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This paper addresses some ergonomic issues in the ISO 9000‐based quality assurance. Ergonomics ‐ the study of human factors in engineering and design of systems is briefly touched on. Then, outlines of ISO 9001 and ISO 9004 quality system models are provided, and all 20 requirements requirements of the current ISO 9001:9004 standard are presented in an ergonomic light. Subsequently, human factors in the documentation and implementation of a quality system are illustrated. The relevance of ergonomic studies in the development of service systems is addressed. Finally, a blueprint for an ergonomic assurance system, defined as a set of interrelated resources and processes that function in order to achieve objectives related to ergonomic design and use of products and processes, is provided.

In the modern era, the significance of product design has increased because customers’ priorities in the evaluation of products have changed from product price to product design. Companies consider product design to be one of the most important sources of competitive advantage and standards for evaluating their performance. Therefore, the purpose of this study is to develop and validate a new scale to measure product design along with its dimensions.

An extensive literature review and consumer interviews and surveys were conducted to generate an initial item pool. Exploratory factor analysis was used to reduce the initial item pool, and confirmatory factor analysis was performed for measurement validation. A total of four separate studies were conducted for the conceptualization and operationalization of a product design scale.

Using data from three samples, the authors develop and validate a new scale to measure product design along affective, cognitive, ergonomic and reflective dimensions. Furthermore, the results provide strong evidence of the reliability, discriminant validity, measurement invariance and nomological validity of the four product design dimensions. Finally, the effects of these product design dimensions on harmonious and obsessive brand passion were assessed. The results show that the affective and reflective dimensions appear to be prominent for capturing the obsessive brand passion, whereas the cognitive and ergonomic dimensions are capable of increasing harmonious brand passion.

This is the first study that develops and validates the measurement of product design as a four-dimensional construct that can be transferred to a scale and applied across a wide range of product categories.

The advancement of electronic technology and popularity of computer use have resulted in a variety of work related hand, wrist and arm injuries in computer operators. The phenomenon has raised public consciousness about ergonomics and the study of how humans interact with their physical environment. This article includes an annotated bibliography of books, book chapters, magazines, journal articles, and Internet resources from 1990 to the present dealing primarily with library ergonomic issues and concerns. The publication is suitable for researchers, administrators, librarians, library staffs, subject specialists, ergonomic consultants, physical therapists, or anyone interested in the topic to identify and locate useful information resources on library ergonomics.

The impact of computer technology on libraries is changing the face of information services and how these services are delivered. It is significant that human interaction with computers prevails all service‐oriented institutions, especially libraries where circulation, reference, and technical services are fully automated and depend on computers for information access and retrieval via patron files and online public access catalogs. Libraries spend lots of time on implementing and upgrading electronic services and library functions. However, the human factors are generally overlooked. This article will provide a systematic way to address employee safety and health issues in the library through background readings, library ergonomics in literature, current technologies on ergonomic product design and a case study of ergonomics program implementation at Queens College Library, the City University of New York.

Ergonomic designs for blouses, worn as a top with the Indian sari, have been proposed to suit the needs of elderly Indian women. A group of 160 women, 65 to 80 years of age, living in Delhi and its satellite towns, were interviewed to identify their clothing needs, preferences and requirements. The results showed that the subjects had difficulty in finding age-appropriate clothing since most clothing available in the market was designed with young people in mind. It was also established that more than 80% of the women wore the traditional Indian sari during the day as well as at night and that they faced major problems with regard to the fit and comfort of blouses worn as a top with the same. Based on the feedback obtained from the subjects, 10 blouse designs were developed using various fabrics and style features for various occasions and activities. Ergonomic features have been incorporated to suit the requirements of a changed body shape and limitations posed on movement, dexterity and strength. Three of the designs have been discussed in this paper in detail.

This article applies learning theory and ergonomic principles to the design of effective learning environments for library instruction. It discusses features of electronic classroom ergonomics, including the ergonomics of the physical space, environmental factors, and the workstations. Includes classroom layouts.

