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1 – 10 of over 6000Cristiano A.B. Castro, Felipe Zambaldi and Mateus Canniatti Ponchio
This paper aims to conceptualize two dimensions of active innovation resistance (AIR): cognitive active resistance and emotional active resistance. A scale to measure this…
Abstract
Purpose
This paper aims to conceptualize two dimensions of active innovation resistance (AIR): cognitive active resistance and emotional active resistance. A scale to measure this construct is proposed and tested.
Design/methodology/approach
Three studies were conducted, with sample sizes of 195, 190 and 186, to test the discriminant, convergent, nomological and criterion validity of the proposed AIRc+e scale and to analyze its explanatory and predictive power. Data were gathered using the online platform of a US-based research company.
Findings
The authors provide evidence that AIR is a two-dimension construct comprising a cognitive and an emotional dimension. AIR was modeled as a third-order construct, comprising two second-order constructs, cognitive active resistance and emotional active resistance. The impact of adding an emotion dimension to active resistance was therefore assessed, and the results indicated that the explanatory and predictive power of the AIR measure improved as expected.
Practical implications
Consumers are most likely to resist innovations launched onto the marketplace, either prior to or after evaluating them. A better understanding of the reasons behind their resistance to innovation, as well as of its mechanisms, is of great importance in decreasing an innovation’s chances of failure.
Originality/value
This study proposes that incorporating emotion into the assessment of AIR will result in a deeper understanding of adoption and rejection behavior, expanding the current knowledge of consumer behavior in innovation-related, new product adoption and decisions.
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Victoria Crittenden, Marko Sarstedt, Claudia Astrachan, Joe Hair and Carlos Eduardo Lourenco
Zhenduo Zhang, Huan Xiao, Xueqin Gou, Miaomiao Li and Junwei Zheng
Previous research has examined the effects of discrete affects on voice; however, the role of trait and state affects in voice literature has received little attention. This study…
Abstract
Purpose
Previous research has examined the effects of discrete affects on voice; however, the role of trait and state affects in voice literature has received little attention. This study aims to address this important issue from a conservation of resources perspective, by exploring the influence of daily positive affect and emotional resistance to change on the voice of employees and their resulting work outcomes.
Design/methodology/approach
The study collected data about 285 daily episodes from 57 employees over five consecutive days, using an experience sampling method (ESM) through mobile surveys. The study found that emotional resistance to change was negatively related to employee voice and in-role performance.
Findings
Voice mediated the negative relationship between emotional resistance to change and in-role performance. The study also found that daily positive affect buffered the negative effects of emotional resistance to change on voice.
Originality/value
These findings extend the research concerning affect and voice; the study provides integrative insight into how affect dynamically influences organizations.
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Alexandre Alves dos Santos and Mateus Canniatti Ponchio
The present paper aims to understand the influence of consumer's functional, psychological and emotional barriers to the use of digital banking services.
Abstract
Purpose
The present paper aims to understand the influence of consumer's functional, psychological and emotional barriers to the use of digital banking services.
Design/methodology/approach
The authors carried out a quantitative study in which data were collected through a self-administered online questionnaire. A final sample of 202 Brazilian adults, with and without experience in using digital banking services, enabled the test of research hypotheses by means of a structural equation modeling approach.
Findings
The authors found statistical evidence that supports the hypothesis that psychological barriers, emotional barriers and user experience positively influence the resistance to the use of digital banking services. However, there is no empirical evidence supporting that the influence of functional barriers affects the resistance to the use of digital banking services.
Practical implications
Efforts to understand the mechanisms that lead consumers to adopt or reject innovative products or services are important to prevent investments in these innovations, avoiding revenue failures. The results provide managerial implications by favoring the creation of communication programs capable of reducing the possibilities of innovation failure.
Originality/value
The main theoretical contribution of this work is the identification of the predominant influence of emotional barriers, in comparison to functional barriers, on the resistance to innovation in digital banking services. Currently, the models that illustrate resistance to innovation tend to focus solely on functional aspects; however, these models can be improved by incorporating emotional aspects.
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Rajiv R. Thakur and Shalini Srivastava
The purpose of this paper is to explore the role of trust, perceived organizational support, and emotional attachment in bridging the gap between resistance and readiness to…
Abstract
Purpose
The purpose of this paper is to explore the role of trust, perceived organizational support, and emotional attachment in bridging the gap between resistance and readiness to change.
Design/methodology/approach
A conceptual model including five constructs is developed. The questionnaire survey using the study variables readiness to change, trust, perceived organizational support, emotional attachment, and resistance to change was used in this study. Descriptive statistics and mediation regression analysis are used to test all hypotheses using the survey data of 276 middle-level managers.
