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Article
Publication date: 26 October 2020

Alexander Varón Sandoval, Mónica Bibiana González Calixto and María del Pilar Ramírez Salazar

The purpose of this study is to reflect on some actions carried out in Colombia, both at the governmental and organizational levels, that can be considered collaborative…

Abstract

Purpose

The purpose of this study is to reflect on some actions carried out in Colombia, both at the governmental and organizational levels, that can be considered collaborative innovations and that have emerged within this pandemic context seeking to generate an increase in trust and the awakening of others’ emotions, as well as manifestations or expressions of trust and emotions by the population.

Design/methodology/approach

Through a qualitative descriptive study, innovation strategies applied by different sectors to address the current situation of preventive isolation are identified, with the subsequent identification of manifestations resulting from the execution of the strategies and analyzes of the implications in terms of emotions and confidence as research constructs.

Findings

Actions taken by the public administration, instead of generating trust and instilling positive emotions, have generated the opposite and there is evidence of greater acceptance of actions when they come from the general population through strategies that can be assimilated into the application of open collaborative innovation.

Originality/value

This study raises future research challenges, in addition to the practical implications that it may have in terms of the vision of the role of the state and citizens and the impact of administrative decisions regarding the generation of trust and the presence of positive emotions in a crisis context.

Propósito

El presente artículo tiene como propósito principal reflexionar acerca de algunas acciones realizadas en Colombia tanto a nivel gubernamental como organizacional, que pueden ser consideradas innovaciones colaborativas y que han surgido dentro del contexto de la pandemia buscando generar un aumento de la confianza y el despertar de otras emociones, así como las manifestaciones u expresiones ante las mismas por parte de la población.

Diseño/Metodología/Enfoque

A través de un estudio descriptivo cualitativo, se lleva a cabo la identificación de estrategias de innovación aplicadas por distintos sectores para hacer frente a la situación de aislamiento preventivo, posteriormente identificando las manifestaciones a partir de la ejecución de las mismas y analizando sus implicaciones en términos de emociones y confianza como constructos de investigación.

Hallazgos

Se ha encontrado que desde la administración pública las acciones tomadas en lugar de generar confianza e impactar con emociones positivas han generado todo lo contrario, así como se evidencia que hay mayor aceptación cuando las acciones provienen de la población en general a través de estrategias que pueden ser asimiladas a la aplicación de la innovación colaborativa abierta.

Originalidad

Este artículo plantea retos de investigación a futuro, además de las implicaciones prácticas que puede llegar a tener en cuanto a la visión del papel del estado, la ciudadanía y el impacto de sus decisiones administrativas en cuanto a la búsqueda de generación de confianza y de presencia de emociones positivas en un contexto de crisis.

Objetivo

O principal objetivo deste artigo é refletir sobre algumas ações realizadas na Colômbia, tanto em nível governamental quanto organizacional, que podem ser consideradas inovadoras em colaboração e surgiram nesse contexto de pandemia, buscando gerar um aumento da confiança e o despertar de outras pessoas. emoções, bem como as manifestações ou expressões diante deles pela população.

Desenho/Metodologia/Abordagem

Através de um estudo descritivo qualitativo, é realizada a identificação de estratégias de inovação aplicadas por diferentes setores para enfrentar a situação atual de isolamento preventivo, identificando posteriormente as manifestações a partir da execução dos mesmos. e analisando suas implicações em termos de emoções e confiança à medida que a pesquisa é construída.

Constatações

Constatou-se que da administração pública as ações tomadas, em vez de gerar confiança e impactar com emoções positivas, geraram o oposto, além de evidências de que há maior aceitação quando as ações vêm da população em geral por meio de estratégias que pode ser assimilado à aplicação da inovação colaborativa aberta.

Originalidade

Este artigo levanta desafios futuros de pesquisa, além das implicações práticas que possa ter em termos da visão do papel do Estado, da cidadania e do impacto de suas decisões administrativas em relação à busca por geração de confiança e presença de emoções positivas em um contexto de crise.

Details

Management Research: Journal of the Iberoamerican Academy of Management, vol. 19 no. 1
Type: Research Article
ISSN: 1536-5433

Keywords

Abstract

Purpose

There has been a great interest in the literature in understanding the incidence of information technology capabilities (ITC) on innovation performance (IP). Recently, it has been proven that this relationship is mediated by organizational factors requiring an additional effort in terms of information processing in a rational and analytical manner, including strategic market orientation and absorptive capacity; however, the role of emotions in this discussion has not been widely addressed. A scenario in which emotions are inhibited, in particular, emotional capability (EC), prevents the activation of other forms of cognition relating to intuition, experience and empathy. Therefore, the purpose of this paper is to analyze the mediating effect of EC on the relationship between ITC and IP.

