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Article
Publication date: 1 February 2002

Stefanie E. Naumann, Barbara D. Minsky and Michael C. Sturman

There has been much debate about people’s perceptions of entitlement. We trace the history of the different uses of entitlement perceptions across fields in order to…

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Abstract

There has been much debate about people’s perceptions of entitlement. We trace the history of the different uses of entitlement perceptions across fields in order to develop a typology that identifies two dimensions: level of entitlement and degree of reciprocity. We conclude that a historical, cross‐disciplinary examination of the construct of employee entitlement will improve our understanding of the role of entitlement perceptions in the workplace. Specifically, we suggest that each of the four combinations of the entitlement and reciprocity dimensions points to a different employee‐organization relationship and, thus, requires a different motivational tool.

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Management Decision, vol. 40 no. 1
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 2 September 2021

Ken Cheng, Xing Cao, Limin Guo and Qing Xia

This study aims to examine the moderating effects of psychological entitlement and perceived organizational support (POS) on the relationship between work connectivity…

Abstract

Purpose

This study aims to examine the moderating effects of psychological entitlement and perceived organizational support (POS) on the relationship between work connectivity behavior after-hours (WCBA) and job satisfaction.

Design/methodology/approach

Data were collected from 217 full-time employees of an Internet company in China at two points in time separated by about one month. Hierarchical regression and simple slope analyses were conducted to test hypotheses.

Findings

The results showed that WCBA was negatively related to job satisfaction and that this relationship could be mitigated by POS. Moreover, psychological entitlement aggravated this relationship, and this aggravating effect was stronger when POS was at low levels.

Practical implications

Managers should avoid intervening employees' nonwork domains too much. If this is unavoidable, managers should provide adequate organizational support to help employees cope with the challenges brought by WCBA. Besides, managers need to pay close attention to highly entitled employees and take measures to modify their expectations.

Originality/value

First, this study enriches the understanding of what WCBA is and how WCBA works by investigating the influencing mechanism of WCBA from the perspectives of effort–reward imbalance and job demands–resources. Second, by verifying the moderating effects of psychological entitlement and POS, this study provides insights into the boundaries of the WCBA–job satisfaction relationship. Third, this study contributes to the literature on psychological entitlement by identifying its one applicable condition.

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Personnel Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 22 September 2021

Joanna Phillips Melancon, Mary Jane Gardner and Vassilis Dalakas

The purpose of this study is to explore the antecedents of consumer entitlement among loyal consumers in response to a perceived brand failure, as well as the effect of…

Abstract

Purpose

The purpose of this study is to explore the antecedents of consumer entitlement among loyal consumers in response to a perceived brand failure, as well as the effect of consumer entitlement on satisfaction and behavioral intentions.

Design/methodology/approach

An online questionnaire asked 226 Game of Thrones viewers about their reactions to the final season of the series. Partial least squares structural equation modeling was the analysis method for testing the hypotheses.

Findings

Investment, perceived justice and collective fairness are all predictors of entitlement. Fan identification increases feelings of investment. Entitlement has a negative relationship with satisfaction, and satisfaction is positively related to relational behaviors.

Practical implications

Loyal, highly entitled consumers can make life difficult for a brand in customer service encounters, on social media and financially. The manuscript offers managers an understanding of which consumers and situations may elicit entitlement and how to mitigate entitlement.

Originality/value

This is one of the first studies to attempt to model antecedents of consumer entitlement and to study entitlement among highly loyal consumers in response to a perceived brand failure. The study furthers existing research by pointing out the effect of entitlement on the relationship with the brand and consequences for the brand, as opposed to past studies, which have largely explored the effects of working with entitled consumers on front-line employees.

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Journal of Consumer Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 28 May 2021

Mary Dana Laird, James J. Zboja, Paul Harvey, Lisa M. Victoravich and Anupama Narayan

Guided by Hobfoll’s (1989) conservation of resources theory, we examined how psychological entitlement moderates the negative relationship between work-family conflict…

Abstract

Purpose

Guided by Hobfoll’s (1989) conservation of resources theory, we examined how psychological entitlement moderates the negative relationship between work-family conflict (WFC) and job satisfaction.

