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1 – 10 of 10The purpose of this paper is to demonstrate how some of the information and communication practices of the Tech Media and specifically of Facebook, constitute media corruption…
Abstract
Purpose
The purpose of this paper is to demonstrate how some of the information and communication practices of the Tech Media and specifically of Facebook, constitute media corruption. The paper will examine what the professional role of Facebook is regarding its information/communication practices and then demonstrate that Facebook is essentially a media company and not merely a “platform,” therefore liable to the same normative responsibilities as other media companies.
Design/methodology/approach
Applying the dual obligation information theory (DOIT), a normative information and communication theory that applies generally to all media companies that disseminate and share information, the paper demonstrates that Facebook’s role of mediating and curating the information of its users places upon it a normative editing responsibility, to ensure both the preventive detection and corrective editing of fake news, as well as other forms of misinformation disseminated on its platform. Finally, applying a philosophical model of media corruption the paper will demonstrate that Facebook’s role in the Cambridge Analytica case was not only unethical but moreover, constituted media corruption.
Findings
The paper concludes that Facebook’s media corruption illustrated in the Cambridge Analytica case is not a one-off case but the result of a systemic and inherent conflict of interest between its business model of selling users’ information to advertisers and its normative media role rendering the conflict of interest between those two roles conducive to media corruption.
Originality/value
The paper's originality is twofold. It demonstrates that Facebook is a media company normatively accountable on the basis of an original theory the DOIT and moreover, on the basis of an original media corruption theory its actions in the Cambridge Analytica case constituted media corruption.
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Beginning with the initial premise that the internet has a global character, the purpose of this paper is to argue that the normative evaluation of digital information on the…
Abstract
Purpose
Beginning with the initial premise that the internet has a global character, the purpose of this paper is to argue that the normative evaluation of digital information on the internet necessitates an evaluative model that is itself universal and global in character. To this end, the paper aims to demonstrate and support a universal model for the normative evaluation of information on the internet.
Design/methodology/approach
The design and application of a dual normative model of information show how such a model commits all disseminators of information to universal epistemological and ethical norms.
Findings
Based on the dual normative characterization of information, the paper demonstrates that information and internet information specifically, have an inherent normative structure that commits its disseminators to certain mandatory epistemological and ethical commitments; and that the negligent or purposeful abuse of information in violation of those commitments is also a violation of universal rights to freedom and wellbeing to which all agents are entitled by virtue of being agents, and in particular informational agents.
Research limitations/implications
Owing to space constraints it is impractical to provide in this paper a detailed account of how the argument for informational universal rights can deal with other competing moral obligations.
Originality/value
The findings based on an innovative dual normative model of information demonstrate and support the initial thesis of the paper, namely, that the dissemination of internet information due to its global nature commits all informational agents to universal epistemological and ethical principles.
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Noel Scott, Brent Moyle, Ana Cláudia Campos, Liubov Skavronskaya and Biqiang Liu
Angelika Lindstrand and Jessica Lindbergh
The purpose of this study is to investigate whether banks are needed as partners for internationalising small and medium‐sized enterprises (SMEs) and, if so, in what ways they…
Abstract
Purpose
The purpose of this study is to investigate whether banks are needed as partners for internationalising small and medium‐sized enterprises (SMEs) and, if so, in what ways they affect SMEs. The purpose can, in a wider sense, shed light on institutions' intermediating functions for transactions in the economy, both locally and internationally.
Design/methodology/approach
A questionnaire was distributed to Swedish SMEs involved in international activities. A sample of 318 SMEs was used. The results are presented as descriptive statistics and by using t‐tests.
Findings
The findings show that banks are the least used source of information for internationalising SMEs. The results also show that banks do not participate in SME business networks when SMEs are internationalising. SMEs that have been dependent on banks when developing their international business relationships, however, tend to have previously depended on the bank when conducting business.
