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This study aims to extend the use of psychology in the field of tourism crisis and disaster management using coping theory. It examines how resident emotions change in the extended prodromal stage of the COVID-19 pandemic and how residents used humour to cope with stress from not being able to travel.

Early COVID-19 (March–April 2020) was characterised by negative media reports, lockdowns and travel restrictions but for Indonesia, no direct effects in terms of loss of life. This unusual context has led to phenomena not previously studied – humour as a coping strategy. This research consists of two studies: Study 1 used thematic analysis of interviews before and during the early lockdown period with a panel of 245 quarantined residents who had travelled in the prior two years. Study 2 followed up using a #hasthtag analysis of travel-related videos content posted on Instagram and TikTok.

The COVID-19 global pandemic is an unusual crisis which has resulted in high levels of stress and uncertainty. This study identified the unusual characteristics of the COVID-19 crises and changes of quarantined resident’s emotions during the pre-event and prodromal stages. In addition, this study found the use of humour as a coping mechanism during the lockdown period and the use of social media as the vehicle for humour.

These findings may be generalisable only to a crises and disasters with an extended prodromal stage. Interestingly, climate change has some similar characteristics where warning signs are available, but the personal implications have not yet become apparent.

The emotions associated with crisis are dynamic and crisis managers may tailor communication to help deal with stress.

This research provides an insight into how humorous content can be used to reduce negative emotions in the early stage of a stressful event associated with travel restrictions. This study may be suitable for use in integrated marketing communication in post-recovery messaging for the tourism industry and destination management organisation in the digital platform.

To the best of the authors’ knowledge, this study is the first to demonstrate “dark humour” during the early stages of COVID-19 and also the use of coping strategies to explain how humour can reduce stress.

The purpose of this study is to examine the antecedents of consumer engagement with supermarkets' social media accounts. Drawing on regulatory fit theory and social sharing of emotions theory, the authors test if the content posted on the social media brand pages of supermarkets dealing with a topic of high social relevance, such as the COVID-19 pandemic, stimulates social media consumer engagement and if and how the engagement is mediated by the arousal of positive and negative emotions.

The authors retrieved data from the Facebook accounts of the top 20 European supermarkets identified in the Deloitte 2020 Global Powers of Retailing report during the first wave of the pandemic from 1 March to 30 June 2020, collecting a sample of 2,524 posts from 8 different countries. After a content analysis to classify COVID-19 content, the authors applied the Baron and Kenny (1986) methodology to verify the hypothesised relationships.

The findings highlight a positive direct relationship between the social relevance of a topic (COVID-19) and social media consumer engagement mediated by the arousal of positive and negative emotions.

To the best of the authors’ knowledge, this is one of the earliest empirical research using Facebook data to investigate the role of the social relevance of content as an antecedent of social media consumer engagement with a specific focus on supermarkets. The paper contributes to the stream of social media literature investigating the antecedents of social media engagement behaviour, exploring the role of topics' choice and aroused emotions, which to date are both under-investigated.

The purpose of this paper is to empirically investigate the role of emotions in the polarization that emerged during the first months of the pandemic. So, the authors will analyze the social response of two opposing social actors: political elites that have minimized the risks of the pandemic and grassroots groups that have promoted mutual support for vulnerable people suffering from the various effects of the pandemic.

For the analysis, the authors will primarily refer to Hochschild's proposal and the recent literature on emotions and protest. The method is to analyze official statements by politicians from the UK, USA, Mexico, Brazil, Spain and Italy and the social responses that have emerged from different mutual support groups and solidarity networks in those countries, as well as in Chile and Argentina.

The authors will show how the conflicting responses can exacerbate social polarization in our societies. This polarization goes beyond the political spectrum, and in some cases even social classes, and reaches into the realms of values, emotions and practices. The authors will also show how the response from grassroots activism makes it possible to overcome guilt, shame and other emotions of trauma, among other things.

An analysis of the emotional dimension of two opposing responses to the pandemic will show how these responses have a deep impact on society, ranging from demands for values and practices that legitimize a status quo, to discussing, breaking away from or overcoming social behavior based on individualism and social determinism.

This study aims to explore spectators' awareness of and attitudes toward sponsoring firms as well as to propose a model predicting their purchase and word-of-mouth (WOM) intentions toward the sponsors of a major sporting event during a pandemic crisis.

A quantitative method was used to collect the data, with 1,259 questionnaires being effectively collected and analyzed using SPSS and AMOS. Exploratory factor analysis (EFA), confirmatory factor analysis (CFA), path analysis and structural equation modeling (SEM) were used to analyze the data.

Factors such as sports involvement, sincerity, social media use, beliefs about sponsorship, sponsor's image, Covid-19 beliefs and emotions, awareness of and attitude toward sponsors were found to significantly predict spectators' purchase and WOM intentions.

