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The purpose of this paper is to provide a comprehensive literature review of enterprise content management (ECM) research, a conceptual framework of areas of concern regarding ECM, and an agenda for future ECM research, based on the review and conceptual framework.

To gain an understanding of the ECM literature, a structured research approach is adopted, consisting of two phases. The first phase consists of identifying the relevant ECM research papers. In the second phase, the analysis phase, the current ECM research is categorized based on three structural pillars: system component dimensions, system lifecycle, and strategic managerial aspects.

After a review and classification of 91 ECM publications, it is found that ECM involves several sophisticated and interacting technical, social, organizational, and business aspects. The current ECM literature can be grouped around three main pillars: the first pillar consists of the four ECM component dimensions (tools, strategy, process, and people). The second pillar is the enterprise system lifecycle (adoption, acquisition, evolution, and evaluation). The final pillar is the strategic managerial aspect (change management, and management commitment). Based on the review and a proposed conceptual framework, an agenda for future research around the aforementioned three pillars is suggested.

There is a lack of ECM meta‐analysis research that explains the current state of the field. This paper contributes to information systems research by describing and classifying the published literature in ECM and by pointing out the gaps where further research is most needed. Furthermore, the paper provides a framework that may provide a conceptual structure for future studies.

Enterprise content management (ECM) is an important topic in information management, but researchers have long had difficulty developing a consistent definition. The purpose of this paper is to analyze ECM case reports from practice to identify ECM’s objectives, processes and technologies and to provide a foundation on which ECM can be conceptualized and defined.

This paper assembles more than 1,200 case reports on industrial ECM implementations in order to characterize the ECM concept from a practitioner’s viewpoint. The paper provides a descriptive overview and historical examination of ECM implementations over time and across countries and industries, grounded in a structured content analysis.

Even though the case reports share some commonalities, their ECM projects differ considerably in terms of their objectives, processes and technologies, and vary widely across countries and industries. In addition, ECM implementations are much broader today than they once were, so the scope and boundaries of the ECM concept are increasingly blurred in practice.

While several researchers have characterized the ECM concept based on literature reviews, only a few have approached the definition problem from a practical viewpoint. This paper provides a foundation from which to evaluate how well researchers’ conceptualizations of ECM match current business practice.

The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated.

The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey.

The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS.

For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments.

The study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

The purpose of this paper is to identify organizational challenges that drive enterprise content management (ECM) adoption from a process point of view.

The presented results are grounded in both the academic literature on ECM and qualitative data from two case studies.

The study identifies and discusses 21 contemporary business challenges that drive ECM adoption along the content lifecycle (e.g. regarding the creation, storage, and retrieval of content).

As the scopes of both the literature review and the case studies were limited, the presented account of ECM drivers is not considered exhaustive. The paper can, nevertheless, help researchers to further theorize about ECM adoption and investigate the role that content plays in business process management.

Practitioners are provided with empirically grounded knowledge on the drivers behind ECM adoption. They can, for example, use the results to justify and evaluate ECM investments, or determine the scopes and objectives of their ECM initiatives.

This study is important because the understanding is still vague as to what organizations strive to gain through implementing ECM and what results they can expect from the same.

Digital records are either stored in an enterprise resource planning (ERP) or an electronic content management (ECM) system or managed without the benefit of either. To achieve high productivity, integration of these systems is required. However, the utilisation of either an ERP or ECM system is absent in many organisations. The purpose of this paper is to explore the development of a framework that may support the integration of an ERP into an ECM system at Rand Water.

This qualitative study used a case design with 14 interviewees from different levels in the organisation and diverse business units using ERP and ECM to perform their operational deliverables. Purposive sampling was used to select the interviewees in line with their area of work, role and level of operation.

This study established that the water utility company has implemented an ERP system (SAP) since 2004 and ECM systems since 1991 (Papertrail and later IBM FileNet) with only the information flow module integrated. This study suggested that to integrate ERP into ECM, human and non-human actors need to collaborate to ensure large-scale integration.

This study presents a framework for integrating ERP into ECM. It is suggested that an integration module for ERPs called extended ECM, be considered. A further study of the transfer of digital records in ECM into archival custody is recommended.

A literature review revealed that none of the few longitudinal studies of enterprise content management (ECM) implementations focus on small and medium‐sized enterprises (SMEs). To contribute to this area, the purpose of this paper is to generate insights in relation to how SMEs can successfully promote implementation of ECM solutions.