Design/methodology/approach

The authors analyzed the statistical significance of the indirect effects through structural equations.

Findings

The results show the existence of partial mediation of EC. Therefore, it is evidenced that less rational constructs, such as EC, serve as a bridge between ITC and IP, on account of the improvement in information processing, the level of information technology (IT) use and virtual communication.

Originality/value

This finding is quite significant because it forces innovation researchers and practitioners to reconsider the prevailing study perspective that explores only analytical mediators, which implies an additional effort in terms of rational processing of information. All this because there is a risk of accentuating the cognitive overload and increasing the levels of stress that lead employees to stop receiving and using information provided by IT services, which compromises the possibility of obtaining better results in innovation.

Propósito

En la literatura ha habido un gran interés por analizar la incidencia de las capacidades de tecnologías de información (CTI) en el desempeño innovador (DI). Recientemente ha quedado claro que esta relación está mediada por factores organizacionales que implican un esfuerzo adicional en términos de procesamiento racional y analítico de información, entre ellos, la orientación estratégica al mercado y la capacidad de absorción. Sin embargo, el papel de las emociones en esta discusión no ha sido considerado. Un escenario en el que la capacidad emocional (CE) no está siendo considerada supone la no activación de otras formas de cognición relacionadas con la intuición, la experiencia y la empatía. Por lo tanto, el propósito de este artículo es analizar el efecto mediador de CE en la relación entre CTI y DI.

Metodología

Se analizó la significancia estadística de los efectos indirectos mediante ecuaciones estructurales

Resultados

Los resultados muestran la existencia de una mediación parcial de CE. Por lo tanto, queda evidenciado que constructos menos racionales como la capacidad emocional sirven como un puente entre CTI y el DI, por cuenta de la mejora en el procesamiento de la información, el nivel de uso de tecnologías de la información y la comunicación virtual.

Originalidad

Este hallazgo es bastante interesante dado que obliga a los investigadores y profesionales dedicados a la innovación a reconsiderar la perspectiva de estudio hegemónica que explora únicamente mediadores analíticos, lo cual implica un esfuerzo adicional en términos de procesamiento racional de la información. De este modo, se maximiza el riesgo de acentuar la sobrecarga cognitiva e incrementar los niveles de estrés que llevan a los empleados a dejar de recibir y utilizar la información proveniente de los servicios de TI, lo que compromete la posibilidad de obtener mejores resultados en innovación.

Palabras claves

Transformación digital, Procesamiento de información, Pensamiento intuitivo y analítico, Innovación digital, Inteligencia emocional, COVID-19

Tipo de papel

Trabajo de investigación

Objetivo

Tem havido um grande interesse, na literatura, em compreender a incidência das capacidades das tecnologias da informação (CTI) no desempenho da inovação (DI). Recentemente, ficou comprovado que esta relação é mediada por fatores organizacionais que demandam um esforço adicional em termos de processamento da informação de uma forma racional e analítica, incluindo a orientação estratégica do mercado e a capacidade de absorção. Contudo, o papel das emoções nesta discussão não tem sido amplamente abordado. Um cenário em que as emoções são inibidas, em particular, a capacidade emocional (CE), impede a ativação de outras formas de cognição relacionadas com a intuição, a experiência e a empatia. Portanto, o objetivo do documento é analisar o efeito mediador da capacidade emocional na relação entre a CTI e a DI.

Desenho

Analisámos o significado estatístico dos efeitos indiretos através de equações estruturais.

Resultados

Os resultados mostram a existência de uma mediação parcial da CE. Portanto, é evidenciado que construções menos racionais como a CE servem de ponte entre o CTI e a DI, devido à melhoria do processamento da informação, do nível de utilização das TI e da comunicação virtual.

Originalidade

Esta descoberta é bastante significativa porque obriga os investigadores e profissionais da inovação a reconsiderarem a perspectiva de estudo predominante que explora apenas os mediadores analíticos, o que implica um esforço adicional em termos de processamento racional da informação. Tudo isto porque existe o risco de acentuar a sobrecarga cognitiva e aumentar os níveis de estresse que levam os funcionários a deixarem de receber e utilizar a informação fornecida pelos serviços de TI, o que compromete a possibilidade de obter melhores resultados na inovação.

