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The hospitality and tourism industry faces a number of workforce challenges, especially the high turnover rates and associated replacement costs associated with continually identifying and hiring new employees. The purpose of this paper is to discuss how hospitality and tourism organizations can use electronic human resource management (eHRM) and artificial intelligence (AI) to help recruit and select qualified employees, increase individual retention rates and decrease the time needed to replace employees. Specifically, it discusses how e-recruiting and e-selection and AI tools can help hospitality and tourism organizations improve recruiting and selection outcomes.

Research on eHRM, AI, employee recruitment and employee selection are applied to the hospitality and tourism industry and insights for how eHRM and AI can be applied to the industry are discussed.

eHRM and AI have the potential to transform how the hospitality and tourism industry recruit and select employees. However, care must be taken to ensure that the insights gained and the decisions made are well received by employees and lead to better employee and organizational outcomes.

This paper represents the first research that integrates research from eHRM and AI and applies it to the hospitality and tourism industry.

This paper represents the first research that integrates research from eHRM and AI and applies it to the hospitality and tourism industry.

The purpose of this paper is to examine the information gathering methods used during enterprise system (ES) selection among Polish organizations and to have IT consulting experts evaluate these methods, which will result in identification of the preferred approach for the information‐gathering task during system selection.

The research has a qualitative exploratory design with grounded theory being the main research method. A mixed quantitative‐qualitative approach to data collection was used: an e‐mail‐based survey was used as an introductory stage to gather data on information‐gathering methods. The results of the survey were evaluated by ES experts during unstructured interviews. The interviews were then transcribed and coded according to the grounded theory coding techniques.

The evaluation of selection approaches revealed that the approach to information gathering should depend on the level of configurability of the systems subject to selection. Two generic approaches were identified: requirements driven – for highly configurable systems, and system functionality driven – for the systems offering limited configurability. Interaction between the customer and the bidder was also identified as the main condition for preparing the unbiased offer by the bidders.

Regarding the survey study, as the survey sample was small and the sample selection process was not random, the results should not be generalised to the whole population of Polish enterprises. It would be also beneficial to test the validity of the findings from the grounded theory study on the big population of ES bidders with the use of statistical methods.

For highly configurable systems, a model that includes a business process analysis, detailed requirements' specification and dedicated system functionality presentation is the preferred approach. A workshop is preferred to obtaining a ready requirements list. For systems offering limited configurability, an approach centred on system presentation is more suitable. In this case the requirements should be gathered during the presentation on a “gap‐fit” basis.

There is a significant lack of research that explores the selection process, with the stress on organizational needs and system functionality information gathering and makes indications for improvement of this process from the consulting enterprise (bidder) point of view. The paper fills this gap by presenting the results of a survey among Polish enterprises regarding selection routines and the evaluation of these routines by expert ES professionals, resulting in the development of the preferred set of information‐gathering methods.

The aim of this study is to evaluate the potential geographic locations for ecotourism activities and to select the best one among alternatives.

The proposed model consists of four sequential phases. In the first phase, different geographic criteria are determined based on existing literature, and data are gathered using GIS. On equal criteria weighing, alternative locations are determined using GIS in the second phase. In the third phase, the identified criteria are weighted using analytical hierarchy process (AHP) by various stakeholders of potential ecotourism sites. In the fourth phase, the PROMETHEE method is applied to determine the best alternative based on the weighted criteria.

A framework including four sequential steps is proposed. Using real data from the Black Sea region in Turkey, the authors test the applicability of the evaluation approach and compare the best alternative obtained by the proposed method for nine cities in the region. Consequently, west of Sinop, east of Artvin and south of the Black Sea region are determined as very suitable locations for ecotourism.

The first limitation of the study is considered the number of included criteria. Another limitation is the use of deterministic parameters that do not cope with uncertainty. Further research can be conducted for determining the optimum locations for different types of tourism, e.g. religion tourism, hunting tourism and golf tourism, for effective tourism planning.

The proposed approach can be applied to all area that cover the considered criteria. The approach has been tested in the Black Sea region (nine cities) in Turkey.

Using the proposed approach, decision-makers can determine locations where environmentally responsible travel to natural areas to enjoy and appreciate nature that promotes conservation have a low visitor impact and provide for beneficially active socioeconomic involvement of local individuals.

To the best knowledge of the authors, this is the first study which applies a GIS-based multi-criteria decision-making approach for ecotourism site selection.

