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Book part
Publication date: 23 July 2014

Gertjan Schuiling

This chapter describes the change efforts and action research projects at a Dutch multinational which, over a period of 25 years, produced in one of its businesses a…

Abstract

This chapter describes the change efforts and action research projects at a Dutch multinational which, over a period of 25 years, produced in one of its businesses a zigzag path toward collaborative leadership dynamics at the horizontal and vertical interfaces. The chapter also identifies the learning mechanisms that helped achieve this transformation. Changing the patterns at the vertical interfaces proved to be a most tricky, complex, and confusing operation. The data show that organizations need hierarchical interfaces between levels, but are hindered by the hierarchical leadership dynamics at these interfaces. The data furthermore show that competitive performance requires more than redesigning horizontal interfaces. A business can only respond with speed and flexibility to threats and opportunities in the external environment when the leadership dynamics at agility-critical vertical interfaces are also changed.

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78350-312-4

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Article
Publication date: 17 October 2019

Fatuma Namisango, Maria Miiro Kafuko and Gorretti Byomire

This paper aims to present a conceptual framework of four knowledge co-creation processes in enterprise social media (ESM). From an interactionist perspective, the paper…

Abstract

Purpose

This paper aims to present a conceptual framework of four knowledge co-creation processes in enterprise social media (ESM). From an interactionist perspective, the paper proposes a model on the role of ESM and enterprise social networks (ESNs) in facilitating knowledge co-creation processes.

Design/methodology/approach

This conceptual paper revisits existing literature on ESM, ESNs and social knowledge management to propose, hypothetically, the relationship between ESM, ESN and knowledge co-creation processes.

Findings

ESM enhances employee-to-employee interaction, which allows employees to co-create knowledge in a social context. Firstly, ESM affords employees to create ESNs for knowledge co-creation. Secondly, the structure of employee-to-employee interaction in ESNs will influence knowledge co-creation processes. Thirdly, ESNs provide the mechanism through which ESM affordances enable or constrain knowledge co-creation in the organisation.

Practical implications

ESM creates a social context that allows employees to share, apply and recreate or reproduce knowledge in the process of knowledge co-creation. The action possibilities of ESM perceived and actualised by employees will enable or constrain knowledge co-creation. Such influences are fuelled by the structural properties of employee relationships on ESM.

Originality/value

The paper elucidates the concept of knowledge co-creation based on a representation of user activities in ESM. This paper suggests that knowledge co-creation is a salient outcome of both individual-to-individual interactions on ESM and individual-to-ESM interactions enabled by ESM affordances.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 50 no. 1
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 6 April 2010

Sabine Bachmayer, Artur Lugmayr and Gabriele Kotsis

TV changes in several disciplines concurrently: from analogue to digital, from scheduled broadcasts to on‐demand TV on the internet, from a lean‐back (passive) to a…

Abstract

Purpose

TV changes in several disciplines concurrently: from analogue to digital, from scheduled broadcasts to on‐demand TV on the internet, from a lean‐back (passive) to a lean‐forward (active) media, from straight watching to the consumption of content connected to additional services, from the sole TV viewer to the viewer being part in social networks and communities regarding to the TV content, etc. The purpose of this paper is to demonstrate the adaptation of design and realization of TV program formats to the changes that happen to television. In addition, the paper would like find out how to support the design of interactions, dynamic narrations and content types as well as the role of the internet within these processes and this application area.

Design/methodology/approach

Currently, there exist many approaches towards the development of social, collaborative, and interactive TV program formats and systems. Within the scope of this paper, the authors present latest case studies and example program formats for each case. The paper examines them concerning their interaction possibilities and architecture as well as the influence and utilization of the web. Finally, the paper provides a simple categorization according to the narration character, content, and interactivity types of the listed TV program formats.

