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The purpose of this paper is to explore different levels of line manager perspectives, namely strategic and first‐line on their role in human resource management (HRM) and human resource development (HRD), and to identify enablers of and barriers to devolving HR to line managers.

Using a deductive approach, case study data was collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic and first‐line managers. Descriptive statistics were used to analyse the quantitative results, prior to significance tests being conducted in SPSS to identify differences in means based on managerial positions.

A number of points of divergence in opinions are revealed, implying that there is potential for the case organisation to secure greater engagement of its first‐line managers in HR roles. Reducing the workloads and short‐term job pressures of these managers, together with capitalising on the good relations with the hotel HR specialists are means to develop greater engagement. Importantly, improving all line managers’ understanding of the organisational basis of their involvement in HR may bolster their performance in HR activities.

This paper offers a fusion of two theoretical perspectives (HRM and HRD), in addition to identifying differences in perceptions of two different levels of line managers.

This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to emerge in the case organisation. However although many of the factors identified with the concept of strategic human resource development are evidenced, it is proposed that the standards set by academics in the field of human resource development may be too aspirational for the hotel sector.

Profiles the Hilton Group plc and some of the human resources issues that arise from operating an international portfolio of 500 hotels, with more than 60,000 employees in 50 countries. Expansion in 1999 triggered an extensive market research exercise to determine customer expectations of the Hilton hotel brand. This led to the development of Hilton’s worldwide quality initiative, “Equilibrium”. The aim here is to ensure that individual guest needs are met, and because service quality is central to this, a human resource policy initiative called “Esprit” has been developed to embrace the key principles of employee recognition, respect and reward. What then are the strategic linkages between these initiatives? The article draws on practitioner perspectives to explain the relationship between the strategic human resource management and business performance challenges for the business.

Within the organizational setting of the school, the extant literature revealed five empirically‐determined variables to be manifestations one way or another of authentic behaviour, namely, Halpin's thrust and esprit on the Organizational Climate Description Questionnaire; Willower's pupil control ideology on the Pupil Control Ideology Form; Rockeach's dogmatism on the Dogmatism Scale, Form E; and ambivalence on Socman's Ambivalence Scale. On the other hand, Schutz's Fundamental Interpersonal Relations Orientation Scale (FIRO‐B) determined an individual's expressed behaviour toward others as well as his wanted behaviour from others in three areas of interpersonal relationships: inclusion, control and affection. In other words, Schutz had demonstrated empirically that inclusion, control and affection parimoniously explained how two actors related to one another. The research question, therefore, posed was: Do an individual teacher's expressed as well as wanted behaviours of inclusion, control and affection, as predictor variables, predict (p <.05) his own esprit, thrust, pupil control ideology, ambivalence and dogmatism, the latter thus being the criterion variables?

Increasing dynamic technological and communication net working environment today reflects to employee attitudes and behaviours with respect of their inputs. Employee motivation is an important and critical issue specifically for health organisation where they relate to patients. The purpose of this paper is to focus on the employee perception regarding procedural justices, on job training, esprit de corps, and job clarity variables towards job satisfaction in a developing country.

This study is a cross‐sectional study which applied a self‐administered survey questionnaire for data collection. By using statistical package for social sciences (SPSS) 15.0 version for Windows, analytical techniques were used to the results of descriptive statistics and Pearson's correlations. The hypotheses were tested using the hierarchical regression analysis techniques.

The findings showed significant and positive impact of procedural justices, on job training, esprit de corps for job satisfaction. However, employees reported less job satisfaction with their jobs due to lack of job clarity in a developing country.

This study has three limitations such as single source of data, examined limited factors, and small sample of population.

With few limitations this study contributes to literature in the field of human resource management and organisational behaviour and can support public sector management to design policies that may help to enhance employee job satisfaction in the context of developing countries.

The paper provides empirical evidence of employee job satisfaction in a developing country.

This study aims to perform the experimental work on a laboratory-constructed steel truss bridge model on which hammer blows are applied for excitation. The vibration response signals of the bridge structure are collected using sensors placed at different nodes. The different damaged states such as no damage, single damage, double damage and triple damage are introduced by cutting members of the bridge. The masked noise with recorded vibration responses generates challenge to properly analyze the health of bridge structure.

The analytical modal properties are obtained from finite element model (FEM) developed using SAP2000 software. The response signals are analyzed in frequency domain by power spectrum and in time-frequency domain using spectrogram and Stockwell transform. Various low pass signal-filtering techniques such as variational filter, lowpass sparse banded (AB) filter and Savitzky–Golay (SG) differentiator filter are also applied to refine vibration signals. The proposed methodology further comprises application of Hilbert transform in combination with MUSIC and ESPRIT techniques.

