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Article
Publication date: 8 August 2019

Nikolaos Panayiotou and Vasileios Stavrou

This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the…

Abstract

Purpose

This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the maturity of Greek municipalities in the E-Government field, trying to correlate how this is affected by demographic variables.

Design/methodology/approach

An original assessment framework regarding municipal Electronic Services was created based on the literature review. The assessment framework was included in a methodological approach supported by the PROMETHEE II method, as well as by selected statistical methods. The framework and the methodological approach were applied in the case of Greek municipalities.

Findings

The analysis revealed the low maturity level of Greek municipalities in Electronic Services sector. The Greek case study indicated that the proposed framework and methodological approach could provide useful insights to municipalities for the improvement of its E-Government Web services based on their strategic preferences.

Research limitations/implications

The assessment took place only in Greece, assessing all the country's municipalities and conducting research only in the municipalities’ websites. The proposed methodology suggests that the PROMETHEE II multi-criteria decision analysis method can support the assessment of the maturity level of local government entities. Moreover, the combination of the PROMETHEE II–empowered assessment framework with demographic statistical analysis can assist orthological decision-making concerning future investments in Web Electronic Services. The methodology could be a good option for future research efforts (assessments) in municipalities, in Greece and worldwide.

Practical implications

The framework is both easy to use and fairly complete. The fact that the assessment was conducted in all the Greek municipalities makes it much more reliable, as it provides the whole picture. The suggested methodology which includes the proposed framework could be used in the cases of municipalities in other countries to assist future actions concerning the investment in Web Electronic Services.

Originality/value

This study provided a medium-size framework, being both complete and easy to use during the evaluation process of all the municipalities in Greece. In addition, the statistical analysis received data from a decision-making tool to execute the clustering (Cluster analysis is usually performed based on the raw data).

Details

Transforming Government: People, Process and Policy, vol. 13 no. 3/4
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 1 March 1994

John Carlo Bertot and Charles R. McClure

Federal government agencies increasingly use electronic bulletin boardtechnology as a means of providing access to and dissemination ofelectronic government information…

Abstract

Federal government agencies increasingly use electronic bulletin board technology as a means of providing access to and dissemination of electronic government information. This paper identifies and analyzes existing government bulletin boards (BBSs). It also assesses the types of information available to information users on the BBSs as well as the cost and technological access issues involved in federal agency use of BBSs. Furthermore, the paper presents a typology of bulletin boards. Finally, it discusses information policy implications resulting from BBS development, especially with regard to access and dissemination of electronic government information. These “new” access mechanisms are often‐times difficult to use, are poorly deployed and operated, and may serve to limit access to some types of government information.

Details

Internet Research, vol. 4 no. 1
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 18 November 2019

Cleophas Mutundu Ambira, Henry Nyabuto Kemoni and Patrick Ngulube

This paper is based on the doctoral study conducted in 2016 at the University of South Africa. The purpose of this study was to investigate how the current state of…

Abstract

Purpose

This paper is based on the doctoral study conducted in 2016 at the University of South Africa. The purpose of this study was to investigate how the current state of management of electronic records in Kenya facilitates or undermines implementation of e-government with a view to develop a best-practice framework for management of electronic records in support of e-government.

Design/methodology/approach

The study used the interpretive research paradigm and adopted qualitative research methodology using phenomenological design. Maximum variation sampling was used to identify the research sample for the study.

Findings

The findings established that the general status of management of e-records (MER) in government ministries is inadequately positioned to support e-government; use of e-government in Kenya had grown significantly and more ministries were adopting e-government services; although some initiatives have been undertaken to enhance MER, the existing practices for MER require improvement to ensure they adequately support e-government.

Research limitations/implications

The limitations were access to respondents and the challenge of self-reported data.

Practical implications

Recommendations and a best-practice framework for managing electronic records in support of e-government have been provided. A proposal for implementation of the recommendations on a priority basis has also been provided.