Findings
The findings reflect how readiness to change reduces the impact of resistance to change during organizational change. Furthermore it also finds that how trust, perceived organizational support, and emotional attachment mediates the relationship between resistance and readiness and reduces the gap between the two.
Research limitations/implications
The findings in the study have made significant contribution to the literature especially on middle-level managers in the Indian context. There was a paucity of research done on the study variables. The mediating effects of the study variable have never been explored earlier and therefore make an immense contribution to the field of knowledge for practitioners and academicians.
Practical implications
The research results have many practical implications. It could be established that trust, perceived organizational support, and emotional attachment have a strong and positive association with the management of change. Linking of study variables during change is helpful for the top managers for better understanding during a major organizational change. Supporting the employees through human touch during change will lead to easier transition. Understanding of various dimensions that influence employee to readiness for organizational change is an important endeavor for organizational change.
Social implications
The research is of utmost significance for the top management as it can provide a better insight to understand and keep in mind the key aspects during organizational change in such a way that chances of resistance reduces to minimal. If the employees are contented by receiving support from their bosses, if there exists a mutual trust which increases emotional attachment, introducing change in the organization will be much easier for the management.
Originality/value
This research attempts to investigate how during times of turbulent change in an organization trust between the employees and their supervisor, perceived social support, and emotional attachment with the organization positively impact the change management process. The findings provide valuable insights for the top management to understand the psyche of its employees and provide them a human touch during the time of organizational change.
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On December 14, 2010, University of Puerto Rico (UPR) student activists initiated the second wave of their strike at a disadvantage. The presence of the police force inside the…
Abstract
Purpose
On December 14, 2010, University of Puerto Rico (UPR) student activists initiated the second wave of their strike at a disadvantage. The presence of the police force inside the campus raised the stakes for the student movement. No longer did student activists have the “legal rights” or control of the university as a physical public space to hold their assemblies and coordinate their different events. As a result, student activists had to improvise and (re)construct their spaces of resistance by using emotional narratives, organizing non-violent civil disobedience acts at public places, fomenting lobbying groups, disseminating online petitions, and developing alternative proposals to the compulsory fee. This second wave continued until March 2011, when it came to a halt after an incident that involved physical harassment to the Chancellor, Ana Guadalupe, during one of the student demonstrations. The paper aims to discuss these issues.
Design/methodology/approach
Building on Ron Eyerman’s (2005, p. 53) analysis on “the role of emotions in social movements with the aid of performance theory,” the author center this paper on examining student activists’ tactics and strategies in the development and maintenance of their emotional narratives and internet activism. By adapting Joshua Atkinson’s (2010) concept of resistance performance, the author argues that student activists’ resistance performances assisted them in (re)framing their collective identities by (re)constructing spaces of resistance and contention while immersed in violent confrontations with the police.
Findings
Ever since the establishment of the university as an institution, student activism has played a key role in shaping the political policies and history of many countries; “today, student actions continue to have direct effects on educational institutions and on national and international politics” (Edelman, 2001, p. 3). Consequently, and especially in times of economic and political crisis, student activism has occupied and constructed spaces of resistance and contention to protest and reveal the existing repressions of neoliberal governments serving as a (re)emergence of an international social movement to guarantee the accessibility to a public higher education of excellence. Thus, it is important to remember that the 2010-2011 UPR student activism’s success should not be measured by the sum of demands granted, but rather by the sense of community achieved and the establishment of social networks that have continued to create resistance and change in the island.
Originality/value
As of yet there is no thorough published analysis of the 2010-2011 UPR student strike, its implications, and how the university community currently perceives it. By elaborating on the concept of resistance performance, the author’s study illustrates how both traditional and alternative media (re)presentations of student activism can develop, maintain, adjust, or change the students’ collective identity(ies). The author’s work not only makes Puerto Rico visible in the research concerning social movements, student activism, and internet activism; in addition, it provides resistance performance as a concept to describe various degrees of participation in current social movements.
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Bianca Brandes and Yi-Ling Lai
This study aims to investigate resistance to change and change management through a micro-level interpersonal perspective. Specifically, this paper addresses in what way external…
Abstract
Purpose
This study aims to investigate resistance to change and change management through a micro-level interpersonal perspective. Specifically, this paper addresses in what way external change experts, such as coaches, identify distinctive emotional and behavioural indicators of resistance and facilitate individuals to develop positive strengths and motivation to change.
Design/methodology/approach
The authors drew upon critical realism and abductive research methodology to understand connections between coaching intervention and individual change resistance through 21 in-depth interviews with independent coaches listed in coaching associations in Germany.