Findings

Caused by the collaborative and interactive characteristic of the web, a big influence of the web concerning the hardware‐ and content‐sided development of TV is discovered. Nevertheless, the web's potential is absolutely not exploited in this area, neither to give more dynamic to the narration, nor to appreciate the content type or the interactivity. Finally, the paper identifies a high effort, occurrence and development in the interactivity, in contrary to the narration characteristic and content types.

Research limitations/implications

Only one representative, example TV program format enabling interactions by the viewer for each case in the paper, has been chosen. The authors make no claim to be complete, in covering all genres, possibilities of interaction or TV program formats existing for the field of interactive/social/collaborative TV.

Originality/value

This paper presents an extension of a previous paper presented at the MoMM2009.

Details

International Journal of Web Information Systems, vol. 6 no. 1
Type: Research Article
ISSN: 1744-0084

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Article
Publication date: 13 May 2021

Madalyn Anne Scerri and Rajka Presbury

This paper offers an exploration of contextual factors that influence carer-to-resident talk in Australian residential aged care.

Abstract

Purpose

This paper offers an exploration of contextual factors that influence carer-to-resident talk in Australian residential aged care.

Design/methodology/approach

A qualitative exploratory multiple case study methodology and a theoretical framework of service language were applied to explore the perspectives of 21 registered nurses, assistants in nursing, leisure and lifestyle officers, general managers and care managers at three residential aged care homes in Australia.

Findings

The findings demonstrate contextual factors related to the care home environment, the carer and the relationship between carers and residents that impede or enable carer-to-resident talk in residential aged care. Multiple factors related to the care home environment were found to impede carer-to-resident talk, including time pressures, staffing levels, team culture and the prioritisation of tasks. Factors related to carers had potential to either impede or enable talk, including carers' awareness of the importance of communication, level of experience and individual characteristics, values and attitudes. A strong relationship between a carer and resident built on knowledge of individuals was a key enabling factor.

Originality/value

The paper advances an understanding of factors that influence talk and interaction in residential aged care in Australia from carers' and care home leaders' perspectives. The findings can be used to support verbal communication management strategies aligned with a person-centred care approach, including training and development of staff, cultural change interventions and a review of care delivery procedures.

Details

Journal of Health Organization and Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 5 October 2015

Jens Ola Eklinder-Frick

The purpose of this paper is to explore and describe the forces which promote or obstruct a policy-initiated innovation process in the context of a regional strategic…

Abstract

Purpose

The purpose of this paper is to explore and describe the forces which promote or obstruct a policy-initiated innovation process in the context of a regional strategic network (RSN).

Design/methodology/approach

An innovation requires that an invention survives in relevant developing, producing and using settings. This is analyzed as resource interaction in these three settings. Data are obtained from a case study of an innovation process undertaken from 2007 to 2011 where 24 respondents representing the involved actors in the development of a geographical information system technology platform were interviewed in separate meetings lasting 60-100 minutes. Primary sources of secondary data have also been analyzed.

Findings

The strategy imposed by the RSN enabled knowledge to be exchanged between the involved actors, but problems remained regarding resource interaction of the relevant settings. The studied case showed that achieving resource interaction between the producing and using settings was particularly challenging when the innovation processes is policy-initiated and thus involves both the private sector and the public sector. This serves to explain why policy initiatives to turn scientific knowledge into commercialized innovation often fall short of their objectives.

Originality/value

Research investigating policy-initiated innovation and regional economic growth often focuses on achieving information exchange between the actors that make up the innovation systems. This paper sheds light on the resource interaction between the members of RSN s and how this can facilitate the innovation processes.

Details

Journal of Business & Industrial Marketing, vol. 30 no. 8
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 6 September 2011

Ronan Fox, James Cooley and Manfred Hauswirth

The purpose of this paper is to identify the gap that currently exists between enterprise and consumer‐focused mashup tools in terms of personalized, trusted…

Abstract

Purpose

The purpose of this paper is to identify the gap that currently exists between enterprise and consumer‐focused mashup tools in terms of personalized, trusted collaboration. The authors describe how Sqwelch, a semantically enabled mashup maker, addresses this gap during the design of mashups and in their execution.

