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Article
Publication date: 25 August 2020

Chang-Tang Chiang

Tourism and hospitality are industries that have been dramatically transformed by information technology (IT). This study aims to use a keyword analysis to quantitatively…

Abstract

Purpose

Tourism and hospitality are industries that have been dramatically transformed by information technology (IT). This study aims to use a keyword analysis to quantitatively review how IT reshaped these industries.

Design/methodology/approach

In total, 3,282 keywords were collected from 24 high-impact tourism and hospitality journals and a social network analysis was used for the analysis.

Findings

This study contributes to research and practice by providing a visual digital knowledge map for tourism and hospitality, and seven research hotspots were identified from the results of the keyword analysis.

Research limitations/implications

A parsimonious eMarketing model for tourism and hospitality is proposed to direct future studies concerning these themes and guide practitioners in allocating the appropriate resources for IT investment.

Originality/value

This map not only identifies seven themes that explain, which and how IT-related factors influence tourism and hospitality but also demonstrates the patterns and intellectual structure of the related body of knowledge. The trend analysis indicates how IT transforms the tourism and hospitality industries in terms of mode and scope.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 10
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 1 August 2002

Helen Lassen, Jay Kandampully and Sunita Barker

Computer‐mediated business transactions have transformed the relationship between buyer and seller, and have revolutionised the procurement process. Through the advent of…

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918

Abstract

Computer‐mediated business transactions have transformed the relationship between buyer and seller, and have revolutionised the procurement process. Through the advent of electronic marketplaces (e‐markets), buyers and sellers are offered an alternative to the traditional business‐to‐business relationship. Regarded as a new efficient way to communicate, advertise, and distribute, e‐marketplaces provide both parties with global access together with reduced transaction costs. This paper reports on the e‐market experiences of an Australian manufacturer of mining equipment, Ludowici Mineral Processing Pty Ltd, in its association with an e‐marketplace, Quadrem, and the benefits reaped from the relationship.

Details

Managing Service Quality: An International Journal, vol. 12 no. 4
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 1 August 2002

Petter Gottschalk and Anne Foss Abrahamsen

An electronic business to business procurement marketplace is an inter‐organizational information system through which multiple buyers and sellers interact to accomplish…

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1875

Abstract

An electronic business to business procurement marketplace is an inter‐organizational information system through which multiple buyers and sellers interact to accomplish market‐making activities for corporate purchases. In this study, the extent to which organizations had plans to utilize electronic marketplaces for purchases was investigated. A survey was conducted in Norway. Survey results indicate that most organizations had plans, only 3 percent had no plans while 34 percent had concrete plans to utilize electronic marketplaces for purchases. Responding organizations planned to purchase significantly more indirect goods than indirect services on electronic marketplaces. The main benefit expected from utilizing electronic marketplaces for purchases was reduced transaction costs. Strategic importance of business to business electronic markets can significantly predict the extent to which responding organizations had plans to utilize electronic marketplaces for purchases.

Details

Industrial Management & Data Systems, vol. 102 no. 6
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 4 November 2013

Oksana Grybovych, Jill Lankford and Samuel Lankford

The purpose of this exploratory consumer research study was to examine demographic and behavioral characteristics and motivations of wine travelers on the recently…

Abstract

Purpose

The purpose of this exploratory consumer research study was to examine demographic and behavioral characteristics and motivations of wine travelers on the recently established Iowa Wine Trail in rural Northeast Iowa. An array of data on visitor lifestyles, interests, attitudes and values can provide more powerful and actionable research information than demographics alone. Equipped with an understanding of visitor motivations, wineries and vineyards can provide their customers the experience they want and expect, and not products and services they are assumed to desire.

Design/methodology/approach

Data for this study were collected using a questionnaire-based survey administered at three participating wineries over the period of April-November 2005.

Findings

The demographic profile of visitors on the Iowa Wine Trail falls within a common stereotype of a wine tourist: middle aged (36-55 years old), highly educated (college or postgraduate), in the moderate to high income bracket (higher than the median household income in Iowa), living in close proximity to the Iowa Wine Trail (mostly Iowa residents). The main motives for visiting the wineries were (in order by mean scores) “to taste wine”, “to enjoy the scenery”, “to have a good time with friends and family”, “to relax”, “to support local wine producers”, and “to taste locally produced foods”. This finding supports the statement that wine tourists are often drawn by the whole “local experience package”, and not only by the wine product itself.

Research limitations/implications

Findings of this study provide demographic and behavioral characteristics and motivations of wine tourists in rural Northeast Iowa only and should not be generalized to other rural areas.

Practical implications

The Iowa Wine Trail attracts typical wine customers, but also younger visitors and females. Rather high incidence of repeat visitors for a trail that is still in its infancy (52 percent), with the mean number of previous visits being 2.64. Importance of word of mouth and eMarketing: over 40 percent of visitors to the Iowa Wine Trail based their choice on word of mouth (to include prior recommendations, suggestions, or reputation), and almost a third of travelers indicated utilizing web sites for information seeking – a number that is higher when compared to other specialized markets in Iowa. The Iowa Wine Trail appeals both to stereotypical wine tourists and those visitors who are not primarily involved with the wine product but nonetheless still visit wineries. Power of rural ambience and appeal of the Iowa landscape: while wine tasting appeared to be the main motive of visiting the wineries, scenery and landscape of the Upper Mississippi River, along with the opportunity to enjoy time with friends and family and taste local foods, scored similarly high.

