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Identification of factors for electronic records management system (ERMS) adoption is important as it allows organizations to focus their efforts on these factors to ensure success. The purpose of this paper is to identify the factors that influence ERMS adoption in the Yemeni oil and gas (O&G) sector.

This paper conducts a systematic literature review (SLR) to extract the most common factors that could facilitate successful ERMS adoption. Information technology (IT) experts were asked to rank the extracted factors via an e-mail questionnaire and to recommend specific critical success factors that must be given extra attention to increasing the success of ERMS adoption. Essentially, the proposed methodology is technology-organization-environment (TOE) modeling to examine the important factors influencing decision-makers in the Yemeni O&G sector regarding ERMS adoption.

This paper identifies factors influencing ERMS adoption based on SLR and an expert-ranking survey. The data that were collected from IT experts were analyzed using the statistical package for the social sciences. The results showed that only 12 out of 20 factors were significant. The experts then added three new factors, resulting in 15 significant factors classified into the three dimensions as follows: technology, organization and environment.

Limited studies have been carried out in the context of the O&G sector, even among developed countries such as Canada, the UK and Australia. These studies have focused on a limited number of factors for ERMS adoption targeting better utilization of human resources, faster and more user-friendly system responses and suitability for organizational ease. This paper explores the factors that may prove useful in adopting of ERMS in the O&G sector of developing countries, similar to Yemen.

Despite its tremendous success and achievements, the information science (IS) industry has been plagued by shadows of failure and inefficiency since its early days. This paper takes the stance that poor communication with target organizations and users is one of the major causes of these problems. If this communication is not properly recorded and managed, many of the agreed decisions may never be assumed by target organizations, therefore leaving project managers entirely responsible for failures or deviation from initial requirements. Nonetheless, the vast majority of Software (SW) development companies have very weak provision for Electronic Records Management (ERM). This is evident from the persistent use of ISO 9001 and ISO 90003 in their Quality Assurance (QA) and the consistent neglecting of the ISO 15489 standard for records management. This paper aims to examine this issue

Since there are no studies in this area, this research employed an inductive qualitative research approach that consisted of a combination of critical literature review, an exploratory case study and thematic analysis.

This paper reports on the study of an SW company that implemented ERM policies and an in‐house system that not only supports the recording of documentation and evidence for every phase of the development, but also the very difficult processes of organizational learning.

This paper is of interest to both IS academics and practitioners, namely those interested in QA and ERM.

There is very little research in this area that can inform both academics and practitioners on how to use ERM within SW project management practices. This paper aims at providing early insights into ways of addressing this gap and at generating discussion in this area.

The purpose of this paper is to complement a previous article on using the Cynefin framework to make sense of the electronic records management challenge. Its focus is on how to use Cynefin, and the ERM framework developed using it, as an approach to addressing this wicked problem. The aim is to provide examples of how they could be used in practice in different organisational contexts.

Four examples are provided. Empirical research data are used to underpin three of the examples and a thought experiment using published literature informs the fourth.

The examples illustrate the potential value and power of the Cynefin framework as both a practical and conceptual tool in the ERM context. It can be used to address the ERM challenge in different ways: as a strategic approach taking a holistic view and/or as a tactical approach at a more specific granular level. It can be used to inform practice by helping practitioners choose the most appropriate approach dependent on the level of complexity of the issue they are addressing, whether that is for a specific issue, a project or initiative, for planning or for exploratory, sense-making purposes.

The examples draw on one qualitative, empirical set of research data and one published use. Further experimentation and practical use are required; others are encouraged to use Cynefin to test the propositions and provide further examples.

The examples provided can be adopted and/or adapted by records professionals, both practitioners and/or academics, at strategic and tactical levels in different records contexts.

This paper provides examples of adopting a different approach to tackling the wicked problem of managing electronic records using the Cynefin framework as a new lens.

This paper aims to examine the state of the art in electronic records management (ERM) with the goal of identifying the prevailing research topics, gaps and issues in the field.

First, a wide search was performed on academic research databases, limited to the period between 2008–2018. Second, the search results were reviewed for relevance and duplicates. Finally, the study sources were checked against the list of journals and conferences ranked by computing research and education and JourQual. The final sample of 55 selected studies was analyzed in depth.

ERM has lost some research momentum due to being deeply embedded in affiliate information systems areas and the changing records management landscape. Additionally, the requirement models specified by Governmental/National Archives might have constrained technology innovation in ERM. A lack of application was identified for the social media research area.

Limitations were encountered in available search tool functionality and keyword confusion leading to inflated search results. While effort has been made to obtain optimal search results, some relevant articles may have been omitted.

The last ERM state-of-the-art review was in 1997. A lot has changed since then. This paper will help researchers understand the current state of ERM research, its understudied areas and identify gaps for future studies.

The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense‐making tool. It re‐conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision making about the most appropriate tactics to adopt to effect positive change.

Cynefin was used to synthesise qualitative data from an empirical research project that investigated strategies and tactics for improving ERM.

ERM may be thought of as a dynamic, complex challenge but, viewed through the Cynefin framework, many issues are not complex; they are simple or complicated and can be addressed using best or good practice. The truly complex issues need a different approach, described as emergent practice. Cynefin provides a different lens through which to view, make sense of and re‐perceive the ERM challenge and offers a strategic approach to accelerating change.

Since Cynefin has been applied to one data set, the findings are transferrable not generalisable. They, and/or the approach, can be used to further test the propositions.