Design/methodology/approach

Sqwelch enables the composition of mashups based on the concept of trust explicitly specified by users through a visual interface. Taxonomies are used to enable lightweight mediation of payloads delivered through a publish/subscribe mechanism.

Findings

The authors demonstrate the use of Sqwelch as a proof of concept in the remote delivery of healthcare, and how Sqwelch has been used to address areas of trust and collaboration in the delivery of telehealth services.

Originality/value

Integrating trust and collaboration across the boundaries of enterprises is required where sensitive data are transferred across those boundaries in the expectation of the delivery of a service. Across these boundaries, the authors find variations in users' skills, their expectations, and their responsibilities. The prototype described here enables users to discover, compose, share and collaborate in the day‐to‐day use of systems that match personalized requirements.

Details

International Journal of Pervasive Computing and Communications, vol. 7 no. 3
Type: Research Article
ISSN: 1742-7371

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Article
Publication date: 4 October 2019

Nancy Stevenson

The purpose of this paper is to explore spatial and social practices associated with a community street party through the lens of literature on encounter, conviviality and…

Abstract

Purpose

The purpose of this paper is to explore spatial and social practices associated with a community street party through the lens of literature on encounter, conviviality and placemaking, considering its role developing a place-based sense of community.

Design/methodology/approach

The research is based upon a case study of a street party in London. Data sources include interviews, a questionnaire, observation and a literature review.

Findings

The conviviality associated with partying disrupts mundane social relations and engages diverse communities in placemaking. People playfully engage with one another, performing and reinforcing community and place values in the environment outside their homes.

Practical implications

This paper aims to engender understanding and encourage urban policy makers to support activities which combine pleasure and play to develop a place-based sense of community. It identifies practices which actively engage people at a grassroots level and enable them to articulate and perform community values.

Social implications

Developing a sense of community in rapidly changing and diverse urban areas presents challenges for urban policy makers. Grassroots activities such as street parties often fall outside of funding streams, debates and formal policy making for cities but it is argued here that they enable people to engage in pleasurable and playful interaction and have an important role in disrupting mundane interactions and connecting people.

Originality/value

This paper progresses discussion of community events from a social perspective through an original study, identifying specific practices which contribute to a place-based sense of community.

Details

International Journal of Event and Festival Management, vol. 10 no. 3
Type: Research Article
ISSN: 1758-2954

Keywords

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Article
Publication date: 21 October 2019

Patricia Bazan and Elsa Estevez

The purpose of this paper is to assess the state of the art of social business process management (Social BPM), explaining applied approaches, existing tools and…

Abstract

Purpose

The purpose of this paper is to assess the state of the art of social business process management (Social BPM), explaining applied approaches, existing tools and challenges and to propose a research agenda for encouraging further development of the area.

Design/methodology/approach

The methodology comprises a qualitative analysis using secondary data. The approach relies on searches of scientific papers conducted in well-known databases, identifying research work related to Social BPM solutions and those contributing with social characteristics to BPM. Based on the identified papers, the authors selected the most relevant and the latest publications, and categorized their contributions and findings based on open and selective coding. In total, the analysis is based on 51 papers that were selected and analyzed in depth.

Findings

Main results show that there are several studies investigating modeling approaches for socializing process activities and for capturing implicit knowledge possessed and used by process actors, enabling to add some kind of flexibility to business processes. However, despite the proven interest in the area, there are not yet adequate tools providing effective solutions for Social BPM. Based on our findings, the authors propose a research agenda comprising three main lines: contributions of social software (SS) to Social BPM, Social BPM as a mechanism for adding flexibility to and for discovering new business processes and Social BPM for enhancing business processes with the use of new technologies. The authors also identify relevant problems for each line.