The purpose of this paper is to propose the selection guide of the multi-objective optimization methods for the ergonomic design. The proposed guide enables designers to select an appropriate method for optimizing the human characteristics composed of the engineering characteristics (e.g. users’ height, weight and muscular strength) and the physiological characteristics (e.g. brain wave, pulse-beat and myoelectric signal) in the trade-off relationships.

This paper focuses on the types of the relationships between engineering or physiological characteristics and their psychological characteristics (e.g. comfort and usability). Using these relationships and the characteristics of the multi-objective optimization methods, this paper classified them and constructed a flow chart for selecting them.

This paper applied the proposed selection guide to a geometric design of a comfortable seat and confirmed its applicability. The selected multi-objective optimization method optimized the contact area of seat back (engineering characteristic associated with the comfortable fit of the seat backrest) and the blood flow volume (physiological characteristic associated with the numbness in the lower limb) on the basis of each design intent such as a deep-vein thrombosis after long flight.

Because of the lack of the selection guide of the multi-objective optimization methods, an inappropriate method is often applied in industry. This paper proposed the selection guide applied in the ergonomic design having a lot of the multi-objective optimization problem.

The impact rapid prototyping (RP) can have on the design process and the product development process as a whole is demonstrated in this paper. The speed and flexibility of RP technologies decreased the overall time to complete the new product. This also ensured that the final mechanical enclosure of the new handheld video game incorporated the ergonomic design features that users desired.

The purpose of this paper is to describe the use of computer simulation for performance improvement analysis for a large‐scale ergonomic intervention and redesign project of a supermarket checkstand. Owing to its relatively complex operating logic, coupled with myriad physical characteristics of grocery items and variable buying patterns, conventional methods of analysis are impractical.

The probability distributions of activity time elements and system characteristics are determined from video analysis of the checkstand operation. A SLAM II model represented the functional logic and random samplings from probability distributions simulated effects of variable grocery characteristics and buying patterns. The utilization indices obtained from the model facilitated prioritizing design improvements. The proposed design changes of the checkstand are implemented in the model by applying scaling factors estimated from the predetermined time standards.

The mean performance rates of the present and the proposed (ergonomic) checkstand design are predicted within ±2 percent of the true mean values with 90 percent confidence. Owing to high variability of activity time elements and system parameters, it would be impractical or would be prohibitively expensive to achieve comparable precision level of analysis, if a conventional time study technique is used.

This investigation has demonstrated for the first time that a computer simulation methodology can be used advantageously for determining the effect of design layout change of a complex workstation, such as a supermarket grocery checkstand.

This study aims to provide an ergonomic design of the monitoring room that has resulted in safe, functional and comfortable environment for the operators, which may lead to improve the efficiency. Currently, uses of closed‐circuit televisions to monitor the critical environments are widely applicable. The information is continuously transferred and analyzed through a center called monitoring room.

Here, through creating a systematic analysis, a series of experiments was performed initially to evaluate and then optimize the parameters such as illumination, visual angle, operator-screen distance, number of scenes display in a single screen, workstation height, screen dimension and monitoring time that may affect the visual skill of the operators. Taguchi orthogonal array was used to analyze the significance of parameters on operator’s response time to a threat. The five parameters were distinguished as significant. Later response surface methodology was utilized to optimize the parameters.

Quadratic empirical model developed for the response time exposes the optimum response time was achievable at illumination of 500 lux, visual angle of 13°, operator-screen distance of 60 cm, three scenes, workstation height of 120 cm, screen dimension of 34” and monitoring time of 15 min. This shortened the response time by 28 per cent. The adequacy of the fitted model was successfully verified using the confirmation test with α = 95 per cent.

The novelty of this work lies in the application of a systematic statistical analysis, which enables considering the interaction among the noise parameters and controllable one simultaneously. Furthermore, the obtained regression model can widely be used for adjusting the parameters accordingly based on various anthropometric data.