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Article
Publication date: 1 October 2005

Jyoti Choudrie, Vishanth Weerakkody and Stephen Jones

The considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the…

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3999

Abstract

Purpose

The considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the government) to link up public sector services with the internet revolution. This is being achieved by making expeditious attempts to provide online public sector products and services on a nationwide basis. However, there are certain regions and groups of the populace in a country where this aim will not be achieved. Aims to focus on this.

Design/methodology/approach

Using two comparative case studies and a combination of qualitative and quantitative data, this research identifies the challenges being faced by the UK government in ensuring e‐government products and services to both the rural and urban areas. The London Borough of Hillingdon is used to illustrate the case of the urban area, whilst Conwy County Borough Council is the rural case.

Findings

The research found that while citizens' backgrounds influenced accessibility to e‐government services in the urban area, geographic location related issues were posing problems to the same in the rural area.

Practical implications

While illustrating a digital divide, this implies that the UK government still has challenges to overcome, as it has to obtain and convince the citizens to attain internet access that will allow them to acquire the online products and services offered by the government. Amongst other challenges to be encountered are how to overcome the organisational and technical issues that could impede the desired integration of business processes and technologies across government institutions for effective e‐governance.

Originality/value

Addresses issues that the UK has to overcome in providing online public sector products and services offered by the government.

Details

Journal of Enterprise Information Management, vol. 18 no. 5
Type: Research Article
ISSN: 1741-0398

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Book part
Publication date: 30 May 2019

Dk Siti Rozaidah Pg Hj Idris and Haji Kamarul Ridzuan Hj Ismail

Marketing Management, Consumer Behavior.

Abstract

Subject Area

Marketing Management, Consumer Behavior.

Study Level

This case is suitable to be used in advanced undergraduate and MBA/MSc level.

Case Overview

This case highlights the challenges that a telecommunications company encountered with regard to implement the green concept as a part of a corporate social responsibility (CSR) program. Progresif Cellular Sdn Bhd (PCSB) is a telecommunication company that was established in 2014. PCSB integrated its CSR on 2017 to comply with the nation’s vision of 2035. The CSR initiatives were Education, Arts and Culture, Environment, and Entrepreneurship. This case revolves around the challenges of implementing PCSB’s third CSR pillar which was related to conserving the environment. In addressing this agenda, PCSB wanted to implement “going paperless” concept by launching e-billing system. Paperless or e-billing is an electronic version of bill statement that customers can view and pay online. After launching the e-billing system, PCSB realized that the older generation of the customers did not accept the “paperless” concept properly. Statistics revealed that 57% of young customers are using it, whereas only 37% of the older citizens are using it. It made PCSB concerned that how to motivate the senior citizens to go “paperless” in order to save the environment.

Expected Learning Outcomes

Using this case, the students will be able to:

  • understand the challenges that are related to going green initiative;

  • evaluate the pros and cons pertaining to going “paperless”;

  • understand the need for building awareness among young and older population for a better implementation of green act.

understand the challenges that are related to going green initiative;

evaluate the pros and cons pertaining to going “paperless”;

understand the need for building awareness among young and older population for a better implementation of green act.

Details

Green Behavior and Corporate Social Responsibility in Asia
Type: Book
ISBN: 978-1-78756-684-2

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Article
Publication date: 1 June 2003

Sung‐hyuk Kim, Hong‐bumm Kim and Woo Gon Kim

This study examines how the lifestyle of senior citizens affects their choices of retirement communities. A survey was conducted among 256 potential customers of elderly

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5321

Abstract

This study examines how the lifestyle of senior citizens affects their choices of retirement communities. A survey was conducted among 256 potential customers of elderly housing, targeting citizens over 45 years old who were residents of Seoul, the capital city of Korea, at the time of the survey. Findings reveal that most respondents preferred a location based in proximity to Seoul, convenience to the suburbs, a pleasant surrounding environment, and physical equipment and facilities. Medical services and community services were also found to have an impact on preference for residency. Canonical correlation analysis between the factors of elderly lifestyle and selection attribute factors of senior housing facilities demonstrates various significant relationships with implications for developers.

Details

Journal of Consumer Marketing, vol. 20 no. 3
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 1 September 1997

Judith Treas

U.S. welfare policy is undergoing a philosophical shift resulting in a dramatic legislative overhaul aimed at reducing spending, limiting eligibility, and enhancing the…

Abstract

U.S. welfare policy is undergoing a philosophical shift resulting in a dramatic legislative overhaul aimed at reducing spending, limiting eligibility, and enhancing the control of states over federal social service programs. To date, lawfully admitted permanent aliens have been treated the same as citizens by a host of federal programs for the poor. New legislation, however, would make noncitizens largely ineligible for public benefits. Programs that serve as a safety net for citizens would be recast as an earned right for noncitizens. This paper examines the implications for elderly aliens, a population that has grown in response to the liberalization of U.S. immigration laws. To assess the impact of changes in eligibility requirements for Supplemental Security Income, the paper focuses on California, the nation's most populous state and a leading destination of immigrants. The feasibility of individual adaptations to loss of benefits‐family support, employment, naturalization, and emigration‐is examined.