Practical implications
It is believed there is much to be gained, both for SMEs and banks, in developing their business exchange and reciprocal understanding. The bank can make SME international operations and financial situations flow more efficiently. This in turn may improve SME growth, thus creating more business opportunities between banks and SMEs.
Originality/value
The study fills a gap in the literature and knowledge concerning banks' effects on SMEs' internationalisation.
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Joao Campos, Vitor Braga, Aldina Correira, Vanessa Ratten and Carla Marques
Public policies provide a way for governments to influence the effectiveness of business strategies in the international marketplace. The main goal of this article is to show the…
Abstract
Purpose
Public policies provide a way for governments to influence the effectiveness of business strategies in the international marketplace. The main goal of this article is to show the importance of key aspects for policymaking at the national level and, secondly, to try to evaluate if public policies and programmes are effective in the entrepreneurship and internationalization of firms.
Design/methodology/approach
The Global Entrepreneurship Monitor (GEM) data set was used to perform a multivariate analysis through multiple linear regression.
Findings
The economic and financial crisis that has plagued the world recently has incentivized entrepreneurs to be more creative and encouraged policymakers to be more effective in the important role they can play in economic growth. Thus, the findings indicate that government support can help firms be more entrepreneurial and increase their level of internationalization in the marketplace. The findings indicate that entrepreneurship is an important growth factor, so it is important to understand government support can be effective in stimulating business activity.
Research limitations/implications
This study focusses on perceptions of government policy based on the GEM database, which means it is limited to subjective assessments rather than objective measures.
Practical implications
The findings of this study will help business managers focus on their country of origin as a way to stress the impact of government policies on reputation in the international marketplace.
Social implications
Governments need to acknowledge how their entrepreneurial policies regarding innovation and internationalization affect business success rate. This means emphasizing the trustworthiness and credibility of their policies.
Originality/value
This article highlights the need for more entrepreneurial policymaking that emphasizes government reputational affects in the success rate of firms in the international marketplace. This provides a way for firms to gain better recognition from country-of-origin effects but also for policymakers to prioritize international strategic efforts. By comparing data from different countries, the article highlights the different ways government policy can be utilized strategically in order to increase entrepreneurship and internationalization rates.
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Emma Shaozhen Florence, David Fleischman, Rory Mulcahy and Monte Wynder
The purpose of this research is to provide a systematic review of the literature relating to message framing and its effectiveness in persuading consumers to adopt environmentally…
Abstract
Purpose
The purpose of this research is to provide a systematic review of the literature relating to message framing and its effectiveness in persuading consumers to adopt environmentally sustainable behaviour, which is a form of pro-social behaviour. Specifically, this paper focuses on three types of message framing: positive–negative, self–other and abstract–concrete.
Design/methodology/approach
This paper reports on a systematic review guided by the Preferred Reporting Items for Systematic Reviews and Meta-Analyses framework identifying 108 articles published relating to message framing and environmental sustainability between 2005 and 2020. Descriptive analysis of the data was undertaken in combination with a thematic approach.
Findings
The results demonstrate that single frames do not reliably increase sustainable consumer behaviour. Instead, the use of two message frames is more consistently effective. However, there is some disparity in relation to the combined effects of two message frames. The research also identifies that the use of three combined message frames is underexplored in the existing literature.
Research limitations/implications
Social marketing and consumer psychology researchers have explored many types of message framing. This study focuses on three common types. Also, the review is limited to valence framing. The authors recognise that visual aspects of message frames also determine the effectiveness of messaging. Another limitation is that only empirical studies published between 2005 and 2020 were reviewed.
Originality/value
Past review papers related to the impact of messaging on sustainable consumer behaviour either focus on one type of message framing, such as the positive–negative frame, or did not categorise message framing into different types. The current review focuses on three types of message framing that have been examined separately and in combination in the literature. Based on the findings, this study proposes a synthesised theoretical framework for future research.
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Kim Moloney, Gwenda Jensen and Rayna Stoycheva
This study asks whether external auditors enable the transfer of policies to the United Nations organizations that they audit and, if so, what types of policies are transferred.
