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Even today still many business process change (BPC) initiatives fail and cause high overruns for organizations undergoing BPC initiatives. It is therefore important that BPC practitioners and researchers understand the risks inherent in BPC projects, and that they adapt their risk management processes to account for and mitigate these risks. Thus, the purpose of this paper is to investigate which emergent risks matter in BPC project.

The authors adopted case survey methodology and investigated data from 130 case studies to show the nature and magnitude of relationships between organizational support risks, volatility risks, and BPC project and process performance.

The results show that organizational support risks influence both the overall BPC project performance and process performance. Whereas, volatility risks influence project performance but appear to have no direct impact on the process performance. Both organizational support risks and volatility risks show influence on project management practices.

The study show several limitations that might be assigned to the case survey methodology, such as use of secondary data or publication bias.

The authors provide considerable support which emergent risks matter in BPC projects.

The contribution of this study takes several forms. It fills a gap in the literature concerning emergent risk factors inherent in BPC projects. The authors provided theoretical explanation of the effects of emergent risks on BPC project and process performance. And lastly, the authors have demonstrated the usefulness of case survey methodology in BPC research.

There are several ways that risks and uncertainties might be discussed in the context of assessment and analysis – several of which could be inferred from previous chapters. Here, Chapters 6 and 7 are structured around what might be called strategic risks/uncertainties and operational risks/uncertainties.

This chapter presents the strategic risk/uncertainty assessment and analysis challenge. Most current thinking on risk management – enterprise risk management (ERM), but even including more traditional approaches – place expectations on leaders and top managers to provide guidance on risk policy, but also require those individuals to understand the challenges for which they are responsible. As implied previously, this domain mainly consists of uncertainties. Typically, top managers deal with aggregated operational data that – in itself – might be measurable but owing to the effects of consolidation tend to present leaders with a singular strategy/issue that is unique to the organisation and therefore not well-suited to statistical analysis. Furthermore, scanning for future threats and opportunities is decidedly a matter of considering the unknown, the emergent, and even the unimaginable. Within this assortment of challenges are the very large-scale features that – among many things – compel consideration of collaboration with other organisations. Here these special risks/uncertainties are labelled global risks.

The issue of complexity is here revisited, and this discussion serves two particular purposes. Complexity theory (and complex adaptive systems) offers some insights into methods of assessment and analysis, but they also provide some useful views on the nature of the uncertainty field in the context of complex environments. This discussion will offer some consideration of traditional, ERM, and alternative approaches and the appropriate ‘fit’ of assessment and analysis into these frameworks.

Accounting’s definition of accountability should include attributes of socioenvironmental degradation manufactured by unsustainable technologies. Beck argues that emergent accounts should reflect the following primary characteristics of technological degradation: complexity, uncertainty, and diffused responsibility. Financial stewardship accounts and probabilistic assessments of risk, which are traditionally employed to allay the public’s fear of uncontrollable technological hazards, cannot reflect these characteristics because they are constructed to perpetuate the status quo by fabricating certainty and security. The process through which safety thresholds are constructed and contested represents the ultimate form of socialized accountability because these thresholds shape how much risk people consent to be exposed to. Beck’s socialized total accountability is suggested as a way forward: It has two dimensions, extended spatiotemporal responsibility and the psychology of decision-making. These dimensions are teased out from the following constructs of Beck’s Risk Society thesis: manufactured risks and hazards, organized irresponsibility, politics of risk, radical individualization and social learning. These dimensions are then used to critically evaluate the capacity of full cost accounting (FCA), and two emergent socialized risk accounts, to integrate the multiple attributes of sustainability. This critique should inform the journey of constructing more representative accounts of technological degradation.

The purpose of this paper is to review critical emancipatory literature to identify a discourse that could be used to successfully customise generic Enterprise Resource Planning (ERP) systems to particular user‐needs. The customisation exercise is posited in the context of contemporary society, which has to try to become more sustainable amidst uncertainty about the complex interrelationships between elements of the ecosystem. It raises new challenges for the customisation exercise, that of fostering the precautionary ethos and engaging realistically with complexity and uncertainty inherent in emergent knowledge about ecological resilience.