The paper presents and analyses a longitudinal study of an ECM project.

The findings of the paper include a definition of a process model for ECM implementation in SMEs, identification of ten success factors related to ECM system implementation, and a definition of a new pattern for ECM technology development, compared to existing case studies.

Since it appears to be the first detailed study of ECM system implementation in SMEs, this paper provides a point of departure for future research in the use of ECM technology in SMEs.

Practitioners in SMEs preparing to engage in ECM projects may utilize the findings of the paper in relation to managing the implementation process and understanding various benefits that ECM systems can produce.

The paper represents a contribution to the sparse literature on ECM implementation. In fact, the case seems to be the first longitudinal study of ECM implementation in SMEs.

The purpose of the paper is to establish whether Enterprise Content Management (ECM) and Records Continuum Model (RCM) frameworks could be used to mitigate long-term preservation challenges.

Qualitative research was undertaken using two case studies and interviews were conducted with the different categories of the municipal personnel to solicit answers to the research questions. The questions were designed using the lens of the RCM and its four dimensions that cover the creation, capture, organization and pluralization of records and prescribed factors of ECM which include business process management, enterprise architecture, collaboration, system integration, re-purposing of information, change management, knowledge management and the life cycle management of information. Not all the ECM factors are dealt with in this paper: the remainder have been dealt with in the author's earlier works.

Challenges of long-term preservation of information still persist despite the enormous research that has been generated over the years. The municipalities that were subjects of this research are still grappling with issues of lack of long-term information management policies, enterprise architecture, disparate information systems, collaboration and system integration. This is likely to work against the investments that are being ploughed into e-Government developments should the municipalities fail to espouse strong information and records management regimes. Embracing the ECM prescribed factors and the RCM thinking might mitigate these challenges.

The author's licentiate research proved that there was no discourse between records managers/archivists and ECM proponents. Therefore, the originality of this article lies in the application of the two frameworks of ECM and RCM. The findings confirmed that even within the records management framework the municipalities were addressing factors similar to ECM prescribed factors. Embracing both the RCM model and the ECM prescribed factors might mitigate the challenges of long-term preservation and hence the re-use of information and enhancement of the societal memory.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

The implementation of enterprise content management (ECM) software applications has been a subject of extensive discussion. Although a number of ECM scholars have provided guidance on ECM implementation, there is a gap in how to assess benefits accruing from the implementation. One of the approaches of assessment is the use of maturity models. This paper aims to examine the utility of other ECM maturity model (ECM3) as an assessment tool.

The study was undertaken based on two related research questions, the first explored ECM3 assessment within a South African context and the second explored the utility of other maturity models for ECM implementation and lessons learnt to improve ECM3.

The results show that all the South African institutions assessed using ECM3 had a low level of maturity and there are a number of maturity models comparable to ECM3, and the global survey provides the closest parallel to the survey conducted in South Africa.

The study offers a unique discussion on the possible utility of ECM3 as a maturity model for assessing ECM implementation. This was done by comparing it with maturity models developed or used by records professionals and through assessing the results of two surveys, one conducted amongst South African institutions and another conducted by the Real Story Group.

This article aims to assess how enterprise content management (ECM) has been implemented in South Africa.

The article is a five‐part analysis of the concept of ECM. The first part outlines a perspective to ECM based on predecessor and related terms such as EDMS and ERMS. The second part reviews literature generated in South Africa on electronic records and document management over the last decade as well as a discussion on value added resellers in the country. The third part provides the results of the survey of ten South African institutions. This section includes an outline on the research methodology used as well as analysis of the data and a brief discussion of the research implications. The fourth part provides concluding remarks and the fifth part is a list of references.

A literature review conducted by the author reveals that there have been few published sources on institutional experiences related to implementing electronic document and records management in South Africa. However, the survey published in this article reveals that South African institutions have as much as eight years of ECM implementation experience, a majority using ECM applications from one company and the most common ECM applications modules installed within the organizations being records management, document management and imaging. These survey results suggest additional research is needed to assess proprietary vs non‐proprietary applications as well as the impact of value‐added resellers to ECM implementation.

As the literature review has shown, ECM implementation in South Africa has received minimal attention beyond graduate level research. This article provides an analysis of empirical data on ECM implementation in South Africa and serves as a baseline for more comprehensive studies in the future.