The results support the structural equation model, providing a multidisciplinary conceptual framework that highlights the significance of comprehending the role of significant factors in sponsorship efficiency during the Covid-19 crisis. The proposed framework adds to the knowledge corpus of this field.

This study aims to examine Taiwanese male and female police officers' perceived stress during the COVID-19 pandemic.

Data were analyzed based on surveys conducted with 1,671 officers in various cities and counties between May and July of 2021, during the period of level 3 alert of COVID-19 pandemic in Taiwan.

It was found that officers who perceived poor inter-agency coordination and higher risk of infection, and those who were assigned to home quarantine duty and stationed in the metropolitan areas of Taipei, which suffered the worst spread of infected cases, were more likely to exhibit a higher level of stress. On the other hand, police identity, COVID-19 self-legitimacy, supervisor support, COVID-19 information and adaptive emotion regulation were found to be associated with an enhanced level of mental health.

The surveys were conducted at the beginning of the community outbreak. Given the cross sectional nature of the data, the findings may not reflect officers' mental health at different phases of the pandemic.

Such study can add a cross-national perspective that can be utilized to generalize about policy perspectives related to police mental health at times of health crises, such as COVID-19 pandemic.

A new type of digital-based worker emerged during the COVID-19. As a result, during the adjustment to this scenario, family, resources and emotions were impacted. Technological and emotional skills were crucial to give continuity and certainty to business. However, despite benefits, remote working has negative consequences, especially in well-being perception. This study proposes a model to measure the impact on the well-being perception of workers that adapted their job to remote positions during a pandemic and offers a valuable framework to understand future emerging changes in remote working and the relationship with well-being perception, especially during crisis scenarios.

The study used an online questionnaire and a structural equation methodology by partial least squares (PLS) using SmartPLS 3.3.3. Data were obtained from 567 respondents workers who adapted to their jobs during the pandemic in Mexico.

The results showed that six model dimensions: human relations (RH), emotions (E), well-being behaviors related to Covid-19 (CB), family economics (EF), routines and habits (RS) and family life (VF) were positive and significant to reflect the Index of Perception of Well-being (iWB) using a structural equation model. This indicates how the lockdown process changed people's perception of well-being and concerns. According with this, for remote working employees, two dimensions were relevant: RH and EF. This finding is relevant because during emergency lockdown, these workers needed to adapt their activities and were separated from all human interactions.

The researchers’ model of Index of Perception of Well-being (iWB) has conceptual and practical implications. From a conceptual point of view, it offers a methodology to measure the relationships between remote working and employees' well-being perception. While for practice, it offers managerial implications to better manage remote working adaptation without compromising people's well-being to create future innovation management environments (IME) for organizations.

This study contributes to develop research about changes in workers' well-being perception during digital adaptation.

The purpose of this article is to analyze the experiences experienced during the COVID-19 pandemic quarantine, based on an experimental marketing perspective and to validate a scale of experiences for the quarantine context.

The life of a human being is a sum of the experiences that occur in their daily life, from experiences at home, to experiences at work, shopping, holidays and, essentially, with other human beings. However, experiences during the quarantine period became limited to experiences at home. For this, we used a questionnaire survey that analyzes the experiences experienced by individuals. The sample consists of 726 individuals who were in Portugal during the quarantine and confinement period.

The results show that the exploratory and confirmatory factor analysis produced a structure with four factors that the authors called Sense and Feel, Pandemic Feel, Pandemic Think and Act. The experiences are manifested with greater intensity in the factors Pandemic Think and Sense and Feel. The scale of experiences used showed to have convergent and discriminant validity and adequate internal consistency. It is expected that the present study will contribute to increase scientific knowledge in the behavioral area and in the area of positive psychology in the context of pandemic and confinement situations.

The results achieved become useful for health and marketing professionals, which allow them to define appropriate strategies to better serve the population in order to improve people's health, well-being and quality of life.

This study explores the organisational dynamics in a change process across work units in a Swedish municipality. The purpose of this study is to understand how and why co-creation unfolds during efforts to bring different units into one united work unit.

A qualitative longitudinal study was designed using data triangulation for eight months, comprising written reflection texts, meeting protocols and interviews. This study is based on a back-and-forth inductive and abductive grounded theory analysis.

The main results of this study indicate that there was friction in the co-creation process between units, between the members of the change group and supervisors, as well as friction within the change group. Further, the results indicate that communications, relations, supervisor support and governing strategies clashed with work routines and methods, work cultures, roles and responsibilities and that the units had differing views of the needs of the intended target group. This thereby challenged the propensity for change which, in turn, may have limited developmental learning at a workplace and organisational level.

Working across units to find common and new paths and work methods for labour market inclusion proved to be challenging because of contextual circumstances. Crossing and merging organisational boundaries through co-creation processes was demanding because of new expectations from the organisation, as it shifted towards trust-based governance in conjunction with working during a pandemic when social interactions were restricted to digital communication channels.