Findings
This study first re-evaluates the implications of resistance and extends its meaning from negative obstacles into natural emotional responses of individuals and constructive resources for change. In addition, the study results indicate resistance can be distinguished through both explicit behaviours, body language along with implicit emotional reactions, like being tired or making small jokes. Moreover, several micro-level interpersonal approaches for coaches to apply in dealing with resistance, including understanding coachees' cognitive status and working environment, adapting varied communication styles as well as drawing upon coachees' strengths.
Practical implications
The research results offer organisations (e.g. managers and human resource professionals) essential guidelines in micro-level change management strategy by considering external coaching as a valuable option to deal with varied individual, social and contextual factors (e.g. organisational power and politics). From the organisational investment perspective, indicators of resistance and approaches to facilitate coachees' emotional reactions can be served as a preliminary protocol for stakeholders to evaluate the effectiveness of their change management schemes. Moreover, the framework outlined in this research can be considered in the future coaching education and professional development programmes.
Originality/value
Overall, this study demonstrates that external coaching is one of the valuable approaches in responding to individual resistance in organisational change management. The research findings widen existing bipolar paradigms of resistance (either change obstacles or positive resource) into a neutral spectrum that holds an impartial view on emotional reactions to change. Furthermore, individual differences and contextual factors play essential roles in the change process, e.g. coachees' personality, personal experiences, knowledge, interpretations to change process and topics as well as organisational context (e.g. power, hierarchy and culture) need to be considered into change management strategy.
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Mennaalla Hassan Salem, Kareem M. Selem, Rimsha Khalid, Mohsin Raza and Marco Valeri
The purpose of this paper is to explore the effect of affiliative-based humorous leadership on hotel employee outcomes (i.e. resistance to change and upward voice), underpinned by…
Abstract
Purpose
The purpose of this paper is to explore the effect of affiliative-based humorous leadership on hotel employee outcomes (i.e. resistance to change and upward voice), underpinned by affective events theory. Further, this paper investigates psychological capital as a mediation effect and emotional intelligence as a moderation effect.
Design/methodology/approach
Using a structured questionnaire, 554 supervisors of 20 four- and five-star hotels in Sharm El-Sheikh responded based on a time-lagged approach. A Smart-partial least squares (Smart-PLS) v. 3.3.9 was used to analyze the data set.
Findings
The findings revealed that affiliative-based humorous leadership has a positive effect on psychological capital, and psychological capital has a positive association with employee upward voice. Psychological capital partially mediated the linkage of humorous leadership with employees' upward voices and resistance to change. According to the results, emotional intelligence strengthened the linkage of psychological capital with employee resistance to change and upward voice.
Research limitations/implications
The findings contribute to the body of knowledge on humor and the development of new ideas in the hospitality literature. This paper adds to the hospitality literature on humorous leadership in developing countries, specifically in Egypt. This paper also provides practitioners with new perspectives as they develop strategies and use humor-related wise leadership styles in the workplace.
Originality/value
To the best of the authors’ knowledge, this paper is one of the first studies to assess affiliative-based humor in leadership in the hospitality industry. This paper contributes to future studies on the crucial effect of workplace engagement and its association with employees’ novel and intriguing actions and offers a good guideline for organizations and enterprises wishing to better leverage leader humor.
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Rodoula H. Tsiotsou, Leonidas Hatzithomas and Martin Wetzels
This research aims to investigate the role of consumer resistance (CR), display advertising context, appeal and type of exposure for the successful launch of a brand into a new…
Abstract
Purpose
This research aims to investigate the role of consumer resistance (CR), display advertising context, appeal and type of exposure for the successful launch of a brand into a new market.
Design/methodology/approach
To accomplish this goal, two experiments manipulated the digital context of advertising (congruent vs. incongruent), the advertising appeal (emotional vs. informative) and the type of exposure (incidental vs. forced) using an energy drink brand. In Study 1, data were collected from 80 participants using eye-tracking and an online questionnaire. In Study 2, a total of 138 participants visited a website with the targeted display ad and responded to an online questionnaire.
Findings
Overall, the results of two studies show that the relationship between CR and display advertising effectiveness is moderated by the advertising context and advertising appeal in incidental exposure, whereas only the advertising context moderates this relationship in forced exposure when launching a brand into a new market. Moreover, the study illustrates the importance of collecting subjective and objective data in advancing the knowledge and understanding of interactive marketing communications such as display advertising.
Originality/value
The study is a novel attempt within the well-established realm of interactive marketing and, specifically, of digital advertising to examine the persuasive effects of display ad features such as the context, appeal and exposure on display ad effectiveness, considering consumers' predispositions such as resistance to change.
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