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1 – 1 of 1Henry Adobor, Enyonam Kudonoo and Alireza Daneshfar
The purpose of this paper is to explore organizational memory (OM) in three public agencies in a developing country context. Research suggests that knowledge management (KM) can…
Abstract
Purpose
The purpose of this paper is to explore organizational memory (OM) in three public agencies in a developing country context. Research suggests that knowledge management (KM) can build a nation’s intellectual capital and improve the effectiveness of public sector management. Therefore, how knowledge is preserved is important.
Design/methodology/approach
The study targeted three large public institutions in Ghana. The study used a survey of 756 individuals in managerial and operational level positions in institutions to test the hypotheses in the study.
Findings
The findings confirm that knowledge management capability (KMC) has a positive and significant impact on OM. Knowledge acquisition and retention capabilities, in particular, are critical variables in building OM.
Research limitations/implications
The research relied on self-reports and so one cannot completely rule out social desirability and consistency biases. Using cross-sectional data also makes it difficult to make inferences about the causality.
Practical implications
Public agencies desirous of building their OM will need to build critical KMC and infrastructure.
Originality/value
This paper links KMC to OM in public institutions in an emerging country context.
Details