Design/methodology/approach

Using a sample of 119 accountants from the Midwestern United States, we tested our hypotheses with hierarchical regression analysis.

Findings

Results indicate a strong, negative relationship between WFC and job satisfaction for employees low in psychological entitlement, but an insignificant relationship for entitled employees.

Practical implications

The results suggest that some entitlement may be beneficial to employees when coping with WFC. However, organizations should limit WFC in order to foster their least entitled employees’ job satisfaction.

Originality/value

This is the first study that investigates how psychological entitlement affects employees' reactions to WFC. Not only does it contribute to the growing body of research that examines how this individual difference affects workplace functioning, but it suggests there may be some benefits to entitlement, which largely has been disparaged.

Details

Journal of Managerial Psychology, vol. 36 no. 5
Type: Research Article
ISSN: 0268-3946

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Book part
Publication date: 30 September 2021

Lobat Asadi and Salma Ali

This chapter identifies the broad interdisciplinary ideologies of entitlement in order to situate and understand the potential theoretical informants of excessiveness in…

Abstract

This chapter identifies the broad interdisciplinary ideologies of entitlement in order to situate and understand the potential theoretical informants of excessiveness in teacher entitlement. Although the authors' perspectives and experiences on the theme of entitlement are located in the US educational system, this is accompanied by an awareness of the need to examine the topic internationally since the topic needs to “be reconsidered in terms of contextual variables.”

Psychological and organizational entitlement were the prevalent strains of entitlement that emerged in the reviewed literature and “academic entitlement” specific to the field of education. Therefore, three strands, psychological, organizational and academic, form the thematic categories for this scoping literature review.

Most literature on “academic entitlement” deals with excessive entitlement amongst students. No reference to excessive teacher entitlement was found. However, specific gaps were found in: (1) what qualifies as excessive teacher entitlement, (2) research scholarship on teacher entitlement, and (3) entitlement studies specifically aimed at global reach and applicable to teachers.

The theoretical informants of teacher entitlement identified in this study indicate that the phenomenon goes beyond individual mindset to encompass the mediation of sociocultural and political factors in its construction, thus rendering a simple theory of excessiveness in association with teacher entitlement improbable at this time.

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Understanding Excessive Teacher and Faculty Entitlement
Type: Book
ISBN: 978-1-80043-940-5

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Book part
Publication date: 30 September 2021

Magdalena Kohout-Diaz and Marie-Christine Deyrich

Our investigation of the emerging issue of teacher entitlement is viewed from the perspective of researchers trying to make sense of the concept with the intention of…

Abstract

Our investigation of the emerging issue of teacher entitlement is viewed from the perspective of researchers trying to make sense of the concept with the intention of exploring its links to inclusive educational practice, teacher education and research. This chapter is therefore mainly conceptual, focusing on the limits and possibilities offered by the extension of the concept of entitlement, first relating to students, now extended to the teaching profession. The concept of entitlement is gaining currency principally in the Anglo-Saxon literature but should also be reconsidered in relation to contextual influences. In the educational field, debates denote several ‘displacements of concepts’, as shown in the extensive reviews and analyses of the concept of entitlement attitudes we undertake in this work. We first discuss developments and interpretations of the concept of entitlement specific to different disciplines in the literature. Then we undertake a contextual reframing based on a redefinition of the concept drawing on input from empirical research data, which emphasizes the challenges encountered when dealing with the phenomena of social cohesion, ethics and cultural diversity in education. The findings highlight the potential benefits of integrating the concept of teacher entitlement into valid strategies for implementing an inclusive and ethical educational process.