This is a conceptual paper that draws on published research papers to tease out political constructs which are vital for facilitating sustainable decisions.

This paper argues that the critical emancipatory influence on systems design has generated attempts to formulate socio‐ethical information systems. However, these systems are limited by their inability to engage with the politics of asymmetrical distribution of power, even though these systems rely on bottom‐up participation to change the status quo. Hence, it is suggested that systems design should learn from Gandhi's experiences in mobilising social reform to instil a precautionary ethos in the context of asymmetrical power relations. The discourse used to customise ERP should facilitate social learning about ecological resilience as it affects the capacity to reform in the interest of sustainable outcomes. It is proposed that the discourse be socially constructed on the vocabulary of integrated risk because it would enable management to take advantage of lived experiences and enhance the organisation's capacity to learn about formulating sustainable business practices.

The recommended approach to identifying user‐needs (in customising ERP) is based on Gandhi's tried‐and‐tested approaches of mobilising bottom‐up participation in social reform.

This paper brings in Eastern philosophy (namely Advaitic thinking) into the predominately Western‐dominated systems design arena. Its value lies in its practical applicability to real‐world design challenges.

The Public Organisation Risk Management concept challenges managers to develop a means of systematically identifying and managing key features of the organisation’s uncertainty field (its risks, uncertainties, the unknown and emergent, and the human perception/behaviour component). This presents an immense challenge, as it seems an organisation would need – in some sense – to identify all aspects of the environment before then isolating that subset of the most important risks and uncertainties. Clearly this is impossible, but a conscious awareness of this limitation might be valuable in its own right.

Assessment and analysis refers to the systematic and ongoing process by which a public organisation identifies, analyses, and measures the key components of its uncertainty field. A foundation concept that governs assessment and analysis is the view that public organisations are, in effect, collections of contracts, obligations, commitments, and agreements between the government and resource holders. Those arrangements serve as means by which the public organisation becomes exposed to the elements of the uncertainty field. Those elements, in turn, arise from the physical, social, political, economic, legal, operational, and cognitive environments.

A more detailed exposition of assessment and analysis appears in both Chapters Six and Seven. Here, in Chapter Five the goal is to set the foundation for such an exploration. Key terms and concepts are presented, and some core issues are introduced. As with all chapters, the discussion will address what have been identified as ‘traditional’ as well as enterprise risk management influenced perspectives. This in turn will lead to some coverage of alternative thinking about the assessment and analysis process.

This paper is concerned with an exploration of crises within the service sector. The paper proposes setting out a thesis that places “management”, as both a function and a process, at the centre of crisis generation and response rather than simply in terms of “continuity management” or service recovery. The paper argues that the nature of interactions within a service sector context generates significant problems of emergence that, in turn, create vulnerability within organisations. The paper aims to conclude by offering suggestions regarding the various points of intervention that are available to organisations.

The paper explores the nature of crisis with particular reference to the service industries. The paper is conceptual in its scope, although it draws on a number of research‐ and consultancy‐based investigations.

This paper has sought to identify three of the key elements of the crisis management literature: namely vulnerability, emergence and the barriers to learning. Each of these offers quite fundamental challenges to the practice of service recovery by highlighting the need to address both the prevention and response dynamics of the crisis process. The paper outlines the theoretical aspects of failure and outlines the process of vulnerable pathways within organisations.

The conceptual framework needs to be applied to specific cases of crisis in order to validate the framework.

The interdisciplinary approach seeks to outline key issues facing practitioners around the development of contingency plans and the limitations that such plans have embedded within them.

The paper seeks to develop understanding of the nature of vulnerability within organisations and outlines a conceptual framework for the analysis of escalation within organisations.