Details

International Journal of Sociology and Social Policy, vol. 17 no. 9/10
Type: Research Article
ISSN: 0144-333X

Content available
Article
Publication date: 14 December 2020

Ozgur Ates

On March 21, 2020, the Turkish Government imposed a curfew for citizens 65 years old and over and ordered them to stay at home as a measure to protect them against the…

Abstract

Purpose

On March 21, 2020, the Turkish Government imposed a curfew for citizens 65 years old and over and ordered them to stay at home as a measure to protect them against the COVID-19 outbreak. The curfew ended on June 10, 2020, having lasted 82 days. The purpose of this paper is to examine the significant emotional burden on the elderly, as they felt excluded and battled with despair during the lockdown.

Design/methodology/approach

This reflective paper shares the COVID-19 lockdown experiences of the author with a group of elderly residents of a small community in Ankara, Turkey. Through semi-structured interviews and analysis, three overarching themes of the residents’ experience were identified: vulnerability, social isolation/loneliness and ageism.

Findings

The elderly in the community are individuals who get their social interaction outside the home. As a result of the nearly three months of social isolation, they have experienced social disconnection and health problems,

Originality/value

To the best of the author’s knowledge, this is the first attempt to give voice to the silenced group of elderly and share their thoughts and feelings during this difficult COVID-19 lockdown in Turkey.

Details

Working with Older People, vol. 24 no. 4
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 1 May 2004

Jacqueline K. Eastman and Rajesh Iyer

Despite the growth of the Internet, one area that marketers have not really discussed is the elderly's use of the Internet. Given the rapid growth of this population as…

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10392

Abstract

Despite the growth of the Internet, one area that marketers have not really discussed is the elderly's use of the Internet. Given the rapid growth of this population as well as the potential the Internet holds for them, it is a subject worth consideration. This paper discusses the use of the Internet by a national random survey of elderly consumers and the impact of attitude, innovation, and demographics on their use. This study shows that the elderly consumers have favorable intentions towards using the Internet; most learned to use the Internet on their own; and they preferred to learn more about the Internet if such classes were offered at convenient locations. Those seniors with higher levels of income are more willing to both use the Internet and purchase products online; while education levels positively impacted only Internet use. Finally, this paper provides implications for marketers and suggestions for future research.

Details

Journal of Consumer Marketing, vol. 21 no. 3
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 11 March 2016

Henrik Vejlgaard

This study aims at establishing if the use of change agency aides can have an effect on a specific target group in a public information campaign. The target group is…

Abstract

Purpose

This study aims at establishing if the use of change agency aides can have an effect on a specific target group in a public information campaign. The target group is elderly citizens.

Design/methodology/approach

Using both diffusion theory and social network theory the theoretical concept for the interpersonal network communication campaign is presented. The object of this study is the analogue terrestrial television (ATT) switch-off in Denmark. The units of analysis are the whole Danish population and elderly Danish citizens. The rate of awareness-knowledge of the ATT switch-off among all Danish households and the rate of awareness-knowledge of the ATT switch-off among elderly citizens aged 65+ were measured.

Findings

In the 3 month campaign period the double-digit gab (12 percent) was reduced to a two percent gap. It appears that interpersonal network communication can have an effect, with respect to elderly citizens who are targeted by change agent aides.

Research limitations/implications

It is a limitation of this study that the change agent aides were not monitored and surveyed systematically to document their effort.

Practical implications

It is likely that the use of change agent aides can make sense with respect to other target groups. However, the use of change agent aides will not necessarily work with any subject matter. Who can benefit from using change agent aides, can vary from subject matter to subject matter, and with the complexity of the subject matter.

Originality/value

Little research appears to have been carried out in recent years. One can only speculate as to why apparently no research has been carried out in recent years, but if practitioners are unsure of the effect of using change agent aides, for instance, they may refrain from using them, and consequently there may not be many cases to study.

