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Article
Publication date: 18 November 2020

Asfa Muhammad Din, Muhammad Asif, Muhammad Usman Awan and George Thomas

This paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model

Abstract

Purpose

This paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.

Design/methodology/approach

Using an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.

Findings

Significant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.

Practical implications

The findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.

Originality/value

This paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 18 April 2008

John Davies

The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's…

Abstract

Purpose

The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved.

Design/methodology/approach

A literature review reveals several factors in relation to integration. These factors were explored in four case studies of the implementation of the EFQM Excellence Model in UK universities.

Findings

Evidence was found to support the view that the more that integration took place, the more likely it would be that implementation would be effective.

Research limitations/implications

The research only covers four cases and therefore is only generalisable back to theory rather than to the population of UK university academic units.

Practical implications

The paper proposes mechanisms for integrating the use of the EFQM Excellence Model into the organisation.

Originality/value

This paper makes a contribution to the understanding of integration and its effect on the implementation of a quality improvement methodology. Academic managers in universities (and possibly managers in other organizations) may find its recommendations useful if planning a similar implementation.

Details

International Journal of Quality & Reliability Management, vol. 25 no. 4
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 May 2005

J. Carlos Bou‐Llusar, Ana B. Escrig‐Tena, Vicente Roca‐Puig and Inmaculada Beltrán‐Martín

To take an in‐depth look at the EFQM Excellence Model by assessing how enabler and result criteria are interrelated, and how enablers as a whole affect the complete set of results.

Abstract

Purpose

To take an in‐depth look at the EFQM Excellence Model by assessing how enabler and result criteria are interrelated, and how enablers as a whole affect the complete set of results.

Design/methodology/approach

Provides new insight and understanding of the associations between the EFQM criteria. Canonical correlation analysis is used to measure the relationships between enablers and results, while accounting for interdependences within those sets of variables. To test the suggested causal relationship, data from a questionnaire survey conducted on 446 companies (manufacturing and service sectors) is used.

Findings

The set of enabler criteria is strongly related to the result criteria set and, with the exception of policy and strategy criteria, all the enablers and result criteria in the EFQM Excellence Model make a significant contribution to this relationship. All the enabler criteria contribute in the same way to result improvements, consequently a balanced approach in the development of enablers allows correlation between enablers and results to be maximised, thereby obtaining an optimal benefit from the EFQM Excellence Model.

Research limitations/implications

The data obtained are based only on sample of Spanish firms. Studies in other countries should be conducted to ensure the reliability of the results obtained. A natural extension of this paper would be to analyse the existence of differences between industries in the EFQM Excellence Model.

Practical implications

A greater understanding of the linkages between the elements making‐up the EFQM model, facilitating the guiding role that award models play in the implantation of TQM systems.

Originality/value

A new perspective for examining the linkages between the EFQM criteria in depth. The study of the relationships between all its elements is taken into account, thereby avoiding testing isolated associations. A holistic approach to studying the relationships in the EFQM Excellence Model.

Details

International Journal of Quality & Reliability Management, vol. 22 no. 4
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 June 2004

Michael Trevor Hides, John Davies and Sue Jackson

Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously…

Abstract

Owing to pressures from a range of stakeholders for a wider and improved range of services from the Higher Education (HE) sector in the UK, linked with a simultaneously increasing pressure on resource utilisation, universities are currently facing the challenges of reorienting their approaches to be more customer‐focused and conducting their activities in a more business‐like manner. A consortium of UK universities is currently implementing the European Foundation for Quality Management (EFQM) excellence model as a means for addressing these issues. The focus of this paper is the implementation of EFQM excellence model self‐assessment in the UK HE sector. This paper describes the specific issues in implementing the model in UK HE, with a particular focus on the choice of self‐assessment methodology, and compares and contrasts these with self‐assessment issues in the wider public sector. The early signs are that EFQM excellence model self‐assessment can help to produce a more customer‐oriented culture in HE institutions, providing that the lessons learned from the wider public sector are put into practice.

