intra‐organizational dissemination of customer knowledge is positively related to the supplier's KAM performance and dissemination fully mediates the relationship between esprit de corps and KAM performance.

Research limitations/implications

The study contributes to research on key account management in providing quantitative empirical evidence about the antecedents and consequences of the intra‐organizational dissemination of key account‐related knowledge.

Originality/value

Building on previous research on customer knowledge management, market orientation and key account management, the study identifies customer‐specific knowledge dissemination as an intra‐organizational determinant of the successful management of industrial key account relationships.

Details

Journal of Business & Industrial Marketing, vol. 28 no. 5
Type: Research Article
ISSN: 0885-8624

Keywords

Book part
Publication date: 11 March 2021

Raida Rashid Nasser Al Lamki

Amid the COVID-19 world pandemic, there are few organizations that have proven to be recession proof. A Dubai-based company has managed to resist its second recession…

Abstract

Amid the COVID-19 world pandemic, there are few organizations that have proven to be recession proof. A Dubai-based company has managed to resist its second recession after the 2008 market downturn, with no lay-offs, cash flow problems, and over 80% customer satisfaction. NAFFCO, a world leader in manufacturing fire safety and security solutions, is the organization that beat the odds. The aim of this case study is to identify the drivers of success that contributed to the continuous growth of the organization, despite turbulences in the market condition. Six drivers were identified: (1) Situational Leadership Style, (2) Innovation through Kaizen, (3) Quality Focus, (4) Research and Development Philosophy with Knowledge Spillover Integration, (5) Esprit de corps, and finally (6) Corporate Citizenship. These drivers were cross-examined with respect to academic literature and an analysis of the deviations and commonalities have been presented. Based on the cross examination of different strategic drivers, suitable areas of future studies have been indicated to understand the magnitude of their effects including NAFFCO’s Oath!

Details

Corporate Success Stories in the UAE: The Key Drivers Behind Their Growth
Type: Book
ISBN: 978-1-80043-579-7

Keywords

Article
Publication date: 1 February 2006

Richard S. Lytle and John E. Timmerman

With the growing interest in service orientation research, the concept has been demonstrated to be a defining factor in the creation of superior customer service and…

8007

Abstract

Purpose

With the growing interest in service orientation research, the concept has been demonstrated to be a defining factor in the creation of superior customer service and value. The purpose of the paper is to evaluate service orientation as a socially constructed variable, empirically examine its relationship with measures of organization performance, and offer implications for management.

Design/methodology/approach

This study was conducted to conceptualize and measure service orientation as an element of organizational culture, understand the linkage between service orientation as a strategic choice and organizational performance, and measure service orientation utilizing a multi‐informant approach.

Findings

The data indicated that organizational service orientation in banking is positively correlated with employee commitment, longevity, and esprit de corps, consumer products performance, service quality image, and banking profitability.

Research limitations/implications

The study had five principal limitations: the relationships were tested in one industry, the study was cross‐sectional, the researchers were dependent on self‐reported data, the incidence of low job performance may have affected other relationships in the study, and the number of strategic units was relatively small.

Practical implications

Organizational commitment and esprit de corps are important facets of an organization's culture that lead to longevity, higher service quality and profits.

Originality/value

This study is a step forward in investigating the organizational service orientation/organizational performance relationship in the arena of banking.

Details

Journal of Services Marketing, vol. 20 no. 2
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 1 August 2005

Aviv Shoham, Gregory M. Rose and Fredric Kropp

To assess quantitatively the impact of market orientation on the performance of the firm. While much empirical work has centered on market orientation, the…

6381

Abstract

Purpose

To assess quantitatively the impact of market orientation on the performance of the firm. While much empirical work has centered on market orientation, the generalizability of its impact on performance has been under‐researched.

Design/methodology/approach

A substantive meta‐analysis quantitatively summarizes the results of empirical studies of the direct and indirect impact of market orientation on three outcomes. A second, methodological meta‐analysis assessed the influence of methodological variables on explained variance in performance.

Findings

The direct, indirect, and total impacts of market orientation on performance were all significant. Additionally, the geographic location of the study and the performance measure used (but not the scale) affected explained variance.

Research limitations/implications

First, across study contexts, market orientation affects performance. Second, its impact might be stronger than previously thought due to the indirect paths not considered in previous research. Third, the strength of its impact depends on the country in which it was implemented; managers should expect higher payoffs in less developed countries.

Originality/value

The findings of this study significantly refine the body of knowledge concerning the impact of market orientation on the performance of the firm, and thereby offer an improved conceptual framework for marketing planners.