Palavras-chave

Transformação digital, Processamento da informação, Pensamento intuitivo e analítico, Inovação digital, Inteligência emocional, COVID-19

Tipo de manuscrito

Artigo de pesquisa

Details

Management Research: Journal of the Iberoamerican Academy of Management, vol. 19 no. 2
Type: Research Article
ISSN: 1536-5433

Keywords

Article
Publication date: 7 November 2016

Daniel Oswaldo Santana de Souza and Patrícia Amélia Tomei

The purpose of this paper is to explore how demographic variables – such as age, gender, professional status, type of employment situation, and hierarchal level – affect…

Abstract

Purpose

The purpose of this paper is to explore how demographic variables – such as age, gender, professional status, type of employment situation, and hierarchal level – affect perceived fear of failure in the workplace among Brazilian employees.

Design/methodology/approach

For this purpose, the authors applied the Performance Failure Appraisal Inventory – (Conroy, 2002) to an intentionally non-probabilistic sample of graduate students from a university in Rio de Janeiro.

Findings

The results indicate that in terms of the sample, Brazilian civil servants have relatively higher indices of fear of failure than employees of private companies, despite the high stability related to their type of employment situation.

Research limitations/implications

The statistical treatment of the data indicated the occurrence of the phenomenon of “false low scores”, putting in evidence some limitations related to studies about the expression of feelings, especially negative ones, like fear. The authors also highlight the need to adjust the fear of failure construct and its scale to the Brazilian organizational setting.

Originality/value

Employees’ emotions, such as fear, have a real impact on organizational performance. Many factors contribute to the feeling of fear in the workplace. This, in most cases, is perceived as damaging, negatively effecting organizational dynamics. However, there are those who see a positive side to fear, as it prompts greater effort to attain results. The research, assessing the occurrence of this feeling among Brazilian employees, intends to contribute to a deeper understanding of the complexities related to the workplace.

Objetivo

O objetivo principal deste artigo é explorar como variáveis demográficas – tais como idade, gênero, status profissional, tipo de vínculo empregatício e nível hierárquico – afetam a percepção do medo de errar no ambiente de trabalho entre empregados brasileiros.

Metodologia

Com esse objetivo, foi aplicado o Performance Failure Appraisal Inventory – PFAI (Conroy, 2002) em uma amostra não probabilística de estudantes de pós-graduação de uma universidade do Rio de Janeiro.

Resultados

Nossos resultados indicaram que em nossa amostra, funcionários públicos brasileiros apresentaram índices de medo de errar maiores do que empregados de empresas privadas, apesar da alta estabilidade que possuem, relacionada ao seu tipo de vínculo empregatício.

Limitações de pesquisa/Implicações

O tratamento estatístico dos dados indicou a ocorrência do fenômeno de “falsos índices baixos”, destacando limitações relacionadas a estudos que tratam da expressão de sentimentos, especialmente de sentimentos negativos, como é o caso do medo. Nós também chamamos atenção para a necessidade de ajustar o construto do medo de errar e de sua escala de mensuração para o ambiente organizacional brasileiro.

Originalidade/Valor

As emoções dos trabalhadores, como o medo, por exemplo, têm um impacto real no desempenho organizacional. Muitos fatores contribuem para a ocorrência do medo no ambiente de trabalho. Isso, na maioria dos casos, é percebido como algo prejudicial, afetando negativamente a dinâmica profissional. Contudo, existem aqueles que veem um lado positivo no medo, como um potencializador de esforços em prol de melhores resultados. Nossa pesquisa, considerando a ocorrência desta emoção entre trabalhadores brasileiros, visa a contribuir para uma melhor compreensão das complexidades relacionadas ao ambiente de trabalho.

Details

Academia Revista Latinoamericana de Administración, vol. 29 no. 4
Type: Research Article
ISSN: 1012-8255

Keywords

Book part
Publication date: 6 August 2020

Bárbara Schausteck de Almeida and Wanderley Marchi Júnior

Purpose – To outline the arguments and consequent legislation that prohibited and then allowed alcohol consumption by fans in Brazilian sports arenas since 1996.…

Abstract

Purpose – To outline the arguments and consequent legislation that prohibited and then allowed alcohol consumption by fans in Brazilian sports arenas since 1996.