The purpose of this study is to explore the effect of tourists’ needs for healing experience (NHE) on behavioral intentions for transformation (BIT) with healing involvement (HI) as a mediator. Using the two sub-constructs of BIT in the tourism industry (i.e. selection of healing tour products and transformational intention of healing tour behavior), this study evaluates BIT.

The survey was administered to visitors in healing resorts/centers in Korea; 383 completed surveys were used to investigate the hypothesized relationships of this study using regression analysis.

The study results confirmed the hypothesized relationships: the positive effects of NHE on BIT and the significant mediating role of HI in the relationships between NHE and BIT.

The relationships among NHE, HI and BIT can improve the understanding and practices of healing experience and the development of healing products in the tourism industry. This study offers a meaningful and extended perspective on customers’ experience and product development by interpreting customers’ desires and needs.

This study explores the under-researched subject of NHE and HI from a transformative economic perspective. The study is among the first to examine the structural relationships among NHE, HI and BIT. The uniqueness of the study is highlighted by the use of two sub-dimensions of the BIT industry (i.e. selection of healing tour products and transformational intention of healing tour behavior) in a tourism context.

To understand the context surrounding the sustainable supplier management (SSM) process (i.e. selection, development and evaluation), this paper aims to explore institutional logics existing in the Ecuadorian cocoa supply chain (SC). By considering local characteristics and sustainability practices, this study illustrates how competing logic influences SSM.

This paper uses a multiple-case study method for which the authors interviewed different cocoa SC members in Ecuador and used a ground-up approach to analyse the data and reveal singularities influencing sustainability management.

The analysis uncovered two main logics operating within the Ecuadorian cocoa SC SSM process: a commercial logic (e.g. potential for market access, product traceability) and a sustainability logic (e.g. local development and traditions/cultural issues). These logics address market demand requirements; however, some local producers’ needs that impact SSM remains unexplored such as the existence of a regional ancestral culture that poses sustainability as a dominant logic with meaning beyond the triple bottom line. While the two logics have influenced supplier sustainability performance, this paper finds that, of the three SSM sub-processes (selection, development and evaluation), supplier development was the most relevant sub-process receiving attention from SC managers in the studied context.

By understanding the differences in logic and needs, SC managers can better develop strategies for SSM.

The study highlighted in this paper investigated the underexplored topic of the effects that competing logic may have on SSM. This paper focusses on the supplier’s point of view regarding sustainability requirements, addressing a consistent research gap in the literature.

This study analyses whether human resource management (HRM), through the use of four sets of high-performance work policies (HPWPs) (i.e. selection, training, motivation and opportunity policies), mediates the relationship between socioemotional wealth (SEW)—defined as a unique set of nonfinancial family goals—and firm financial performance when family firms face a high-risk context.

Hypotheses were statistically tested using a structural equation modeling (SEM) methodology with a cross-sectional sample of 196 medium-sized and private family firms in a high-risk context in Spain.

The results indicate that the relationship between SEW and financial performance in family firms is fully mediated by the use of HPWPs, especially by training and motivation HR policies. The importance given to preserving SEW influences the use of four sets of HPWPs when family firms show clear evidence of being confronted by a financial decline (i.e. a high-risk context). However, to improve their financial results to avoid the firm's failure and thus the loss of their SEW, only those HR policies that focus on training and motivation made a significant and positive contribution to the firm financial performance.

This study contributes to the literature on family firms and HRM by adopting an alternative theoretical framework to understand how the importance of nonfinancial family goals may affect employee structures and management policies, thereby improving financial performance in family firms.

The purpose of this paper is twofold: first, to examine the level of narcissism and its individual traits in students who study business, in the particular context of a regional country such as Greece; and, second, to test how several demographic variables are related to narcissism levels.

The study consists of a theoretical part on narcissism in business education and an empirical part that was based on a survey conducted with the use of a questionnaire. The analysis includes hypothesis testing and basic statistical tests.

Findings suggest that sex, study levels, years of business experience and (personal/family) income do impact specific narcissistic dimensions, which may be a cause for concern both for employers and higher education providers.

The study was conducted in a regional country, the participants were students of public higher education institutions only and the questionnaire was self-reported, which could lead to likely social desirability effects.

The investigation of narcissism in the Greek business education might be of interest to business education providers (for providing curriculum that help future managers/leaders to deploy the positive characteristics of narcissism and avoid or not to develop the negative ones) and to future employers to apply more effective human resource practices, i.e. selection, training, rewarding.