Details

The TQM Magazine, vol. 16 no. 3
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 November 1999

Sue Jackson

A brief introduction into recent developments of the EFQM Excellence Model and the United Kingdom (UK) Government’s agenda for ensuring that quality is at the heart of…

Abstract

A brief introduction into recent developments of the EFQM Excellence Model and the United Kingdom (UK) Government’s agenda for ensuring that quality is at the heart of all decision making is given. In view of the Government explicitly commending the use of the EFQM Excellence Model to all organisations within the National Health Service, the author decides to explore the possible reasons behind the commendation. When comparing the EFQM Excellence Model with the Government’s vision for quality, the former emerges as a more than ideal tool for any organisation wishing to commence or strengthen their journey on the road to quality and/or excellence; particularly as the EFQM Excellence Model is based on the principles of self‐assessment, continuous improvement, learning and innovation, teamwork and a culture totally focused on the customer. Finally, ten possible reasons behind the Government commending the use of the Model are given.

Details

International Journal of Health Care Quality Assurance, vol. 12 no. 6
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 2 October 2007

John Davies, Alex Douglas and Jacqueline Douglas

The paper seeks to explore the effect of academic culture on the implementation of the European Foundation for Quality Management's (EFQM) Excellence Model in UK universities.

Abstract

Purpose

The paper seeks to explore the effect of academic culture on the implementation of the European Foundation for Quality Management's (EFQM) Excellence Model in UK universities.

Design/methodology/approach

A literature review reveals several aspects, which collectively define the academic culture in UK universities. These aspects were explored in four case studies of the implementation of the EFQM Excellence Model in UK universities.

Findings

It was found that certain of these aspects had a good “cultural fit” with the EFQM Excellence Model and its underpinning concepts and others acted as cultural barriers to the implementation of the model.

Research limitations/implications

The research only covers four cases and is therefore only generalisable back to theory rather than to the population of UK university academic units. The paper identifies aspects of academic culture.

Practical implications

The paper proposes an ideal mix of cultural aspects to facilitate implementation of the EFQM Excellence Model. Strategies are recommended for dealing with situations where the assessed academic culture does not fit well with the use of the model. These strategies include both attempts to influence and change the academic culture to provide a better fit with model and also suggested amendments to the use of the model to provide a better fit with the academic culture.

Originality/value

This paper makes a contribution to the understanding of academic culture and its effect on the implementation of a quality improvement methodology. Academic managers in universities may find its recommendations useful if planning a similar implementation.

Details

Quality Assurance in Education, vol. 15 no. 4
Type: Research Article
ISSN: 0968-4883

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Article
Publication date: 19 February 2019

Manoj Dubey and Pooja Lakhanpal

The generic nature of business excellence models and arbitrary approaches followed by organizations to achieve excellence has triggered new approaches to attain excellence

Abstract

Purpose

The generic nature of business excellence models and arbitrary approaches followed by organizations to achieve excellence has triggered new approaches to attain excellence; one such approach is to have country- and industry-specific model. World Energy Council has developed an Energy Trilemma Index, which gives relative energy performances of almost 125 countries based on comprehensive energy matrix (affordability, availability and environment impact). Presently, India ranks at 91 as per this index thereby making this sector prudent case for specific excellence model for sector’s overall excellence. The purpose of this paper is to propose European Foundation for Quality Management (EFQM) model with Indian thermal power generating sector specific factors.

Design/methodology/approach

The study followed a research approach that combines literature review, qualitative and quantitative techniques. This includes analysis of the literature related to the subject, qualitative analysis to validate gap areas around EFQM model and identify factors critical to Indian thermal power sector. Quantitative analysis was done using SmartPLS 3.2.7 software for structural equation modeling–partial least square.

Findings

The research proposes inclusion of Indian thermal power generating sector specific factors in EFQM model, which in turn portrays balanced set of results and corresponding enablers for achieving excellence in the sector. The biggest take away will be sustained and effective contribution toward society and environment by this sector.

Originality/value

This is first of its kind study in India and globally for thermal power generating sector. It will trigger quality consciousness among power generating companies. For India, such excellence mission will definitely help nation to improve efforts toward 24×7 electricity and electricity to all.

Details

The TQM Journal, vol. 31 no. 3
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 4 June 2018

Jaime Pérez Martín-Gaitero and Ana B. Escrig-Tena

The purpose of this paper is to analyse the level of corporate social responsibility (CSR) development, in accordance with the dimensions of Maon et al.’s (2010) model

Abstract

Purpose

The purpose of this paper is to analyse the level of corporate social responsibility (CSR) development, in accordance with the dimensions of Maon et al.’s (2010) model, which could be achieved when organisations adopt the EFQM model, as well as how the EFQM model can foster this CSR development.