Originality/value

While demographic characteristics of wine tourists have been explored, few studies focused on visitor motivations. In addition, most of wine tourism research has focused on established and functioning wine regions/appellations. Not much is known about the emerging wine culture in rural Midwestern states embracing opportunities of wine and tourism development, en route to diversification from traditional agriculture.

Details

International Journal of Wine Business Research, vol. 25 no. 4
Type: Research Article
ISSN: 1751-1062

Keywords

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Article
Publication date: 1 March 1993

Martha E. Williams and Sarah H. McDougal

This is the third in a continuing series of articles summarizing and commenting on new database products and the first one covering the topics of business and law…

Abstract

This is the third in a continuing series of articles summarizing and commenting on new database products and the first one covering the topics of business and law. Companion articles, one covering science, technology and medicine and another covering social sciences, humanities, general, multidisciplinary and news appeared in the previous two issues of Online & CDROM Review and they complement this article. The articles are based on the newly‐appearing database products in the Gale Directory of Databases (GDD). This was created by merging Computer‐Readable Databases: A Directory and Data Sourcebook (CRD) together with the Directory of Online Databases (DOD) and the Directory of Portable Databases (DPD). The first issue of GDD was published in January 1993.

Details

Online and CD-Rom Review, vol. 17 no. 3
Type: Research Article
ISSN: 1353-2642

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Article
Publication date: 8 July 2014

Rob Law, Dimitrios Buhalis and Cihan Cobanoglu

The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality…

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15543

Abstract

Purpose

The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013.

Design/methodology/approach

Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries.

Findings

A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed.

Practical implications

On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments.

Originality/value

A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

Details

International Journal of Contemporary Hospitality Management, vol. 26 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 30 August 2019

Reyes Gonzalez, Jose Gasco and Juan Llopis

Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other…

Abstract

Purpose

Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders. Therefore, research on ICTs in the hotel sector has kept growing lately. The purpose of this paper is to offer a review of the literature dedicated to ICTs in hotel management by analyzing papers published in seven prestigious journals in the field of Hospitality Management.

Design/methodology/approach

The 147 papers analyzed – published over a 27-year period – have been studied according to a variety of criteria such as their research methods, perspective, statistics used, topics covered, technologies and authors and countries.

Findings

The conclusions suggest a promising future regarding both ICT applications for hotel management and research in this area.

Research limitations/implications

Concerning limitations, the most important one stems from the selection of works subject to examination because our analysis dealt with papers published in only seven journals, other publication sources have not been considered. Nevertheless, the present paper can prove useful both for researchers and hotel managers because new trends are emerging in both contexts with regard to technologies themselves as well as to some of their uses.

Originality/value

One of the most important contributions made with this work is the preparation of a list with the topics covered by the papers under examination. Moreover, no studies have to date specifically tried to identify the technologies used in hotel management by means of a literature review.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 9
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 16 August 2021

Kesmat AbdelAziz, Nor Hasliza Md Saad and Ramayah Thurasamy

The purpose of this paper is to analyse the factors which influence value co-creation intention through customer engagement during the COVID-19 pandemic. This paper…

Abstract

Purpose

The purpose of this paper is to analyse the factors which influence value co-creation intention through customer engagement during the COVID-19 pandemic. This paper studies the online modest fashion small- and medium-sized enterprises (SMEs) in Egypt as a Muslim country.

Design/methodology/approach

This paper is based on the social cognitive theory (SCT) and the literature to develop a theoretical framework of the factors influencing customers’ value co-creation intention on social media. The framework is then tested quantitatively through structural equation modelling based on partial least squares method (SEM-PLS) approach using the SmartPLS software.

Findings

The empirical analysis supported the SCT through the following conclusions: first, regarding the subject factors, self-efficacy has a positive significant effect on all dimensions of customer engagement and outcome expectation has a positive significant effect on cognitive customer engagement. Concerning the environmental factors, community experience has a positive significant effect on affective and behavioural customer engagement, whereas content quality has a positive significant effect on affective customer engagement. Second, customer engagement is a significant mediator through the dimensions of affective and behavioural customer engagement.

Practical implications

The findings of this study can help online modest fashion SMEs better comprehend the factors which influence the customers’ engagement for value co-creation intention whether it is subject factors or environmental factors. Therefore, they can better operate online and encourage customers to contribute to the development of new products and services and hence achieve a competitive advantage and survive in times of COVID-19.

Originality/value

Most of the existing studies focused on the value co-creation behaviour and output. However, there is limited research focusing on what contributes to the customers’ engagement for value co-creation intention, especially for online modest fashion and Muslim countries. Therefore, this study attempts to examine and bridge this research gap.

Details

Journal of Islamic Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0833

Keywords

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Abstract

Details

Library Review, vol. 57 no. 5
Type: Research Article
ISSN: 0024-2535

Keywords

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Abstract

Details

Modern Management in the Global Mining Industry
Type: Book
ISBN: 978-1-78973-788-2

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