Details

Marketing Intelligence & Planning, vol. 23 no. 5
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 1 February 1982

J.R.J. Jammes

I. The Gendarmerie: Historical Background The Gendarmerie is the senior unit of the French Armed Forces. It is, however, difficult to give a precise date to its creation…

Abstract

I. The Gendarmerie: Historical Background The Gendarmerie is the senior unit of the French Armed Forces. It is, however, difficult to give a precise date to its creation. What can be asserted is that as early as the Eleventh Century special units existed under the sénéchal (seneschal), an official of the King's household who was entrusted with the administration of military justice and the command of the army. The seneschal's assistants were armed men known as sergents d'armes (sergeants at arms). In time, the office of the seneschal was replaced by that of the connétable (constable) who was originally the head groom of the King's stables, but who became the principal officer of the early French kings before rising to become commander‐in‐chief of the army in 1218. The connétable's second in command was the maréchal (marshal). Eventually, the number of marshals grew and they were empowered to administer justice among the soldiery and the camp followers in wartime, a task which fully absorbed them throughout the Hundred Years War (1337–1453). The corps of marshals was then known as the maréchaussée (marshalcy) and its members as sergeants and provosts. One of the provosts, Le Gallois de Fougières, was killed at Agincourt in 1415; his ashes were transferred to the national memorial to the Gendarmerie, which was erected at Versailles in 1946.

Details

Management Decision, vol. 20 no. 2
Type: Research Article
ISSN: 0025-1747

Article
Publication date: 1 October 2006

Jae Wook Yoo, David J. Lemak and Youngjun Choi

The purpose of this paper is to present how the past, Fayol's principles of management, is applied to the present, Porter's competitive strategies – cost leadership and…

17288

Abstract

Purpose

The purpose of this paper is to present how the past, Fayol's principles of management, is applied to the present, Porter's competitive strategies – cost leadership and differentiation – and in turn how the understanding of this connection between the past and present directs the future development of firms.

Design/methodology/approach

This study explores which of Fayol's principles can be matched to Porter's cost‐leadership or differentiation strategy in terms of strategy implementation.

Findings

The paper finds that the principles of division of work, authority and responsibility, unity of command, unity of direction and scalar chain are useful in the implementation of a cost leadership strategy but other, more modern alternative principles apply for differentiation strategy. Likewise, the three principles of stability of tenure of personnel, initiative and esprit de corps apply to the implementation of differentiation strategy, but not to cost leadership, where, again, alternative principles apply. The remaining six principles of discipline, subordination of individual interests to the general interest, remuneration, centralization, order and equity are applicable to implementation of both.

Practical implications

By melding the past with the future, it shows that the flexible use of Fayol's principles in an integrated manner lays the foundation for the successful implementation of competitive strategies and the future development of firms.

Originality/value

This study documents the flexible use of Fayol's principles, an issue that has received modest attention in the literature. It also adds to the literature on the potential implication of Fayol's work for successfully implementing competitive strategies.

Details

Journal of Management History, vol. 12 no. 4
Type: Research Article
ISSN: 1751-1348

Keywords

Article
Publication date: 1 February 2003

Aysar Philip Sussan and William C. Johnson

Global competition is forcing American Managers to rethink the way they do business. It is no longer the “big that eat the small” it is now the “fast that eat the slow”…

Abstract

Global competition is forcing American Managers to rethink the way they do business. It is no longer the “big that eat the small” it is now the “fast that eat the slow”. This paper will examine how business process orientation (BPO) has a positive impact on esprit de corps, reduced conflict and improve connectedness and overall business performance. This implies that there is a ROI for becoming more business process oriented and reengineering an organization to more horizontal structures.

Details

Competitiveness Review: An International Business Journal, vol. 13 no. 2
Type: Research Article
ISSN: 1059-5422

Article
Publication date: 2 March 2012

Abdullah Promise Opute

This conceptual paper aims to offer a theoretical contribution that explicates the “blind spot” cultural diversity and reward diversity team conflict contingencies, and…

1964

Abstract

Purpose

This conceptual paper aims to offer a theoretical contribution that explicates the “blind spot” cultural diversity and reward diversity team conflict contingencies, and personal audit as a mechanism for managing the consequences.

Design/methodology/approach

The paper suggests a framework for analysing and managing diversity (cultural and reward) driven team conflicts. Given the theoretical foundation, personal audit among team members is recommended as a tool for managing the consequences of such conflict factors.

Findings

This paper underlines the team building intervention utility for team effectiveness. It reinforces theoretical foundation that highlights conflict as a determinant of team effectiveness, and reviews two diversity dimensions of team conflicts. Finally, it suggests and explains an “active learning” personal audit model for achieving the conceptualised team effectiveness perspective.

Practical implications

The paper highlights critical but usually overlooked team conflict intricacies in football team management. This framework offers practical relevance in enabling understanding of “attitudes and behaviours” of team members and human resource management in football marketing. Managers would benefit from this perspective and improve team effectiveness, performance and organisation's performance.

Originality/value

The paper offers valuable conceptual insight for development, one that serves the interest of management of football clubs and academia.

Details

Team Performance Management: An International Journal, vol. 18 no. 1/2
Type: Research Article
ISSN: 1352-7592

Keywords

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