Practical implications

Some SS tools, like wikis, enable managing social aspects in executing business processes and can be used to coordinate simple business processes. Despite they are commonly used, they are not yet mature tools supporting Social BPM and more efficient tools are yet to appear. The lack of tools preclude organizations from benefitting from implicit knowledge owned by and shared among business process actors, which could contribute to better-informed decisions related to organizational processes. In addition, more research is needed for considering Social BPM as an approach for organizations to benefit from the adoption of new technologies in their business processes.

Originality/value

The paper assesses the state of the art in Social BPM, an incipient area in research and practice. The area can be defined as the intersection of two bigger areas highly relevant for organizations; on the one hand, the management and execution of business processes; and on the other hand, the use of social software, including social media tools, for leveraging on implicit knowledge shared by business process actors to improving efficiency of business processes.

Details

Business Process Management Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Content available
Article
Publication date: 9 March 2021

Ana Kustrak Korper, Stefan Holmlid and Lia Patrício

The purpose of this paper is to introduce the concept of meaning as a relevant but missing link in understanding the building blocks of service innovation informed by…

Abstract

Purpose

The purpose of this paper is to introduce the concept of meaning as a relevant but missing link in understanding the building blocks of service innovation informed by service-dominant (S-D) logic. In exploring the role of meaning in service innovation, especially related to new value propositions, resource integration and new value cocreation, the authors suggest using the conceptualization of meaning within human-centered design, which has an established body of knowledge on addressing how actors engage and interact.

Design/methodology/approach

The paper builds an actionable conceptual framework that relates meaning to central tenets of service innovation, such as resource integration, value propositions and cocreation of value. It delineates the central building blocks of service innovation and conceptually integrates them with meaning to explain the underlying mechanisms of service innovation related both to its development and adoption.

Findings

The findings highlight how and why meaning precedes value creation and directs resource integration. Indicating that meaning is driven by experience of earlier interactions it delineates its relationships with new value formation and positions resource interpretation as a driver of this process.

Originality/value

This paper extends the understanding of service innovation in relation to S-D logic, with meaning as a conceptual link to aspects of S-D logic that claim a phenomenological nature. Meaning contributes to S-D logic by providing an understanding of how beneficiaries form intentions to engage in value creation and resource integration. Additionally, by integrating service and design research domains, this paper suggests possibilities for multidisciplinary contributions in future research.

Details

Journal of Service Theory and Practice, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2055-6225

Keywords

Content available
Article
Publication date: 26 September 2019

Maíra Prestes Joly, Jorge Grenha Teixeira, Lia Patrício and Daniela Sangiorgi

Service design is a multidisciplinary approach that plays a key role in fostering service innovation. However, the lack of a comprehensive understanding of its multiple…

Abstract

Purpose

Service design is a multidisciplinary approach that plays a key role in fostering service innovation. However, the lack of a comprehensive understanding of its multiple perspectives hampers this potential to be realized. Through an activity theory lens, the purpose of this paper is to examine core areas that inform service design, identifying shared concerns and complementary contributions.

Design/methodology/approach

The study involved a literature review in two stages, followed by a qualitative study based on selected focus groups. The first literature review identified core areas that contribute to service design. Based on this identification, the second literature review examined 135 references suggested by 13 world-leading researchers in this field. These references were qualitatively analyzed using the NVivo software. Results were validated and complemented by six multidisciplinary focus groups with service research centers in five countries.

Findings

Six core areas were identified and characterized as contributing to service design: service research, design, marketing, operations management, information systems and interaction design. Data analysis shows the various goals, objects, approaches and outcomes that multidisciplinary perspectives bring to service design, supporting them to enable service innovation.

Practical implications

This paper supports service design teams to better communicate and collaborate by providing an in-depth understanding of the multiple contributions they can integrate to create the conditions for new service.

Originality/value

This paper identifies and examines the core areas that inform service design, their shared concerns, complementarities and how they contribute to foster new forms of value co-creation, building a common ground to advance this approach and leverage its impact on service innovation.

Details

Journal of Service Management, vol. 30 no. 6
Type: Research Article
ISSN: 1757-5818

Keywords

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