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Article
Publication date: 8 May 2018

Syahrul Nizam Kamaruzzaman, Nik Elyna Myeda, Emma Marinie Ahmad Zawawi and Rozita Mohamed Ramli

The purpose of this paper is to investigate the significance of facilities management (FM) competency levels from three different stages, namely, strategic, tactical and…

Abstract

Purpose

The purpose of this paper is to investigate the significance of facilities management (FM) competency levels from three different stages, namely, strategic, tactical and operational levels, to propose a set of FM competencies for an enhanced FM industry in Malaysia.

Design/methodology/approach

The overall focus for this paper is to discuss on the area for each level of competencies for asset and facilities management (AFM). This is done through a questionnaire survey focusing on the competency areas posed by FM companies in Malaysia and a comparison review of all FM levels as outlined by the international professional bodies, namely, International Facility Management Association, British Institute of Facilities Management and Royal Institute of Chartered Surveyors. This paper also looks at formulating a holistic framework for an effective AFM for the benefit of FM industry in general and Malaysian FM industry specifically.

Findings

The findings indicate that among the significant factors for the respective strategic, tactical and operational practice of FM are strategic: managing change, benchmarking and strategic facilities planning; tactical: risk management, emergency preparedness, FM technology, service-level agreement and supply management; and operational: space planning and management. This study also proposes a set of holistic FM competency areas which can be implemented by the FM industry in Malaysia.

Originality/value

This research sets a baseline for a set of FM competencies, an area of FM which has not been regulated in the FM practice in Malaysia.

Details

Journal of Facilities Management, vol. 16 no. 2
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 23 February 2010

Syahrul Nizam Kamaruzzaman and Emma Marinie Ahmad Zawawi

This paper aims to provide better understanding of the practices and experiences of facilities management (FM) in Malaysia.

Abstract

Purpose

This paper aims to provide better understanding of the practices and experiences of facilities management (FM) in Malaysia.

Design/methodology/approach

The paper discusses contemporary roles, issues and future challenges facing FM in Malaysia. It also reviews other western countries where FM is better and more effectively managed. In addition, the paper generates ideas on the future plans and strategies for the development of FM in Malaysia.

Findings

The paper finds that Malaysia still lacks a maintenance and facilities culture. Many things need to be established in order to satisfy both the public and private sectors. Out‐sourcing is identified as one of the best options for FM in Malaysia, which may involve more companies, with more contracts being tendered out.

Originality/value

This literature review offers insight into FM in Malaysia. It is suggests that more technical expertise in this field should be encouraged in order to improve the status of FM in the country.

Details

Journal of Facilities Management, vol. 8 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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Article
Publication date: 1 February 2016

Syahrul Nizam Kamaruzzaman, Emma Marinie Ahmad Zawawi, Muhaimin Ooyub Shafie and Siti Nur Aishah Mohd Noor

– This paper aims to assess the readiness of Malaysian facilities management (FM) organizations in implementing knowledge management (KM) systems.

Abstract

Purpose

This paper aims to assess the readiness of Malaysian facilities management (FM) organizations in implementing knowledge management (KM) systems.

Design/methodology/approach

The questionnaire survey was used to retrieve information on the readiness of FM organizations in Malaysia.

Findings

The findings reveal that, although many FM organizations were capable and ready in terms of information technology, lack of human behaviour and organizational policy is still seen. Technology, policy and human behaviour are the factors that have a strong influence on the successful outcome of KM.

Originality/value

This paper fulfils an identified need to study in implementing KM systems.

Details

Journal of Facilities Management, vol. 14 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

Content available
Article
Publication date: 17 February 2012

Abstract

Details

Journal of Facilities Management, vol. 10 no. 1
Type: Research Article
ISSN: 1472-5967

Keywords

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