Design/methodology/approach – We present the social and political debates regarding alcohol consumption by sports fans having the Brazilian legislation as a starting point and using the multiple streams framework (Kingdon, 1995). We identify the problems, policies and politics streams on three phases: the prohibition of sale and consumption of alcohol in sport stadiums, the exceptional allowance for the 2014 FIFA World Cup and its consequences on state laws five years after the 2014 event.

Findings – Violence among football supporters was the focal event to approve laws prohibiting alcohol consumption in sports arenas. For the 2014 FIFA World Cup, the sport governing body demanded the opposite, so Brazil and some states approved an exception to their laws. Since then, states see an opportunity to allow the sale and consumption of alcohol in and around the stadiums, questioning the relationship between alcohol and violence. These state laws are under examination by the Supreme Court because they may counteract a national law.

Research limitations/implications – Public safety is the key justification to uphold the laws, but a lack of empirical data and research delimit the arguments on how beneficial alcohol prohibition is to suppress supporters' violence. Lawmakers and groups of interest may also include beer industry lobbying strategies and health-related issues as relevant variables in the debate, although they are not discussed in this chapter.

Details

Sport, Alcohol and Social Inquiry
Type: Book
ISBN: 978-1-78769-842-0

Keywords

Book part
Publication date: 30 November 2020

Paula Brügger

From an interdisciplinary position, I discuss the historical and epistemological roots of the objectification and commodification of nature, which emerged from the…

Abstract

From an interdisciplinary position, I discuss the historical and epistemological roots of the objectification and commodification of nature, which emerged from the hegemony of instrumental rationality. This rationality—synthetically, a technological, political, social, ethical, and esthetical universe of thought and action—has created both wealth and environmental destruction due to the progressive domination of nature through science and technology. The objectification of nature and nonhuman animals is associated with the legacy of René Descartes based on some excerpts of his famous Discourse on the Method in which the idea of animals as machines established a powerful and pervasive metaphor that remains today. Speciesism, which involves forms of discrimination practiced by humans against other animal species, also dominates Western perspectives. However, studies reveal that nonhuman animal sentience and conscience is a scientific fact. While there is no ethical or scientific ground to support speciesism, the colossal number of animals commodified in a myriad of contexts, especially in animal agriculture, proves that our society is very far from overcoming this issue. A possible path to change is education. Nevertheless, profound transformations are mandatory as formal education—even “environmental education”—carries in its philosophical foundations the Cartesian, instrumental paradigm that favors the objectification and commodification of nature. I present how the concept of instrumental rationality, especially as proposed by Herbert Marcuse, establishes as a unifying and solid ground to address the roots of the objectification and commodification of nature (including nonhuman animals), as well as to confront the epistemological bedrock of our speciesist nonenvironmental, traditional education.

Book part
Publication date: 15 April 2021

Abstract

Details

The Global Private Health & Fitness Business: A Marketing Perspective
Type: Book
ISBN: 978-1-80043-851-4

Article
Publication date: 5 April 2011

Sonia Maria Guedes Gondim and Clara Mutti

This paper aims to present the results of a study whose general objective is to characterize the affective states experienced in response to different teaching activities…

1623

Abstract

Purpose

This paper aims to present the results of a study whose general objective is to characterize the affective states experienced in response to different teaching activities used in a workshop for developing entrepreneurial skills. It seeks to answer the following question: how affections and experiential learning strategies interrelate in the development of entrepreneurial skills?

Design/methodology/approach

The study included 126 people enrolled in EMPRETEC, a nine‐day course with a behavioral and experiential approach which aims to develop entrepreneurs' behavioral aspects. The affective states experienced by the participants were assessed on 13 moments during the workshop using the time‐sampling method.

Findings

The results suggest that the structure of the course favored the predominance of affective states such as joy, excitement, pleasure, and pride (categorized as affective states indicating motivation). Activities similar to real situations (as opposed to fictitious ones) generate greater emotional impact. It was also found that indirect learning activities (less similar to real situations) and interactive (team) activities are associated with lower levels of anxiety.

Research limitations/implications

Being an exploratory study on a particular case, these results cannot be generalized, suggesting the need for further in‐depth studies.

Practical implications

These results are an important guide for instructional planning in contemporary society that values the use of teaching methods that are experiential, collaborative, and encourage learner autonomy.

Originality/value

This paper offers to extend the discussion about emotions in the workplace and specifically their relationship to learning, a subject still little explored in recent literature.