Gratitude is an element of positive psychology that has been found effective in improving subjective well-being and decreasing aggression in offenders. However, there is a dearth of studies on gratitude in ex-juvenile offenders. This study aims to explore the gratitude of ex-juvenile offenders using a photovoice technique.

Photos and stories behind pictures were collected from eight ex-juvenile offenders who reside in Kupang, Indonesia.

Thematic analysis resulted in four main themes: family as an oasis of gratitude, difficulty in social reintegration, strong peer support and gratitude and spirituality.

The results of this study indicated that family, peer support and intensive spiritual activities in prisons were influential in forming a sense of gratitude for ex-juvenile offenders. Interventions need to consider these three aspects to improve gratitude and resulting well-being in ex-juvenile offenders.

Diasporas represent a unique yet often overlooked stakeholder in tourism crisis management. Their strong bonds with their homeland often result in continued engagement with an extended community, which is valuable to their homeland during unsettling times. This study aims to examine the engagement of the Indonesian diaspora in the USA to revive tourism in Indonesia during the early stages of the COVID-19 pandemic and their motivation behind such efforts.

This study is rooted in a social constructivism paradigm and uses a qualitative approach. Four focus groups (n = 25) and ten individual interviews with the Indonesian diaspora in the USA were conducted. Thematic analysis was used to identify major themes.

The findings indicate that diaspora engagement stemmed from two broad categories: social activism, such as information liaison, skills and knowledge transfer, and economic activism, including philanthropic activities, investment and remittance and return-home travel. Both altruistic and social exchange motives drive their continuous engagement. The findings exemplify “diaspora diplomacy” that can be harnessed as social capital for homeland tourism recovery post-crisis.

This study provides an in-depth analysis of diaspora engagement in destination recovery. This study highlights the importance of diasporas as social capital for destinations and offers insights into tourism crisis management by incorporating this overlooked stakeholder group.

侨民是旅游管理中一个独特但经常被忽视的利益相关群体。他们与祖国的紧密联系往往让他们团结在一起成为一个扩展社区, 并对于旅游目的地的灾后复苏做出贡献。本文通过实证研究来探索印度尼西亚侨民在新冠初期对于印度尼西亚旅游业做出的贡献以及他们的动机。

本研究植根于社会建构主义范式并采用了定性方法。这个研究项目进行了四个焦点小组访谈和十个个人访谈。这个研究应用了主题分析方法来分析这些访谈数据。

调查结果表明, 侨民群体在经济和社会方面都参与了目的地恢复。他们参与的动机主要是来自于(1)社会行动主义, 例如信息、技能、和知识的分享, 以及（2）社会行动主义, 包括募捐, 投资, 汇款和回国旅行。除此以外, 利他主义和社会交换动机也推动了他们的持续参与活动。 这些研究结果也表明了“侨民外交”可以作为有效推动旅游目的地的灾后复苏。

本研究深入分析了侨民参与目的地恢复的情况。本研究强调了侨民作为目的地社会资本形式的重要性, 并通过整合这个被忽视的利益相关者群体为旅游危机管理提供了见解。

Este estudio se basó en el paradigma de constructivismo social y empleó un enfoque cualitativo. Se realizaron cuatro grupos focales (n = 25) y diez entrevistas individuales con emigrantes indonesios en Estados Unidos. Se utilizó el análisis temático para identificar los temas principales.

La dispersión de grupos humanos que abandonan su lugar de origen, también denominado, diáspora o emigrantes, representan un grupo único y, sin embargo, a menudo ignorado en la gestión del turismo. Sus fuertes lazos con su tierra natal a menudo dan como resultado una relación con una comunidad extendida, la cual es valiosa para su tierra natal durante tiempos difíciles. Este estudio examinó el rol de los emigrantes indonesios en Estados Unidos para revivir el turismo en Indonesia durante las primeras etapas de la pandemia de COVID-19 y su motivación detrás de esos esfuerzos.

Los hallazgos muestran que el rol de la diáspora provino de dos amplias categorías: 1) activismo social, como transferencia de información, transferencia de habilidades y conocimientos, y 2) activismo económico, incluidas actividades filantrópicas, inversión y remesas, y viajes de regreso a casa. Tanto los motivos altruistas como los de intercambio social son las causas de esta relación. Los hallazgos ejemplifican la “diplomacia de la diáspora” que puede ser aprovechada como capital social para la recuperación del turismo en tierra natal después de una crisis.

Este estudio ofrece un análisis profundo del rol de la diáspora en la recuperación del turismo. Este estudio destaca la importancia de los emigrantes como capital social para los destinos y ofrece información sobre el manejo de crisis turísticas mediante la incorporación de este interesante pero ignorado grupo.