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Article
Publication date: 15 August 2017

Emy Nelson Decker

The purpose of this paper is to explore the issues surrounding professionals whose legacy skills do not align with the new directions in which the academic library is moving. It…

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Abstract

Purpose

The purpose of this paper is to explore the issues surrounding professionals whose legacy skills do not align with the new directions in which the academic library is moving. It also examines the ways in which the disappearance of traditional roles impacts librarians and users alike.

Design/methodology/approach

This paper considers policies for training professionals for their roles in the twenty-first century academic library sphere and identifies skills they will need for these new roles.

Findings

This paper provides insights into possible solutions for training librarians and library staff so that they will have necessary skills for their future roles.

Originality/value

This paper will provide library managers with approaches to staff training and a framework for understanding the specific skills that will be necessary for staff to possess in the twenty-first century academic library.

Article
Publication date: 20 October 2022

Harold Goss and Emy Nelson Decker

This article aims to detail the incorporation of student assistants into a newly implemented chat service. It details the approaches used for training students and developing the…

Abstract

Purpose

This article aims to detail the incorporation of student assistants into a newly implemented chat service. It details the approaches used for training students and developing the chat repertoire.

Design/methodology/approach

This article reviews the existing literature on the topics of student assistants participating in library reference services and peer-to-peer engagement. It then details the first step of the transition process used for moving primary chat monitoring responsibility to library student assistants and away from staff and librarians as it existed previously.

Findings

Incorporating student assistants into the chat rotation was beneficial to the libraries and to the students participating in the chat service. While librarians and staff enjoyed help in covering the hours, student assistants learned research skills on the job that would potentially assist them in completing their course assignments.

Originality/value

Utilizing student assistants in library chat services is becoming increasingly popular with budget cuts and the scheduling demands that continue to grow for librarians and library staff. This article provides context for incorporating students and shows the value that the students receive via their participation in a chat service.

Details

Reference Services Review, vol. 50 no. 3/4
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 7 December 2021

Emy Nelson Decker and Karen Chapman

This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches…

Abstract

Purpose

This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future training initiatives toward continuous improvement in this academic library setting.

Design/methodology/approach

Chat transcripts from the period of March 2020–April 2021 serve as the dataset for this study.

Findings

In bringing a live chat service online during a global pandemic, chat transcripts from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians. In addition, 25.2% of all transactions, whether by staff or librarians, resulted in tickets or referrals to hand off the question to a subject or functional specialist. These findings help to inform targeted face-to-face refresher training for chat operators.

Originality/value

While bringing a live chat service online is certainly not novel, the impetus behind the quick setup was. This unusual circumstance allowed for an in-depth look at the nature of chat and its training requirements and limitations due to campus stay-at-home orders. It also provided a new understanding that influenced subsequent face-to-face trainings.

Details

Reference Services Review, vol. 50 no. 2
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 23 November 2010

Emy Nelson Decker

The members of the Baby Boom generation, who comprise a very large, diverse, and outspoken sector of the population, are about to grow older and enter the public library. Are…

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Abstract

Purpose

The members of the Baby Boom generation, who comprise a very large, diverse, and outspoken sector of the population, are about to grow older and enter the public library. Are public libraries in the USA ready to accommodate their changing needs? The number of Baby Boomers, soon to be in the older adult category, will be unprecedented. Never before has there been such a sharp increase in the number of older adults. In addition, this group of users will have particular needs of their public libraries. This paper aims to focus on the issues.

Design/methodology/approach

This paper explores the specific needs that the Baby Boom generation will have of the US public library system by focusing on three specific, albeit interrelated, categories: social, programming, and technological, and offers methods for keeping these vital members of society engaged with their public libraries.

Findings

This paper provides insights into possible solutions for maintaining and enhancing the public library's role as an important cultural center in the community for the aging population.

Originality/value

The paper explores the needs of the Baby Boom generation and what the US public library system can do to serve these needs.

Details

Library Hi Tech, vol. 28 no. 4
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 1 June 2002

Barrie O. Pettman and Richard Dobbins

This issue is a selected bibliography covering the subject of leadership.

27777

Abstract

This issue is a selected bibliography covering the subject of leadership.

Details

Equal Opportunities International, vol. 21 no. 4/5/6
Type: Research Article
ISSN: 0261-0159

Keywords

Content available
Book part
Publication date: 23 August 2022

Patience Sowa

This chapter reviews successful pedagogical interventions in teaching literacy in languages of teaching and learning in the upper primary grades in low- and middle-income…

Abstract

This chapter reviews successful pedagogical interventions in teaching literacy in languages of teaching and learning in the upper primary grades in low- and middle-income countries (LMICs) and explores how researchers and teachers decolonized classroom spaces to ensure student achievement of learning outcomes. Themes emerging from the analysis of data are biliteracy interventions, interventions in official and national languages, teacher professional development, and ecological interventions. Results of the review indicate that researchers decolonized classroom spaces by using student linguistic repertoires, evidence-based pedagogical strategies student cultural capital and engaging families and communities. The review also reveals that more research needs to be conducted on teaching and learning in upper primary grades. The linguistic diversity of LMICs provides rich contexts for more research in bilingual education and L2 acquisition which could be useful worldwide as stakeholders in the education process explore the best ways to improve learning outcomes in schools.

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