Search results

Mental health recovery across cultures lacks understanding and suitable measures. The Questionnaire about the Process of Recovery (QPR) is a self-report instrument measuring personal recovery outcomes for consumers of mental health services. However, the extent of its relevance among culturally and linguistically diverse (CALD) communities is unclear. This pilot study aimed to examine the relevance and utility of the QPR among CALD consumers of primary mental health services in Australia.

Eleven individual, semi-structured interviews were conducted with two general practitioners (GPs) and nine consumers from two clinics, at locations with high Iranian and Burmese refugee or asylum seeker populations. Interviews were transcribed and analysed using a thematic framework approach.

Although almost all consumers had little or no understanding of the concept of personal recovery, they found the QPR culturally acceptable and understandable. Using the QPR during mental health consultations can help with needs identification and goal setting. Challenges in using the QPR included completion time, cross-cultural differences in concepts and norms for some items, and need for careful translation. Consumers suggested additional items regarding family reputation, sexuality, and spirituality.

The QPR is potentially a valuable tool to support mental health consultations with CALD consumers, from the perspectives of both GPs and consumers.

In this chapter we open up questions about educational standardisation by thinking through the possibilities of the theoretical work on Totally Pedagogised Societies (TPSs) initially developed by Basil Bernstein (2001). In relation to new modes of teacher professionalism, including the introduction of standardisation measures, researchers have drawn on Bernstein's sociological concepts, including the concept of the TPS (Robertson & Sorenson, 2018). Studies, drawing on the concept of the TPS, have tended to focus on the power scape or power reach of international organisations into pedagogic acts across time space – from cradle to grave, in and out of schools. We seek here to move the analytical possibilities for TPS where the focus on the ‘total’ part of the concept is often read and understood as ‘totalising’ (see, for example, Gewirtz, Mahony & Hextall, 2009; Ball, 2009) and deterministic. Instead, we extend work on the TPS and theorise the redesign of standardisation.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

The purpose of this paper is to study the quality indicator appropriateness and use it for international quality comparison on diabetic retinopathy (DR) patient care process in one American and one Dutch eye hospital.

A 17-item DR quality indicator set was composed based on a literature review and systematically applied in two hospitals. Qualitative analysis entailed document study and 12 semi-structured face-to-face interviews with ophthalmologists, managers, and board members of the two hospitals.

While the medical-clinical approach to DR treatment in both hospitals was similar, differences were found in quality of care perception and operationalization. Neither hospital systematically used outcome indicators for DR care. On the process level, the authors found larger differences. Similarities and differences were found in the structure of both hospitals. The hospitals’ particular contexts influenced the interpretation and use of quality indicators.

Although quality indicators and quality comparison between hospitals are increasingly used in international settings, important local differences influence their application. Context should be taken into account. Since that context is locally bound and directly linked to hospital setting, caution should be used interpreting the results of quality comparison studies.

International quality comparison is increasingly suggested as a useful way to improve healthcare. Little is known, however, about the appropriateness and use of quality indicators in local hospital care practices.

Hypertext may transform the practice and culture of science by opening up texts for comment and verification in ways which have previously been impossible. A brief introduction is given to the technology of hypertext, and the effects are explored in contexts which range from the conceptual base of science (modelling, and how and why this is done) to laboratory techniques. Some critical areas of impact are then identified. By allowing us to see, for example, what lies behind protocols and official versions, hypertext may reduce the incidence of scientific fraud; it can stimulate creativity by amplifying the frame of reference and revealing new facts to researchers; it can challenge the exercise of authority by offering access to original or unorthodox material which may be rejected in the process of peer review; it can provide an inside track in a discipline for novices or outsiders who reconstruct the readings of experienced practitioners. Existing systems may be applied to some of the purposes which are described, though the costs of unsubsidised investment may inhibit development.

This chapter contributes to the field of educational standardisation by analysing and discussing the relationship between risk conceptions, standards and subjectivation in education. The empirical case for investigation is the implementation of a new interdisciplinary topic in Norwegian curriculum, called ‘health and life skills’, a topic that has gained momentum in educational systems worldwide in recent decades. We perform a theoretical reading of policy and curriculum document through the perspective of Foucault's notion of governmentality. Our reading suggests understanding ‘health and life skills’ as a soft governance practice, instigating ‘standards of the self’ that direct and control the conduct of young people in the Norwegian curriculum. Furthermore, the chapter discusses how becoming a subject in modern education implies acquiring a set of standard skills derived from societally perceived risks thought to affect the mental and physical health of young people. Building on this analysis, we discuss if standards can be regarded as measures aimed at managing and safeguarding against societal risks, and the consequences this may have for subjectivation processes in education.

The paper aims to explore tensions around race, ethnicity, culture and religion and discusses the potential impact on the delivery of quality health care in the UK through the National Health Service (NHS).

This is a conceptual paper that examines how individual and collective resistance may compromise the provision of quality care and performance targets in the NHS with regard to equality and change. Existing literature and previous empirical work by the authors are utilised in order to discuss pertinent issues and propose further research in the area, suggesting appropriate methodologies and research designs.

The performance measurement agenda does not address issues of racism and discrimination faced by NHS staff and customers, effected by both colleagues and the public, which impact upon the delivery and receipt of care within the NHS. Performance measurement methods that do not take into account socio‐cultural conditions for those delivering and receiving care are futile. To make such measurement meaningful it is necessary for the NHS to acknowledge and challenge the racism inherent in its service delivery.

Problems or limitations of conducting primary research in this field are discussed. Nevertheless, key issues around the need and type of further research in this under‐researched area are presented.

The paper challenges current performance management practices and suggests alternative ways forward.

The paper focuses on an under‐researched area and examines the performance measurement literature through “equality lenses” and investigates how racism and stereotyping can affect the delivery of quality care.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

In the context of globalisation, setting standards for excellence in education is considered necessary to enhance human capital to ensure future global competitiveness of the national economies (Rasmussen & Lingard, 2018). In line with education thus being set up as the basis for the economy, the development of talent has become an important part of the education political agenda in Denmark. This agenda claims that the Danish mass of talent should develop to a high level, and even more students should reach the highest levels of excellence (Ministry of Education, 1997). Accordingly, it labels the next generation of students ‘the mass of talent’.

This chapter questions the terms of talent applied in global education policies and their enactment into other agendas of concurrent standardisation and diversity. Empirically, the analysis of the wider policy context draws on policy texts at EU, OECD, and national level, in particular a ministerial report from 2011 (Rasmussen & Ydesen, 2020), as well as information materials and ethnographic case study research on a talent programme at upper secondary school level in Denmark (Bomholt & Rasmussen, 2020).

The analysis departs in an ambition to uncover the questions, how do global education policies frame standards for talent in a national context and how does this standardisation interact with the standards produced in the local programme? Therefore, the chapter focuses on the terms of talent applied in policy contexts at different levels of the specific case. For this, it employs the analytical approach of policy technologies (Ball, 2008), which involves viewing talent from the three policy technological perspectives of market, management and performance. They form a generic part of global convergence and work across the public sector as a whole.

It combines the empirical levels of macro and micro by referring to policy text and enactment at the global, national and local school level. The combination means first outlining the historical background for the policies in question and then considering how local actors bring their terms of talent into action at municipal and school level (Ball, Maguire, & Braun, 2012), emphasising the different actor rationalities.