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Article
Publication date: 1 October 2001

Roswitha Poll

The paper presents performance indicators for the library’s electronic services. Traditional performance indicators were meant for libraries with print collections and…

Abstract

The paper presents performance indicators for the library’s electronic services. Traditional performance indicators were meant for libraries with print collections and lending services. In several projects and international cooperation indicators have been developed for library networked resources and services. The paper describes the problems of data collection and gives definitions for the electronic collection and the different steps of using electronic services.

Details

The Electronic Library, vol. 19 no. 5
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 1 April 1995

Peter Wei He and Michael Knee

The evolution of technology in libraries is causing more technically oriented professionals to join the library profession. Having an electronic services librarian has…

Abstract

The evolution of technology in libraries is causing more technically oriented professionals to join the library profession. Having an electronic services librarian has become a hallmark of the electronic age. Many imaginative but similar job titles appear in library employment advertisements: “Network Services Librarian,” “Reference and Electronic Information Services Librarian,” “Electronic Information and Multimedia Librarian,” “Information Integrator.” Why is this new field in librarianship so popular? What are the requirements to be an “electronic services librarian?” What will their future be like? Is this new professional the answer to all new library technology developments? This article examines these questions and explores the problems in this emerging position by analyzing the experience of one academic library.

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Reference Services Review, vol. 23 no. 4
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 April 1999

Elizabeth Daniel

Electronic or online banking is the newest delivery channel to be offered by the retail banks in many developed countries and there is wide agreement that this channel…

Abstract

Electronic or online banking is the newest delivery channel to be offered by the retail banks in many developed countries and there is wide agreement that this channel will have a significant impact on the market. Aims to quantify the current provision of electronic services by major retail banking organisations in the UK and the Republic of Ireland. Additional insight into the banks‘ adoption of this new channel is gained by exploring two areas important in the analysis of new offerings, that is: an organisation‘s approach to innovation; and their view of the current and future markets. By use of a mailed questionnaire, it was found that 25 per cent of the banks in the UK and the Republic of Ireland which responded to this survey are already offering online transactional services to consumers in their homes. The largest group of respondents (50 per cent) are those that are currently testing or developing such services, while just 25 per cent of the respondents were in organisations not providing or developing such services. It is also found that the organisation‘s vision of the future, their prediction of customer acceptance, which tends to be very low, and their organisational culture of innovation are the most important of the suggested factors in their adoption of electronic delivery.

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International Journal of Bank Marketing, vol. 17 no. 2
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 June 2004

Lesley M. Moyo

Developments in information technology have led to changes in the mode of delivery of library services, and in the perceptions of the role of librarians in the…

Abstract

Developments in information technology have led to changes in the mode of delivery of library services, and in the perceptions of the role of librarians in the information‐seeking context. In particular, the proliferation of electronic resources has led to the emergence of new service paradigms and new roles for librarians. The Gateway Library at Penn State University (PSU) is an electronic library in transition, with new technology‐based services evolving to address the ever growing and changing needs of the academic community. It facilitates access to and navigation of electronic resources in an integrated technology environment.

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Library Hi Tech, vol. 22 no. 2
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 16 October 2019

Nikolaos Panayiotou and Vasileios Stavrou

This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the…

Abstract

Purpose

This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the maturity of Greek municipalities in the E-Government field, trying to correlate how this is affected by demographic variables.

Design/methodology/approach

An original assessment framework regarding municipal Electronic Services was created based on the literature review. The assessment framework was included in a methodological approach supported by the PROMETHEE II method, as well as by selected statistical methods. The framework and the methodological approach were applied in the case of Greek municipalities.

Findings

The analysis revealed the low maturity level of Greek municipalities in Electronic Services sector. The Greek case study indicated that the proposed framework and methodological approach could provide useful insights to municipalities for the improvement of its E-Government Web services based on their strategic preferences.

Research limitations/implications

The assessment took place only in Greece, assessing all the country's municipalities and conducting research only in the municipalities’ websites. The proposed methodology suggests that the PROMETHEE II multi-criteria decision analysis method can support the assessment of the maturity level of local government entities. Moreover, the combination of the PROMETHEE II–empowered assessment framework with demographic statistical analysis can assist orthological decision-making concerning future investments in Web Electronic Services. The methodology could be a good option for future research efforts (assessments) in municipalities, in Greece and worldwide.

Practical implications

The framework is both easy to use and fairly complete. The fact that the assessment was conducted in all the Greek municipalities makes it much more reliable, as it provides the whole picture. The suggested methodology which includes the proposed framework could be used in the cases of municipalities in other countries to assist future actions concerning the investment in Web Electronic Services.

