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Profiles Patrick O’Sullivan, CEO of UK‐based insurer Eagle Star. Looks at how he brought about change in a company that was in poor condition financially, culturally and competitively. Cites, in an inset, the ‘Workout’ US system which O’Sullivan brought into Eagle Star, and which was a resounding success. Describes how 3,000 staff (40%) have participated (some more than once!) in the change process.

Monopolies Commission Clears Eagle Star Bid The depressed state of the stock market and the deadlocked political situation have combined to take most of the steam out of the industrial merger situation but a recent bid by Eagle Star Insurance to extend its shareholding interests in two companies outside of its traditional field of insurance became the subject of widespread interest in the City.

May 10, 1967 Insurance — Employer's liability — Breach by brokers of contract to obtain employer's liability insurance — Damage flowing — Condition precedent in form of policy envisaged that employers should take reasonable precautions to prevent accidents — Accident to employee — Negligence and breach of statutory duty to fence dangerous machine established against employers — Risk not appreciated by employers — Whether employers would have been indemnified by insurers — “Reasonable precautions” — Whether necessary to establish their legal liability to do so — Whether probability of payment as matter of business policy sufficient.

A neighborhood‐based notion of the distribution of policing services is a hallmark of community policing philosophy. The purpose of this research is to focus on two policy issues: are there significant differences in important policing issues among the different communities, and what factors within the Sheriff's control might account for these differences?

In 2002, the Ada County Sheriff's Office (ACSO), servicing the area around Boise, Idaho, carried out a survey of citizens stratified across four areas: two contract communities, one non‐contract community, and the unincorporated remainder of the county.

The survey found significant variation in perceptions of crime and disorder, in perceptions of safety, in social cohesion, and in attitudes toward deputies and to the sheriffs office. Findings suggested the importance of local policy through the tailoring of services to local needs. However, some community factors appeared to provide limits on the extent to which the police could respond to dissatisfaction with their services, regardless of adaptive strategy.

Only limited empirical research has studied neighborhood variation in citizens' perceptions of differences pertinent to policing services, and virtually no such research has been carried out outside urban areas. This research fills this gap.

The Minister of Technology, Mr Frank Cousins, s appointed Mr G. C. Gaut, M.A., B.Sc., and r Alexander Ross to be part‐time members of the national Research Development Corporation. Mr aut is Research Director of the Plessey Co. Ltd. and Mr Ross is the Chairman of the United Dominions rust and a Director of Eagle Star Insurance and of c Australia and New Zealand Bank. He is a member the British National Exports Council.

Discusses the issue of damages in the Court of Appeal decision in Banque Bruxelles Lambert SA v. Eagle Star Insurance [1995]. Suggests that policy issues, whether or not made explicit, must inevitably be considered in reaching a conclusion as to which party ought to be liable for damages for economic loss due to a fall in the property market. To do otherwise is to risk making the valuer the insurer of all of the client’s risks.

Examines the phenomenon of cross‐border property lending and some issues regarding lending procedures and decision‐making processes in the context of the relationship between lender and professional adviser. Commences by placing these procedures and processes in the context of the development of cross‐border European property investment and finance. The UK has been a popular destination for overseas investors and lenders over the last decade and is therefore used as a case study to examine the additional institutional risk that overseas lenders may face when operating outside of their own country and obtaining advice from home professionals. The research identified a lack of clarity in roles and relationships between lender and adviser, difficulties in communications both internally and between overseas branches and headquarters and failures in provision and interpretation of advice. Concludes by identifying the issues which may need to be addressed generally by lenders and their advisers, when lenders are operating in overseas markets.

The ABI code of practice for the selling of general insurance was first introduced in 1981 and has been refined over the years to meet the needs of consumers. It seeks to reflect the controls exercised over insurance brokers by virtue of the Insurance Brokers (Registration) Act 1977 and related regulations. It applies to all non‐registered intermediaries and employees of insurance companies. In 1994 the ABI introduced a number of improvements to address key areas of compliance, awareness and consumer recourse. The purpose of this paper is to examine the selling process involved at the new business, mid‐term adjustment, renewal stages of a general personal lines policy cycle and to propose strategies to ensure compliance with the ABI code. It considers options for monitoring and the importance of enforcement.

This special “Anbar Abstracts” issue of the Journal of Product & Brand Management is split into six sections covering abstracts under the following headings: Marketing strategy; Customer service; Pricing; Promotion; Marketing research, customer behavior; Product management.

This special “Anbar Abstracts” issue of the Journal of Business & Industrial Marketing is split into seven sections covering abstracts under the following headings: Marketing strategy; Customer service; Sales management; Promotion; Product management; Marketing research/customer behavior; Sundry.