This book is about risk management in the public sector, in general, and particularly risk management in public sector organisations. Risk management in the public sector is a much broader topic than risk management in public sector organisations because it touches on many issues of a public nature that are not the direct or sole responsibility of any specific public organisation. Sometimes a public organisation must deal directly with such risks, but often laws and regulations can adequately address broader public risk issues, governments can participate indirectly and behind the scenes, or participation can be in collaboration with private and non-profit organisations. In some cases, government organisations play no role at all.

This chapter focusses on an important contextual issue; the environment in which risk management is practised in the public sector and in which public risks arise. In much of this book, the unique or unusual attributes of the public sector are shown to profoundly affect risk and the forms and functions of risk management. This chapter introduces some of these attributes and highlights their likely impact on risk management. The public environment is one with movable boundaries, and it essentially encompasses any action or object that a society considers public. Over time, attitudes can change about publicness, but a key point is that while government entities occupy part of the public environment, they are not its only inhabitants.

In the past two decades, manufacturing has witnessed significant transformations alongside ecological challenges. Meanwhile, industrial 4.0 digital technologies have accelerated industrialisation with potentials of innovation in the context of circular economy. However, current concepts and models are fragmented and impractical. This paper aims to develop a holistic view integrating the three bodies of knowledge – industrialisation, ecologicalisation and digitalisation (IED) – in order to achieve sustainable development.

Critical literature review is conducted across three bodies of knowledge. Key themes are summarised with the identification of research gaps. A theoretical framework is synthesised and developed aiming to achieve synergy from IED with the modules, integration architecture, mechanism and dynamic paths.

First, the authors review and develop three conceptual models of ecologicalised industrialisation (IE3), industrial system digitalisation (D1) and digital technology industrialisation (D2) separately. Second, the authors propose a theoretical framework seeking to synthesise the above three conceptual models together to form the IED. Third, the authors design a process orientated abductive approach to improve and validate the IED framework.

This study contributes to the limited literature addressing the linkage of IED by integration different perspectives to develop theory in a novel way. Practically, it provides important tools for organisations to consider resource cascading in combination with digitalisation during the industrial system design.

This chapter explores an approach to instruction in pre-service classes called “goofiness pedagogy.” Embedded in teaching and learning theories, goofiness pedagogy is designed to model creative teaching to help emergent bilingual learners academically, linguistically, and socially. Currently in Arizona, highly restrictive language policies limit curricular and pedagogical choices for students acquiring English. As a result, pre-service teachers are often reluctant to work with them, and worried that their own creativity will be constrained. This chapter thus discusses a multi-year study of goofiness pedagogy – theatrical drama, play, and performance – that helps pre-service teachers develop an alternative vision of exceptional teaching for and with emergent bilingual learners. Data sources include student and author reflections on the practice of performed goofiness in Structured English Immersion classes at the University of Arizona, video-taped performances of students engaged in drama and improvisation, and analysis of student written artifacts. Findings indicate that while some pre-teachers hesitate to participate in “performed goofiness,” the majority believe that theatrical activities encourage them to try out innovative teaching strategies, take risks, make mistakes, and analyze those mistakes in a supportive community of practice. Equally important, pre-service teachers begin to understand that learning in general, and language learning in particular, are social pursuits and that teachers should create social spaces in their own classrooms to support the academic and language development of emergent bilingual students. Goofiness pedagogy also has transformed the author’s own teaching practices, and consequently represents a “pedagogy of hope” within a rigid state context.

This study examines the variety of cooperative strategies used to organize the international co-production of motion pictures. Motion picture production is a high-goal singularity, project-based industry in which the structure of relationships between companies involved in cooperative strategies is highly visible. Working from existing theories of co-production and drawing on the strategic joint ventures literature, I examine archival data, first for evidence of the strategies predicted by theory, and then for project participation strategies that theory does not account for. I identify four strategies on the basis of the ways that firms participate in international co-productions. A large number of relatively short-lived firms enact strategies of supplying resources and skills to the persistent firms dominate the industry. Two types of persistent firms cooperate with both direct competitors and complementors but pursue different markets, whereas a third type avoids cooperation with peers. The observed strategies constitute a hierarchy of strategic roles, and thus demonstrate the complexity of strategic behavior involved in project-based production.