Social implications

The study’s contribution to scholarly works and literature in the field resides in its findings and a framework that can be practically adopted for management of e-records in support of e-government. By establishing the nexus between management of e-records and e-government in Kenya, it is hoped that it will provide input to policymakers to consider records managers as key stakeholders in e-government.

Originality/value

The originality of this study stems from two aspects: original topic and understudied area.

Abstract

Details

Innovation Africa
Type: Book
ISBN: 978-1-78560-310-5

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Article
Publication date: 5 August 2014

Cecili Kwok

The aim of this study is to study the implementation of G2B initiatives for small- and medium-sized enterprises (SMEs) in Hong Kong, focusing on the underlying importance…

Abstract

Purpose

The aim of this study is to study the implementation of G2B initiatives for small- and medium-sized enterprises (SMEs) in Hong Kong, focusing on the underlying importance, benefits and challenges.

Design/methodology/approach

The context of this study was initially established based on comparisons with B2B initiatives. However, it is also learned from the literature that the transformational aspect of e-Government development has not been materialized, whereas the extended web assessment method (EWAM), the three-ring model and DeLone and McLean’s IS success model were therefore identified to derive and build the theoretical G2B success model, thereby developing the online survey instrument of this study. Specifically, a positivist paradigm was adopted to investigate the impact of each G2B success factor on the overall satisfaction with using the G2B systems under examination from the perspective of SMEs, rather than simply placing emphasis on the number of electronic services provided and the investments spent.

Findings

The research findings were compiled based on both the multiple regression analysis and EWAM analysis results, thus making the necessary improvements in the appropriate service aspects of the G2B systems concerned.

Originality/value

The main study concluded that prevalent G2B initiatives in Hong Kong have been largely connected to pursuing conservative paradigms in public service provision. The new e-Government strategic agenda is therefore laid out for increasing the overall transparency of new public management based on the provision of resilient-based public services, thereby advancing the democratic empowerment of all the G2B stakeholders involved and also maximizing the multifold effects of value creations.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 2 October 2009

Umi Asma' Mokhtar and Zawiyah Mohammad Yusof

The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear

Abstract

Purpose

The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy.

Design/methodology/research

The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia.

Findings

As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming.

Practical implications

Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice.

Originality value

This paper provides evidence from an original study.

Details

Records Management Journal, vol. 19 no. 3
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 2 January 2020

Kai-Kit Soong, Elsadig Musa Ahmed and Khong Sin Tan

This study aims to examine Malaysian small and medium-sized enterprises (SMEs) Adoption of electronic government procurement (EGP) in the post-introduction phase as the…

Abstract

Purpose

This study aims to examine Malaysian small and medium-sized enterprises (SMEs) Adoption of electronic government procurement (EGP) in the post-introduction phase as the portal was introduced in the early year 2000.

Design/methodology/approach

This study integrated electronic public services into two acceptance theories (the technology acceptance model [TAM] and unified theory of acceptance and use of technology [UTAUT] framework) and having a direct measurement of the criterion. Both TAM and UTAUT models measure the behaviour intention to use and indirectly measure the criterion of actual usage along with behavioural intention. Besides, this study conducted a systematic sampling survey in SMEs located in Klang Valley (the business hub in Malaysia).

Findings

The results confirm that effort expectancy, performance expectancy and social influences had a direct effect on the adoption of EGP in the private sector. Rather than the original UTAUT setup, the behavioural intention would influence user behaviour.

Social implications

The implications and policy recommendations of these findings will be used by both SMEs and the government to improve the EGP delivery.

Originality/value

The gap with this study is at the time the Malaysian Government introduced e-procurement. The SMEs were quite new and had limited knowledge in the e-procurement during the introduction phase. Both SMEs and the government will use the implications and policy recommendations of these findings to improve the EGP delivery in the current post introduction phase.

