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Information and communication technology rapidly developed over the past decade and provided the means to easily capture, store and distribute documents in vast quantities and at an ever‐increasing speed. To be able to make good use of this information instead of becoming swamped by it, scientific controls need to be applied. Records management provides these controls. This article explains how one software developer combines traditional records management practices with electronic document management features to create an electronic recordkeeping system.

This article aims to describe how people manage to integrate their use of paper and electronic documents in modern office work environments.

An observational interview type study of 14 participants from 11 offices in eight organizations was conducted. Recorded data were analysed using a thematic analysis method. This involved reading and annotation of interview transcripts, categorizing, linking and connecting, corroborating, and producing an account of the study.

The findings of the study can be categorized into four groups: the roles paper and electronic documents serve in today's offices, the ways in which these documents are managed, the problems associated with their management, and the types of fragmentation that exist in terms of their management and how these are dealt with.

The study has identified the need for better integrated management of paper and electronic documents in present-day offices. The findings of the study have then been used to propose a set of guidelines for the development of integrated paper and electronic document management systems.

Although similar studies of offices have been conducted in the past, almost all of these studies are prior to the widespread use of mobile and network-based shared technologies in office environments. Furthermore, previous studies have generally failed to identify and propose guidelines for integration of paper and electronic document management systems.

This study aims to find out how the e-records management subject has been researched and tackled by researchers in the Eastern and Southern African Regional Branch of the International Council on Archives (ESARBICA).

This research paper applied a bibliometric survey, where a quantitative survey of the literature pertaining to the study of e-records management in the ESARBICA region, covering the period from 2000 to 2016, was conducted applying bibliometric methods. The survey aimed at providing descriptive data that cast a spotlight on the features and development of the e-records management base literature in the ESARBICA region.

The research data display a lamentable outlook in the contribution to the electronic records management body of knowledge from the ESARBICA region. Few research articles from professionals in the records and archives management are being published. These figures call for increased investments in electronic records management research by institutions in ESARBICA, as management of electronic content has become the centre of political and socio-economic development. Follow-up studies need to be done to counter limitations placed on this research paper. The findings show that there is under production of research publications in the ESARBICA region. The region only contributed 2 per cent of the total world output in the period under review and in the study of electronic records management from journals indexed by Scopus.

A bibliometric study places researchers at the mercy of analysing incomplete information due to limitations of resources. The variance in use of terminology (key words) by authors in published research articles may entail some being left out in an analysis of articles the same subject matter. As much as due diligence was placed on using Boolean search methods to counter such limitations they are unavoidable. An interpretation of bibliometric or citation analysis research is subjective as some analysts may label results incomplete or unreliable; hence, this paper finds itself in the same predicament. Inability to access the Thompson Reuters Web of Science database left the authors with Scopus as the only option, as Google Scholar was overlooked due to difficulties of having to rely on third-party software for analysing its indexed content that are mostly inaccurate and or ambiguous.

The findings of this study help uncover areas in e-records management, which have been researched over the years, and identify the prominent e-records management researchers in the ESARBICA region.

A number of bibliometric studies have been conducted; however, none has been conducted to establish e-records management research trends in the ESRABICA region.

This paper aims to examine some of the issues associated with managing electronic records, identify some problems, and suggest some solutions, from the perspective of a professional records manager and archivist. Three main issues are considered that need to be addressed by managers of electronic records — management and organisational, technical and legal. The overarching theme of standards is woven into these three main areas of concern. The paper concludes by highlighting the need for attention to be paid, in the UK, to discussing and framing a professional approach to electronic records management.

It is the rage in the literature today for archivists and records managers to address the issue of recordkeeping in The New Millennium. It is an idea that must be worthy of its own acronym, TNM. It has a nice, seductive ring to it that gives one the sense of joining the ranks of the pundits and visionaries. This author has succumbed like all of the others. And I know I'll do it again — soon. I can't wait. At my age, when one begins to get the idea that it might be the last chance one will have to talk about a TNM, it is downright irresistible. One has to bleed it for all it is worth.

To share the experience of implementing an electronic records management system, pointing out the specific problems that can occur.

Drawing on actual experience, the paper goes through the process of implementing an electronic records management system from procurement to training. Any particular problems or things to look out for are pointed out along the way.

In spite of extensive training, most staff never got to grips with the system. This was partially due to three things: (1) staff found the system user unfriendly; (2) the way parts of the system were set up; and (3) having to create complicated business rules to direct staff where the system could not. No electronic records management system can do this beforehand, so that the system automates practice rather than trying to introduce it.

By showing potential problems and failed solutions to those problems, the paper should prevent help those undertaking future implementations from making the same mistakes.

This paper is for any records professional involved in or thinking about implementing an electronic records management system, and is intended to point out areas that are particularly likely to cause an implementation to fail so that these can be avoided.

Australia's approach to electronic records in the 1990s has been characterised by strategic approaches which seek to put in place frameworks for recordkeeping in which there is room for collaboration and experimentation in approaches. In doing so, existing paper paradigms relating to records have been reconceptualised in order to define different ways of achieving our goals of reliable and authentic evidence of business activity. This paper explores the variety of strategic recordkeeping initiatives in the context of Australian records management practice.

The purpose of this paper is to describe the evolution of the processes and procedures utilized by Jacksonville State University's Houston Cole Library to manage its varied electronic resources collection.

This paper is based upon the library's experiences managing electronic resources in five major categories: e‐books; electronic government documents; electronic journals; e‐reserves; and web sites.

Electronic resources librarians, an emerging specialty, must develop effective practices to manage the varied electronic resources that continue to be accessioned within most libraries.

This article provides a practical model to address these management issues.

Provides common practices for the management of electronic resources and insights into possible problems that can arise when creating a one‐stop shopping archetype for electronic resource management.

This article examines the various definitions accorded to the two key terms in records management ‐ the records and records management. Variations in their definition have lead to confusion which affects the formulation of theory to underpin the discipline. This problem is to be discussed in two separate parts. Part 1 discusses the changing definition of the ‘record’ as it evolves from an archives perspective, through a management perspective to an information technology perspective. These changes have lead to changes in the status of records. This is discussed as records as objects vs records as electronic objects. However, this is not a new issue. It was recognised by Jenkinson as early as 1922. The debate on the definition of records concludes that any new definition needs to take account of the component parts of a record: the information, the medium and the function. Part 2 will discuss the various definitions of records management.

The purpose of this paper to describe the research work on the long‐term preservation of Chinese digital information funded by National Natural Science Foundation of China (NSFC) since 2001.

The paper provides an overview, in text and figures, of ways in which e‐documents originating in China, in now obsolete formats, can be made readable again. Also, results of a recent survey of electronic records management in government and corporations are given.

The lifecycle management gap with respect to electronic records is highlighted and the main factors that restrict the Chinese anti‐disaster data backup plan are analysed. It is suggested that the data backup centre which can be accepted by small medium enterprises should be the e‐government disaster recovery centre for local government.

All the research results are useful for those who need to understand the long‐term preservation of Chinese digital information and electronic records management.