Abstract
Purpose
This study asks whether external auditors enable the transfer of policies to the United Nations organizations that they audit and, if so, what types of policies are transferred.
Design/methodology/approach
The empirical research is based on a content analysis of 512 external auditor recommendations from 28 pre- and post-accrual reports of 14 UN bodies.
Findings
We find that external auditors do enable policy transfer and that such involvements may, at times, veer into non-neutral policy spaces.
Research limitations/implications
We did not analyze all UN organizations with accruals-based accounting. We also did not engage in a longer longitudinal study.
Practical implications
Our findings raise new questions about international organization accountability, the technocratic and policy-specific influences of external auditors, and open a debate about whether attempted policy transfers can be neutral.
Originality/value
The world’s largest group of international organizations is affiliated with the UN. External auditors help ensure that member-state monies are appropriately utilized. Our study is the first to compare pre- and post-accrual external auditor recommendations for 14 UN bodies. It is also the first to notate and study the attempted policy transfers from external auditors to the audited UN bodies.
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Ivan Russo, Nicolò Masorgo and David M. Gligor
Given increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery…
Abstract
Purpose
Given increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery strategies in retail supply chains. This study utilizes procedural justice theory (PJT) to conceptualize service recovery resilience as a capability that allows firms to meet customer requirements when dealing with disruptions, and empirically investigates its impact on procedural and interactional justice and customer outcomes (i.e. satisfaction and loyalty) in the context of product replacement.
Design/methodology/approach
This research employs two scenario-based experiments using a sample of 368 customers to explore the outcomes associated with service recovery resilience.
Findings
The investigation shows more satisfied and loyal customers when a retail supply chain can overcome service recovery challenges through SCR. The study shows that customers evaluate not only the process itself, but also their interactions with the retailer. Specifically, procedural justice and interactional justice have a significant influence on these relationships.
Originality/value
This study proposes service recovery resilience as a concept that bridges service recovery theory with supply chain strategy in the unique context of product replacement. Further, this study also notes how information enhances customer satisfaction with the retailer's effort to address disturbances in the recovery process. Finally, this study informs managers on the capabilities needed to face new customers' needs.
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Suresh Malodia, Amandeep Dhir, Muhammad Junaid Shahid Hasni and Shalini Srivastava
The purpose of this study is to present a systematic methodological review of the application of field experiments in the domain of marketing research. By performing this study…
Abstract
Purpose
The purpose of this study is to present a systematic methodological review of the application of field experiments in the domain of marketing research. By performing this study, the authors seek to offer necessary advice and suggestions to marketing scholars interested in the application of field experiments and to promote the adoption of field experiments as a preferred methodological choice among scholars in this domain.
Design/methodology/approach
A total of 315 field experiments published in the ten leading marketing journals in the past five decades were analyzed in this systematic methodological review. This study examines various aspects of field experiments, including the research profile of existing research, different trends and topics related to field experiments, choice of research questions, methods of observations, unobtrusive data collection, types of interventions and outcome variables.
Findings
This study identified various trends and topics, categories of manipulations, types of limitations and important considerations in designing field experiments and offered necessary advice on the future of field experiments in marketing research.
Research limitations/implications
This study provides a complete roadmap for future marketing scholars to adopt field studies in their research plans. The systematic summary of limitations and the checklist will be helpful for the researchers to design and execute field studies more effectively and efficiently.
Practical implications
This review study offers a complete roadmap for marketing scholars who are interested in adopting field experiments in their research projects. The discussion of trends and topics, manipulations, limitations, design considerations and checklist items for field experiments offers relevant insights to marketing scholars and may help them design and execute field experiments more effectively and efficiently.
Originality/value
To the best of the authors’ knowledge, this study is the first of its kind to provide a comprehensive methodological review of field experiments published in leading marketing journals throughout the past five decades. This study makes novel and unique contributions to both theory and literature on field experiments in the marketing discipline.
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