The outcomes of SG filter provided the denoised signals using appropriate polynomial degree with proper selected window length. However, certain unwanted frequency peaks still appeared in the outcomes of SG filter. The SG-filtered signals are further analyzed using fused methodology of Hilbert transform-ESPRIT, which shows high accuracy in identifying modal frequencies at different states of the steel truss bridge.

The sequence of proposed methodology for denoising vibration response signals using SG filter with Hilbert transform-ESPRIT is a novel approach. The outcomes of proposed methodology are much refined and take less computational time.

This paper aims to accurately estimate harmonics/interharmonics in modern power system. There are several high spectral resolution techniques that have been in use for several years like Estimation of Signal Parameters via Rotational Invariance Technique (ESPRIT), Prony methods, etc. but these techniques require prior knowledge of number of modes present in the signal. Model Order (MO) estimation techniques have to make a trade-off between accuracy and their speed i.e., computational burden. Therefore, there is always a requirement of a technique that is fast as well as accurate.

The proposed standard deviation (SD) method eliminates the requirement of energy validation test and analyses the distribution pattern, i.e. standard deviation of eigenvalues to identify the number of modes present in the signal. Signal is reconstructed using estimated modes and reconstruction error is obtained to show accuracy of the proposed estimation.

Six test synthetic signals as well as one practical signal have been taken for validating the proposed method. The paper shows that proposed methodology has a better accuracy compared to modified exact model order (MEMO) method in high noise environment and takes very less computation time compared to the exact model order (EMO) method.

The proposed method has been practically implemented for harmonic/interharmonic analysis at a sewage treatment plant at GIFT City, Gujarat, India. Apart from this the proposed method is modeled in python-based tool and is run into low-cost Raspberry Pi like hardware to create an onsite as well as remote monitoring device.

SD-based approach for model order estimation is novel to this area. Further, the proposed method is compared with EMO and MEMO under varying noise conditions to check for accuracy and estimation time.

HIFI (ESPRIT Project 6532) creates a set of tools to allow a reader to access a large body of heterogeneous information, managed by external databases created beforehand, through a hypertext interface. Information currently found in information systems is based on different media and is usually managed by different tools, like relational databases and a variety of multimedia database systems. Sometimes the need arises to ‘browse’ through the information using an interactive and intuitive interface. Hypertext is probably the best current means for interactive (and possibly intuitive) navigation through a heterogeneous body of information. Available hypertext tools, however, are usually seen as being for managing their own information rather than being an interface for accessing external databases. The HIFI approach is based on a model‐based description of the hypertext application, as it appears to the reader. A declarative and/or operational mapping translates hypertext operations (search, queries and navigation) into operations on the underlying information base and also ‘materialises’ hypertext objects, using objects of the underlying databases. The system also implements methodologies to support the hypertext interface development process. Real‐life applications will be developed to show the validity of the approach, with the cooperation of important end‐users who will cooperate with the project directly, either as partners or sponsors.

This study aims to examine what the role of key account teams is in the management of international key account customers in terms of customer knowledge processing behaviours of the supplier, esprit de corps of employees and supplier's key account performance.

Survey data from large industrial firms in Finland are used to compare the differences between supplier firms having a team and those not having a team for managing the key account customer.

The results reveal a higher perceived level of customer‐knowledge acquisition, dissemination and utilisation, and of suppliers' key account performance, in the group representing team‐based key account management compared with the non‐team group.

The article is one of the first studies in which the role of teams in the management of international key account customers is examined based on empirical, quantitative data.

This study aims to identify the organizational antecedents of intra‐organizational customer knowledge dissemination in the context of key account management (KAM).

The data were collected from large industrial companies in Finland by means of a structured survey. Linear hierarchical regression analysis was used to test the hypotheses.

The findings of the study show that esprit de corps among employees and the formalization of key account management facilitate customer knowledge dissemination in industrial key account organizations. Moreover, the findings show that the intra‐organizational dissemination of customer knowledge is positively related to the supplier's KAM performance and dissemination fully mediates the relationship between esprit de corps and KAM performance.

The study contributes to research on key account management in providing quantitative empirical evidence about the antecedents and consequences of the intra‐organizational dissemination of key account‐related knowledge.

Building on previous research on customer knowledge management, market orientation and key account management, the study identifies customer‐specific knowledge dissemination as an intra‐organizational determinant of the successful management of industrial key account relationships.