Originality/value

This study provided a medium-size framework, being both complete and easy to use during the evaluation process of all the municipalities in Greece. In addition, the statistical analysis received data from a decision-making tool to execute the clustering (Cluster analysis is usually performed based on the raw data).

Details

Transforming Government: People, Process and Policy, vol. 13 no. 3/4
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 1 June 2004

Lesley M. Moyo

Enabling technologies have led to the transformation of library services from traditional services incorporating card catalogs, printed books and periodicals…

Abstract

Enabling technologies have led to the transformation of library services from traditional services incorporating card catalogs, printed books and periodicals, bibliographic instruction, in‐person/face‐to‐face reference, to new services and delivery modes incorporating: electronic collections, such as e‐books, e‐journals and databases; virtual reference services, and other online services. Innovation of new services that are peculiar to the online/Web environment is the trend in modern electronic libraries. During the last decade, many libraries, particularly those serving academic communities, have witnessed the emergence of new service paradigms in areas of information access and delivery, reference, instruction, technology facility and support to patrons. Libraries continue to harness new technologies to offer services in innovative ways to meet the changing needs of their patrons. This paper explores some of these emerging service paradigms in electronic libraries. The concept of “service paradigm” in this paper is used to refer to predominant service patterns.

Details

The Electronic Library, vol. 22 no. 3
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 2 November 2015

Mohammad Sulieman Awwad and Sawsan Mohammad Al-Majali

The purpose of this study is to apply the unified theory of acceptance and use of technology (UTAUT) model in the context of electronic library services in public…

Abstract

Purpose

The purpose of this study is to apply the unified theory of acceptance and use of technology (UTAUT) model in the context of electronic library services in public Jordanian universities. This study investigated the determinants of use behaviour (UB) regarding electronic library services, and the moderating effects of age, gender, experience, education level and academic discipline on the relationships between the determinants and behavioural intention (BI).

Design/methodology/approach

Quantitative data were collected, through a questionnaire instrument from a sample of 575 students. Statistical analysis of the study’s model was conducted using the structural equation modelling technique.

Findings

Empirical examination of the model’s hypotheses indicated that students’ “intention to use” electronic library services is dependent on performance expectancy (PE), effort expectancy (EE) and social influence (SI), while students’ “use behaviour” is dependent on facilitating conditions (FCs) and intention to use. The effect of PE on BI was significant for younger, undergraduate and social sciences discipline students, while EE was significant for older and applied discipline students.

Practical implications

Library directors should design promotional campaigns directed to younger, undergraduate and social academic discipline studentsto promote the efficiency of electronic libraries. Faculty members can be targeted with these promotional campaigns to exert influence on the desired effect on students’ intentions toward using the electronic library. Easier-to-use technology and training courses for older and applied academic discipline students are necessary. It is important to ensure that the physical facilities and technical support provide students with needed assistance. Online help should be available.

Originality/value

This study empirically validated the UTAUT model in the context of electronic library services within an Arab culture. The study also investigated the moderating effects of students’ characteristics, including age, gender and experience, in addition to education level and academic discipline, as new affects.

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Article
Publication date: 1 March 1994

Susan J. Barnes

The Albert R. Mann Library at Cornell University has created a working electronic library and has made significant changes in services and staff responsibilities to…

Abstract

The Albert R. Mann Library at Cornell University has created a working electronic library and has made significant changes in services and staff responsibilities to address users' evolving needs. This article presents an overview of these changes, after discussing the development of electronic libraries at Mann and elsewhere. The increased usage that Mann's collections have received as the electronic library has been developed is also described.

Details

Library Hi Tech, vol. 12 no. 3
Type: Research Article
ISSN: 0737-8831

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Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination…

Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Details

Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

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Article
Publication date: 1 December 2002

Brinley Franklin and Terry Plum

An examination of the methodology and results from patron use surveys of networked electronic services at four geographically disparate academic health science libraries…

Abstract

An examination of the methodology and results from patron use surveys of networked electronic services at four geographically disparate academic health science libraries in the USA between 1999 and 2002. The principal fields of inquiry include demographic differences between in‐house library users as compared to remote library users by status of user; users’ purposes for accessing electronic services; how the purpose of use differs between traditional, in‐person, library services; and differences in usage of electronic resources based upon the location of users. The results of this study should help guide service decisions in academic health sciences libraries.

Details

Performance Measurement and Metrics, vol. 3 no. 3
Type: Research Article
ISSN: 1467-8047

Keywords

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