The resultant ERM framework provides a practical example for information and records managers to exploit or use as a starting point to explore the situation in particular organisational contexts. It could also be used in other practical, teaching and/or research‐related records contexts.

This paper provides a new strategic approach to addressing the wicked problem of ERM, which is applicable for any organisational context.

The purpose of this paper is to report the results of a study carried out pertaining to the Malaysian archivists' knowledge and skills in managing electronic records (ER).

The main data collection has been gathered through survey questionnaires. Quantitative data were gathered from a total of 41 archivists at the National Archives of Malaysia.

The insufficiency of education and training received by the archivists contributed to the archivists' limited knowledge and skills to support their roles and responsibilities to manage ER. The archivists' limited knowledge and skills on ER management (ERM) prevented them from implementing the policies and standard procedures on ERM which was part of their main responsibilities.

This study would be useful in identifying the required knowledge and skills for the archivists and suitable education and training for them to acquire such knowledge and skills to manage ER.

This is the first study of its kind which deals with the archivists' competencies in managing ER in the Malaysian Government.

This paper seeks to examine how an electronic records management system has been used in a Finnish government agency. In particular, it aims to study the relationship between functional classification scheme and the way users in different organisational units and at different organisational levels have employed the system. The goal is to examine whether electronic records management systems were easier to use if the system “knew” what functional classes the user (or other employees in the user's organisational unit) typically need in their work.

The study is based on two sources. The first source is metadata in records that were captured in the electronic records management system of the agency. It reflects actual behaviour of users when they interact with the system and classification of records. The second source is distribution of functions to organisational units in the light of policy documents and a survey made in the organisation. The study compares the two sources to see how the users have employed the electronic records management system in their work and how this relates to organisational structure and supposed usage of the system.

In general, individual employees employ only a small part of the classification. However, this does not apply at a higher level in the organisational hierarchy: the higher the person's position in the hierarchy, the more classes he/she is likely to use in the work. Regardless of the position, the classes are generally those identified as belonging to the employee's unit.

The study is based on one agency with a functional organisational structure. The findings may not apply to organisations where job descriptions are fluid. They should also be tested in more complex organisational settings. One could develop new methods of automated classification which combine analysis of document content with contextual reasoning about the likely functional classes.

Access to electronic records management systems could be facilitated by creating in systems user/unit profiles defining what functional classes the user is most likely to need in their work. It would also be useful if systems simply remembered what functional classes the user has needed in the past.

The study offers insight into how an electronic records management system is used in an organisation. This is valuable for companies developing records management software and persons trying to gain a deeper understanding of records management in organisations.

The purpose of this paper is to present the findings of a research conducted in Iceland during the period 2001‐2005 and in 2008 on how employees view their use of Electronic Records Management Systems (ERMS).

Qualitative methodology was used. Four organizations were studied in detail and another four provided a comparison. Open‐ended interviews and participant observations were the basic elements of the research. The research discovered the basic issues in the user‐friendliness of ERMS, the substitutes that employees turned to if they did not welcome ERMS, how confident employees were in their computer use and how they felt that their work could be shared and observed by others.

Employees seemed to regard ERMS as a groupware for constructive group work and not as an obtrusive part of a surveillance society. The research identified training as the most important factor in making employees confident in their use of ERMS. Participation in adapting the classification scheme to the ERMS changed the views that employees had regarding the user‐friendliness of the ERMS and their effectiveness as users.

This topic has not been studied as regards ERMS before. The research identifies the most important implementation factors and the issues that must be dealt with to make employees more content, confident and proficient users of ERMS.

The purpose of this paper is to report the findings of a research project that analyzed records management (RM) and electronic records management (ERM) course syllabi from North American archival studies’ programs. By identifying the convergences and divergences of the topics and literature found within the syllabi, the authors sought to understand the relationship between the two courses and gain insight about how these courses continue to serve as an integral component of archival studies education.

The paper is based on a qualitative analysis of 23 RM and 12 ERM course syllabi from 26 academic institutions from North America. The research examined three different aspects of the syllabi: textbooks, required articles and weekly topics. The syllabi were analyzed as separate data sets (RM syllabi and ERM syllabi), which was followed by a comparative analysis of the two types of syllabi.

The findings of this study reveal that RM, ERM and (to a lesser extent) DA (digital archives) knowledge as represented in archival education converges in some course contents but diverges in others. Archival educators should pay close attention to overlapping areas so that the courses can better complement each other and advance knowledge representation within archival studies.

This study only considered graduate-level programs in the USA and Canada. The study did not include syllabi or instructional guides from associate-level programs or professional organizations such as the International Certification of Records Managers or Association of Records Managers and Administrators (ARMA) International.

The results of this study lead the authors to present two different approaches for how RM and ERM knowledge may be incorporated into archival curriculum.

This is the first research project to analyze RM and ERM syllabi with regards to the enhancement of records and information management education and archival curriculum development.

It is the rage in the literature today for archivists and records managers to address the issue of recordkeeping in The New Millennium. It is an idea that must be worthy of its own acronym, TNM. It has a nice, seductive ring to it that gives one the sense of joining the ranks of the pundits and visionaries. This author has succumbed like all of the others. And I know I'll do it again — soon. I can't wait. At my age, when one begins to get the idea that it might be the last chance one will have to talk about a TNM, it is downright irresistible. One has to bleed it for all it is worth.