Details

Journal of Workplace Learning, vol. 23 no. 3
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 13 September 2022

Edilson Santos, Maurício Queiroz, Felipe Mendes Borini, Daniel Carvalho and Joel Souza Dutra

The purpose of the study is to identify which factors facilitate and hinder change management in the business strategy execution journey and contribute to its transformation.

Abstract

Purpose

The purpose of the study is to identify which factors facilitate and hinder change management in the business strategy execution journey and contribute to its transformation.

Design/methodology/approach

Companies that have implemented organizational transformation projects, as an adaptive response to their survival, were studied. The authors chose to work with three companies that went through strong changes in the period between 2014 and 2019. A total of 12 professionals were interviewed, encompassing top management and team members.

Findings

Cases were described, and the learning from them culminated in the recommendation of six managerial propositions, which should guide change agents in the planning and execution of their business transformation journeys.

Research limitations/implications

The findings were observed in the three case studies that implemented change management strategies. Failure case studies were not considered, which could present other managerial propositions.

Originality/value

The results of the article highlight the importance of coalition issue before the urgency in the organizational change model and also the importance of institutionalization along the change journey. As a managerial contribution is the model called “framework of the journey of execution and transformation of corporate strategy”, which serves as guidance for executives and agents of change in organizations.

Details

Journal of Organizational Change Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0953-4814

Keywords

Article
Publication date: 19 September 2022

Paulo C. Dias, Íris M. Oliveira, Anabela Rodrigues and Ricardo Peixoto

Firefighters are daily confronted with adverse, unpredictable and demanding situations. It is a dangerous profession that puts firefighters at risk of developing burnout…

Abstract

Purpose

Firefighters are daily confronted with adverse, unpredictable and demanding situations. It is a dangerous profession that puts firefighters at risk of developing burnout. Although the literature has already identified personal and work-related factors of burnout, the examination of specific factors explaining burnout among volunteer and career firefighters is still needed. The purpose of this study is to investigate the explaining role of personal and work-related factors on volunteer and career firefighters’ burnout.

Design/methodology/approach

A nonrandom convenience sample of 250 firefighters (67% volunteer; Mage = 31.88) completed a sociodemographic questionnaire, the Oldenburg Burnout Inventory, the Proactive Coping Scale and a standard of living subscale item. Hierarchical multiple linear regression models were tested. Fisher’s criterion was considered, with p-values lower than 0.05 interpreted as statistically significant.

Findings

Personal and work-related factors accounted for 18% of volunteer and 31% of career firefighters’ variations in burnout. Personal factors offered a greater contribution explaining volunteer and career firefighters’ burnout. Still, variations in the role played by age, family responsibilities, proactive coping and satisfaction with standard of living on burnout were found among volunteer and career firefighters. Taking the work-related factors into account, working in rotative shifts constituted a risk factor for career firefighters’ burnout.

Research limitations/implications

This study advances the understanding about the role of personal and work-related factors in volunteer and career firefighters’ burnout.

Originality/value

This study adds information about specific factors explaining burnout among voluntary and career firefighters. It deepens existing knowledge on variations in the role played by age, family responsibilities, work conditions, proactive coping and satisfaction with standard of living on the burnout of volunteer and career firefighters.

Details

International Journal of Organizational Analysis, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1934-8835

Keywords

Book part
Publication date: 15 July 2009

Mirele Cardoso do Bonfim and Sonia Maria Guedes Gondim

This study inquires into emotion work performed by call center operators. Twelve call center operators were interviewed. Qualitative methodological strategies were…

Abstract

This study inquires into emotion work performed by call center operators. Twelve call center operators were interviewed. Qualitative methodological strategies were utilized, where the focus of the thematic content analysis was on comprehension of the call center operator's work characteristics, the organization's display rules, and the emotional self-management strategies utilized. Two types of emotional self-management strategies were found: cognitive and behavioral. The organization acknowledged that people are not always able to handle the affective cost in relation to emotion work, offering emotional support and models concerning affective self-management strategies to be used. This organizational assistance strongly influenced the choice of strategies, for the call center operators most frequently used strategies taught by the organization. Emotion work was influenced by variables concerning the work context, factors that either favored or made the work, perceptions, evaluations, and the workers and the customers' affective states problematic. Emotion work was crucial in the call center operators' working routine, whenever the customers became aggressive, and social support made the task of displaying predominantly positive feelings less arduous.

Details

Emotions in Groups, Organizations and Cultures
Type: Book
ISBN: 978-1-84855-655-3

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