Design/methodology/approach

The research method chosen was a qualitative methodology involving multiple case studies. The empirical research relies on an in-depth study of four cases of organisations recognised by the EFQM model in Spain.

Findings

The findings show that, although a higher commitment to the EFQM model implies a greater level of CSR development, with the knowledge and attitudinal dimensions more developed than others, organisations still have to make CSR an internalised management ideology.

Research limitations/implications

The very nature of the process of EFQM assessment does not ensure uniformity in all aspects of management. Limitations that are inherent to case studies: factors that can be chosen by the researcher, such as geographical location, size, sector and ownership, can have an influence on the characteristics of the CSR practices that are found.

Practical implications

This study contributes to the literature on excellence by approaching the EFQM model as a tool to integrate CSR issues into management.

Social implications

A relationship between commitment to excellence and CSR development does exist.

Originality/value

To the best of the authors’ knowledge, no previous analysis has been performed to address the potential relationship between CSR development in accordance with Maon et al.’s (2010) model and commitment to excellence.

Details

International Journal of Quality & Reliability Management, vol. 35 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 21 February 2020

Aija Medne, Inga Lapina and Arturs Zeps

Modern trends show that universities are searching for new solutions to increase efficiency and improve quality by considering approaches of quality system development…

Abstract

Purpose

Modern trends show that universities are searching for new solutions to increase efficiency and improve quality by considering approaches of quality system development that link with strategy and include extensive analysis of risks, processes and stakeholders. The approach that best fits the institution has to be in line with the institution’s strategic objectives, quality culture and policy and key performance indicators. The purpose of this paper and case study is to discover if sustainable development may be achieved by using an appropriate quality system development approach, such as the European Foundation for Quality Management (EFQM) excellence model.

Design/methodology/approach

To analyse sustainability and development of the quality system adapted in a higher-education institution, a literature review of different quality management approaches and models was performed. The research includes a case study of the university’s quality management framework based on an adapted EFQM excellence model emphasising on strategic development in the context of sustainability. The key focus of the research is to discover how universities could better focus on sustainable development and benefit from a quality system based on an adapted EFQM excellence model.

Findings

Literature analysis indicated that some of the sustainability development activities a university may use are possible to be integrated through quality system models and development approaches. The findings from the literature suggest that the EFQM excellence model may provide a management framework and a comprehensive overview of a university for identifying necessary improvements and promoting the implementation of advancement activities on the road to sustainable development. The principles of the EFQM excellence model may guide in setting a strategic focus on sustainable development of universities.

Originality/value

Sustainability and sustainable development of a university are analysed in terms of quality aspects of higher education, and the research results reveal the main sustainability elements to be analysed and implemented through a university’s strategy and improvement processes. The Riga Technical University quality system called “RTU Excellence Approach” development analysis is given as a case study.

Details

International Journal of Quality and Service Sciences, vol. 12 no. 1
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 5 December 2016

Ana B. Escrig and Lilian M. de Menezes

By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of…

Abstract

Purpose

By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations that were officially “Recognized for Excellence” in Spain. It considers the potential differences between large organizations and SMEs on the level of adoption of EFQM criteria and on the impact that enablers-criteria may have on key performance measures.

Design/methodology/approach

This study uses actual sub-criteria and criteria scores attained by organizations in their assessment for EFQM recognition. Scores of a population of 216 organizations are analyzed via analysis of variance, factor and structural equations models.

Findings

Although there are some criteria in the EFQM model that appear to be universally adopted irrespective of size, the empirical analyses indicate that size may shape the adoption of other criteria and the impact that enablers can have on results, thus supporting a contingency perspective. Moreover, the findings call for the revision of the relationships embedded in the EFQM model.

Originality/value

In contrast to most previous research, which relied on surveys of managers’ perceptions, this study uses the actual scores achieved by organizations in their assessment for EFQM recognition. It addresses the effect of size on the whole model, which so far has been neglected in the literature. All in all this study contributes to the literature on contingency approaches to best practices, and more specifically to BEMs. To the practitioner, it provides guidelines for addressing perceived performance gaps in their pursuit of recognition for excellence.

Details

International Journal of Operations & Production Management, vol. 36 no. 12
Type: Research Article
ISSN: 0144-3577

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