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Documentation plays a key role in navigating the costs of construction projects. Traditional document management systems (TDMS) used in developing countries, however, hinder the achievement of expected cost targets. Although the electronic document management system (EDMS) has been implemented to improve documentation, the Sri Lankan construction industry has failed to effectively adapt to it. Hence, this study aims to provide strategies for the effective application of EDMS to the cost management of Sri Lankan mega construction projects.

This study uses a qualitative approach followed by 12 semi-structured expert interviews. Quantity surveying experts were selected through judgemental sampling. Manual content analysis was used to analyse the data.

The EDMS is more suitable for megaprojects than traditional methods of documentation in terms of functionality, neutrality, interoperability, space, reversibility and delivery speed. However, there are contradictory views about cost and security. Furthermore, five transitional challenges of EDMS have been identified under the three key themes of cost, stakeholder perception and technical difficulties. Four reasons were also identified as causing these five challenges. Seven suggestions were made to deal with these transitional challenges and three key feasible solutions for the Sri Lankan construction industry regarding the EDMS were identified. Development of Sri Lankan software with low initial cost was highlighted as the most feasible solution.

This is a novel study to investigate the applicability of EDMS to cost management mechanisms of megaprojects in Sri Lanka. The findings reveal transitional challenges and appropriate feasible solutions for EDMS adaptation. This can be applied to the cost management of megaprojects in other developing countries as well.

The digitization of electronic document management (EDM) in the construction industry has become more common in nature with the evolution of technology. However, there are still some limitations in EDM in the common data environment which can be improved with the integration of blockchain technology. The purpose of this paper is to identify the limitations of the current EDM system in the construction industry, to determine the potential of blockchain in improving the EDM system in the construction industry and challenges towards blockchain-based EDM.

Semi-structured interviews were conducted with nine (9) respondents with background from the construction industry and blockchain expertise. Content analysis was used to analyze the primary data.

Current EDM system in the construction industry possessed limitations such as system maturity, high cost, slow adoption of technology and security concerns. Blockchain is able to make improvements in the current EDM system in terms of data integrity, data tracking, data immutability, data security, data trustability, and data accountability. Several challenges such as costs, blockchain scalability and industry knowledge, industry culture and hardware need to overcome prior blockchain-based EDM systems can be widely applied in the construction industry.

The research findings provide insight on future EDM in the construction industry and aids future research in this field.

The aim of this paper is to study the use of internet‐based document management systems in a project‐based industry (construction).

The paper is based on a number of empirical studies in which the author has been involved, conducted over a long period in Sweden and Finland.

The central problems in putting electronic document management (EDM) systems into practical use are not technical, but relate to psychological and management issues. Issues discussed in the paper include very complex metadata and folder structures, the use of parallel paper distribution even after EDM has been introduced, the difficulty of measuring the benefits of system introduction and the split of users into document uploaders and downloaders.

The paper provides useful advice on factors to consider for project teams planning the use of EDM systems in their projects. It summarises the results of a number of studies which have used a variety of research techniques.

Present and possible future developments in the techniques of document management are reviewed, the major ones being text retrieval and scanning and OCR. Acquisition, indexing and thesauri, publishing and dissemination and the document management industry are also addressed. The emerging standards are reviewed and the impact of the Internet is analysed.

The author examines the recently issued Code of Practice for Legal Admissibility of Information Stored on Electronic Document Management Systems — PD 0008 — from the perspective of an end user organisation with an electronic document management (EDM) system already installed. The author was in no way involved in the preparation of this code and gives a frank and honest discussion from the viewpoint of a manager responsible for the management and operation of the EDM system.

This paper presents an approach to managing electronic records by integrating the development and implementation of a corporate records management programme based on ISO 15489, the International Standard in Records Management, with the implementation of an electronic records management (ERM) software package. The approach involves developing file plans based on functional analyses and establishing electronic folder structures on existing network drives which mirror this enabling “e‐tidying” – the process of sorting and evaluating existing electronic information. It also proposes establishing ERM before electronic document management (EDM) based on the need to remove split and/or personal repositories of electronic holdings to improve access and management before evaluating the need for version control, amendment tracking etc. provided by EDM systems.

Information and communication technology rapidly developed over the past decade and provided the means to easily capture, store and distribute documents in vast quantities and at an ever‐increasing speed. To be able to make good use of this information instead of becoming swamped by it, scientific controls need to be applied. Records management provides these controls. This article explains how one software developer combines traditional records management practices with electronic document management features to create an electronic recordkeeping system.

The purpose of this paper is to explore the challenges of transforming South Africa’s health sector through the country’s eHealth Strategy and particularly one of its key components, the implementation of an integrated Electronic Document and Records Management System (EDRMS).

The study conducted an extensive review of literature and used it as a basis to analyse the challenges as well as opportunities in South Africa’s transformation path within its health sector based on the nation’s eHealth Strategy.

South Africa’s health sector faces three main transformation challenges: inequity, legacy of fragmentation and a service delivery structure biased towards curative rather than preventive services. Health information systems provide a solid platform for improving efficiency but, within South Africa, these systems have been highly heterogeneous. A recent study showed the country had more than 40 individual health information systems scattered in all provinces, with over 50 per cent not adhering to any national or international standards and more than 25 per cent being stand-alone applications that shared information neither locally nor externally. The eHealth Strategy offers a robust platform to start addressing the legacy of fragmentation and lack of interoperability. However, it also raises a few other concerns, including the use of different terminology such as Electronic Medical Record (EMR) interchangeable with Electronic Health Record (EHR), or EDRMS parallel with Electronic Content Management (ECM). In addition, there is the opportunity to explore the use of the maturity model concept in the EDRMS implementation experiences within South Africa.

This paper demonstrated the complex nature of the legacy of fragmentation in South Africa’s health information systems and explored three aspects relating to terminology as well as maturity models that should be considered in the country’s future eHealth Strategy.

The authors argue that the development and use of elaborate embedded directory structures or file plans, derived from functional analysis, should be a key component in the future development of the discipline of records management. Directory structures thus conceptualised are explicitly intellectual constructs and their construction will require considerable effort, particularly if they are to be portable. Their greatest advantage is that they provide a coherent schema from which to derive folder/file names that can be embedded in metadata. One of the major challenges is to design systems that derive metadata from the directory structure or file plan and attach them automatically to documents at the point of creation, thereby minimising the need for human intervention and opportunities for human error.

To promote access to their services, health-care companies provide various communication channels to their customers (beneficiaries) to enable the receipt of requests, such as authorization for examinations, procedures and hospitalizations. Under the approach of innovation studies, the management of customer relationship channels for health-care companies is characterized as a knowledge-intensive business service (KIBS). The purpose of this study is presenting innovation as a strategy to increase customer service productivity, as well as the monitoring of the quality of the service, the generation of health information for beneficiaries and compliance with the regulation set by the Brazilian National Health Agency (ANS).

The study is characterized as an applied research, as it proposes solutions to problems faced by supplemental health-care companies using the strategy of action research, i.e. an independent, social research with an empirical basis.

The result of this study shows that a computerized health-care system can increase productivity by 21.96%, and it presents an innovative solution for health-care companies to guarantee the process of meeting the demands and requests of their beneficiaries, ensuring the compliance with ANS regulations.

These results can be replicated to other healthcare companies and contribute to those seeking innovation, increased productivity and quality improvements in their services.

This work was also motivated by the lack of lstudies in the areas of health-care companies in Brazil.