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Understanding Excessive Teacher and Faculty Entitlement
Type: Book
ISBN: 978-1-80043-940-5

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Book part
Publication date: 30 September 2021

Inmaculada Hernández and Juanjo Mena

While “academic entitlement” focuses on student entitlement and its consequences, there is a need to be aware of the consequences of teachers' entitled feelings arising…

Abstract

While “academic entitlement” focuses on student entitlement and its consequences, there is a need to be aware of the consequences of teachers' entitled feelings arising from their subjective perceptions on student learning. This micro-ethnographically oriented study uses the case of an eleven-year-old fifth-grade student's low academic performance at a Spanish primary school to unravel the notion of excessive teacher entitlement embodied in the social organization of schooling. A qualitative analysis of teachers' perceptions of this student's low performance showed that most of their opinions were subjective, based on their deep-rooted deficit view of students. These beliefs seemed to make teachers feel entitled to blame the student and her background instead of arousing self-reflection leading to self-realization and change in practice. The study points to teacher entitled feelings as a symptom of the wider sociocultural mores that make teachers assume the power to arbitrate without considering students' situated needs. This study draws attention to the need to help teachers become conscious of and analyze self-entitlement to enable them to base their decisions on reason rather than prejudice.

Details

Understanding Excessive Teacher and Faculty Entitlement
Type: Book
ISBN: 978-1-80043-940-5

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Book part
Publication date: 10 August 2011

Robyn L. Brouer, Angela S. Wallace and Paul Harvey

This chapter presents an investigation of the relationship between psychological entitlement and stress. Empirical and conceptual evidence is considered suggesting that…

Abstract

This chapter presents an investigation of the relationship between psychological entitlement and stress. Empirical and conceptual evidence is considered suggesting that Conservation of Resources (COR) theory may apply differently to employees with a heightened sense of entitlement. Using attribution and COR theory, a conceptual framework is offered predicting that entitlement is positively associated with subjective stress, based on the logic that psychologically entitled employees develop unjustifiably inflated levels of self-evaluative internal coping resources such as self-esteem and self-efficacy that promote unmet expectations. It is also proposed that political skill and the ability to manage perceptions of competency may attenuate this relationship. The chapter concludes with a discussion of the challenges associated with managing psychologically entitled employees.

Details

The Role of Individual Differences in Occupational Stress and Well Being
Type: Book
ISBN: 978-0-85724-711-7

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Book part
Publication date: 30 September 2021

Eunice Nyamupangedengu and Constance Khupe

Entitlement is a remote research topic in South Africa. Even further remote is the idea of teacher educator entitlement being a topic of academic inquiry. In this chapter…

Abstract

Entitlement is a remote research topic in South Africa. Even further remote is the idea of teacher educator entitlement being a topic of academic inquiry. In this chapter, we report a self-study of a teacher educator's experiences and interactions with her students, in which the construct of entitlement was used as an interpretative lens. The data consist of narratives constructed from journal entries based on teacher educators' experiences collected over 12 years. Findings from this case study point to the prevalence of teacher educator entitlement, which manifests itself in different forms. Investigations need to be broadened to establish its reach and the underlying causes of entitled attitudes and behaviours among teacher educators, and how such behaviours impact professional practice and professional growth.

Details

Understanding Excessive Teacher and Faculty Entitlement
Type: Book
ISBN: 978-1-80043-940-5

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Book part
Publication date: 14 October 2019

Valentini Kalargyrou, Emmanuel Kalargiros and Paul Harvey

This study examines influence and motivational tactics for effectively managing entitled employees, a potential connection between generations and levels of entitlement

Abstract

This study examines influence and motivational tactics for effectively managing entitled employees, a potential connection between generations and levels of entitlement, managerial challenges, and sources and characteristics of entitled employees. The study uses qualitative methods and data from hospitality leaders. Increased legislature and use of technology, the structure of the educational system, and changes in social norms are promoting entitlement in the workplace. Generation Y hospitality employees hold a higher sense of entitlement than past generations and possess that sense of entitlement even before entering the workforce. The most favorable reactions of entitled employees were attributed to the use of exchange and coalition tactics where entitled employees find pride in their employment and management promotes teamwork and accountability.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-83867-956-9

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