Details

Journal of Communication Management, vol. 20 no. 2
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 13 March 2017

Md Abdul Malek and Muhammad Abdur Razzak

This paper aims to demonstrate the specialty of the elderly issues and acknowledge the existence of their specific human rights that propose for a special treatment to be…

Abstract

Purpose

This paper aims to demonstrate the specialty of the elderly issues and acknowledge the existence of their specific human rights that propose for a special treatment to be given or shown to them as priority as women or children, etc. Indubitably, the very issue is timely in all perspective. Because it is now axiomatic that the fastest growing elderly population becomes a challenge for the whole world for manifold reasons. They include, inter alia, the lack of a social security apparatus or if any, they are insufficient; the weakening of traditional family bonding; almost no explicit references to elderly people in existing international human right laws; and mere stand-by of soft law addressing the rights of the elderly over time. Consequently, these all have probably failed to meet the most urgent needs of this growing demographic.

Design/methodology/approach

This paper is an effort made to recognize the “particular vulnerability” of the older persons and with identification of “specific rights”, advocate for special treatment for them and, optimally, the realization of their rights with respect.

Findings

In addition, this treatise attempts to focus on the nature and constitutional importance of elderly rights with the aim of providing the elderly with social security and prioritization; and more particularly, scrutiny of the impending and timely imperative for formulation of new legal instrument so as to adequately address the issue globally.

Details

International Journal of Law and Management, vol. 59 no. 2
Type: Research Article
ISSN: 1754-243X

Keywords

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Article
Publication date: 7 October 2014

Derrick C.K. Tam, Eilo W.Y. Yu and Anise M.S. Wu

Elder mistreatment is a neglected issue in the Macao elder policy. The purpose of this paper is to review the current elder policy as well as legislation on the prevention…

Abstract

Purpose

Elder mistreatment is a neglected issue in the Macao elder policy. The purpose of this paper is to review the current elder policy as well as legislation on the prevention and management of elder mistreatment in Macao and providing practical suggestions to improve the situation.

Design/methodology/approach

This paper reviews government documents and statistics on elder services and policy of Macao Special Administrative Region (MSAR) government. The authors interviewed frontline social workers for the phenomenon of elder mistreatment in Macao as well as the issues and problems in handling abuse cases.

Findings

This paper argues that the MSAR government has paid attention to financial aid to its senior citizens. In terms of elder care services, the government outsources various elder care services to nonprofit organizations and other private bodies. However, this public-private partnership approach cannot adequately coordinate service providers to prevent and manage elder mistreatment. Furthermore, Macao-mainland integration has encouraged more and more elders to stay in mainland China. Stronger government initiatives are needed to collaborate with Macao society, as well as mainland authorities, regarding the mistreatment of Macao elders.

Research limitations/implications

It is only a review on elder mistreatment in Macao. Further research is needed to survey the extent of mistreatment of elder people in Macao (quantitatively and qualitatively). Besides, more effort has to be paid on the problem and difficulty of frontline social workers handling elder mistreatment.

Practical implications

This paper suggests practical methods and measures to Macao government to manage and prevent elder mistreatment which is a neglect issue in the society.

Social implications

There are very few studies on elder mistreatment in Macao. This paper aims to draw the attention of Macao government and public as well as academic to the issue.

Originality/value

Many scholars and academics studying Macao elders have been directing to the government focus and keep their eye on the pension system and social security for the elderly. Very limited studies have examined the elder care and mistreatment. This paper is a breakthrough of Macao elder studies that serving as a pilot study of elder mistreatment and hence shifting public attention to the intangible need of Macao elder.

Details

The Journal of Adult Protection, vol. 16 no. 5
Type: Research Article
ISSN: 1466-8203

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Article
Publication date: 13 November 2009

Felicia A. Barrett

The purpose of this paper is to provide an annotated listing of studies that focus on older adults and, second, to describe methods by which librarians can provide the…

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1267

Abstract

Purpose

The purpose of this paper is to provide an annotated listing of studies that focus on older adults and, second, to describe methods by which librarians can provide the necessary tools needed to identify quality web sites that provide reliable health information found on the internet. Individuals are taking more interest in their own health care. The internet is becoming an increasingly important and influential source of health information for the public. Unlike some of the traditional approaches to acquiring health information in the past, the internet is accessible 24/7 to anyone who owns a computer and has an internet connection.

Design/methodology/approach

The paper presents a review of the literature that examines how older adults search for health information on the internet and what assistance they need is conducted. Several criteria are used to identify the works that are included in this annotated bibliography. In total, 24 studies meet the criteria.

Findings

Older adults are rapidly becoming the fastest growing group of users of the web. Librarians can play a major role in assisting older consumers locate health information on the internet.

Originality/value

This annotated bibliography provides information about connecting the elderly to quality health information found on the web. Many projects and concepts are discussed. The studies included offer constructive assistance on how to provide programs that will help educate users to become more involved in the health care decision‐making process.

Details

Reference Services Review, vol. 37 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

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