Details

Journal of Public Procurement, vol. 20 no. 1
Type: Research Article
ISSN: 1535-0118

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Article
Publication date: 3 February 2012

Donald J. Calista and James Melitski

The purpose of this paper is to examine best practices of worldwide country web sites, evaluated in 2003, 2005 and 2008 by the United Nations (UN).

Abstract

Purpose

The purpose of this paper is to examine best practices of worldwide country web sites, evaluated in 2003, 2005 and 2008 by the United Nations (UN).

Design/methodology/approach

The paper employs statistical analysis to determine whether the electronic innovation (digitized government) exhibits linear (unitary) or curvilinear (S‐type) processes in relation to four theories of information technology (IT) and social change.

Findings

The findings are bifurcated between 2003 and 2008. In the aggregate (highest scores), worldwide countries are responding to the value‐added qualities of digitized government, defined as the transactions of e‐government and the interactions of e‐governance. Yet, the disaggregate (first adopter) best practices data reveal significant downward trends between those survey years, especially, among Organization for Economic Cooperation (OECD) countries. The findings indicate that neither electronic dimension predicts the other's course. They also suggest that dual curvilinear processes explain e‐government and e‐governance.

Research limitations/implications

It is customary to employ random samples to verify the integrity of significance tests. In this research, however, the study population is a given (all UN members). The study universe (the whole subset) – that represents countries with the largest number of electronic offerings – and the study sample (the best practices subset) are virtually the same. It is not possible to attribute any of the outcomes to a sampling error (miscalculation). Nor is it likely to confuse conflating (mistaking) sample size and effect size (relationship strength) of the distributions.

Originality/value

Longitudinal (over time) studies of country web site best practices are almost non‐existent. Support for a dual curvilinear relationship between e‐government (transactions) and e‐governance (interactions) opens the way for a fuller treatment of digitized government best practices. Questioning the premise that a sustained electronic (democratizing) transformation is underway, notably, among first adopters is a compelling and critical outcome.

Details

Business Process Management Journal, vol. 18 no. 1
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 1 February 1992

Wayne P. Kelley

The United Stales Government Printing Office (GPO) intends to transform itself from an ink on paper printer to a multimedia disseminator of government information products…

Abstract

The United Stales Government Printing Office (GPO) intends to transform itself from an ink on paper printer to a multimedia disseminator of government information products and services. Although the existing federal information policy system is confused and at times contradictory, the GPO has statutory responsibilities to insure the public's access to government information. The approaches, underlying principles, and strategies upon which the GPO will rely for the forthcoming years to transform itself are described. An essential ingredient for successful dissemination of government electronic information will be cooperation among the various stakeholder groups concerned with access to government information.

Details

Internet Research, vol. 2 no. 2
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 17 April 2007

Majed Al‐Mashari

This paper aims to analyse several reported case studies of electronic government (EG) application to uncover the driving forces behind EG application, the approaches and…

Abstract

Purpose

This paper aims to analyse several reported case studies of electronic government (EG) application to uncover the driving forces behind EG application, the approaches and methods adopted and the levels of success of their associated initiatives.

Design/methodology/approach

Six countries were chosen as potential cases for this study. The selection was made so that the cases can be comparable to each other, whilst in the same time provide richness to the study in terms of their coverage of the different EG dimensions.

Findings

This study shows comparison of various EG methodologies employed by a selected group of six countries and concludes with criteria for improvement in EG services implementation based on a thorough study of EG strategies and past major project implementations.

Practical implications

The level of success posted by selected cases is different amongst implementers, which leads to the need for benchmarking a variety of EG experiences in different contexts and cultures.

Originality/value

The paper provides a review of EG relevant literature, and a detailed discussion of the cases and their review analysis. This kind of benchmarking study helps uncover the factors of success, the priorities of implementation in EG initiatives, and the effective approaches to be followed.

Details

Benchmarking: An International Journal, vol. 14 no. 2
Type: Research Article
ISSN: 1463-5771

Keywords

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