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Book part
Publication date: 27 June 2015

Emmanuel M. Kalargiros and Michael R. Manning

This chapter attempts to elucidate the important role that divergent thinking plays in organizational creativity, innovation, and change. We define brainstorming as a…

Abstract

This chapter attempts to elucidate the important role that divergent thinking plays in organizational creativity, innovation, and change. We define brainstorming as a systematized method of divergent thinking, review this literature, and advocate for the strategic use of brainstorming to enhance creativity and innovation. We identify contradictory findings in the research literature that have led practitioners and researchers to disregard brainstorming techniques. We suggest that cultural forces embedded in organizations may prevent divergent thinking and brainstorming from becoming established normative organizational processes, thus hampering organizations’ potential for change and innovation. The chapter closes by putting divergent thinking and brainstorming in perspective and provides guidelines for its use.

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Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78560-018-0

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Book part
Publication date: 14 October 2019

Valentini Kalargyrou, Emmanuel Kalargiros and Paul Harvey

This study examines influence and motivational tactics for effectively managing entitled employees, a potential connection between generations and levels of entitlement…

Abstract

This study examines influence and motivational tactics for effectively managing entitled employees, a potential connection between generations and levels of entitlement, managerial challenges, and sources and characteristics of entitled employees. The study uses qualitative methods and data from hospitality leaders. Increased legislature and use of technology, the structure of the educational system, and changes in social norms are promoting entitlement in the workplace. Generation Y hospitality employees hold a higher sense of entitlement than past generations and possess that sense of entitlement even before entering the workforce. The most favorable reactions of entitled employees were attributed to the use of exchange and coalition tactics where entitled employees find pride in their employment and management promotes teamwork and accountability.

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Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-83867-956-9

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Book part
Publication date: 27 June 2015

Abstract

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78560-018-0

To view the access options for this content please click here
Book part
Publication date: 27 June 2015

Abstract

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78560-018-0

To view the access options for this content please click here
Book part
Publication date: 14 October 2019

Abstract

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-83867-956-9

To view the access options for this content please click here
Book part
Publication date: 27 June 2015

Abstract

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78560-018-0

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