The study at hand aimed to investigate the presence of narcissism and its individual (narcissistic) behavioral dimensions in students studying business in Greece.

Due to government policies, accreditation demands, competition, digital India reforms and National Education Policy (NEP) 2020, the need for electronic human resource management (e-HRM) has increased considerably in the Indian higher education (HE) sector, but the literature has revealed that the adoption of e-HRM practices in Indian HE institutions (HEIs) is still in its embryonic stage; therefore, the purpose of the current qualitative study is to explore the challenges and facilitators of e-HRM adoption in the Indian HE sector through interpretative phenomenological analysis (IPA).

The present study incorporates IPA, to capture the personal lived experiences of the HR executives employed in the Indian HEIs. Using purposive sampling, semi-structured interviews were conducted with the HR executives employed in Indian universities and institutions to know the perspectives on the adoption of e-HRM practices in Indian HEIs.

The study identified two superordinate themes, namely, challenges and facilitators of e-HRM adoption in the Indian HE sector. The superordinate theme “challenges” comprises eight sub-themes. Further, the theme “facilitators” consists of six subthemes.

The study has implications for the stakeholders of the HE sector, i.e. HR practitioners, top executives of the HE sector, government and HE regulators and other stakeholders of the HE sector.

This study has given deep insights into the challenges and facilitators in the adoption of e-HRM practices in the Indian HE sector, and to the best of the authors’ knowledge, no study till date has filled this knowledge gap through qualitative exploration using IPA.

The aim of this paper is to highlight differences and similarities in human resource management (HRM) practices between first‐ and second‐generation South Asian entrepreneurs and the extent to which such practices support an integrated HRM system.

The paper draws its theoretical underpinning via five “generic HRM functions” and practices, i.e. selection, appraisals, reward, development, and strategy. To help understand the application of such practices from an ethnic dimension, 42 semi‐structured interviews were carried out with two ethnic groups. The two groups chosen were first‐ and second‐generation Sikh and Pakistani Muslim entrepreneurs from micro and small businesses situated within the Greater London area. In addition, nine businesses across both ethnic groups were selected to complete the multiple (comparative) case‐study stage of the research. Investigation was conducted within the phenomenological paradigm.

The paper notes that differences and similarities between the two generations are based more on sectoral location and type of business with minor instances of cultural and generational nuances. With regard to the development of an integrated HRM system, the evidence suggests that time, cost and expertise are considered constraining factors and, as such, respondents adopt an informal ad hoc approach. Interestingly, although this informality is common within the business, respondents are in fact leaving themselves exposed to breaches of employment law.

The paper supports the literature, whereby training and advice for EMBs that emphasise formal procedures may be counterproductive. Instead, direction should be given to ensure that HRM practices stress accountability, control and connectedness, help to reduce any perceived risk of litigation, and ensure that statutory requirements are met.

The paper offers unique insight into an unknown entity, namely HRM issues within ethnic small businesses.

The purpose of this paper is to present the situation of collection development and management of Indian Institute of Technology (IIT) Guwahati and IIT Patna libraries. This research includes other areas of collection development, i.e. collection development policy, acquisition of resources, selection of resources and budget allocation. The collection management includes accessibility, stock verification, shelf arrangement, weeding out and library security of IIT Guwahati and IIT Patna Central Libraries.

A structured questionnaire was sent to the librarians via e-mail, which includes 20 questions with 103 preferences.

Present research has found that there is a difference in newly established IIT Patna library and old IIT Guwahati library in some aspects of collection development. In the library of IIT Patna, library committee is responsible for collection development policy as well as recommender of resource selection, whereas in IIT Guwahati library advisory committee is responsible for collection development policy and selection of resources on the recommendation of faculty members. The IIT Patna library is not facing any problem, while IIT Guwahati library facing many problems i.e., lack of funds, information explosion and literature scattered. The RFID is used in IIT Patna library, while in IIT Guwahati library it is under process.

The study is limited to the collection development policies undertaken in IIT Patna and IIT Guwahati in eastern India. The research questions are limited to the theme only. Therefore, the findings of the study are not valid for an in-depth study.

The study has great importance for librarians of IITs which have recently established in India. The findings and suggestions can serve as groundwork and could help to solve some common problems that had been faced by them.

This is a comparative study of IIT Guwahati and IIT Patna libraries in eastern India. The collection development aspects, i.e. selection, acquisition, finance and collection management, play a vital role in the collection development to serve their users. The study can serve as a base for future studies in other academic and special libraries.